Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16701 Views
  • 104 replies
  • 11 likes
  • Other
  • 16701 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21203 Views
  • 9 replies
  • 2 likes
  • Other
  • 21203 Views
  • 9 replies
  • 2 likes

Superuser Contribution Subtitles issue with the Joe Rogan podcast

Hi, so I've experienced this weird issue for a while now but it seemingly became worse recently and is very annoying. Here's what happens : when I start playing a video from the Joe Rogan podcast the subtitles almost never show up, at this point it's...

  • Music Fan
  • Hi, so I've experienced this weird issue for a while now but it seemingly became worse recently and is very annoying.   Here's what happens : when I start playing a video from the Joe Rogan po...
  • JuggerBot
  • Regular
  • 13181 Views
  • 48 replies
  • 1 likes
  • Other
  • 13181 Views
  • 48 replies
  • 1 likes

Superuser Contribution playlist

you should be able to make a playlist based on you and a group of people's tastes in music.

  • Newbie
  • you should be able to make a playlist based on you and a group of people's tastes in music. 
  • Yordan
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to listen together with someone when apart

It would be great to be able to listen to music with your spouse, friend or family member when not together. Be able to listen to the same songs at the same time and both bring able to pick songs change songs and add to the list like a jam session. W...

  • Visitor
  • It would be great to be able to listen to music with your spouse, friend or family member when not together. Be able to listen to the same songs at the same time and both bring able to pick songs cha...
  • Yordan
  • Moderator
  • 2252 Views
  • 1 replies
  • 0 likes
  • 2252 Views
  • 1 replies
  • 0 likes

No shuffle on family premium

PlanPremium familyCountryUK DeviceiPhone 11, iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI upgraded to family premium a few weeks ago but none of my family members have the shuffle option

  • Visitor
  • Plan Premium family Country UK   Device iPhone 11, iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I upgraded to family premium a f...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 1 likes
  • Other
  • 203 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why does my spotify playlist song order change everytime I connect to my ca

I have a 5 hour playlist, and I like to listen to the whole playlist over the week in my car. In the past few weeks everytime my phone connects to my car, it resets my playlist order. It is on shuffle but it means a song I might have heard on Monday ...

  • Visitor
  • I have a 5 hour playlist, and I like to listen to the whole playlist over the week in my car. In the past few weeks everytime my phone connects to my car, it resets my playlist order. It is on shuffl...
  • Ivelina
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't add songs to the blend playlist i created

I created a blend playlist with my friends and they can add songs to it, but i can't, doesn't give me the option, not on my pc nor on my phone. help

  • Visitor
  • I created a blend playlist with my friends and they can add songs to it, but i can't, doesn't give me the option, not on my pc nor on my phone. help
  • ra56
  • Newbie
  • 20267 Views
  • 7 replies
  • 0 likes
  • 20267 Views
  • 7 replies
  • 0 likes

Olá, preciso bloquear um usuário por favor

Não consigo bloquear porque estou bloqueada na página dele. Mas quero bloquear para não ter acesso a minha pagina

  • Visitor
  • Não consigo bloquear porque estou bloqueada na página dele. Mas quero bloquear para não ter acesso a minha pagina
  • Bittencourt
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Analysing the culture within Spotify

Hi! I'm working on a proejct for school where I want to analyse the culture within Spotify as a company. Here are the questions I have:- How has the culture within the company been formed and grown over time?- Does the company have a successful cultu...

  • Newbie
  • Hi! I'm working on a proejct for school where I want to analyse the culture within Spotify as a company. Here are the questions I have: - How has the culture within the company been formed and grown...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Solved!! why does my music get quieter and a bit distorted when I go on discord?

I like listening to music in the background and I am currently chatting with a friend on discord. However, when I go onto discord, the sound quality and volume decrease when I click on the tab. All other tabs I have open the sound is completely fine....

  • Casual Listener
  • I like listening to music in the background and I am currently chatting with a friend on discord. However, when I go onto discord, the sound quality and volume decrease when I click on the tab. All o...
  • Aeryn_78
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to turn on personal reccommendations?

