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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18074 Views
  • 117 replies
  • 11 likes
  • Other
  • 18074 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21549 Views
  • 9 replies
  • 2 likes
  • Other
  • 21549 Views
  • 9 replies
  • 2 likes

Harman Kardon AVR - Spotify Connect not working

Hi guys,Bought a HK AVR (1610) for christmas, which is promoted as being a native Spotify connect device and also appears on Spotify's list of supported devices (https://www.spotifygear.com/type/hifi/). I have spotify premium, multiple android device...

  • Casual Listener
  • Hi guys, Bought a HK AVR (1610) for christmas, which is promoted as being a native Spotify connect device and also appears on Spotify's list of supported devices (https://www.spotifygear.com/type/...
  • Marcel_Mulders
  • Visitor
  • 8658 Views
  • 7 replies
  • 3 likes
  • Connect
  • 8658 Views
  • 7 replies
  • 3 likes

Not getting forward/backward drag button.

I'm not getting the drag button or dot like feature used to drag forward or backward the song....I'm getting it in different I'd but in this I'd it's all straight line while song playing, i cant forward the song plass help!!

  • Visitor
  • I'm not getting the drag button or dot like feature used to drag forward or backward the song....I'm getting it in different I'd but in this I'd it's all straight line while song playing, i cant forw...
  • 211 Views
  • 0 replies
  • 1 likes
  • 211 Views
  • 0 replies
  • 1 likes

Uploading Playlists to appear on your Spotify For Artists Profile

Hi Does anyone know if it is possible to upload a playlists from someone else via the Spotify for artists app? If so do you know how I do this? When I click edit and put in the playlist link it shows the playlists that I want to add but when I press ...

  • Music Fan
  • Hi   Does anyone know if it is possible to upload a playlists from someone else via the Spotify for artists app? If so do you know how I do this?   When I click edit and put in the play...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Slow down/pitch change and loop. Any way to do this with Spotify tracks?

Is there another way to slow down/pitch change and loop Spotify tunes?Up til now, The Amazing Slower Downer App could import Spotify tunes and do all this. Apparently Spotify No longer permits the app to import its songs.Unless an alternative, am con...

  • Visitor
  • Is there another way to slow down/pitch change and loop Spotify tunes? Up til now, The Amazing Slower Downer App could import Spotify tunes and do all this. Apparently Spotify No longer permits the ...
  • 1043 Views
  • 0 replies
  • 3 likes
  • 1043 Views
  • 0 replies
  • 3 likes

Missing features of different accounts

My Spotify doesn't display the 6 bars with songs that I have listened to the most. See screenshots for more details and please assist

  • Casual Listener
  • My Spotify doesn't display the 6 bars with songs that I have listened to the most. See screenshots for more details and please assist 
  • 1332 Views
  • 0 replies
  • 0 likes
  • 1332 Views
  • 0 replies
  • 0 likes

Superuser Contribution podcast missing episodes

My podcast is missing episodes. I have tried on friends phone, other computers, logging out and back on, nothing works.Podcast link:https://open.spotify.com/show/0uGt0d34Gr23dLMzoNLMVc?si=f58a6deab028494aThere are 2 episodes missing from 7th and 8th ...

  • Casual Listener
  • My podcast is missing episodes. I have tried on friends phone, other computers, logging out and back on, nothing works. Podcast link: https://open.spotify.com/show/0uGt0d34Gr23dLMzoNLMVc?si=f...
  • AlejaR
  • Moderator
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

Whenever i plug in earphones Spotify starts playing and glitching

Hi Spotify, whenever i plug in earphones to my phone my Spotify app starts randomly playing music. This happens even when the app is closed. Another issue i have is that each song crashes, glitches, paused and skips a ton. This makes it impossible fo...

  • Visitor
  • Hi Spotify, whenever i plug in earphones to my phone my Spotify app starts randomly playing music. This happens even when the app is closed. Another issue i have is that each song crashes, glitches, ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android][Other] Spotify App for Kindle Fire Devices

It would be really awesome to be able to access my Spotify app on Kindle - it would really make it an all-in-one device. Also, side note: Amazon already uses Spotify in their ads which is really misleading (I know its not your fault, just worth notin...

  • Newbie
  • It would be really awesome to be able to access my Spotify app on Kindle - it would really make it an all-in-one device.   Also, side note: Amazon already uses Spotify in their ads which is re...
  • Jeremy
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 366 Views
  • 1 replies
  • 0 likes

What happens if i have very high quality downloaded music vs streamed normal quality?

Hi there, I use Spotify in iOS, I have a simple questions: - I have offline music downloaded in "Very High" Quality- My streaming options are set to "Normal" Quality. If I'm using Spotify with, Wifi Off, Mobile Data On, does it use the Data and repro...

  • Casual Listener
  • Hi there,   I use Spotify in iOS, I have a simple questions:   - I have offline music downloaded in "Very High" Quality - My streaming options are set to "Normal" Quality.   If ...
  • 280 Views
  • 0 replies
  • 0 likes
  • Other
  • 280 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hello How Can I upload guided Meditations ?

