Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • YasserS
  • Visitor
  • 11395 Views
  • 76 replies
  • 9 likes
  • Other
  • 11395 Views
  • 76 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20333 Views
  • 9 replies
  • 2 likes
  • Other
  • 20333 Views
  • 9 replies
  • 2 likes

Solved!! Samsung Gear S3 - Spotify app removed

I WAS NOW ABLE TO DOWNLOAD THE APP IN SWEDEN PlanPremiumCountrySwedenDeviceSamsung Gear watch S3 with a P20 ProOperating SystemTizen OS, latest version. My Question or Issue I WAS NOW ABLE TO DOWNLOAD THE APP IN SWEDEN Spotify app is no longer avaibl...

  • Regular
  • I WAS NOW ABLE TO DOWNLOAD THE APP IN SWEDEN   Plan Premium Country Sweden Device Samsung Gear watch S3 with a P20 Pro Operating System Tizen OS, latest version.   My Question or...
  • Ericksontx
  • Casual Listener
  • 10661 Views
  • 13 replies
  • 1 likes
  • Samsung
  • 10661 Views
  • 13 replies
  • 1 likes

Superuser Contribution Unable to share canvas to any app

As the title says, I’m unable to share Spotify canvases to ANY app. I’ve tried with Instagram and Snapchat and they do not work. I’ve tried cleansing my cache, uninstalling the app, turning Canvas on and off, and even restarted my device. None of the...

  • Music Fan
  • As the title says, I’m unable to share Spotify canvases to ANY app. I’ve tried with Instagram and Snapchat and they do not work. I’ve tried cleansing my cache, uninstalling the app, turning Canvas on...
  • Jetvii
  • Casual Listener
  • 21590 Views
  • 48 replies
  • 9 likes
  • App & Features
  • 21590 Views
  • 48 replies
  • 9 likes

The gillette advert is breaking my second monitor

PlanFreeCountryNetherlandsDeviceDellOperating SystemWindows 11 My Question or IssueI have a really strange bug has happened 6 or 7 times in the last 2 weeks. Every time the gillette advert video begins to play on my laptop my second screen breaks and...

  • Visitor
  •   Plan Free Country Netherlands Device Dell Operating System Windows 11   My Question or Issue I have a really strange bug has happened 6 or 7 times in the last 2 weeks. Every ti...
  • 145 Views
  • 0 replies
  • 0 likes
  • Other
  • 145 Views
  • 0 replies
  • 0 likes

Superuser Contribution None of the Slate podcasts will play on my iphone

PlanPremiumCountryNew ZealandDeviceiPhone 11Operating SystemiOS 16.6.1 My Question or IssueNone of the podcasts produced by Slate (ICYMI, Slate News, Slate Money, Slow Burn, etc) will play on my iphone. They seem to play on my laptop (Macbook Air). I...

  • Newbie
  • Plan Premium Country New Zealand Device iPhone 11 Operating System iOS 16.6.1   My Question or Issue None of the podcasts produced by Slate (ICYMI, Slate News, Slate Money, Slow Burn, ...
  • Jimmyj755
  • Casual Listener
  • 338 Views
  • 3 replies
  • 0 likes
  • Other
  • 338 Views
  • 3 replies
  • 0 likes

Superuser Contribution Episode update with corrected audio file not being played

Hey! I just re-uploaded the audio file for an episode with a corrupted audio file. I am hosting the podcast on Substack, and on all platforms except Spotify, the episode has been correctly updated. Even the RSS feed shows the re-uploaded audio file. ...

  • Newbie
  •  Hey!   I just re-uploaded the audio file for an episode with a corrupted audio file. I am hosting the podcast on Substack, and on all platforms except Spotify, the episode has been corre...
  • MihailY
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Other
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Giving custom names to audio segments on Spotify Music + Talk

Hello! Whenever I upload a Music + Talk podcast episode to Spotify for Podcasters, I assign a unique name to each audio segment I include. However, when the episode is published to Spotify, the name of each audio segment is replaced with "Part 1," "P...

  • Casual Listener
  • Hello! Whenever I upload a Music + Talk podcast episode to Spotify for Podcasters, I assign a unique name to each audio segment I include. However, when the episode is published to Spotify, the name ...
  • kingpaul5
  • Visitor
  • 1088 Views
  • 4 replies
  • 0 likes
  • music
  • 1088 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast Video buffering indefinitely on Xbox One

PlanPremiumCountryUSADeviceXbox OneOperating SystemXbox One My Question or IssueWhen I play a podcast that has video on my Xbox, the video only plays for 10-15 seconds and then I get the 3 dot buffering screen and it will stay like this indefinitely....

  • Regular
  • Plan Premium Country USA Device Xbox One Operating System Xbox One   My Question or Issue When I play a podcast that has video on my Xbox, the video only plays for 10-15 seconds and th...
  • Josh133
  • Regular
  • 4805 Views
  • 35 replies
  • 3 likes
  • Other
  • 4805 Views
  • 35 replies
  • 3 likes

Superuser Contribution Blue dot on What's new bell not going away

On desktop, the blue dot on the notification bell is always there. I click on it, and I have no new updates, so I go back. Five minutes later it's back, and still no new updates. What's going on?

