Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10521 Views
  • 72 replies
  • 9 likes
  • Other
  • 10521 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20157 Views
  • 9 replies
  • 2 likes
  • Other
  • 20157 Views
  • 9 replies
  • 2 likes

Depeche Mode - Question of time

PlanPremiumCountryUSA DeviceiPhone SEOperating SystemiOS 11 My Question or Issue Hi guys,I'm not sure if I chose the right board to post but here's the deal:In the Depeche Mode's "Black Celebration" album (https://open.spotify.com/album/0JSOfVzxVTpyv...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone SE Operating System iOS 11   My Question or Issue   Hi guys, I'm not sure if I chose the right board to post but here's the d...
  • agams92
  • Casual Listener
  • 1798 Views
  • 6 replies
  • 0 likes
  • music
    Other
  • 1798 Views
  • 6 replies
  • 0 likes

Affinity Survey not updating/creating new playlists

PlanPremiumCountryUnited States My Question or IssueI had previously used the Spotify affinity partnership to create a playlist based on music I had liked in the past. It worked great, and created a playlist that I very much enjoy. Now when I review ...

  • Newbie
  • Plan Premium Country United States   My Question or Issue I had previously used the Spotify affinity partnership to create a playlist based on music I had liked in the past. It worked grea...
  • ulrikvn
  • Casual Listener
  • 980 Views
  • 1 replies
  • 0 likes
  • Other
  • 980 Views
  • 1 replies
  • 0 likes

Can't play music on Amazon Alexa

Plan: PremiumCountry: USADevice: iPhone 8, Amazon Echo DotUsername: 2dwais7d7dm8f1uqf17m6tjnn I linked Alexa to Spotify following these steps in Amazon Alexa app on iPhone:Tap the menu in the top-left.Tap Settings, then Music.Select Spotify, then Lin...

  • Visitor
  • Plan: Premium Country: USA Device: iPhone 8, Amazon Echo Dot Username: 2dwais7d7dm8f1uqf17m6tjnn   I linked Alexa to Spotify following these steps in Amazon Alexa app on iPhone: Tap ...
  • markus-w
  • Visitor
  • 1208 Views
  • 1 replies
  • 0 likes
  • Other
  • 1208 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I find podcasts on desktop?

I can't find podcasts in the Windoows desktop client. Is that intentional or am I just missing something?

  • Newbie
  • I can't find podcasts in the Windoows desktop client. Is that intentional or am I just missing something?  
  • dogma00
  • Regular
  • 46888 Views
  • 22 replies
  • 3 likes
  • Web Player
    Windows
  • 46888 Views
  • 22 replies
  • 3 likes

Web Player Not Working

Spotify works in Safari, but not in Chrome - I'm trying to use it with my Chromecast Audio, so switching to Safari instead isn't really an option. It will let me log in, but then switches to this. I've tried clearing the cache, allowing plugins, and ...

Screen Shot 2017-07-02 at 2.21.18 PM.png
  • Newbie
  • Spotify works in Safari, but not in Chrome - I'm trying to use it with my Chromecast Audio, so switching to Safari instead isn't really an option. It will let me log in, but then switches to this. I'...
  • Samson-91
  • Gig Goer
  • 709 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 709 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fix album likes

Plan:PremiumCountry:BrazilDevice:Xiaomi Mi 8 / PCOperating System:Android 10 / Windows 10My Question or Issue:There is bug(?) in the app. Every time that I press the like button of an album it doesn't like the songs. If I liked an album it's obvious ...

  • Newbie
  • Plan: Premium Country: Brazil Device: Xiaomi Mi 8 / PC Operating System: Android 10 / Windows 10 My Question or Issue: There is bug(?) in the app. Every time that I press the like button of ...
  • Katerina
  • Spotify Legend
  • 875 Views
  • 2 replies
  • 0 likes
  • Other
  • 875 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook share

PlanPremiumCountryUruguayDevice(iPhone 7 and Macbook Pro late 2016)Operating System(iOS 13.2 and macOS Catalina 10.15) My Question or IssueI used to share songs on Facebook months ago, and they were posted with a mini player to play some track second...

