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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7192 Views
  • 49 replies
  • 6 likes
  • Other
  • 7192 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

Superuser Contribution Samsung TV dropout

PlanPremiumCountryNorwayDeviceTV Samsung Q6Operating SystemSamsung TV My Question or IssueSpotify on Samsung TV dropout happens every now and then. like 5 min without then 2-4 dropouts within 2 mins then wait 5 min ish and yeh. continues like this mo...

  • Regular
  • Plan Premium Country Norway Device TV Samsung Q6 Operating System Samsung TV   My Question or Issue Spotify on Samsung TV dropout happens every now and then. like 5 min without then 2-...
  • Alex
  • Spotify Legend
  • 1487 Views
  • 5 replies
  • 0 likes
  • Samsung
  • 1487 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wrong song being played!!!!! - ALL DEVICES

PlanPremiumCountryAustraliaDeviceAllOperating SystemAll My Question or IssueWhat the app shows me is not what is playing. It is a few tracks out. Happening to me on every device at the moment but mainly when pushed to an Amazon Alexa device. Looking ...

  • Music Fan
  •   Plan Premium Country Australia Device All Operating System All   My Question or Issue What the app shows me is not what is playing. It is a few tracks out.   Happening t...
  • Ver
  • Spotify Legend
  • 1671 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 1671 Views
  • 4 replies
  • 0 likes

[Web Player] be able to listen to music

It would be really neat if I could listen to some music on https://open.spotify.com (the web player) without having to do a hard refresh every single time I come back to my computer after an hour or two of not being on it. Regardless of browser or OS...

  • Visitor
  • It would be really neat if I could listen to some music on https://open.spotify.com (the web player) without having to do a hard refresh every single time I come back to my computer after an hou...
  • Luan
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird auto-play glitch in playlist?

PlanPremiumCountryUnited StatesDeviceCustom PCOperating SystemWindows 10My Question or IssueSo I was listening to the "I Love 90's Hip-Hop" playlist made by spotify when I noticed a odd auto-play transitional glitch. On the lower bar, it will have th...

  • Casual Listener
  • Plan Premium Country United States Device Custom PC Operating System Windows 10 My Question or Issue So I was listening to the "I Love 90's Hip-Hop" playlist made by spotify when I noticed a...
  • Katerina
  • Spotify Legend
  • 1445 Views
  • 3 replies
  • 0 likes
  • 1445 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reuploading upcoming release, affecting my playlist pitch?

Hi there,I uploaded a song a few weeks ago through Distrokid and pitched it for playlist consideration last weekend. However, I now noticed there are some parts of the song that are distorted to improper mastering. My question is: if I were to delete...

  • Casual Listener
  • Hi there, I uploaded a song a few weeks ago through Distrokid and pitched it for playlist consideration last weekend. However, I now noticed there are some parts of the song that are distorted to im...
  • exhale8
  • Casual Listener
  • 3029 Views
  • 5 replies
  • 0 likes
  • music
  • 3029 Views
  • 5 replies
  • 0 likes

Superuser Contribution Muted Artist is still playing

Hello I’m having trouble with a muted artists. I’m using the premium account but it still plays their music in playlist, where they’re not even listed in. I’ve re-downloaded the app multiple times but it keeps happening on all devices (iphone, comput...

  • Visitor
  • Hello I’m having trouble with a muted artists. I’m using the premium account but it still plays their music in playlist, where they’re not even listed in. I’ve re-downloaded the app multiple times bu...
  • Elena
  • Moderator
  • 760 Views
  • 1 replies
  • 1 likes
  • Other
  • 760 Views
  • 1 replies
  • 1 likes

Superuser Contribution Player for webOS, running on an LG smart tv

Plan: PremiumCountry: NetherlandsDevice: LG smart tvOperating System: webOS from LGApp: Spotify app, newest version, LG app store Hi Guys, so this is most probably a matter of user-stupidity, but nonetheless, here goes: [1] No Stop Button ? The playe...

