Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Xbox One: Muffled and Distorted Sound

Xbox One: Muffled and Distorted Sound

With Xbox One the music is muffled and distorted. Also, there is no bass. The reason for this problem is, in my theory, that the Hardware Acceleration setting is being used. Why do I think so? With my Mac Pro 8-Core, if I use Hardware Acceleration, the sound is muffled and distorted. The Spotify engineers should turn off Hardware Acceleration in the Xbox One app to fix this problem. I am using the same home theater system, Sony DAV-X1, with my Mac Pro and Xbox One, so I know it is not the fault of my home theater system. I am using an optical cable with both devices.

Plan: Premium

Country: Finland 

Device: Xbox One

Operating System: 10.0.17763.3066 (latest)

Spotify app in Xbox One: release date 31.10.2017 (latest)

 

Reply
0 Replies

Suggested posts