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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7184 Views
  • 49 replies
  • 6 likes
  • Other
  • 7184 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19143 Views
  • 9 replies
  • 2 likes
  • Other
  • 19143 Views
  • 9 replies
  • 2 likes

[All Platforms][Connect] Spotify Connect not working with dualband routers, lock all devices?

Have as most people a mixed home setup with spotify connect devices; iphones, chromecast audio/ultra, onkyo, ipads, samsung, google Nest etc. 2 dualband routers (one acts as wire connected AP), Gb ethernet (about 20 wired devices, about 15 on Wi-Fi) ...

  • Regular
  • Have as most people a mixed home  setup with spotify connect devices; iphones, chromecast audio/ultra, onkyo, ipads, samsung, google Nest etc. 2 dualband routers (one acts as wire connected AP),...
  • ljo002
  • Regular
  • 420 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Connect
  • 420 Views
  • 2 replies
  • 0 likes

Superuser Contribution [ERROR] Web Player can't handle my nickname (probably every nicknames with '#')

I have nickname #[some numbers]. In the web player when I click on 'Liked Songs Profile' browser open not my profile page, but [somenumbers]. The hashtag is missing. Also when I click 'Liked Songs', the page is opening but after I click play songs it...

  • Casual Listener
  • I have nickname #[some numbers]. In the web player when I click on 'Liked Songs Profile' browser open not my profile page, but [somenumbers]. The hashtag is missing.   Also when I click &...
  • Mario
  • Spotify Legend
  • 1662 Views
  • 3 replies
  • 0 likes
  • Other
  • 1662 Views
  • 3 replies
  • 0 likes

Merchbar and unauthorized copies of my bands albums - help needed

Dear Community,a few months ago I saw an advertisement of merchbar.com at the bottom of my bands artist page. They offer 2 albums of my band in their shop . As I am the only legal source where to get physical copies of these 2 albums from, I contacte...

  • Newbie
  • Dear Community, a few months ago I saw an advertisement of merchbar.com at the bottom of my bands artist page. They offer 2 albums of my band in their shop . As I am the only legal source where to g...
  • Sebasty
  • Community Legend
  • 1036 Views
  • 1 replies
  • 2 likes
  • merchbar Metal
  • 1036 Views
  • 1 replies
  • 2 likes

[Samsung TV][Other] Samsung TV Tizen app: no sound, controls not working (TU8500 model)

I have Samsung Smart TV UE55TU8500UX (TU85 series). Spotify app had been working for several weeks, after that it started to work like this:* Everything works normally until you start to play anything* After that, the player shows that a song is play...

  • Casual Listener
  • I have Samsung Smart TV UE55TU8500UX (TU85 series). Spotify app had been working for several weeks, after that it started to work like this: * Everything works normally until you start to play anyth...
  • vient
  • Casual Listener
  • 550 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung tv
  • 550 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Song disappeaing from playlist.

Sometimes I find that songs in a playlist are no longer possible to listen to, which is understandable if the song is not available on Spotify anymore. However, it has happened a few times that when I search for that particular song with the same art...

  • Regular
  • Sometimes I find that songs in a playlist  are no longer possible to listen to, which is understandable if the song is not available on Spotify anymore. However, it has happened a few times that...
  • 263 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 263 Views
  • 0 replies
  • 0 likes

Selectively quickly deleting albums off app and off local SD card

I have an Android Moto G4 Smartphone and Spotify premium, and have an external SD card where the spotify album files are sent when I download an album. I wish to get rid of a few as it's beggining to fill up. However how Spotify saves the offline fil...

  • Visitor
  • I have an Android Moto G4 Smartphone and Spotify premium, and have an external SD card where the spotify album files are sent when I download an album. I wish to get rid of a few as it's beggining to...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

So does this work?

I noticed Spotify extensions are available on Twitch, but every time I stream, the stream is laggy, so I'm not sure if the Spotify Recently Played Twitch extension actually works. Can someone tell me if it does and how it works?Thanks. I will also li...

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  • Roadie
  • I noticed Spotify extensions are available on Twitch, but every time I stream, the stream is laggy, so I'm not sure if the Spotify Recently Played Twitch extension actually works. Can someone tell me...
  • 639 Views
  • 0 replies
  • 0 likes
  • 639 Views
  • 0 replies
  • 0 likes

Superuser Contribution [LG TV] Repeat song takes you back to Account Selection screen

PlanPremiumCountryNLDeviceLG TV - SM8200PLAOperating SystemwebOS 4.8.0-52110 (goldilocks2-gyeongju) My Question or IssueFor around a week now, whenever I try to repeat songs on my LG tv, after the current one finishes and should inherently start play...

  • Newbie
  • Plan Premium Country NL Device LG TV - SM8200PLA Operating System webOS 4.8.0-52110 (goldilocks2-gyeongju)   My Question or Issue For around a week now, whenever I try to repeat songs ...
  • Jeremy
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • TV
  • 449 Views
  • 1 replies
  • 0 likes

[Mobile][Podcasts] Video podcast won't show when connected to a car

When I am a passenger in a car and am connected to the cars bluetooth audio, the podcast video will not appear. When disconnected from the car the video continues like normal. It seems this may be an un controllable safety feature that gets in the wa...

