Zlepšit komunikaci mezi vámi a námi

[MajaCejpova]

Nikde jsem nenašla telefonní číslo,chci řešit problém z vaší strany,kdy mi byla stržena částka týden před koncem zkušebního období,to má být do 28.4, částka byla stržena 20.4, děkuji 

[AlejaR]

Hey @MajaCejpova,

Thanks for posting in the Community and welcome. 

We hope you don't mind us moving your post, as it fits better here on this board. We hope you don't mind us answering in English as this is the official language of the forum.

We apologize for any issue you encountered when you tried to contact us. In the future, you can find here other means to reach out whenever you need us.

On another note, since you mentioned your billing date is due for 28th of April, but you got a charge on the 20th, it might be possible you may have accidentally signed up to Premium on a second account. 

Try logging in with any details you might have used to create an alternative account. Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these to find out if you perhaps have another Premium account.

Nevertheless, remember you can always reach out to our Customer Support team, so they can help you to check your account more thoroughly. You can find out how to contact them here.

We'd like you to know that we value every piece of feedback you share with us; but our Ideas board is to help us receive new product and feature suggestions that will allow us to improve our app and service for everyone. If you have a suggestion regarding a feature/the app, we encourage you to post it again, but make sure to familiarize yourself first with our Idea Exchange Guidelines.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.