Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • YasserS
  • Visitor
  • 11333 Views
  • 76 replies
  • 9 likes
  • Other
  • 11333 Views
  • 76 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20318 Views
  • 9 replies
  • 2 likes
  • Other
  • 20318 Views
  • 9 replies
  • 2 likes

Superuser Contribution Customize Music Suggestions

I did not see this one listed but it is probably embedded in another idea. Currently I listen to piano music as a bedtime/sleep ritual but I don't necessarily want that to be part of recommendations or playlists. i have talked to others who have simi...

  • Visitor
  • I did not see this one listed but it is probably embedded in another idea.   Currently I listen to piano music as a bedtime/sleep ritual but I don't necessarily want that to be part of reco...
  • AlejaR
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Re: Live agent please

I need to speak to a live agent. The AI "person" I am chatting with on FB messenger is useless

  • Newbie
  • I need to speak to a live agent.  The AI "person" I am chatting with on FB messenger is useless  
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I permanently disable podcast audio preview while browsing?

Plan: PremiumCountry: USADevice: Google Pixel 4aOperating System: Android 13App version: 8.8.36.522 My Question or IssueGoto "home"Select "podcasts and shows" filterScroll through podcastsExpected behavior: complete silence, because at no point have ...

  • Music Fan
  • Plan: Premium Country: USA Device: Google Pixel 4a Operating System: Android 13 App version: 8.8.36.522   My Question or Issue Goto "home" Select "podcasts and shows" fil...
  • JayMPro
  • Regular
  • 3272 Views
  • 8 replies
  • 7 likes
  • Other
  • 3272 Views
  • 8 replies
  • 7 likes

Superuser Contribution Why can't you read reviews on books?

Looking thru books and there is the rating/review icon, but when you click it, it thinks you are trying to leave a review. Why can't you read reviews that other people have left?

  • Newbie
  • Looking thru books and there is the rating/review icon, but when you click it, it thinks you are trying to leave a review. Why can't you read reviews that other people have left?
  • Ivelina
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am unable to play some songs.

PlanPremiumCountryCzechia My Question or IssueI am unable to play some songs, they appear on my playlists, they appear in the albums, however, they are grey and I cannot play them. I can interact with them (add them to playlist, put them to the queue...

  • Visitor
  •   Plan Premium Country Czechia   My Question or Issue I am unable to play some songs, they appear on my playlists, they appear in the albums, however, they are grey and I cannot play...
  • Ivelina
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • music
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app on samsung tv

Plan PremiumCountry italy Device Operating System My Question or Issuefor some time almost no picture has been seen in the spotify app on my samsung tv( picture of albuims, artist, ets. ) I have uninstalled and installed the app but i din't workDoes ...

  • Casual Listener
  • Plan Premium Country  italy   Device   Operating System   My Question or Issue for some time almost no picture has been seen in the spotify app on  my samsung tv...
  • Joan
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution why does my music keep pausing

i’ve uninstalled the app, logged out of all my devices, i even stayed specifically in spotify and my music is just randomly pausing.? i’m using the beats studio pros so it can’t be ear sensing like how airpods do

  • Visitor
  • i’ve uninstalled the app, logged out of all my devices, i even stayed specifically in spotify and my music is just randomly pausing.? i’m using the beats studio pros so it can’t be ear sensing like h...
  • Ivelina
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify swaps my own recent podcast- episode-covers

PlanPremiumCountryGermanyDevice(iPhone 11) My Question or Issuehttps://open.spotify.com/show/3XrIO3J9Scn8cPwrkJycd7?si=TvQCSVQSTZC9pZlJzlCSSA I have a podcast at Spotify (link up above).spotify swaps two or more of my recent episodes-covers. The chro...

  • Visitor
  • Plan Premium Country Germany Device (iPhone 11)   My Question or Issue https://open.spotify.com/show/3XrIO3J9Scn8cPwrkJycd7?si=TvQCSVQSTZC9pZlJzlCSSA   I have a podcast at Spotify...
  • Elena
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • Other
  • 106 Views
  • 1 replies
  • 0 likes

Como debo hacer para que se debite en pesos y no en dólares

Me debían de la tarjeta de crédito en dólares y a su vez me cobran muchos interesen de la tarjeta. Quisiera pagar en pesos argentinos como unos meses atras

  • Visitor
  • Me debían de la tarjeta de crédito en dólares y a su vez me cobran muchos interesen de la tarjeta. Quisiera pagar en pesos argentinos como unos meses atras
  • Anyk17
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Delayed start of song/playlist across multiple Sonos speakers.

