Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8484 Views
  • 60 replies
  • 8 likes
  • Other
  • 8484 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19533 Views
  • 9 replies
  • 2 likes
  • Other
  • 19533 Views
  • 9 replies
  • 2 likes

[All Platforms][Playlists] Shazam synchronisiert nicht/falsch mit Spotify

Hallo zusammen, ich habe das Problem das ich mein Shazam sich nicht korrekt mit Spotify synchronisiert. Die Anmeldung ist bei beiden Portalen über Facebook und auch die Apps wurden bereits mehrfach neu installiert. Zuletzt habe ich die Playlist in Sp...

  • Visitor
  • Hallo zusammen,    ich habe das Problem das ich mein Shazam sich nicht korrekt mit Spotify synchronisiert.   Die Anmeldung ist bei beiden Portalen über Facebook und auch die Apps w...
  • 1645 Views
  • 0 replies
  • 5 likes
  • All Platforms
    Playlists
  • 1645 Views
  • 0 replies
  • 5 likes

Superuser Contribution Release radar not working for my last release ?

PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or Issue I am an artist on Spotify and I released the live versions of two of my songs. One 10 days ago, and one yesterday.I am very suprised because yesterday I was expecting a r...

  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Question or Issue   I am an artist on Spotify and I released the live versions of two of my songs. One 10 d...
  • Danpatra
  • Regular
  • 3294 Views
  • 7 replies
  • 1 likes
  • Other
  • 3294 Views
  • 7 replies
  • 1 likes

I cannot play podcasts via spotify connect

PlanPremiumCountryUKDeviceLenovo Thinkpad P1Operating SystemWindows 10 64 bit and Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can play music on my connected devices without any problems, but as soon as I select a podcast to l...

  • Regular
  • Plan Premium Country UK Device Lenovo Thinkpad P1 Operating System Windows 10 64 bit and Android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can play music o...
  • AdamDamon
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • Connect
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist not loading (web player)

PlanFreeCountryUnited StatesDeviceChromebookOperating SystemChrome OS My Question or Issuemy playlist will not load, whenever i click on it the message "Something went wrong, Try reloading the page" appears. after i reload the page, the same message ...

  • Visitor
  •   Plan Free Country United States Device Chromebook Operating System Chrome OS   My Question or Issue my playlist will not load, whenever i click on it the message "Something wen...
  • Ivan
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 1 likes
  • Other
  • 369 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue doesnt refresh when adding songs to playlist

PlanPremium DuoCountryNetherlandsDeviceOne plus 6TOperating System Android 10 My Question or IssueWhen ever I add a song to the playlist that is currently playing (on my home speaker) and later look in my queue, the new added songs don't appear. Afte...

  • Casual Listener
  •   Plan Premium Duo Country Netherlands Device One plus 6T Operating System  Android 10   My Question or Issue When ever I add a song to the playlist that is currently playin...
  • Ivan
  • Spotify Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS4 playback issues

PlanFreeCountryUSADevicePS4 My Question or IssueAfter a few seconds of playback it will jump back about 5 seconds or even just a half second, i have tried restarting the system and even jsut restarting the app. nothing fixes it

  • Visitor
  • Plan Free Country USA Device PS4   My Question or Issue After a few seconds of playback it will jump back about 5 seconds or even just a half second, i have tried restarting the system a...
  • Ivan
  • Spotify Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • 726 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Xbox one music keeps pausing every couple of seconds

PlanFreeCountryUK DeviceXbox One My Question or Issue Every 1-3 seconds of me playing a song it instantly pauses, i have tried logging out and signing back in, i have changed my password, i have uninstalled the app and re installed i have tried alot ...

  • Newbie
  • Plan Free Country UK  Device Xbox One  My Question or Issue  Every 1-3 seconds of me playing a song it instantly pauses, i have tried logging out and signing back in, i have cha...
  • ParryForte
  • Casual Listener
  • 32453 Views
  • 30 replies
  • 19 likes
  • music
  • 32453 Views
  • 30 replies
  • 19 likes

Superuser Contribution I cant link my spotify account to my new ps4

Hi ,I dont remember which Ps4 i have linked my account tomaybe my friend's ,maybe my old ps4could you please unlink my spotify to any ps4 account please?thanks

  • Visitor
  • Hi ,I dont remember which Ps4 i have linked my account to maybe my friend's  ,maybe my old ps4 could you please unlink my spotify to any ps4 account please? thanks  
  • Elena
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can Alexa ask me which playlist to select

PlanFreeCountryIndiaDeviceEcho Dot My Question or IssueCan I ask Alexa just to "play my playlist" or "play from library" and it can in turn ask me which one to choose. This is required because Alexa is not able to find the playlist when I mention the...

  • Visitor
  •   Plan Free Country India Device Echo Dot   My Question or Issue Can I ask Alexa just to "play my playlist" or "play from library" and it can in turn ask me which one to choose. Th...
  • Elena
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Embed Player Not Counting 30s streams?

My Question or Issue I recently sent hundreds of fb users by way of ads to a landing page I made that has an embedded Spotify player. On August 20 and 21, 2020, the days that I first advertised, I saw an increase in streams (~100 each day) equivalent...

  • Regular
  • My Question or Issue   I recently sent hundreds of fb users by way of ads to a landing page I made that has an embedded Spotify player.   On August 20 and 21, 2020, the days that I firs...
  • Elena
  • Moderator
  • 984 Views
  • 1 replies
  • 0 likes
  • Other
  • 984 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant arrange playlist

I added a new song to my playlist but I cant move the song to up or down on playlist. I opened and close the browser (doing it on web player) but its still stuck. Edit: The problem is only on my main playlist but my other playlists it does rearrange....

  • Music Fan
  • I added a new song to my playlist but I cant move the song to up or down on playlist. I opened and close the browser (doing it on web player) but its still stuck.  Edit: The problem is only on ...
  • Elena
  • Moderator
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay Feature on LG TV app

PlanPremium DeviceLG TV Is there a way to enable the "autoplay feature" on the LG TV app? It doesn't work the way detailed for the desktop version nor the mobile device version. Thanks

  • Visitor
  • Plan Premium   Device LG TV   Is there a way to enable the "autoplay feature" on the LG TV app? It doesn't work the way detailed for the desktop version nor the mobile device version....
  • Katerina
  • Spotify Legend
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes

Superuser Contribution When switching from android or windows app to web player song order is change

PlanPremiumDeviceWeb Player and Android and Windows 10 app My Question or IssueWhen I select a playlist / liked songs of an artist/ album and start playing it on my phone (android) or on the windows app If I use the change device option to the web pl...

  • Gig Goer
  • Plan Premium Device Web Player and Android and Windows 10 app   My Question or Issue When I select a playlist / liked songs of an artist/ album and start playing it on my phone (android) o...
  • Elena
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify streaming garbage audio artifacts through Chromecast Audio

Starting at ~13:05 PST today, Spotify's stream service to my Chromecast Audio devices started emitting a bizarre audible artifact when Spotify playback is paused, and between tracks when playing albums or playlists. The artifact is a knocking sound o...

  • Music Fan
  • Starting at ~13:05 PST today, Spotify's stream service to my Chromecast Audio devices started emitting a bizarre audible artifact when Spotify playback is paused, and between tracks when playing albu...
  • Katerina
  • Spotify Legend
  • 1136 Views
  • 6 replies
  • 2 likes
  • 1136 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution Artist pages missing on webplayer

PlanPremiumCountryCroatiaDeviceHP Probook G4 (IMHO not influencing the issue)Operating SystemWindows 10, Webplayer (tried Chrome and FF) My Question or Issuee.g. Antonín Dvorak's page, Antonio Vivaldi's page, J. S. Bach's page... are missing on webpl...

