Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11760 Views
  • 78 replies
  • 9 likes
  • Other
  • 11760 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20423 Views
  • 9 replies
  • 2 likes
  • Other
  • 20423 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Skips

PlanFreeDeviceiPhone XOperating SystemiOS 15.7 My Question or IssueMy skips have not been refreshing hourly for the past few days on mobile. Once I use up my 6 skips I do not get them back unless I uninstall and reinstall Spotify. I’ve deleted and re...

  • Casual Listener
  • Plan Free Device iPhone X Operating System iOS 15.7   My Question or Issue My skips have not been refreshing hourly for the past few days on mobile. Once I use up my 6 skips I do not get...
  • MihailY
  • Moderator
  • 279 Views
  • 3 replies
  • 0 likes
  • Other
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution Office Ladies podcast new episodes not showing in "What's New"

I've tried unfollowing, refollowing, and setting/unsetting/resetting alerts for the Office Ladies podcast, but no matter what I do, I don't get get notified of new episodes! It works for every other show I follow.

  • Newbie
  • I've tried unfollowing, refollowing, and setting/unsetting/resetting alerts for the Office Ladies podcast, but no matter what I do, I don't get get notified of new episodes! It works for every other ...
  • AlejaR
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Old Devices in Spotify Connect

When using Spotify Connect, there are old device names or old devices itself as a selectable device. Can't I remove these?To fix the issue I tried to log out and log in again on all devices where I was logged into Spotify. Also I disabled and enabled...

  • Regular
  • When using Spotify Connect, there are old device names or old devices itself as a selectable device. Can't I remove these? To fix the issue I tried to log out and log in again on all devices where I...
  • Daveghoff
  • Newbie
  • 4197 Views
  • 21 replies
  • 0 likes
  • Connect
    Other
  • 4197 Views
  • 21 replies
  • 0 likes

Superuser Contribution NSFW Podcast Recommendations Need to Stop.

Most people complain about podcast recommendations being irrelevant and obvious ad placements, which is true. However, I and thousands of others have noted that Spotify consistently pushes NSFW content through podcasts, which my kids saw for the seco...

  • Casual Listener
  • Most people complain about podcast recommendations being irrelevant and obvious ad placements, which is true. However, I and thousands of others have noted that Spotify consistently pushes NSFW conte...
  • Jfpwatson
  • Visitor
  • 1828 Views
  • 4 replies
  • 7 likes
  • Other
  • 1828 Views
  • 4 replies
  • 7 likes

Superuser Contribution redeeming premium

im trying to redeem my premium code but its asking for a city and state and all the stuff but its not working

  • Visitor
  • im trying to redeem my premium code but its asking for a city and state and all the stuff but its not working
  • Alex
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Unable to see sonos speaker unless opening the app

My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off.I don't know why my Spotify doesn't see the speaker when scanning until I open the Sonos app first. This is tempo...

  • Newbie
  • My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off. I don't know why my Spotify doesn't see the speaker when sca...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't connect to my sonos boxes

PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueSuddenly spotify won’t connect to my sonos boxes anymore. I can see my sonos boxes under ‘connect to a device’, but when I click one of my sonos boxes nothing h...

  • Newbie
  •   Plan Premium Country Netherlands Device Samsung S21 Operating System Android   My Question or Issue Suddenly spotify won’t connect to my sonos boxes anymore. I can see my sonos...
  • MihailY
  • Moderator
  • 606 Views
  • 5 replies
  • 0 likes
  • 606 Views
  • 5 replies
  • 0 likes

Wrong Artists listed in Concerts

There is currently a Carl Craig concert for 06/09/2017 listed with the band Raiz, but spotify has the wrong Raiz listed for the show. Apparently there is a band from Italy named Raiz that is being confused with the techno duo Raiz from Los Angeles. T...

  • Visitor
  • There is currently a Carl Craig concert for 06/09/2017 listed with the band Raiz, but spotify has the wrong Raiz listed for the show.  Apparently there is a band from Italy named Raiz that is be...
  • m_a_x_t
  • Visitor
  • 522 Views
  • 2 replies
  • 1 likes
  • 522 Views
  • 2 replies
  • 1 likes

FireTV

Is the radio feature not available on the fireTV app? 

  • Newbie
  • Is the radio feature not available on the fireTV app? 
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Solved!! How do I turn off autoplay when playing through Alexa?

How do I turn off autoplay when playing through Alexa? I’m using the Spotify app on my phone, speaker through Alexa.I have a premium account. I’ve gone into settings and switched autoplay to off. I have 15 songs in the playlist. I’ve tried deleting a...