  • Casual Listener
  • Plan: Premium Country: Netherlands Device: LG smart tv Operating System: webOS from LG App: Spotify app, newest version, LG app store   Hi Guys, so this is most probably a matter...
  • Elena
  • Moderator
  • 1262 Views
  • 5 replies
  • 0 likes
  • TV
  • 1262 Views
  • 5 replies
  • 0 likes

Superuser Contribution [BUG REPORT] Can't reproduce/change playlist after 5 minutes. 404 error

Plan: PremiumCountry: MexicoDevice: Google Chrome 85.0.4183.16Operating System: Window 10 Can't reproduce/change playlist after 5 minutes. It seems to be that there's a lot of 404 errors happening while trying to reproduce a playlist after a while, t...

  • Regular
  • Plan: Premium Country: Mexico Device: Google Chrome 85.0.4183.16 Operating System: Window 10   Can't reproduce/change playlist after 5 minutes.   It seems to be that t...
  • Lu15-CL4
  • Regular
  • 1018 Views
  • 6 replies
  • 0 likes
  • 1018 Views
  • 6 replies
  • 0 likes

Superuser Contribution Yamaha Yas 209 soundbar and spotify connect sync issue

PlanPremiumCountryGermanyDeviceYamaha Yas 209 ( Sound bar) My Question or Issue I am using spotify connect to play music in my Yamaha YAS 209 soundbar. Whenever i start the connection, it looks fine and then music starts playing. But after a random t...

  • Newbie
  • Plan Premium Country Germany Device Yamaha Yas 209 ( Sound bar)     My Question or Issue   I am using spotify connect to play music in my Yamaha YAS 209 soundbar. Whenever i ...
  • Mario
  • Spotify Legend
  • 5253 Views
  • 4 replies
  • 1 likes
  • Connect
    Other
  • 5253 Views
  • 4 replies
  • 1 likes

Superuser Contribution Tesla Spotify bug: iPhone (repeat function) messes up car app

My Question or IssueThis bug is getting old now (2016) but I'm not giving up Whenever I use the repeat function on my iPhone (Spotify) it affects the Tesla Spotify app in the wrong way. Suddenly, next track won't play in the car. The "skip to next tr...

  • Casual Listener
  • My Question or Issue This bug is getting old now (2016) but I'm not giving up 😉 Whenever I use the repeat function on my iPhone (Spotify) it affects the Tesla Spotify app in the wrong way. Suddenl...
  • Mihail
  • Spotify Legend
  • 1164 Views
  • 2 replies
  • 0 likes
  • Other
  • 1164 Views
  • 2 replies
  • 0 likes

Superuser Contribution Philips 2020 Smart TV 58PUS7505/12

Hey, I recently bought a 2020 tv, Philips' Smart TV 58PUS7505/12, currently on software version TPN206E_203.002.063.051 and using Polish language. There seems to be no Spotify app available to be downloaded. Do you reckon it will be supplied after so...

  • Newbie
  • Hey, I recently bought a 2020 tv, Philips' Smart TV 58PUS7505/12, currently on software version TPN206E_203.002.063.051 and using Polish language. There seems to be no Spotify app available to be dow...
  • Xenia
  • Moderator
  • 1761 Views
  • 1 replies
  • 0 likes
  • Philips
    TV
  • 1761 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player constantly freezing up, clones webpage in Connect to Device webpage

PlanFreeCountryUSADeviceLaptopOperating SystemWin8My Question or IssueAs you can see from the included image, Spotify seems to think that the one single Web Player window I have open is, in fact, three different sources - and it keeps trying to recon...

Spotify.png
  • Visitor
  • Plan Free Country USA Device Laptop Operating System Win8 My Question or Issue As you can see from the included image, Spotify seems to think that the one single Web Player window I have...
  • Elena
  • Moderator
  • 429 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 429 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I don't get daily drives

PlanPremiumCountrySouth AfricaDeviceMicrosoft Windows and Samsung Note 5Operating SystemAndroid version 7.0, Windows 10 My Question or IssueI don't get daily drives at all but everyone else does. I think it's a country thing but it's unfair that othe...

  • Newbie
  • Plan Premium Country South Africa Device Microsoft Windows and Samsung Note 5 Operating System Android version 7.0, Windows 10   My Question or Issue I don't get daily drives at all bu...
  • Xenia
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • Denon
    music
    Other
    Samsung
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove liked songs when 'unsaving' an album

PlanPremiumCountryBrazilDeviceLenovo Vibe K6Operating SystemAndroid 7.0 Nougat My Question or IssueHello, there. I'd like to know if there's some way to remove all the liked songs from an album you 'unsave'. Just recently I read about that update tha...