  • Visitor
  • Plan Premium Country Uruguay Device (iPhone 7 and Macbook Pro late 2016) Operating System (iOS 13.2 and macOS Catalina 10.15)   My Question or Issue I used to share songs on Facebook m...
  • Guido
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • music
  • 371 Views
  • 1 replies
  • 0 likes

How to communicate with spotify ? Like with email , what is their email ? or something else , help!

I trying to find a way to contact or communicate with spotify , but i don't know their email , can anyone help me?

  • Casual Listener
  • I trying to find a way to contact or communicate with spotify , but i don't know their email , can anyone help me?
  • Moogroland2019
  • Visitor
  • 1339 Views
  • 2 replies
  • 1 likes
  • 1339 Views
  • 2 replies
  • 1 likes

Login with email instead of username

Hey I need to login using my email instead of the generated username when I register using email. In the login screen of the desktop apps, the input says: Username or Email, but when I fill my email it always failed to login. What is that mean? I can...

  • Casual Listener
  • Hey I need to login using my email instead of the generated username when I register using email. In the login screen of the desktop apps, the input says: Username or Email, but when&n...
  • FrostburnSpirit
  • Casual Listener
  • 5715 Views
  • 5 replies
  • 2 likes
  • Linux
    Mac
    Web Player
    Windows
  • 5715 Views
  • 5 replies
  • 2 likes

Spotify Premium Family Plan and Amazon Household can't share Echo devices

Spotify Premium account with family plan (2 users, wife and me) Amazon with Household (2 users, wife and me) Costa Rica Huawei P30 Pro (both have the same device, running Android) --------------- The problem I'm having is that even though my wife and...

  • Casual Listener
  • Spotify Premium account with family plan (2 users, wife and me)  Amazon with Household (2 users, wife and me)  Costa Rica  Huawei P30 Pro (both have the same device, running Android...
  • 827 Views
  • 0 replies
  • 0 likes
  • Other
  • 827 Views
  • 0 replies
  • 0 likes

Specific ad volume extremely loud: Euromaster Reifenservice

PlanFreeCountryGermanyDeviceLaptopOperating SystemWindows 10 My Question or IssueHello,I have taken as a fact that ads in Spotify are louder than the music - which like for many other people, makes me think about stop using this app soon. But this is...

  • Visitor
  • Plan Free Country Germany Device Laptop Operating System Windows 10   My Question or Issue Hello, I have taken as a fact that ads in Spotify are louder than the music - which like for...
  • 479 Views
  • 0 replies
  • 1 likes
  • Other
  • 479 Views
  • 0 replies
  • 1 likes

Solved!! When do I know if my song is in an editorial playlist?

Today (26th October) I sent a song for playlist consideration. Will I know if (if!) the song was accepted only on the day that it comes out (that should be the 2nd December) or in the same moment that it gets actually and eventually accepted? And how...

  • Casual Listener
  • Today (26th October) I sent a song for playlist consideration. Will I know if (if!) the song was accepted only on the day that it comes out (that should be the 2nd December) or in the same moment tha...
  • OneByBoo
  • Roadie
  • 31083 Views
  • 1 replies
  • 1 likes
  • Other
  • 31083 Views
  • 1 replies
  • 1 likes

Connect everywhere stopped working on Denon X-1100W

Hi there!I'm using Denon X1100 W and it was working sweet with Spotify untill month ago. Now Spotify doesn't see it at all. I have check the website and it's not present on list of supported hi-fis. Is that true? If so, can you provide app version wh...

