app deletes offline music wp8.1

[joeynix]

Hello I've been battling this issue for a long time and I'm realm getting fed up with it. Almost everyday when my phone has no signal due to going into a subway my Spotify app shows that me previously offline music is no longer offline and I have to resync. I've deleted the app multiple times, reset my phone and resync all the time. Its getting to be annoying. How can I go by fixing this ?

[anjieeeeeeeeee]

Hi joeynix 🙂

Can you try removing your offline device then reinstall the app? You'll need to resync your offline music, but hopefully this will keep them this time. 

1. Log into your account on the website.
2. Click Offline devices.
3. Click REMOVE to reset an individual device or REMOVE ALL DEVICES to reset all offline devices on your account.

[joeynix]

Hello I deleted the offline devices but the problem still persists. I factory reset the phone, reinstalled the app a few times and deleted offline devices. I'm using a Nokia Lumia 920 on winphone 8.1 . I've never had this issue with any other music app, only Spotify.

[joeynix]

Hello I deleted the offline devices but the problem still persists. I factory reset the phone, reinstalled the app a few times and deleted offline devices. I'm using a Nokia Lumia 920 on winphone 8.1 . I've never had this issue with any other music app, only Spotify.

[miking]

I have the same problem and tryied same steps to fix it. Did not worked. I am really disappointed. It is a paid app and I has such an issue! I am really considering to switch to other provider if it wont be solved qickly.

How is it possible that there is no chat for support, no e-mail where to write? This is paid app, not freeware!!!