Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Donavin1994
  • Casual Listener
  • 8778 Views
  • 64 replies
  • 8 likes
  • Other
  • 8778 Views
  • 64 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19590 Views
  • 9 replies
  • 2 likes
  • Other
  • 19590 Views
  • 9 replies
  • 2 likes

Superuser Contribution Always problems with bluetooth connected devices

Why hasnt spotify fixed these bluetooth issues? I cant play spotify on my google chromecast and dont try suggesting the generic troubleshooting that never works. This is more involved then it being my devices fault. Bluetooth earbuds dont work. Bragi...

  • Visitor
  • Why hasnt spotify fixed these bluetooth issues? I cant play spotify on my google chromecast and dont try suggesting the generic troubleshooting that never works. This is more involved then it being m...
  • Katerina
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Spotify not showing as Status on Discord

PlanFreeCountryIsraelOperating SystemWindows 10 My Question or IssueI connected my Spotify account to my Discord accountenabled Device Broadcast Statusturned everything ON on the Connections tabSpotify just doesn't show up!But if I use the web player...

  • Newbie
  • Plan Free Country Israel Operating System Windows 10   My Question or Issue I connected my Spotify account to my Discord account enabled Device Broadcast Status turned everything ON on...
  • 575 Views
  • 0 replies
  • 0 likes
  • Other
  • 575 Views
  • 0 replies
  • 0 likes

PLAN FAMILIAR Y ALEXA

.PlanFamiliar/PremiumCountry Device(Echo dot 3) My Question or IssueHola, me acabo de cambiar a un plan familiar, mi hermana y yo tenemos dispositivos echo dot alexa independientes, el problema es cuando ella quizo vincularlo con su cuenta, dice que ...

  • Visitor
  • . Plan Familiar/Premium Country   Device (Echo dot 3)   My Question or Issue Hola, me acabo de cambiar a un plan familiar, mi hermana y yo tenemos dispositivos echo dot alexa indep...
  • OviiiOne
  • Community Legend
  • 1218 Views
  • 1 replies
  • 0 likes
  • Other
  • 1218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume mutes and changes to random song

PlanFamily PremiumCountryUSADeviceAcer Chromebook 11Operating SystemChrome OS My Question or IssueI'll be listening to a playlist and suddenly my audio will cut out, so ill click on the web player, and my volume will be all the way down on the player...

  • Visitor
  • Plan Family Premium Country USA Device Acer Chromebook 11 Operating System Chrome OS   My Question or Issue I'll be listening to a playlist and suddenly my audio will cut out, so ill c...
  • samanthaCginger
  • Newbie
  • 537 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 537 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music won't start on echo dot

My Question or IssueWhen I ask "Alexa start spotify". Alexa understand the command but the music will never play. I tried with other music provider like Amazon and it's working perfectly. I don't know where is the issues and how to deal with it. Than...

  • Visitor
  • My Question or Issue When I ask "Alexa start spotify". Alexa understand the command but the music will never play. I tried with other music provider like Amazon and it's working perfectly.  I ...
  • Elena
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • Other
  • 368 Views
  • 1 replies
  • 0 likes

Suggestion Crossfade Next Song Button

Please create an option to crossfade between 2 and 12 seconds for when you hit the next song button. That would be epic! Could sound like an actual DJ

  • Newbie
  • Please create an option to crossfade between 2 and 12 seconds for when you hit the next song button. That would be epic! Could sound like an actual DJ
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Background color

PlanFreeCountryUSDeviceiPhone XR Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe color flow setting is hard on my eyes, is there a way to turn this off so it’s just a simple black screen in the back of the album art?

  • Visitor
  • Plan Free Country US Device iPhone XR  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The color flow setting is hard on my eyes, is there a w...
  • OleI
  • Casual Listener
  • 676 Views
  • 1 replies
  • 2 likes
  • 676 Views
  • 1 replies
  • 2 likes

Roll-back from defective 1.31.0 to 1.20.0

You have to adapt my solution for the Firestick to Fire TVs by downloading v.1.20.0 from your computer to a thumb-drive, and then transferring that file to your Fire TV 1. Uninstall Spotify from TV. 2. Turn off auto updates on TV. 3. Ensure downloadi...

  • Visitor
  • You have to adapt my solution for the Firestick to Fire TVs by downloading v.1.20.0 from your computer to a thumb-drive, and then transferring that file to your Fire TV   1. Uninstall Spotify ...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Can't Install Spotify app on Firestick

PlanPremiumCountryUSADeviceSamsung Galaxy S9My Question or IssueNo sound when trying to connect Spotify from phone to Firestick so after rebooting my router and confirming both devices were on the same network, I tried to uninstall Spotify from the F...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S9 My Question or Issue No sound when trying to connect Spotify from phone to Firestick so after rebooting my router and confirming both devices ...
  • 615 Views
  • 0 replies
  • 0 likes
  • TV
  • 615 Views
  • 0 replies
  • 0 likes

Won't play on Xiaomi MiBox

Hi, Xiaomi mibox s Android 9 - Core Version 4.9.113 1.30.0 com.spotify.tv.android No Forced to stop app then open (still problem), unistall the app and install again (still problem), unistall with clean reinstall (https://community.spotify.com/t5/Spo...

  • Visitor
  • Hi,   Xiaomi mibox s Android 9 - Core Version 4.9.113 1.30.0 com.spotify.tv.android No Forced to stop app then open  (still problem),  unistall the app and install again (s...
  • 3940 Views
  • 0 replies
  • 5 likes
  • 3940 Views
  • 0 replies
  • 5 likes

Chromecast audio disconnects

Chromecast audio disconnects after a minute or so of playing any song. All has worked fine for the last 6 months until the last firmware update. Any connection?

