Announcements
Hey! We're aware of issues loading the Spotify app and website. Click here for more details.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • dan_kwc2000
  • Regular
  • 17445 Views
  • 109 replies
  • 11 likes
  • Other
  • 17445 Views
  • 109 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21462 Views
  • 9 replies
  • 2 likes
  • Other
  • 21462 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify not working with firestick anymore

Spotify Plan Premium FamilyAmazon Fire TV Stick HDFire OS 7.6.8.8 (PS7688/4591)Fire TV Home version 6560194.1Spotify app version 1.83.3 The application starts but as soon as I click on something it displays : "Something went wrong" and stays stuck on...

  • Regular
  • Spotify Plan Premium Family Amazon Fire TV Stick HD Fire OS 7.6.8.8 (PS7688/4591) Fire TV Home version 6560194.1 Spotify app version 1.83.3   The application starts but as soon as I click ...
  • ambientson
  • Regular
  • 345 Views
  • 4 replies
  • 0 likes
  • Other
    TV
  • 345 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Playlist Not Playing

I’m trying to embed a Spotify playlist on my website: theoncloudshoes, so visitors can listen to curated workout music while browsing.

  • Newbie
  • I’m trying to embed a Spotify playlist on my website: theoncloudshoes, so visitors can listen to curated workout music while browsing.
  • Yordan
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not playing on PC

PlanPremiumCountryAustraliaDeviceDell PCOperating System Windows 10My Question or IssueWhen I go to select a podcast to listen to, for example, "Dyl and Friends episode 87", it simply does not play and skips 5 episodes ahead, landing on episode 92. H...

  • Casual Listener
  • Plan Premium Country Australia Device Dell PC Operating System  Windows 10 My Question or Issue When I go to select a podcast to listen to, for example, "Dyl and Friends episode 87", it...
  • RegisteredCommunityM
  • Regular
  • 6107 Views
  • 26 replies
  • 1 likes
  • music
    Other
  • 6107 Views
  • 26 replies
  • 1 likes

Superuser Contribution output device selection

There is a major oversite or bug where spotify does not appear in my music apps when running the desktop app. This makes it so I can not choose the channel for my digital soundboard and results in spotify coming through incorrect channels. It makes i...

  • Visitor
  • There is a major oversite or bug where spotify does not appear in my music apps when running the desktop app. This makes it so I can not choose the channel for my digital soundboard and results in sp...
  • pabent
  • Visitor
  • 13213 Views
  • 7 replies
  • 0 likes
  • 13213 Views
  • 7 replies
  • 0 likes

accidentally deleted song from playlist

My phone had some crumb on it, and i was trying to clear it off, and in the process of doing so (since I had Spotify open to a particular playlist), a song was removed from the playlist, but it didn't tell me which one and there was no "undo" option....

  • Visitor
  • My phone had some crumb on it, and i was trying to clear it off, and in the process of doing so (since I had Spotify open to a particular playlist), a song was removed from the playlist, but it didn'...
  • ShubhamK16
  • Newbie
  • 696 Views
  • 2 replies
  • 1 likes
  • 696 Views
  • 2 replies
  • 1 likes

Superuser Contribution As a Premium user, I cannot disable Shuffle

Today Spotify started to play songs shuffled when playing on another device (Sonos), although I'm a Premium user. Another similar issue was reported, but got merged into an unrelated issue about Premium playing ads. That didn't happen for me. After s...

  • Casual Listener
  • Today Spotify started to play songs shuffled when playing on another device (Sonos), although I'm a Premium user. Another similar issue was reported, but got merged into an unrelated issue about Prem...
  • Psod
  • Visitor
  • 429 Views
  • 12 replies
  • 2 likes
  • shuffle
  • 429 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution Like icon not showing

Hello!Over time, the like (like icon) on some songs you like disappears, mainly on songs that were added to your "liked songs" a long time ago, while the song remains in your "liked songs", but the fact that the song is added to your "liked songs" is...

  • Newbie
  • Hello! Over time, the like (like icon) on some songs you like disappears, mainly on songs that were added to your "liked songs" a long time ago, while the song remains in your "liked songs", but the...
  • 31fddafi6miy2rpznlg7
  • Casual Listener
  • 7382 Views
  • 7 replies
  • 2 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    PlayStation
    ps3
    Samsung
    Sony
    Symbian
    TV
    WD
    WP 8
    WRT
  • 7382 Views
  • 7 replies
  • 2 likes

Superuser Contribution IFTTT Add track to playback queue is not working properly

When I use IFTTT to add track to playback queue is not working properly. When I'm playing on Spotify connect device, it haven't show anything that have been added to Queue and is not played. Then when I switch to play on phone, those added track appe...

Screenshot 2025-03-07 094550.png
  • Casual Listener
  • When I use IFTTT to add track to playback queue is not working properly. When I'm playing on Spotify connect device, it haven't show anything that have been added to Queue and is not played. Then whe...
  • MihailY
  • Moderator
  • 145 Views
  • 3 replies
  • 0 likes
  • Other
  • 145 Views
  • 3 replies
  • 0 likes

Superuser Contribution 'Espresso' plays upon app restart

PlanFreeDeviceiPhone 8Operating SystemiOS 16.7.7 My Question or IssueWhenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while, when I open the app, it automatically opens 'Espresso' by Sabrina Carpe...

