Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 13081 Views
  • 83 replies
  • 9 likes
  • Other
  • 13081 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20675 Views
  • 9 replies
  • 2 likes
  • Other
  • 20675 Views
  • 9 replies
  • 2 likes

Superuser Contribution Xbox app issue

PlanPremiumCountryUSADeviceXbox One SOperating System My Question or IssueWhen I try to play a song nothing plays but I get forwarded 4 or 5 tracks in the queue and if I press play again after that it refuses to accept my command. No music is able to...

  • Casual Listener
  • Plan Premium Country USA Device Xbox One S Operating System     My Question or Issue When I try to play a song nothing plays but I get forwarded 4 or 5 tracks in the queue and if ...
  • MattLopez1
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • Other
  • 265 Views
  • 2 replies
  • 0 likes

Solved!! How to minimize Spotify on LG smart tv and keep music playing?

I would like to watch TV at the same time while having spotify in the background playing music playing. Is this possible?

  • Newbie
  • I would like to watch TV at the same time while having spotify in the background playing music playing. Is this possible?
  • 31vrk3niiiu3lv6zrwrk
  • Visitor
  • 13723 Views
  • 3 replies
  • 0 likes
  • 13723 Views
  • 3 replies
  • 0 likes

Superuser Contribution Make keyboard focus on »add to playlist« sub-dropdown when »search for playlist« is active/focused.

When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the & keys on my keyboard to select the playlist from the search results below....

  • Roadie
  • When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the ⬇️ & ⬆️ keys on my k...
  • Eni
  • Moderator
  • 586 Views
  • 5 replies
  • 0 likes
  • 586 Views
  • 5 replies
  • 0 likes

Superuser Contribution When you play an artist only that artist music plays unless suggestions are on

I want to be able to turn off recommendations and only play and artist music when I choose a certain artist to listen to. I don't care if when the discography is finished it pauses the music all together, that's actually prefer to me

  • Newbie
  • I want to be able to turn off recommendations and only play and artist music when I choose a certain artist to listen to. I don't care if when the discography is finished it pauses the music all toge...
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to have shuffle on as default when starting app, not manually after.

PlanPremiumCountryUSA DeviceAny, PC, Android, Alexa, etc. My Question or IssueI primarily use Spotify via Alexa devices throughout the house. I hate having her start my liked songs only to always hear the same starting song for the 1000th time, then ...

  • Casual Listener
  • Plan Premium Country USA   Device Any, PC, Android, Alexa, etc.   My Question or Issue I primarily use Spotify via Alexa devices throughout the house. I hate having her start my li...
  • Fogyreef
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • Other
  • 186 Views
  • 2 replies
  • 0 likes

TCL Soundbar Not Playing Spotify Through Alexa

PlanPremiumCountryUnited StatesDeviceTCL Alto 8+ 3.1.2 (TS8132) My Question or IssueI just got a TCL Alto 8+ 3.1.2 (TS8132) that has AirPlay 2, Google Assistant, and Alexa compatibility. For some reason, it cannot play Spotify through Alexa. It can p...

  • Newbie
  • Plan Premium Country United States Device TCL Alto 8+ 3.1.2 (TS8132)   My Question or Issue I just got a TCL Alto 8+ 3.1.2 (TS8132) that has AirPlay 2, Google Assistant, and Alexa compat...
  • 291 Views
  • 0 replies
  • 0 likes
  • Connect
  • 291 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs skip first 5sec on every song on android the plays fine

PlanPremiumCountrynew zealand Devicegalaxy s23+Operating SystemAndroid 13have uninstalled and used multiple accounts having the same issue. phone is new and has 400gb memory and 10gb of ram avalible.

  • Newbie
  •   Plan Premium Country new zealand  Device galaxy s23+ Operating System Android 13 have uninstalled and used multiple accounts having the same issue. phone is new and has 400gb mem...
  • MihailY
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • music
    Other
    Samsung
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist downloaded kan ik nergens op pc vinden

ik ben aangelogd in windows en met Spotify een playlist aangemaakt. Via de Bibliotheek de playlist opgezocht en bij de drie puntjes aangegeven om te downloaden. Waar kan ik de playlist op mijn pc vinden ?

  • Visitor
  • ik ben aangelogd in windows en met Spotify een playlist aangemaakt. Via de Bibliotheek de playlist opgezocht en bij de drie puntjes aangegeven om te downloaden. Waar kan ik de playlist op mijn pc vin...
  • Eni
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS4 Spotify Keeps Stuttering Even In Single Player Games

I have Spotify Premium and I am trying to play my music whilst gaming whether it be offline or online games and no matter what game I play, spotify keeps stuttering and it's super annoying. I do have a very slow connection of like 2mbps, but this nev...

  • Gig Goer
  • I have Spotify Premium and I am trying to play my music whilst gaming whether it be offline or online games and no matter what game I play, spotify keeps stuttering and it's super annoying. I do have...
  • simonn44
  • Visitor
  • 9385 Views
  • 29 replies
  • 0 likes
  • music
    Other
  • 9385 Views
  • 29 replies
  • 0 likes

follow button

PlanPremiumCountryturkiyeDevice(Samsung Galaxy j 7 prime 2)Operating System( Android ) My Question or IssueSometimes the follow button on my profile does not appear. My friends can't follow me.

  • Visitor
  • Plan Premium Country turkiye Device (Samsung Galaxy j 7 prime 2) Operating System ( Android )   My Question or Issue Sometimes the follow button on my profile does not appear. My frien...
  • Amayy
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm not receiving any push or email notification

I'm not receiving any push or email notification except once a week Release Radar email (with no push on my phone only email).All my settings are enabled and notifications are allowed in my phone settings (Android) but still I don't receive any notif...

  • Casual Listener
  • I'm not receiving any push or email notification except once a week Release Radar email (with no push on my phone only email). All my settings are enabled and notifications are allowe...
  • josephd60
  • Roadie
  • 1620 Views
  • 6 replies
  • 5 likes
  • music
    Other
  • 1620 Views
  • 6 replies
  • 5 likes

Superuser Contribution Re: I can't seem to stop the crossfade.

I have the same issue. On my phone there is no problem, but on the desktop it has a crossfade art the end of every song. I have both the "mix" and "crossfade" options turned off in settings, and even after restarting the app the problem persists, on ...

  • Casual Listener
  • I have the same issue. On my phone there is no problem, but on the desktop it has a crossfade art the end of every song. I have both the "mix" and "crossfade" options turned off in settings, and even...
  • Lyubka
  • Moderator
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playstation 5/PS5 Audio/Volume Normalization Not Working

PlanFreeCountryGermanyDevicePlaystation 5 (PS5) / Samsung Galaxy Tab S7Operating SystemPS5 Systenmsoftware version: 22.01-05.02.00.03-00.00.00.0.1 My Question or IssueAs the title says, the audio/volume normalization does not work when playing songs ...

  • Newbie
  • Plan Free Country Germany Device Playstation 5 (PS5) / Samsung Galaxy Tab S7 Operating System PS5 Systenmsoftware version: 22.01-05.02.00.03-00.00.00.0.1   My Question or Issue As the ...
  • Retrax2000
  • Visitor
  • 9455 Views
  • 2 replies
  • 0 likes
  • PlayStation
  • 9455 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I would like to have Videos on Desktop and no videos on Phone

My Question or Issue Is it possible to have videos played on the desktop version (win10) and no videos played on the phone version of the spotify app?In the settings of the desktop version is no button to adjust the video settings. Can i have video o...

  • Casual Listener
  • My Question or Issue   Is it possible to have videos played on the desktop version (win10) and no videos played on the phone version of the spotify app? In the settings of the desktop version...
  • AlejaR
  • Moderator
  • 3253 Views
  • 5 replies
  • 0 likes
  • Other
  • 3253 Views
  • 5 replies
  • 0 likes

Spotify Group Connect on Same Wifi Not Working

PlanPremiumCountryUSADevicesAndroid Pixel 7 and Pixel 6Bose Soundbar 500 and Bose Home 500 My Question or IssueRecently the Spotify group session has failed to work when connecting to the speakers in the house. My devices are all connected to the sam...

  • Newbie
  • Plan Premium Country USA Devices Android Pixel 7 and Pixel 6 Bose Soundbar 500 and Bose Home 500   My Question or Issue Recently the Spotify group session has failed to work when connec...
  • 209 Views
  • 0 replies
  • 0 likes
  • Connect
  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs hiccuping ten seconds in

PlanPremiumCountryUKDeviceWeb playerOperating SystemChrome My Question or IssueI've noticed that music are skipping/hiccuping about ten seconds into every song - the music just pauses briefly and then starts again. It's not a huge issue, but it's ann...

  • Regular
  • Plan Premium Country UK Device Web player Operating System Chrome   My Question or Issue I've noticed that music are skipping/hiccuping about ten seconds into every song - the music ju...
  • Batsy74
  • Casual Listener
  • 1858 Views
  • 7 replies
  • 5 likes
  • music
  • 1858 Views
  • 7 replies
  • 5 likes

Superuser Contribution Home Screen Recommendations

The recommendations on my homepage seem to have changed. Instead of recommending albums I might like to listen to it is predominantly playlists. Instead of recommending an artist it recommends a This is xxxx playlist. That’s not really how I listen t...

  • Newbie
  • The recommendations on my homepage seem to have changed. Instead of recommending albums I might like to listen to it is predominantly playlists. Instead of recommending an artist it recommends a This...
  • Lyubka
  • Moderator
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

Superuser Contribution Casting to google cast very buggy

I have Youtube Music and Spotify. Youtube Music connects to all the speakers in my speakers' groups with no problem but Spotify seems to work some days and then not others. It always has the "connection beep" but doesn't always connect.

  • Newbie
  • I have Youtube Music and Spotify. Youtube Music connects to all the speakers in my speakers' groups with no problem but Spotify seems to work some days and then not others. It always has the "connect...
  • rozpalacz
  • Casual Listener
  • 2510 Views
  • 22 replies
  • 1 likes
  • 2510 Views
  • 22 replies
  • 1 likes

Superuser Contribution Podcasts ending earlier than usual

PlanFreeCountryUnited StatesDeviceiPhone 14Operating SystemiOS 10 My Question or IssueI've been relistening to some of the GOONS podcasts, and I faced this issue just this morning. One of the episodes, (#32), is only three minutes long. Normally, all...

  • Casual Listener
  •   Plan Free Country United States Device iPhone 14 Operating System iOS 10   My Question or Issue I've been relistening to some of the GOONS podcasts, and I faced this issue just...
  • Eni
  • Moderator
  • 371 Views
  • 3 replies
  • 0 likes
  • Other
  • 371 Views
  • 3 replies
  • 0 likes