  • Casual Listener
  • When I am a passenger in a car and am connected to the cars bluetooth audio, the podcast video will not appear. When disconnected from the car the video continues like normal. It seems this may be an...
  • 1259 Views
  • 0 replies
  • 0 likes
  • Mobile
    Podcasts
  • 1259 Views
  • 0 replies
  • 0 likes

Spotify Account wont unlink from playstation

I know that I've signed my PlayStation into my Spotify before, but for some reason, it signed me out. Every time I attempt to relink the two, I'm given the message "This Spotify account is already linked to another PlayStation". But it's clearly not,...

  • Visitor
  •   I know that I've signed my PlayStation into my Spotify before, but for some reason, it signed me out. Every time I attempt to relink the two, I'm given the message "This Spotify account is al...
  • EthanS1
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Alexa Spotify Skill Broken

PlanPremium DuoCountryGermanyDeviceSonos, iOSOperating Systemlatest iOS, latest Sonos, latest Spotify App, latest Alexa App/skill My Question or IssueAlexa Spotify skill is not working anymore. For approx 2-3 weeks the skill won’t recognize any comma...

  • Visitor
  • Plan Premium Duo Country Germany Device Sonos, iOS Operating System latest iOS, latest Sonos, latest Spotify App, latest Alexa App/skill   My Question or Issue Alexa Spotify skill is n...
  • EthanS1
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Get in touch with an user

Hi, I'd like to send a message to another user...is it possible or not?

  • Visitor
  • Hi, I'd like to send a message to another user...is it possible or not?
  • dinomight
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

[All Platforms][Partnership] Bonobo vinyl promo sucked

I got an email this morning with a message from Bonobo:I've just announced a special 10th Anniversary edition of my 2010 album “Black Sands”. To thank you for being one of my top listeners on Spotify, I’d like to give you access to an exclusive limit...

  • Visitor
  • I got an email this morning with a message from Bonobo: I've just announced a special 10th Anniversary edition of my 2010 album “Black Sands”. To thank you for being one of my top listeners on ...
  • 966 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Partnership
  • 966 Views
  • 0 replies
  • 0 likes

Superuser Contribution Query about music DB issues

This is generally issues about the actual music DB rather than devices/apps. so it applies in both windows desktop app, and web player, etc. 4minute- Mirror Mirror is wrong. This is not the correct song.IU - first love (2010) doesn't properly credit ...

  • Casual Listener
  • This is generally issues about the actual music DB rather than devices/apps. so it applies in both windows desktop app, and web player, etc.   4minute- Mirror Mirror is wrong. This is not the ...
  • Ver
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Other
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung WAM 7501 Spotify Connect does not play podcasts?

PlanPremiumCountryTaiwanDeviceiPhone XROperating SystemiOS 14.0.1 My Question or IssueI have a premium account, which enable Spotify connect devices. Spotify music worked well with Samsung WAM 7501 and accompanies Samsung Multi-room app solution (tho...

  • Casual Listener
  • Plan Premium Country Taiwan Device iPhone XR Operating System iOS 14.0.1   My Question or Issue I have a premium account, which enable Spotify connect devices.   Spotify music w...
  • Jeremy
  • Spotify Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution 403 error adding to collaborative playlist

PlanFree Country US Device HP laptop 14-dk0002dx Operating SystemWindows 10 10.0.18363 (Chrome 86.0.4240.75) Trying to add to a collaborative playlist gives an error in developer tools.Clicking the "Add to Playlist" item in the song's ... menu takes ...

maybe it doesnt like this song.PNG long version.png
  • Casual Listener
  • Plan Free   Country US   Device HP laptop 14-dk0002dx   Operating System Windows 10 10.0.18363   (Chrome 86.0.4240.75) Trying to add to a collaborative playlist...
  • Mihail
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem listening music

PlanPremiumCountryBrasilDeviceChromecast, Android and Desktop WindowsOperating System(Chromecast ?? - Android 8.0 - Windows 10) My Question or IssueI usually hear in my notebook, cellphone and TV, today, when i was hearing on Chromecast by my cellpho...

  • Visitor
  • Plan Premium Country Brasil Device Chromecast, Android and Desktop Windows Operating System (Chromecast ?? - Android 8.0 - Windows 10)   My Question or Issue I usually hear in my noteb...
  • Katerina
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Four albums/artists stuck at the top of my main page

PlanPremiumCountryTurkeyDeviceThe issue exists in all of my devices — iPhone X, iPad Pro 1st Gen, 2013 iMac — and thus isn’t a device-specific issue.Operating SystemiOS 13.5.1 and MacOS Catalina. The issue isn’t OS-specific either, I believe.My Quest...

  • Casual Listener
  • Plan Premium Country Turkey Device The issue exists in all of my devices — iPhone X, iPad Pro 1st Gen, 2013 iMac — and thus isn’t a device-specific issue. Operating System iOS 13.5.1 and MacOS...
  • Alex
  • Spotify Legend
  • 1257 Views
  • 1 replies
  • 0 likes
  • Other
  • 1257 Views
  • 1 replies
  • 0 likes

Marantz M-CR611 as a device in Spotify

PlanPremiumCountryNorwayDeviceSamsung Galaxy S10+) My Question or IssueI got my Marantz M-CR611 yesterday and when I first set it up I got it as a device in Spotify and where able to use "Spotify Connect" as stated in the documentation. After some li...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S10+)   My Question or Issue I got my Marantz M-CR611 yesterday and when I first set it up I got it as a device in Spotify and where abl...
  • 785 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 785 Views
  • 0 replies
  • 0 likes