Hello Im and Artist "The Medicine of Sound" and I do music but also i Do meditations, and I recorded 3 guided meditations. I tried to launch them through my distribuitor Ditto, but they say is not allow. Because you dont accept the track like that. C...

  • Visitor
  • Hello Im and Artist "The Medicine of Sound" and I do music but also i Do meditations, and I recorded 3 guided meditations. I tried to launch them through my distribuitor Ditto, but they say is not al...
  • Dian
  • Spotify Legend
  • 2331 Views
  • 1 replies
  • 0 likes
  • 2331 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Very offensive ads!!

People have posted before about annoying ads, and a lot of people posted about that condom ad, but I've yet to see someone say something about that ad about rape.It's an important issue, but some people don't want to hear about that. Rape victims, es...

  • Casual Listener
  • People have posted before about annoying ads, and a lot of people posted about that condom ad, but I've yet to see someone say something about that ad about rape. It's an important issue, but some p...
  • Icey5105
  • Newbie
  • 717 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Other
  • 717 Views
  • 3 replies
  • 0 likes

reproducir musica modo offline

Hace un mes Spotify en modo offline solo reproduce los últimos discos descargados. Como se puede solucionar sin re-instalar la app?

  • Visitor
  • Hace un mes Spotify en modo offline solo reproduce los últimos discos descargados. Como se puede solucionar sin re-instalar la app?
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Superuser Contribution Web player does not prevent macOS from turning screen off

Spotify web player doesn't prevent macOS from turning the screen off (while playing music). It appears to have started happening today. I can see the same behavior on two MacBooks and both in Chrome (102.0.5005.61) and Safari (15.5 – 17613.2.7.1.8). ...

  • Music Fan
  • Spotify web player doesn't prevent macOS from turning the screen off (while playing music). It appears to have started happening today. I can see the same behavior on two MacBooks and both in Chrome ...
  • Zenism
  • Newbie
  • 4315 Views
  • 11 replies
  • 4 likes
  • music
  • 4315 Views
  • 11 replies
  • 4 likes

Solved!! Why are certain compilation albums arent feautred without explanation?

Why certain compilation albums are not on Spotify without any sort of explanation whatsoever.Examples include:Ultimate Kylie by Kylie Minouge (2004)2 Good 2 Be True by Aaron Carter (2006)Candy by Mandy Moore (2005)Thanks for all your answers!

  • Gig Goer
  • Why certain compilation albums are not on Spotify without any sort of explanation whatsoever. Examples include: Ultimate Kylie by Kylie Minouge (2004) 2 Good 2 Be True by Aaron Carter (2006) Cand...
  • britneyLover56
  • Gig Goer
  • 783 Views
  • 4 replies
  • 0 likes
  • Other
  • 783 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music won't play from my play list

I pick a song from my playlist and instead of going to the next one on the play list it picks a rondom one and I don't know how to change it. I hope you understand

  • Visitor
  • I pick a song from my playlist and instead of going to the next one on the play list it picks a rondom one and I don't know how to change it. I hope you understand
  • AlejaR
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not showing lyrics

Hi spotify I cannot seem to see Lryics due to some glitches i had to delete spotify before i was able to see lyrica but i cannot now anymore

  • Visitor
  • Hi spotify I cannot seem to see Lryics due to some glitches i had to delete spotify before i was able to see lyrica but i cannot now anymore
  • Yordan
  • Moderator
  • 505 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 505 Views
  • 3 replies
  • 0 likes

Superuser Contribution 購入前に作成したプレイリストは購入後オフラインで聞くことができますか?

購入前に作成したプレイリストは購入後オフラインで聞くことができますか?

  • Visitor
  • 購入前に作成したプレイリストは購入後オフラインで聞くことができますか?
  • MihailY
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blends not updating content

Me and 4 other friends created a blend together. The feature advertises that it updates daily - however it has not updated anything in 4 days. All songs are exactly the same. Playtime remains the same as well. The official feedback was that blends ar...

  • Newbie
  • Me and 4 other friends created a blend together. The feature advertises that it updates daily - however it has not updated anything in 4 days. All songs are exactly the same. Playtime remains the sam...
  • Vasil
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution why are my ads on Brazilian?

Hello, I'm Portuguese from Portugal.Since I use Spotify my ads were always in Portuguese of Portugal, until the last 2/3 months when I started to get ads in Brazilian. Why do you put people from Portugal listening to Brazilian ads after all this time...

  • Visitor
  • Hello, I'm Portuguese from Portugal. Since I use Spotify my ads were always in Portuguese of Portugal, until the last 2/3 months when I started to get ads in Brazilian. Why do you put people from ...
  • Lyubka
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music won't play from my play list

I pick a song from my playlist and instead of going to the next one on the play list it picks a rondom one and I don't know how to change it. I hope you understand

  • Visitor
  • I pick a song from my playlist and instead of going to the next one on the play list it picks a rondom one and I don't know how to change it. I hope you understand
  • Alex
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes