Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • makingthistocomplain
  • Newbie
  • 17371 Views
  • 106 replies
  • 11 likes
  • Other
  • 17371 Views
  • 106 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21444 Views
  • 9 replies
  • 2 likes
  • Other
  • 21444 Views
  • 9 replies
  • 2 likes

Every Web Player page redirects me to the "Home" page and the URL freezes

Despite working fully... I've used the web player perfectly for the past few months on my Chromebook and now it's bugged. All solutions here are outdated and useless for the school-managed Chromebook user like me. Even cookie blocking don't help. Nee...

  • Casual Listener
  • Despite working fully... I've used the web player perfectly for the past few months on my Chromebook and now it's bugged. All solutions here are outdated and useless for the school-managed Chromebook...
  • AaronEvans2005
  • Casual Listener
  • 695 Views
  • 2 replies
  • 0 likes
  • Other
  • 695 Views
  • 2 replies
  • 0 likes

Sonos: Browsing through genres and moods in Spotify not possible anymore

PlanPremiumCountryAUDevicePC, iPhone, PixcelOperating System(iOS 13, Android 10, Windows 10) My Question or IssueI am re-posting the below issue from a Sonos Community post, as the outcome is that the issue is with Spotify and not Sonos.dynAdZ posted...

  • Casual Listener
  • Plan Premium Country AU Device PC, iPhone, Pixcel Operating System (iOS 13, Android 10, Windows 10)   My Question or Issue I am re-posting the below issue from a Sonos Community p...
  • toobloodyhard
  • Casual Listener
  • 1942 Views
  • 3 replies
  • 9 likes
  • 1942 Views
  • 3 replies
  • 9 likes

Hamilton Soundtrack - explicit lyric songs greyed out but explicit filter is off

Premium, UK, iOS iphone 7 + google assistant My Question or Issue Ever since linking my Spotify account to Google Assistant, I am unable to play the Hamilton Soundtrack through in order. Any song tagged as explicit is greyed out and gets skipped. How...

  • Visitor
  • Premium, UK, iOS   iphone 7 + google assistant   My Question or Issue   Ever since linking my Spotify account to Google Assistant, I am unable to play the Hamilton Soundtrack thr...
  • 792 Views
  • 0 replies
  • 2 likes
  • Other
  • 792 Views
  • 0 replies
  • 2 likes

Superuser Contribution We want a true SHUFFLE MODE !!!

PlanPremiumCountryFranceDeviceSamsung Galaxy 7 + Lenovo Yoga + Yamaha WXC 50Operating Android + Windows 10 + Connect My Question or Issuethe random mode does not work properly ..... and that since many, many years !!!Because the titles played are onl...

  • Music Fan
  • Plan Premium Country France Device Samsung Galaxy 7 + Lenovo Yoga + Yamaha WXC 50 Operating Android + Windows 10 + Connect   My Question or Issue the random mode does not work properl...
  • steely_dan_76
  • Music Fan
  • 905 Views
  • 2 replies
  • 0 likes
  • Connect
  • 905 Views
  • 2 replies
  • 0 likes

Argon inet3+ stuck on pause

When I play spotify from my tablet and I connect to "devices available", i.e my argon inet3+, the music doesn't come through but it keeps playing. The screen on the argon is in pause mode and reads press play, but pressing play does nothing. I could ...

  • Casual Listener
  • When I play spotify from my tablet and I connect to "devices available", i.e my argon inet3+, the music doesn't come through but it keeps playing. The screen on the argon is in pause mode and reads p...
  • ATO66DK
  • Casual Listener
  • 1160 Views
  • 3 replies
  • 2 likes
  • 1160 Views
  • 3 replies
  • 2 likes

Solved!! Album disappeared

I send one album for frieds by tunecore.I add 2 songs in many friends platlist.now, the album disappeared just in spotify...Why? Help me ple

  • Visitor
  • I send one album for frieds by tunecore. I add 2 songs in many friends platlist. now, the album disappeared just in spotify... Why?   Help me ple
  • Emilia_8
  • Community Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • Other
  • 709 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Make private playlists ACTUALLY PRIVATE.

I've recently discovered that if I google my name on Spotify (which I also use on other sites, I googled it because I was curious) the playlists that are set as private appear in search results, I don't know if you can access them but still this isn'...

  • Visitor
  • I've recently discovered that if I google my name on Spotify (which I also use on other sites, I googled it because I was curious) the playlists that are set as private appear in search results, I do...
  • user-removed
  • Not applicable
  • 462 Views
  • 1 replies
  • 3 likes
  • All Platforms
    Playlists
  • 462 Views
  • 1 replies
  • 3 likes

Spotify queue shows the same song on BMW

PlanPremiumCountry Indonesia DeviceiPhone 6Operating SystemiOS 12.4 My Question or IssueWhy is Spotify showing the same songs in the play queue? I can't choose a song from my steering wheel control or from iDrive. My car is a 2013 3-series BMW F30.