  • Regular
  • Plan Free Device iPhone 8 Operating System iOS 16.7.7   My Question or Issue Whenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while,...
  • MBart
  • Regular
  • 3628 Views
  • 17 replies
  • 2 likes
  • Other
  • 3628 Views
  • 17 replies
  • 2 likes

Spotify removed our release for bot streams, even after i reported it and was told they cant help!

Hey there, I am in a band called CØVES and today we received the gutting email that we have had a release taken down from Spotify for suspicion of artificial streams.We have never paid for any music promotion service which is why when i noticed a spi...

  • Casual Listener
  • Hey there,  I am in a band called CØVES and today we received the gutting email that we have had a release taken down from Spotify for suspicion of artificial streams. We have never paid f...
  • Krupted
  • Regular
  • 9922 Views
  • 32 replies
  • 5 likes
  • Other
  • 9922 Views
  • 32 replies
  • 5 likes

Superuser Contribution Popup "action" messages in Android GUI interface

PlanPremiumCountryAustralia DeviceSamsung s24 ultraOperating SystemAndroid...not sure what version of oneui My Question or IssueI am constantly frustrated by these "popup" messages within the app that confirm things like after I have added a song to ...

  • Casual Listener
  •   Plan Premium Country Australia  Device Samsung s24 ultra Operating System Android...not sure what version of oneui   My Question or Issue I am constantly frustrated by th...
  • AlejaR
  • Moderator
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback switching to audio when changing tracks

Hi all, it appears that when I'm playing music it always switches to audio after every song even if I choose the "switch to audio" option Please help

  • Casual Listener
  • Hi all, it appears that when I'm playing music it always switches to audio after every song even if I choose the "switch to audio" option    Please help 
  • OscarDC
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • Other
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No podcasts showing up

I suddenly cannot find ANY podcast on Spotify. The issue happens both on my computer and phone and has been going on for at least a week. I use Spotify Free if that makes a difference. If I try to search for a podcast that I know is on Spotify nothin...

  • Casual Listener
  • I suddenly cannot find ANY podcast on Spotify. The issue happens both on my computer and phone and has been going on for at least a week. I use Spotify Free if that makes a difference.   If I ...
  • ribezaz
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • Other
  • 293 Views
  • 3 replies
  • 0 likes

Solved!! REMOVING PODCAST

Hey guys, I recently got back on Spotify and noticed that one of the podcast I've used before isn't working? I have no idea if it's been deleted or not, but I can't get in it or remove it from my library. If anyone can help please respond!!

  • Casual Listener
  • Hey guys,    I recently got back on Spotify and noticed that one of the podcast I've used before isn't working? I have no idea if it's been deleted or not, but I can't get in it or remove...
  • ribezaz
  • Spotify Star
  • 258 Views
  • 5 replies
  • 1 likes
  • Samsung
  • 258 Views
  • 5 replies
  • 1 likes

Superuser Contribution Playing song on multiroom speakers

Hello everybody,I have two speakers in different rooms a Marshall Action II Voice WIFI and Echo Dot.On Alexa app i have created a Multi room group with those 2 speakers (connected to the same WIFI).Asking Alexa to play Music in that Multi room group ...

  • Newbie
  • Hello everybody, I have two speakers in different rooms a Marshall Action II Voice WIFI and Echo Dot. On Alexa app i have created a Multi room group with those  2 speakers (connected to the sa...
  • lostatindo
  • Visitor
  • 2817 Views
  • 8 replies
  • 0 likes
  • Other
  • 2817 Views
  • 8 replies
  • 0 likes

Superuser Contribution Turkish Translate Error

PlanPremiumCountryTurkiye DeviceiPhone 13Operating SystemiOS 17 My Question or Issue"Free Storage" part in Turkish language shows as "Ucretsiz", which means "Free" in a different way. "Ucretsiz" means something without a price, such as "free fries" i...

  • Casual Listener
  • Plan Premium Country Turkiye   Device iPhone 13 Operating System iOS 17   My Question or Issue "Free Storage" part in Turkish language shows as "Ucretsiz", which means "Free" in ...
  • Joan
  • Moderator
  • 244 Views
  • 2 replies
  • 0 likes
  • Other
  • 244 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback stops automatically on Amazon echo device

Plan/PremiumCountryUkDeviceAmazon echo dot My Question or Issuehello, we use a specific white noise track for our daughter to sleep. For a while now, when we play this on repeat only through our echo dot device, it will stop after a few repeats and r...

  • Newbie
  • Plan /Premium Country Uk Device Amazon echo dot    My Question or Issue hello,  we use a specific white noise track for our daughter to sleep. For a while now, when we play th...
  • Joan
  • Moderator
  • 3635 Views
  • 31 replies
  • 2 likes
  • Other
  • 3635 Views
  • 31 replies
  • 2 likes