Xbox app won't sign in

[Natemartin301]

Plan

Premium

Country

United states

Device

Xbox One

My Question or Issue

My Xbox app wont sign in no matter what I do. I've tried all the different ways of signing in, I've tried uninstalling and reinstalling the app and all I've gotten it to do is soft lock me out by darkening the username to where I can't interact with the profile at all except add a new one or sign up separately. All my info is current and up to date, I've had no other issues on other devices.

[Jeremy]

Hi there @Natemartin301,

Thank you for taking the time to post in the Community. We're sorry to see that you've been having issue logging in on your Xbox. Let's take a closer look into this together.

To start with, can you confirm that you followed the exact step provided here?

On another note, if you log out from a different device, do you have any issues logging back in?

We'll keep an eye out for your reply.

Have a great continued weekend 🙂 

[Natemartin301]

I logged out on my phone and tried it and it logged in on my Xbox. And I
was able to sign in on my phone again without issue. Odd that this was the
solution, but it worked somehow.

[Alex]

Hi there @Natemartin301,

Thanks for sharing what has worked for you. This is valuable info for other users facing this issue.

Don't hesitate to reach out again if you need help with anything.

Cheers.