  • Visitor
  • Plan Premium Country Brazil Device Lenovo Vibe K6 Operating System Android 7.0 Nougat   My Question or Issue Hello, there.   I'd like to know if there's some way to remove all t...
  • hedges333
  • Music Fan
  • 8642 Views
  • 22 replies
  • 2 likes
  • Other
  • 8642 Views
  • 22 replies
  • 2 likes

Superuser Contribution [All Platforms][Radio] Public service

Hello, I have a suggestion that could be of great hep for all public locals.Everyday we have to continuosly repeat to our visitors that they have to follow anti covid safety measures . If you introduce in the break among the songs a message that repe...

  • Visitor
  • Hello, I have a suggestion that could be of great hep for all public locals. Everyday we have to continuosly repeat to our visitors that they have to follow anti covid  safety measures . If y...
  • Xenia
  • Moderator
  • 464 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Radio
  • 464 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BMW G20 Spotify logs off

Hi, Using the in-car Spotify application in my 2019 BMW G20 330i and a Spotify Premium account. (So this question is NOT related to playing over Bluetooth from a mobile phone). The integrated Spotify application works quite well but, from time to tim...

  • Music Fan
  • Hi,   Using the in-car Spotify application in my 2019 BMW G20 330i and a Spotify Premium account. (So this question is NOT related to playing over Bluetooth from a mobile phone).   The ...
  • Mihail
  • Spotify Legend
  • 12413 Views
  • 27 replies
  • 2 likes
  • Account
    Premium
  • 12413 Views
  • 27 replies
  • 2 likes

Superuser Contribution Spotify not working on Amazon Echo

PlanFreeCountryUnited StatesDeviceAmazon EchoOperating SystemWindows 10 My Question or IssueEvery time I try and open Spotify on my Echo, it just doesnt play anything. I try and open it via the Alexa app on my phone and I can see it trying, but then ...

  • Newbie
  • Plan Free Country United States Device Amazon Echo Operating System Windows 10   My Question or Issue Every time I try and open Spotify on my Echo, it just doesnt play anything. I try ...
  • Ver
  • Spotify Legend
  • 56438 Views
  • 22 replies
  • 9 likes
  • Account
    Login
    Other
  • 56438 Views
  • 22 replies
  • 9 likes

Solved!! Spotify doesn't connect to Sonos One

PlanPremiumCountryGermanyDeviceSamsung Galaxy S20 Ultra Operating SystemAndroid 10 My Question or IssueHi, I'm trying to play music from Spotify on my Sonos speakers, but the connection doesn't work for the whole evening today. I've tried to stream f...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S20 Ultra  Operating System Android 10   My Question or Issue Hi, I'm trying to play music from Spotify on my Sonos speakers,&nb...
  • goooff
  • Casual Listener
  • 852 Views
  • 1 replies
  • 0 likes
  • 852 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Cancel Owned-Content Contracts, Stick to being a platform

I subscribe mainly for the algorithms to finding music similar to what I like. I never consented to my money being used to sponsor other people's speech. It'd be wise for Spotify to revert back to being a content distribution platform. I expect this ...

  • Visitor
  • I subscribe mainly for the algorithms to finding music similar to what I like. I never consented to my money being used to sponsor other people's speech. It'd be wise for Spotify to revert back to be...
  • Elena
  • Moderator
  • 366 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 366 Views
  • 1 replies
  • 0 likes

[Desktop] Spotify wont play music if I have Fruity Loops open while using the ASIO4All driver

I'm using a Casio Privia Keyboard with Fruity Loops Studio to compose music and in order to reduce the delay from tapping a key to making a sound through Fruity Loops, I use the ASIO4All audio driver. The issue is that if I'm listening to music with ...

  • Roadie
  • I'm using a Casio Privia Keyboard with Fruity Loops Studio to compose music and in order to reduce the delay from tapping a key to making a sound through Fruity Loops, I use the ASIO4All audio driver...
  • 1178 Views
  • 0 replies
  • 1 likes
  • Desktop
  • 1178 Views
  • 0 replies
  • 1 likes