  • Newbie
  • Hi there! I'm using Denon X1100 W and it was working sweet with Spotify untill month ago. Now Spotify doesn't see it at all. I have check the website and it's not present on list of supported hi-fis...
  • 432 Views
  • 0 replies
  • 0 likes
  • Connect
    Denon
  • 432 Views
  • 0 replies
  • 0 likes

[Web Player][Playlists] "Failed to save changes, please try again."

Hi all, in trying to make a new playlist for Halloween, I keep getting a message in red saying: "Failed to save changes, please try again," and no matter WHAT I do, it doesn't do anything or save and create the playlist, please help, I need to make t...

  • Gig Goer
  • Hi all, in trying to make a new playlist for Halloween, I keep getting a message in red saying: "Failed to save changes, please try again," and no matter WHAT I do, it doesn't do anything or save and...
  • 801 Views
  • 0 replies
  • 1 likes
  • Playlists
    Web Player
  • 801 Views
  • 0 replies
  • 1 likes

Spotify on Apple TV: Can't set volume from other players

PlanPremiumCountryUKDeviceApple TV 4KOperating SystemtvOS My Question or IssueI'm enjoying being able to use Spotify on my Apple TV with the native app. I'm now using this as my home hifi, which is great because I can remotely change tracks via the m...

  • Regular
  • Plan Premium Country UK Device Apple TV 4K Operating System tvOS   My Question or Issue I'm enjoying being able to use Spotify on my Apple TV with the native app. I'm now using this as...
  • 814 Views
  • 0 replies
  • 3 likes
  • Other
  • 814 Views
  • 0 replies
  • 3 likes

Google nest hub and spotify connected devices

Just got a Google nest hub bu the problem is that there is no where in the spotify player on the nest hub that i can select a spotify connected device. I have a LG speaker system that use spotify connect, bluetooth and chromecast.The problem here is ...

  • Regular
  • Just got a Google nest hub bu the problem is that there is no where in the spotify player on the nest hub that i can select a spotify connected device.   I have a LG speaker system that use sp...
  • 1925 Views
  • 0 replies
  • 7 likes
  • Connect
  • 1925 Views
  • 0 replies
  • 7 likes

Yamaha HTR-4069 / Spotify Connect

PlanPremiumCountryNLDeviceYamaha HTR-4069, Allow streaming service on, connected via cable, fixed IP address (also tested DHCP and Wireless connection and performed a reset in the Yamaha app for the Spotify account settings). NetworkTP-Link deco M9Pl...

  • Newbie
  • Plan Premium Country NL Device Yamaha HTR-4069, Allow streaming service on, connected via cable, fixed IP address (also tested DHCP and Wireless connection and performed a reset in the Yamaha ap...
  • 1236 Views
  • 0 replies
  • 2 likes
  • Connect
  • 1236 Views
  • 0 replies
  • 2 likes

Setting a defult connected device

Plan : PremiumFree/PremiumCountryAustraliaDeviceSamsung 10.2" - Android tablet Operating SystemAnroid My Question or IssueI am using a control system with the GUI being on the Samsung Andriod tablet.The user clicks/presses the Spotify Icon within the...

  • Newbie
  • Plan : Premium Free/Premium Country Australia Device Samsung 10.2" - Android tablet   Operating System Anroid   My Question or Issue I am using a control system with the GUI be...
  • 889 Views
  • 0 replies
  • 0 likes
  • Onkyo
  • 889 Views
  • 0 replies
  • 0 likes

Web Player Issues...?

PlanFreeCountryU.S.ADeviceAsus chromebookOperating SystemChrome OS My Question or IssueHi folks, I have been havings some issues with my spotify. I have the app installed on my chromebook and have been using for the past year without trouble. But tod...

  • Visitor
  • Plan Free Country U.S.A Device Asus chromebook Operating System Chrome OS   My Question or Issue Hi folks, I have been havings some issues with my spotify. I have the app installed on ...
  • ajnelsonalpha
  • Regular
  • 1234 Views
  • 2 replies
  • 2 likes
  • Other
  • 1234 Views
  • 2 replies
  • 2 likes