  • Music Fan
  • On desktop, the blue dot on the notification bell is always there. I click on it, and I have no new updates, so I go back. Five minutes later it's back, and still no new updates. What's going on?
  • MihailY
  • Moderator
  • 605 Views
  • 2 replies
  • 0 likes
  • Other
  • 605 Views
  • 2 replies
  • 0 likes

Superuser Contribution Car Volume Low over Bluetooth

PlanPremiumCountryPakistan DeviceXiaomi POCO X3 NFCOperating SystemAndroid 11 My Question or IssueThe volume over Bluetooth on Spotify is low as compared to other music streaming platforms or even the default music player on my phone. The max volume ...

  • Casual Listener
  • Plan Premium Country Pakistan   Device Xiaomi POCO X3 NFC Operating System Android 11   My Question or Issue The volume over Bluetooth on Spotify is low as compared to other musi...
  • Jarmake
  • Regular
  • 22752 Views
  • 8 replies
  • 0 likes
  • 22752 Views
  • 8 replies
  • 0 likes

appimage

appimage like libreoffice, audacity, molotov, gimp etc

  • Visitor
  • appimage like libreoffice, audacity, molotov, gimp etc
  • 294 Views
  • 0 replies
  • 2 likes
  • 294 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify not playing my podcast

If I try to listen to episodes 201-204 of the rabbits podcast within the app on my TV, it slowly skips episodes one by one, until it gets to 205. At first the problem was only with 201, but I checked the next day and it spread to 204. I did all the s...

  • Newbie
  • If I try to listen to episodes 201-204 of the rabbits podcast within the app on my TV, it slowly skips episodes one by one, until it gets to 205. At first the problem was only with 201, but I che...
  • Elena
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify Connect on Smart TVs/Streaming Sticks

Why Spotify Connect works without requiring sign in on smart speakers, e.g. echo devices ("Alexa, spotify connect" for guests), and not on smart TVs? I recently discovered my account was connected to a friend's Roku streaming stick for months, when a...

  • Casual Listener
  • Why Spotify Connect works without requiring sign in on smart speakers, e.g. echo devices ("Alexa, spotify connect" for guests), and not on smart TVs? I recently discovered my account was connected to...
  • 171 Views
  • 0 replies
  • 0 likes
  • Connect
    Samsung
    TV
  • 171 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast story telling

None of the below information is required. However, the more you provide the easier it will be for us Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

  • Visitor
  •  None of the below information is required. However, the more you provide the easier it will be for us  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late...
  • Yordan
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • BB10
    Chromecast
    Denon
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug report - Notification Settings 404 page

To reproduce:Open Spotify, click your profile icon and press "Account" (it should open https://www.spotify.com/account/overview/)Click "Notification settings" and make some changes. Instead of pressing "Save", press "Cancel" to cancel the changes (ne...

  • Regular
  • To reproduce: Open Spotify, click your profile icon and press "Account" (it should open https://www.spotify.com/account/overview/) Click "Notification settings" and make some changes. &nb...
  • Maxim
  • Spotify Star
  • 307 Views
  • 4 replies
  • 0 likes
  • 307 Views
  • 4 replies
  • 0 likes

Connect stopped suddenly.

PlanPremiumCountryThe NetherlandsDeviceiOS devices and Macbook Air 2017. and Marantz NA-11S1Operating SystemiOS 17.0.3, MacOS 12.7My Question or IssueAfter This time spotify update. My Spotify connect can not connect to the MArantz NA11, It was worke...

  • Casual Listener
  • Plan Premium Country The Netherlands Device iOS devices and Macbook Air 2017. and Marantz NA-11S1 Operating System iOS 17.0.3, MacOS 12.7 My Question or Issue After This time spotify update....
  • 178 Views
  • 0 replies
  • 0 likes
  • Connect
  • 178 Views
  • 0 replies
  • 0 likes

Superuser Contribution Maalesef seçtiğin planı kullanamazsın. Ama Premium'u edinmenin başka yollar

'Maalesef seçtiğin planı kullanamazsın. Ama Premium'u edinmenin başka yolları da var!' hatası alıyorum ve bana herhangi bir plan asla seçtirmiyor ödeme yöntemimi yenilemek istiyorum ama o sayfayı da bulamadım. yadımcı olusanız sevinirim.

  • Visitor
  • 'Maalesef seçtiğin planı kullanamazsın. Ama Premium'u edinmenin başka yolları da var!' hatası alıyorum ve bana herhangi bir plan asla seçtirmiyor ödeme yöntemimi yenilemek istiyorum ama o sayfayı da ...
  • Joan
  • Moderator
  • 1847 Views
  • 3 replies
  • 0 likes
  • 1847 Views
  • 3 replies
  • 0 likes

Censoring album covers

I was recommended the album Mantando Gueros by the band Brujeria by the discover function. Ok music (although I have no clue about what they are singing about). However, the album cover is a photo of a decapitated head... Which (if Wikipedia is corre...

  • Casual Listener
  • I was recommended the album Mantando Gueros by the band Brujeria by the discover function. Ok music (although I have no clue about what they are singing about). However, the album cover is a pho...
  • profanegod
  • Regular
  • 3436 Views
  • 7 replies
  • 0 likes
  • 3436 Views
  • 7 replies
  • 0 likes