You Should Have Access To Support

[marie-lynn]

There is no way to get support from Spotify that I can find.
I chatted with support the last time and they were able to make it seem like my problem was solved, but it persists. I purchased a 30$ gift card in Canada and I have been unable to add it to my account.
The red screen still pops up in my iPad app.
I made comments about how your site is hard to nmaviagte.

You should have easy links to submitting a gift card on the account update page so somebody doesn't have to hack the url to find your redeem page.

[Vasil]

Hey @marie-lynn,

Thank you for sharing your opinion with the Community!
Worry not, we're here to help 🙂

You should be able to redeem your Gift Cards via this link and in case something goes wrong again, do send us a screenshot!
You can also find multiple ways to reach out to support through here.

Thanks & cheers!