  • Newbie
  • Chromecast audio disconnects after a minute or so of playing any song. All has worked fine for the last 6 months until the last firmware update. Any connection?
  • john_gateshead
  • Newbie
  • 9759 Views
  • 18 replies
  • 13 likes
  • 9759 Views
  • 18 replies
  • 13 likes

keyboard shortcuts in new Web Player?

Are there keyboard shortcuts in the new Web Player? I tried the old Web Player's keyboard shortcuts, but they didn't seem to work. =(

  • Regular
  • Are there keyboard shortcuts in the new Web Player?   I tried the old Web Player's keyboard shortcuts, but they didn't seem to work. =(
  • Tibo_De_Munck
  • Casual Listener
  • 3881 Views
  • 2 replies
  • 8 likes
  • Web Player
  • 3881 Views
  • 2 replies
  • 8 likes

[Playlists] Reproducir música aleatoriamente de todas las playlists.

Implementar un botón (como se ve en la imagen) donde reproduzca música aleatoriamente de todas las playlists y música favorita que tenemos en la biblioteca. PlanPremium

  • Casual Listener
  • Implementar un botón (como se ve en la imagen) donde reproduzca música aleatoriamente de todas las playlists y música favorita que tenemos en la biblioteca.    Plan Premium
  • 530 Views
  • 0 replies
  • 0 likes
  • Other
  • 530 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lot of duplicate song in my Library

Hi everyone, I recently noticed that I have a lot a duplicate in my Library in a way I don't understand. For exemple I saved an album from the artist "La Femme" and in my Library I've two album. The first one is the full saved album and the other one...

  • Newbie
  •   Hi everyone,   I recently noticed that I have a lot a duplicate in my Library in a way I don't understand.   For exemple I saved an album from the artist "La Femme" and in my Li...
  • 8ten5_-9lufjq
  • Casual Listener
  • 3694 Views
  • 6 replies
  • 4 likes
  • music
    Other
  • 3694 Views
  • 6 replies
  • 4 likes

Superuser Contribution [iOS][Other] Spotify Kids should stop playing after the last track of an album

When my kids listen to some audiobooks in the evening when going to bed I find it rather annoying that the Spotify Kids app repeats the album instead of just stop playing when reaching the end of the album (like it is handled in the regular Spotify a...

  • Casual Listener
  • When my kids listen to some audiobooks in the evening when going to bed I find it rather annoying that the Spotify Kids app repeats the album instead of just stop playing when reaching the end of the...
  • Petya
  • Community Legend
  • 2120 Views
  • 5 replies
  • 3 likes
  • iOS
    Other
  • 2120 Views
  • 5 replies
  • 3 likes

Superuser Contribution Spotify web player opens tabs in Chrome automatically

Hi all I mainly use Spotify web player with the current google Chrome version. For a couple of weeks, Chrome automatically opens new tabs.Removed all Cookies and also reinstalled Chrome. Malware and virus scan doesn't help.It is super annoying since ...

  • Casual Listener
  • Hi all  I mainly use Spotify web player with the current google Chrome version.  For a couple of weeks, Chrome automatically opens new tabs. Removed all Cookies and also reinstalled Ch...
  • maga84
  • Casual Listener
  • 3715 Views
  • 3 replies
  • 0 likes
  • music
  • 3715 Views
  • 3 replies
  • 0 likes

Superuser Contribution Connection issues with chromecast audio

PlanPremiumCountryGermanyDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI have trouble connecting my chromecast audio with Spotify. When I try to play music and I put the phone away or use another app, the music stops after one m...

  • Visitor
  •   Plan Premium Country Germany Device Samsung Galaxy A50 Operating System Android   My Question or Issue I have trouble connecting my chromecast audio with Spotify. When I try to...
  • Mario
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Speaker issues

I'm not sure if anyone else has had this issue but I run my setup through my stereo. Basically my xbox one is hdmi to my tv and my tv sends all noise through to my stereo via a cable from headphone Jack. Doesnt matter what I use I've never had any pr...

  • Newbie
  • I'm not sure if anyone else has had this issue but I run my setup through my stereo. Basically my xbox one is hdmi to my tv and my tv sends all noise through to my stereo via a cable from headphone J...
  • 434 Views
  • 0 replies
  • 0 likes
  • Music Discussion
  • 434 Views
  • 0 replies
  • 0 likes

Why does Spotify cut the ending out of certain songs?

So I've noticed certain songs won't have all of their content. A perfect example is Autumn Effect by 10 Years. On Spotify, it's only around 4 1/2 minutes. On Pandora, it's at it's correct 10 minute runtime. But Spotify does it for a variety of songs,...

  • Visitor
  • So I've noticed certain songs won't have all of their content. A perfect example is Autumn Effect by 10 Years. On Spotify, it's only around 4 1/2 minutes. On Pandora, it's at it's correct 10 minute r...
  • 533 Views
  • 0 replies
  • 0 likes
  • Other
  • 533 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album Limit

Is there a limit on the number of albums that we can save to our Library? Any albums I now save don’t contribute to the 10k song limit.

  • Casual Listener
  • Is there a limit on the number of albums that we can save to our Library? Any albums I now save don’t contribute to the 10k song limit.  
  • Zandermcsween
  • Casual Listener
  • 4350 Views
  • 6 replies
  • 0 likes
  • music
  • 4350 Views
  • 6 replies
  • 0 likes