Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10093 Views
  • 72 replies
  • 9 likes
  • Other
  • 10093 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20006 Views
  • 9 replies
  • 2 likes
  • Other
  • 20006 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution the songs in the discover weekly are irrelevant

there are songs in discover weekly in languages I've never listened to and songs of genres I've never listened to

  • Newbie
  • there are songs in discover weekly in languages I've never listened to and songs of genres I've never listened to
  • MarWieLue
  • Visitor
  • 3802 Views
  • 24 replies
  • 3 likes
  • 3802 Views
  • 24 replies
  • 3 likes

Superuser Contribution [Web Player] Lyrics Feature on Chromebook

As there are lyric features on mobile and on other platforms, I believe there should be a feature on Chromebook as well. Although not many people may use Chromebook, personally I use it more; so, it would be great if people on Chromebook were also ab...

  • Newbie
  • As there are lyric features on mobile and on other platforms, I believe there should be a feature on Chromebook as well. Although not many people may use Chromebook, personally I use it more; so, it ...
  • sigmarizzleralthu
  • Visitor
  • 978 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 978 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast stops playing after 2 hours

PlanPremiumVersion on App Store 8.9.82DeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueAnytime I try to listen to a podcast longer than 2 hours, it automatically pauses a little after the two hour mark. This is extremely frustrating as I...

  • Newbie
  •   Plan Premium Version on App Store  8.9.82 Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue Anytime I try to listen to a podcast longer than 2 hours, it ...
  • AlejaR
  • Moderator
  • 399 Views
  • 3 replies
  • 0 likes
  • Other
  • 399 Views
  • 3 replies
  • 0 likes

Gift card not working

Received a gift card as a gift and the code is not able to be read. $30.

  • Visitor
  • Received a gift card as a gift and the code is not able to be read. $30.
  • PrJoYo
  • Regular
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't report content due to required dropdown missing values

Trying to report content (for an audiobook, if that matters) - it brings me to a page with a blank text field (not sure what that's for) and then a dropdown labelled "what type of content are you reporting?". This dropdown is required, but it has no ...

  • Regular
  • Trying to report content (for an audiobook, if that matters) - it brings me to a page with a blank text field (not sure what that's for) and then a dropdown labelled "what type of content are you rep...
  • MihailY
  • Moderator
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes

Spotify Student

Canada Hi, I've been trying to get Spotify student but universities in Quebec are not eligible. Why is this? I go to Bishop University and have friends at Université Sherbrooke with the same problem.

  • Newbie
  • Canada    Hi, I've been trying to get Spotify student but universities in Quebec are not eligible. Why is this?  I go to Bishop University and have friends at Université Sherbrooke ...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • music
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast won't play or download

PlanPremiumCountryBelgiumDevicePixel 6Operating SystemAndroid 14 My Question or IssueI started listening to a new podcast and downloaded the first 2 episodes, no problem. This morning i downloaded episode 3 and 4. Episode 3 played for 10 minutes, and...

  • Casual Listener
  •   Plan Premium Country Belgium Device Pixel 6 Operating System Android 14   My Question or Issue I started listening to a new podcast and downloaded the first 2 episodes, no prob...
  • wandidachanchlin
  • Newbie
  • 866 Views
  • 6 replies
  • 1 likes
  • Other
  • 866 Views
  • 6 replies
  • 1 likes

Invalid ABN

PlanPremiumCountryAustraliaDevice(Macbook Pro 2023)Operating System (MacOS Ventura) My Question or IssueI'm trying to create a campaign on spotify for artists and I'm trying to input my ABN which is active and it keeps saying that my ABN is invalid. ...

  • Newbie
  • Plan Premium Country Australia Device (Macbook Pro 2023) Operating System   (MacOS Ventura)   My Question or Issue I'm trying to create a campaign on spotify for artists and I'm ...
  • band-helper
  • Visitor
  • 466 Views
  • 2 replies
  • 0 likes
  • person
  • 466 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost audiobook hours up by falling asleep. Re-listen or timer feature might help?