  • Casual Listener
  • How do I turn off autoplay when playing through Alexa? I’m using the Spotify app on my phone, speaker through Alexa. I have a premium account. I’ve gone into settings and switched autoplay to of...
  • Lindagratz
  • Casual Listener
  • 2622 Views
  • 2 replies
  • 0 likes
  • 2622 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS][Developer] Music and video player bluetooth and Wi-fi simultaneously

When I am listening to music from my computer, via Wi-fi speakers, in my living room and at the same time using bluetooth headphones to watch a video an interruption will occur.If I remove my headphones the video will pause, as it should, but the wif...

  • Newbie
  • When I am listening to music from my computer, via Wi-fi speakers, in my living room and at the same time using bluetooth headphones to watch a video an interruption will occur. If I remove my headp...
  • Eni
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • Developer
    iOS
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song wavers in pitch/speed in web and Android app?

Hi all! Noticed this particular glitch more than once, but I've been unable to notice a pattern for its occurence but I last noticed it while listening to King's X "Flood, pt.1" song. While I'm listening to a song suddenly the pitch of the whole song...

  • Regular
  • Hi all!   Noticed this particular glitch more than once, but I've been unable to notice a pattern for its occurence but I last noticed it while listening to King's X "Flood, pt.1" song. &nbsp...
  • AlejaR
  • Moderator
  • 325 Views
  • 3 replies
  • 0 likes
  • Other
  • 325 Views
  • 3 replies
  • 0 likes

Solved!! Samsung Galaxy Watch - Remote Mode

PlanPremiumCountryAustralia (Currently Internationally Roaming)DeviceSamsung Galaxy S9+/Samsung Galaxy WatchOperating SystemAndroid 8.0.0/Tizen 4.0.0.1 My Question or IssueHello Spotify,I have recently purchased a Samsung Galaxy Watch and have instal...

  • Newbie
  • Plan Premium Country Australia (Currently Internationally Roaming) Device Samsung Galaxy S9+/Samsung Galaxy Watch Operating System Android 8.0.0/Tizen 4.0.0.1   My Question or Issue He...
  • Husoo
  • Newbie
  • 97819 Views
  • 72 replies
  • 20 likes
  • Samsung
  • 97819 Views
  • 72 replies
  • 20 likes

Solved!!Superuser Contribution shuffle play for searched songs doesn't work

PlanPremiumCountry Device( the problem occurs on every device, phone and PC(window) in my case)Operating System(Android Oreo, Windows 10) My Question or IssueuSo when I search by keyword (specific artist/title etc.) from my liked songs or playlist,fo...

  • Casual Listener
  • Plan Premium Country   Device ( the problem occurs on every device, phone and PC(window) in my case) Operating System (Android Oreo, Windows 10)   My Question or Issueu So wh...
  • Yordan
  • Moderator
  • 838 Views
  • 1 replies
  • 0 likes
  • music
    Other
    Samsung
  • 838 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to set SD Card as storage location in KIDS account?

Hi,I have just installed spotify KIDS. But I can´t find the settings where the SD card can be selected as storage location. It is not in the parents menu...OR is it set to "SD card" automatically, when a card is present??? Thanks for your help in adv...

  • Newbie
  • Hi, I have just installed spotify KIDS. But I can´t find the settings where the SD card can be selected as storage location. It is not in the parents menu... OR is it set to "SD card" automatical...
  • Vasil
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • Other
  • 267 Views
  • 1 replies
  • 0 likes

History not showing

I've done as instructed to find History of music recently played and it does not show up!

  • Casual Listener
  • I've done as instructed to find History of music recently played and it does not show up!
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Won't Recognize Updated Amazon Echo Dot Names

I've found numerous posts about this issue, but after a maddening 4 days of troubleshooting, fix trial and error, etc. etc. I'm still at a loss at how to definitively get this working. To anyone at Spotify working with Amazon on this issue I think th...

  • Casual Listener
  • I've found numerous posts about this issue, but after a maddening 4 days of troubleshooting, fix trial and error, etc. etc. I'm still at a loss at how to definitively get this working.  To anyon...
  • keyofbflatminor
  • Casual Listener
  • 9441 Views
  • 6 replies
  • 1 likes
  • Other
  • 9441 Views
  • 6 replies
  • 1 likes

It is not possible to connect to the device Urbanears speaker model Stammen Vynil Black

PlanPremiumCountryColombiaDevice(iPhone 8, Speaker Urbanears model Stamment Vinyl Black)Operating System(iOS 15.6.1) My Question or IssueIt is not possible to connect to the Urbanears speaker device model Stammen Vynil Black; from any of the Spotify ...

  • Casual Listener
  • Plan Premium Country Colombia Device (iPhone 8, Speaker Urbanears  model Stamment Vinyl Black) Operating System (iOS 15.6.1)   My Question or Issue It is not possible to connect t...
  • lfernandortiz
  • Casual Listener
  • 279 Views
  • 1 replies
  • 0 likes
  • Connect
  • 279 Views
  • 1 replies
  • 0 likes