I can't see anywhere in my settings too turn my personal reccommendations on. I'm on premium. I did used to have it on.. but it's apparently turned off and I don't know where and how to turn it back on. I have scrolled through settings, notifications...

  • Casual Listener
  • I can't see anywhere in my settings too turn my personal reccommendations on. I'm on premium. I did used to have it on.. but it's apparently turned off and I don't know where and how to turn it back ...
  • kookie_kola
  • Newbie
  • 685 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Burial gig @ The Dome

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just received a personalised concert rec saying that the dub artist 'Burial' is performing ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Novy
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Other
  • 193 Views
  • 1 replies
  • 0 likes

Bluetooth speaker missing the start of sentences after a gap

Listening to podcasts on my (android) phone in the car I noticed that after a gap in speech my Bluetooth fm transmitter misses off the start of the next sentence. Having looked on the internet I am not alone in this and it also affects the start of s...

  • Newbie
  • Listening to podcasts on my (android) phone in the car I noticed that after a gap in speech my Bluetooth fm transmitter misses off the start of the next sentence. Having looked on the internet I am n...
  • 670 Views
  • 0 replies
  • 0 likes
  • 670 Views
  • 0 replies
  • 0 likes

Superuser Contribution Apple TV Autoplay is broken

after a song is finished, it doesnt start the next song!Cant find an update for Spotify and also deleteing and installing the App didnt help... sucks. Always have to go and press the 'next song' after the song is done. Version 2024.01.17_0-1e49d8e

  • Newbie
  • after a song is finished, it doesnt start the next song! Cant find an update for Spotify and also deleteing and installing the App didnt help... sucks.  Always have to go and press the 'next s...
  • Joan
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Problemas con mi playlist

Yo tengo ordenada mi playlist pero recientemente se cambió una canción de lugar, al intentar editar la playlist se puso la canción en su lugar pero se cambió otra canción de lugar

  • Visitor
  • Yo tengo ordenada mi playlist pero recientemente se cambió una canción de lugar, al intentar editar la playlist se puso la canción en su lugar pero se cambió otra canción de lugar
  • osornios
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook resuming from the wrong spot

I’ve been reading the same audiobook for the past several weeks and previously it would pick up correctly from where it left off when I plugged my phone into my car and hit the icon for it in “recently played” but lately it’s been going back to the s...

  • Casual Listener
  • I’ve been reading the same audiobook for the past several weeks and previously it would pick up correctly from where it left off when I plugged my phone into my car and hit the icon for it in “recent...
  • Wanda40
  • Visitor
  • 865 Views
  • 4 replies
  • 0 likes
  • 865 Views
  • 4 replies
  • 0 likes

Superuser Contribution Совместное прослушивание

У меня с партнером стоит подписка Duo, когда хочешь слушать музыку вместе через Discord, он ко мне может заходить, и слушать музыку вместе, а когда нажимаю на значок совместного прослушивания, просто открывает Spotify, и ничего не происходит

  • Visitor
  • У меня с партнером стоит подписка Duo, когда хочешь слушать музыку вместе через Discord, он ко мне может заходить, и слушать музыку вместе, а  когда нажимаю на значок совместного прослушивания, ...
  • OscarDC
  • Moderator
  • 717 Views
  • 1 replies
  • 0 likes
  • Other
  • 717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video podcasts not working

I have the premium Spotify plan and for some reason video podcasts have been playing black. There is not audio or video and it has been going on for quite some time. I have a Galaxy S10 but the same also happened on my old phone, a Motorola moto z4.I...

  • Casual Listener
  • I have the premium Spotify plan and for some reason video podcasts have been playing black. There is not audio or video and it has been going on for quite some time. I have a Galaxy S10 but the same ...
  • Ivelina
  • Moderator
  • 434 Views
  • 4 replies
  • 0 likes
  • Samsung
  • 434 Views
  • 4 replies
  • 0 likes