I love the new audiobook free hours system but I was devastated to find out I ran out of hours in less than a week because I fell asleep at the start of a book! Could you make a feature that lets you re-listen to chapters you've listened to in the pa...

  • Newbie
  • I love the new audiobook free hours system but I was devastated to find out I ran out of hours in less than a week because I fell asleep at the start of a book!   Could you make a feature...
  • Lindsayeei
  • Visitor
  • 1155 Views
  • 4 replies
  • 2 likes
  • 1155 Views
  • 4 replies
  • 2 likes

I am experiencing an issue with verifying my email for my Spotify account.

I am experiencing an issue with verifying my email for my Spotify account. When I click the verification link in the email, it redirects me back to the Spotify homepage, where I'm prompted to verify my account again. This action repeatedly triggers a...

  • Visitor
  • I am experiencing an issue with verifying my email for my Spotify account. When I click the verification link in the email, it redirects me back to the Spotify homepage, where I'm prompted to verify ...
  • KatesHere
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player stops working with DEVICE_NOT_FOUND error

PlanPremiumCountryUSA DeviceMacbook ProOperating SystemmacOS My Question or IssueThe web player stops working after a some time when using firefox (version 122): clicking the play button does nothing and the network request shows a 404 error with {"e...

  • Regular
  • Plan Premium Country USA   Device Macbook Pro Operating System macOS   My Question or Issue The web player stops working after a some time when using firefox (version 122): click...
  • Eni
  • Moderator
  • 1638 Views
  • 16 replies
  • 1 likes
  • Other
  • 1638 Views
  • 16 replies
  • 1 likes

Superuser Contribution Tracks uploaded to your artist profile are not yours

whaz to do if your artist name and photo is the ARTIST account but the tracks uploaded are not yours or anything to do with you

  • Newbie
  • whaz to do if your artist name and photo is the ARTIST account but the tracks uploaded are not yours or anything to do with you
  • AlejaR
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • Other
  • 127 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Library problem - no media available for browsing here

I'm using SPOTIFY (4.3.3.0) installed in my car Volvo XC60.Once selecting the library I try to browse the playlists but i get the message:"no media available for browsing here ".Indeed I have at least 20 different playlist that i can reach by Desktop...

  • Music Fan
  • I'm using SPOTIFY (4.3.3.0) installed in my car Volvo XC60. Once selecting the library I try to browse the playlists but i get the message: "no media available for browsing here ". Indeed I have a...
  • kroxius
  • Casual Listener
  • 6894 Views
  • 119 replies
  • 6 likes
  • 6894 Views
  • 119 replies
  • 6 likes

Speakers with built in Spotify app.

Hi, are there any speakers with built in Spotify app, like the Logitech Squeezebox? The problem with Spotify connect is that you need an extra device (cellphone, tablet etc) to control Spotify. My kids don't have there own phones yet but still want t...

  • Newbie
  • Hi, are there any speakers with built in Spotify app, like the Logitech Squeezebox? The problem with Spotify connect is that you need an extra device (cellphone, tablet etc) to control Spotify. My ki...
  • hiyn
  • Newbie
  • 668 Views
  • 1 replies
  • 0 likes
  • music
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues pausing and resuming music on Lg tv.

Lg oled65b7y tv, when a song is paused, I can not get it play again, using "play" . I can go back, and choose another song, but not the paused one. Its stuck.

  • Visitor
  • Lg oled65b7y tv, when a song is paused, I can not get it play again, using "play" . I can go back, and choose another song, but not the paused one. Its stuck.
  • Vasil
  • Moderator
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Lenovo Chrome Book won't let me reinstall the Spotify app

every time I go on my Spotify web browser it says "Couldn't find that playlist" "Search for something else?"

  • Casual Listener
  • every time I go on my Spotify web browser it says "Couldn't find that playlist" "Search for something else?"
  • Joan
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes