Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11707 Views
  • 78 replies
  • 9 likes
  • Other
  • 11707 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20409 Views
  • 9 replies
  • 2 likes
  • Other
  • 20409 Views
  • 9 replies
  • 2 likes

Superuser Contribution Webplayer skips tracks on Chromium Browser

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 / Chromium Browser Version 86.0.4240.193 (official built) (64-Bit) My Question or IssueOn my webplayer all tracks are skipped until it plays one track for about 6 sec. then it stops. I did try ...

  • Visitor
  • Plan Free Country Germany Device PC Operating System Windows 10 / Chromium Browser Version 86.0.4240.193 (official built) (64-Bit)   My Question or Issue On my webplayer all track...
  • Elena
  • Moderator
  • 480 Views
  • 1 replies
  • 0 likes
  • Other
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player][Playlists] Music stops at :10 on all songs, all playlists using Webplayer on desktop

I've refreshed, I've closed Safari and restarted the web player 3x, and I even restarted my computer - every song on every playlist I try will only play the first :10 seconds and then pauses, and will not resume.

  • Visitor
  • I've refreshed, I've closed Safari and restarted the web player 3x, and I even restarted my computer - every song on every playlist I try will only play the first :10 seconds and then pauses, and wil...
  • Xenia
  • Moderator
  • 2603 Views
  • 6 replies
  • 4 likes
  • Playlists
    Web Player
  • 2603 Views
  • 6 replies
  • 4 likes

Superuser Contribution I Can´t delete a Playlist

Hello Guys,i can´t delete a Old Playlist, please, delete for me? Follow the link:https://open.spotify.com/playlist/7xQ7PZaNvpaEk6K57fQDaY?si=XgMV_xu3TtWrl8EgEW1_Pg

  • Regular
  • Hello Guys, i can´t delete a Old Playlist, please, delete for me?   Follow the link: https://open.spotify.com/playlist/7xQ7PZaNvpaEk6K57fQDaY?si=XgMV_xu3TtWrl8EgEW1_Pg  
  • Jeremy
  • Spotify Legend
  • 803 Views
  • 9 replies
  • 0 likes
  • Other
  • 803 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Sonos only appearing on Spotify Connect in one account, not in another without Wifi

PlanPremium DeviceSame behavior in all devices (Android, Windows, Web) My Question or IssueHi, I have my Sonos linked to 2 Spotify accounts and I can access Sonos from both accounts using Spotify app when I'm connected to Wifi, but when I'm not conne...

  • Casual Listener
  • Plan Premium   Device Same behavior in all devices (Android, Windows, Web)   My Question or Issue Hi, I have my Sonos linked to 2 Spotify accounts and I can access Sonos from both ac...
  • mahonni
  • Casual Listener
  • 892 Views
  • 2 replies
  • 0 likes
  • Connect
  • 892 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify web player mutes itself at the 10th second of every song.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 1304 Views
  • 3 replies
  • 0 likes
  • Other
  • 1304 Views
  • 3 replies
  • 0 likes

How to you become a rock Star 2020

Hello I was wondering how many people can become a rock star is it Extremely hard What badges do you need to have Ect.. any info you know PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

  • Regular
  • Hello I was wondering how many people can become a rock star is it Extremely hard What badges do you need to have Ect.. any info you know  Plan Free/Premium Country   Device (iPhone 8...
  • Maxim
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • Other
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] a couple of songs play and then it goes through a full playlist of recommended

so you see I'm trying to listen to the undertale soundtrack I listen to like five songs and then as soon as I listen to like two to five songs it's changes to a full on playlist of recommended songs and I still haven't been able to listen to the unde...

  • Visitor
  • so you see I'm trying to listen to the undertale soundtrack I listen to like five songs and then as soon as I listen to like two to five songs it's changes to a full on playlist of recommended songs ...
  • Ivan
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 368 Views
  • 1 replies
  • 0 likes

Spotify Connect as a Harrassment Vector

Spotify Connect is able to connect and play music on every Spotify capable device on the same network, which means that my roommate could theoretically hijack my bedroom smart speaker and start playing music (and vice versa) and I would have no way t...

