Customer support phone number

[Towmater]

I would like to talk to somebody about the problem an issue I’m having with Spotify

[Yordan]

Hi @Towmater,

Welcome to the Community and thanks for reaching out!

While we don't currently offer phone support, we'd be more than happy to help you here! What is it you're having issues with exactly? Feel free to give us a brief explanation so we can try and sort it out together.

It's also worth mentioning that we have an FAQs page where you can find quick and easy solutions to some of the more common topics like payments, accounts, etc.

Cheers!

[charlie232]

My payment keeps going higher. I subscribed for $9.99 and now it’s $19.99. How can I stop this and can I go back to my original subscription?

[Joan]

Hi @charlie232,

Thanks for the reply.

While the price of products can be adjusted over time, these changes are always announced beforehand and you should receive a notification on the email address of your account about any changes pertaining to the subscription you use. 

The jump in price you mentioned is quite unusual though, so it seems much more likely that you're using a different subscription altogether. Judging by the price, I'd wager you have a Family plan and not an Individual one. Check your receipts page to see if this is the case and see what subscription you actually have. If you have been charged both $9.99 and $19.99 within a short time span, then perhaps you have a second account, where you have an additional active subscription.

Let us know what you find.