Hi,I have problems getting my Spotify Premium to start simultaneously when playing on multiple/ more than 4 Sonos speakers. First the setup:I have 12 Sonos Play 1, in 6 stereo pairs. My plan is to expand this to 22 Sonos Play 1 in 11 stereo pairs, - ...

  • Newbie
  • Hi, I have problems getting my Spotify Premium to start simultaneously when playing on multiple/ more than 4 Sonos speakers.    First the setup: I have 12 Sonos Play 1, in 6 stereo pair...
  • Petercc
  • Visitor
  • 1283 Views
  • 3 replies
  • 1 likes
  • 1283 Views
  • 3 replies
  • 1 likes

Superuser Contribution Wesbite about a playlist

PlanPremium CountryGermany DevicePC, IPhone, IPad, MacBook Operating SystemIOS, Windows My Question or IssueHey, I'm a young and starting web designer and for my Portfolio, I would really want to create a website based on one of my playlists. The web...

  • Visitor
  • Plan Premium   Country Germany   Device PC, IPhone, IPad, MacBook   Operating System IOS, Windows   My Question or Issue Hey, I'm a young and starting web designer an...
  • Vasil
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • Other
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing music title

Hi Following problem to be solved: if im listening on my own device and my daughters starts her music on her echo dot ich habe to listen to her music, then i have to switch to my device but listen to her music again. We all habe different Email adres...

  • Visitor
  • Hi  Following problem to be solved: if im listening on my own device and my daughters starts her music on her echo dot ich habe to listen to her music, then i have to switch to my device but li...
  • Yordan
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution create new play lists

I was allowed by Spotify to establish 3 playlist. After that I'm not allowed to create any more playlist. I'm only allowed to add my song choices to 'liked songs." Spotify is not listing ANY option to create a play list. WHY?! Do I have to delete my ...

  • Visitor
  • I was allowed by Spotify to establish 3 playlist. After that I'm not allowed to create any more playlist. I'm only allowed to add my song choices to 'liked songs." Spotify is not listing ANY option t...
  • Yordan
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adverts

I just want to find out, why my premium duo partner gets adverts while using spotify

  • Visitor
  • I just want to find out, why my premium duo partner gets adverts while using spotify  
  • Vasil
  • Moderator
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Superuser Contribution Only several songs are played, other do not work

PlanPremiumCountryThe Czech RepublicDeviceboth Xiaomi & desktopOperating SystemAndroid, Windows My Question or IssueMost of the songs cannot be played, although the wifi works well and I am not in offline mode. The only songs which I can listen to ar...

  • Casual Listener
  • Plan Premium Country The Czech Republic Device both Xiaomi & desktop Operating System Android, Windows   My Question or Issue Most of the songs cannot be played, although the wifi...
  • MihailY
  • Moderator
  • 229 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 229 Views
  • 3 replies
  • 0 likes

New Search Page - UI not convenient

Personally I don't like the "Stories" on the top of the page "Search", they block the access to music genres. I don't think it is ergonomic.I don't think the stories are useful, i wonder if i'm the only one in this situation. Thanks

  • Visitor
  • Personally I don't like the "Stories" on the top of the page "Search", they block the access to music genres. I don't think it is ergonomic. I don't think the stories are useful, i wonder if i'm the...
  • 171 Views
  • 0 replies
  • 1 likes
  • 171 Views
  • 0 replies
  • 1 likes

Stop showing Spotify Duo ads to premium users.

I don't think it's respectful of paying user's to show them ads for another service, when the main draw to purchase premium is to avoid ads.The box appears on top on my liked songs playlist, and must be closed frequently. I am the only person using m...

  • Visitor
  • I don't think it's respectful of paying user's to show them ads for another service, when the main draw to purchase premium is to avoid ads. The box appears on top on my liked songs playlist, and mu...
  • Orin2
  • Visitor
  • 875 Views
  • 3 replies
  • 9 likes
  • 875 Views
  • 3 replies
  • 9 likes

Chromecast

Where desapear chromecast button after update PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Where desapear chromecast button after update   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, ...
  • GCKF
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • Chromecast
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect and BT enabled hearing aids don't mix

When playing music using Spotify on iOS, my BT enabled hearing aids switch to "phone mode" because the phone is claiming them. That is fine, and that's how it works with all other apps that produce sound. When streaming Spotify on any other device (w...

  • Casual Listener
  • When playing music using Spotify on iOS, my BT enabled hearing aids switch to "phone mode" because the phone is claiming them. That is fine, and that's how it works with all other apps that produce s...
  • romell
  • Newbie
  • 6036 Views
  • 10 replies
  • 0 likes
  • Connect
    Other
  • 6036 Views
  • 10 replies
  • 0 likes