  • Casual Listener
  • Spotify Connect is able to connect and play music on every Spotify capable device on the same network, which means that my roommate could theoretically hijack my bedroom smart speaker and start playi...
  • WritingWriter87
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

two physical buttons would be needed which, with the screen off, allow you to go forward and back.

there is a problem, in my opinion two physical buttons would be needed which, with the screen off, allow you to go forward and back.

  • Visitor
  • there is a problem, in my opinion two physical buttons would be needed which, with the screen off, allow you to go forward and back.
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to skip multiple tracks on Echo?

Has anyone figured out how to go back/forth multiple tracks using Alexa when you're listening from an Echo speaker? For me, skipping only one track at a time.

  • Regular
  • Has anyone figured out how to go back/forth multiple tracks using Alexa when you're listening from an Echo speaker?   For me, skipping only one track at a time.  
  • Jeremy
  • Spotify Legend
  • 2392 Views
  • 1 replies
  • 0 likes
  • music
  • 2392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved albums don't show up on artist pages

PlanFreeCountryU.S.A.DeviceChromebookOperating SystemChromeOS My Question or IssueIf I have an album saved and go to the artist page the album won't show up on that artist's page. I have a lot of saved albums, and I tend to navigate to them quickly b...

  • Casual Listener
  • Plan Free Country U.S.A. Device Chromebook Operating System ChromeOS   My Question or Issue If I have an album saved and go to the artist page the album won't show up on that artist's ...
  • Alex
  • Spotify Legend
  • 1440 Views
  • 12 replies
  • 0 likes
  • Other
  • 1440 Views
  • 12 replies
  • 0 likes

Superuser Contribution New folders and playlists don't update in web player

PlanFreeDeviceAcer ChromebookOperating SystemChrome OS My Question or IssueI have been having many issues with the web player recently. One is that when I create a new playlist/folder, rename a playlist/folder, or add playlists to a folder, it will s...

  • Visitor
  • Plan Free Device Acer Chromebook Operating System Chrome OS   My Question or Issue I have been having many issues with the web player recently. One is that when I create a new playlist/f...
  • Mihail
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting interrupted with Google Assistant / Home

PlanFamily PremiumDeviceMultiple speakers with google assistant on board My Question or IssueI listen to music on my speakers (chromecast enabled) and I hear my wife asking google to play something else in a living room. My stream drops immediately a...

  • Visitor
  • Plan Family Premium Device Multiple speakers with google assistant on board  My Question or Issue I listen to music on my speakers (chromecast enabled) and I hear my wife asking google to p...
  • Elena
  • Moderator
  • 1784 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1784 Views
  • 5 replies
  • 0 likes

Superuser Contribution Song queues being deleted on Desktop App

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 Pro Spotify frequently deletes my song queue when I try to add songs to it. When I add a new song, nothing shows except "NaN" at the end of the line and the song does not play! This has been...

  • Newbie
  • Plan Premium Country UK Device Desktop Operating System Windows 10 Pro   Spotify frequently deletes my song queue when I try to add songs to it. When I add a new song, nothing shows exc...
  • Mario
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 1 likes
  • music
  • 324 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can Spotify Connect work with a SONY UHP-H1 Universal Player?

There is an app on the Sony UHP-H1 player for wireless connection between a cell phone app Spotify instance and the player; however, on when live on the same home network, the Spotify phone app (same is true of desktop Windows app) does not see the S...

  • Casual Listener
  • There is an app on the Sony UHP-H1 player for wireless connection between a cell phone app Spotify instance and the player; however,  on when live on the same home network, the Spotify phone app...
  • Mihail
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • Connect
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed my main facebook email to log in, will it eventualy change in my Spotify account?

PlanPremiumCountryItaly My Question or IssueHi, first of all I hope I chose the correct section to post. Here's my issue: I've always been subscribed to Spotify through Facebook. I changed my main email address -the one I use to log in on Facebook- a...

  • Visitor
  • Plan Premium Country Italy   My Question or Issue Hi, first of all I hope I chose the correct section to post.  Here's my issue: I've always been subscribed to Spotify through Facebo...
  • Mihail
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Other
  • 307 Views
  • 1 replies
  • 0 likes