  • Casual Listener
  • Plan Premium Country Croatia Device HP Probook G4 (IMHO not influencing the issue) Operating System Windows 10, Webplayer (tried Chrome and FF)   My Question or Issue e.g. Antonín Dvor...
  • Elena
  • Moderator
  • 594 Views
  • 3 replies
  • 0 likes
  • Other
  • 594 Views
  • 3 replies
  • 0 likes

Superuser Contribution Modified Content and Unskippable Ads

PlanPremiumCountryUSA DeviceAll My Question or IssuePer section 8 "Rights you grant us" of the Spotify Terms and Conditions of Use:"Some Content licensed by, provided to, created by or otherwise made available by Spotify (e.g. podcasts) may contain a...

  • Regular
  • Plan Premium Country USA   Device All   My Question or Issue Per section 8 "Rights you grant us" of the Spotify Terms and Conditions of Use: "Some Content licensed by, provid...
  • Cyphadrus
  • Regular
  • 1966 Views
  • 4 replies
  • 0 likes
  • Other
  • 1966 Views
  • 4 replies
  • 0 likes

Superuser Contribution Support for the Huawei AI Cube

CountryUnited KingdomDeviceHuawei AI CubeOperating SystemAmazon AlexaMy Question or IssueAs I currently understand it there is no support for playing Spotify through the Huawei AI Cube, which contains Amazon Alexa. Is there any intention for this to ...

  • Visitor
  • Country United Kingdom Device Huawei AI Cube Operating System Amazon Alexa My Question or Issue As I currently understand it there is no support for playing Spotify through the Huawei AI Cube...
  • cc00ffee
  • Newbie
  • 11586 Views
  • 9 replies
  • 10 likes
  • Other
  • 11586 Views
  • 9 replies
  • 10 likes

Superuser Contribution Shuffle only downloaded songs

PlanPremiumCountryPolandDeviceOneplus 5TOperating SystemAndroid My Question or IssueSince not so long ago whenever I filter only downloaded songs in the songs menu, and hit shuffle play, it plays all my liked songs, including the ones I don't have do...

  • Casual Listener
  • Plan Premium Country Poland Device Oneplus 5T Operating System Android   My Question or Issue Since not so long ago whenever I filter only downloaded songs in the songs menu, and hit s...
  • outglot
  • Casual Listener
  • 541 Views
  • 2 replies
  • 1 likes
  • music
  • 541 Views
  • 2 replies
  • 1 likes

Spotify ceased to function on Onkyo CR-N755 receiver

Since this weekend I realised I could not log-in to Spotify anymore on my Onkyo receiver. Initially I thought I had entered the wrong password. However, after online research I found out that Spotify has ceased to function on some older Onkyo product...

  • Casual Listener
  • Since this weekend I realised I could not log-in to Spotify anymore on my Onkyo receiver. Initially I thought I had entered the wrong password. However, after online research I found out that Spotify...
  • s0r1n
  • Casual Listener
  • 6335 Views
  • 16 replies
  • 3 likes
  • Onkyo
  • 6335 Views
  • 16 replies
  • 3 likes

Superuser Contribution "Marked as Good Idea" -- Status Updates? | Dislike/Thumbs Down Feature

PlanPremiumCountryUKDeviceAll/anyOperating SystemAll/anyMy Question or IssueFirstly, in general, for ideas marked as 'Good Idea(s)' by the Admins or whatever powers-that-be, is there any way to get a status update on how that is progressing to implem...

  • Casual Listener
  • Plan Premium Country UK Device All/any Operating System All/any My Question or Issue Firstly, in general, for ideas marked as 'Good Idea(s)' by the Admins or whatever powers-that-be, is ther...
  • Alex
  • Spotify Legend
  • 1315 Views
  • 9 replies
  • 5 likes
  • algorithm
    Good idea
    idea
    marked as good idea
    Recommendations
    restored features
  • 1315 Views
  • 9 replies
  • 5 likes