  • Newbie
  • Plan Premium Country Indonesia   Device iPhone 6 Operating System iOS 12.4   My Question or Issue Why is Spotify showing the same songs in the play queue? I can't choose a song ...
  • 788 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 788 Views
  • 0 replies
  • 0 likes

i can't log into spotify with premium

PlanPremiumCountryChileDevice(PS4) My Question or Issuei can't log into my account with my ps4, i tried with other devices but it would show my account, any help with this issue would be greatly apprecieted, i'll wait as long as i can log into my ps4...

Spotify_20200122161745.jpg 20200122161758.jpg
  • Visitor
  •   Plan Premium Country Chile Device (PS4)   My Question or Issue i can't log into my account with my ps4, i tried with other devices but it would show my account, any help with thi...
  • Ng024
  • Casual Listener
  • 516 Views
  • 1 replies
  • 1 likes
  • 516 Views
  • 1 replies
  • 1 likes

Superuser Contribution Explicit Albums

HelloI was on Spotify Web Player listening to music when I realised that all of the clean covers of explicit albums were taken away as well as any other albums. Is there a reason for this? Thanks

  • Casual Listener
  • Hello I was on Spotify Web Player listening to music when I realised that all of the clean covers of explicit albums were taken away as well as any other albums. Is there a reason for this? Thanks
  • Timohi
  • Casual Listener
  • 975 Views
  • 2 replies
  • 0 likes
  • music
  • 975 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist Search & Pages / Profiles on Smart TVs PlayStation PS4 and Xbox One

Hello fans, we're 'Team Big Screen'. We make the PS4, Xbox One, TV and Chromecast apps, and we've got some big news for you. You spoke and we listened: Artist Search, Pages / Profiles are finally available on The Big Screen. Check out your favourite ...

  • Newbie
  • Hello fans, we're 'Team Big Screen'. We make the PS4, Xbox One, TV and Chromecast apps, and we've got some big news for you.    You spoke and we listened: Artist Search, Pages / Profile...
  • user-removed
  • Not applicable
  • 6066 Views
  • 2 replies
  • 8 likes
  • Philips
    PlayStation
    Samsung
    Sony
  • 6066 Views
  • 2 replies
  • 8 likes

Superuser Contribution Impossibile riprodurre il brano corrente

Spotify su computer,non riproduce nessun brano,ho disinstallato ed installato di nuovo..e non cambia nulla!cosa bisogna fare per risolvere il problema!!?!!

  • Newbie
  • Spotify su computer,non riproduce nessun brano,ho disinstallato ed installato di nuovo..e non cambia nulla!cosa bisogna fare per risolvere il problema!!?!!
  • Petya
  • Community Legend
  • 6593 Views
  • 6 replies
  • 4 likes
  • Web Player
  • 6593 Views
  • 6 replies
  • 4 likes

Superuser Contribution How Can I Fix This?

Hello guys, please I'm in need of help on an issue I'm facing with my websites. My first websites Songs.com.ng automatically embeds spotify links just by pasting the link on a different line of the post, but I recently started a new website called So...

  • Newbie
  • Hello guys, please I'm in need of help on an issue I'm facing with my websites. My first websites Songs.com.ng automatically embeds spotify links just by pasting the link on a different lin...
  • Petya
  • Community Legend
  • 1052 Views
  • 2 replies
  • 0 likes
  • Other
  • 1052 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play random songs (they are not greyed out).

PlanPremiumCountryPolandDeviceXiaomi + LenovoOperating SystemAndroid + Windows 10 My Question or IssueThere are certain songs that should be available since their titles are white but for some reasons when I try to play them I see a "Spotify can't pl...

  • Newbie
  • Plan Premium Country Poland Device Xiaomi + Lenovo Operating System Android + Windows 10   My Question or Issue There are certain songs that should be available since their titles are ...
  • Guido
  • Spotify Legend
  • 1784 Views
  • 3 replies
  • 1 likes
  • Connect
    music
    Other
  • 1784 Views
  • 3 replies
  • 1 likes

No Autoplay on Roku

Plan: PremiumCountry: USA Device: TCL Roku TVOperating System n/a My Question or IssueI have autoplay turned on but when I listen to Spotify through my Roku TV, it won't autoplay. Is this a feature or a bug? If it's the former, are there any plans to...

  • Visitor
  • Plan: Premium Country: USA   Device: TCL Roku TV Operating System n/a   My Question or Issue I have autoplay turned on but when I listen to Spotify through my Roku TV, it won't ...
  • 677 Views
  • 0 replies
  • 0 likes
  • Other
  • 677 Views
  • 0 replies
  • 0 likes

Playstation and spotify problem

PlanPremiumCountryFinlandDevicePlaystation4My Question or IssueI have problem with linking spotify to my psn account. If i try to link spotify it says i have linked my spotify to other account but just today talked with sony customer support and they...

  • Visitor
  • Plan Premium Country Finland Device Playstation4 My Question or Issue I have problem with linking spotify to my psn account. If i try to link spotify it says i have linked my spotify to other ...
  • 592 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 592 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2 Spotify accounts (under family premium) playing to 2 echo devices

PlanPremium FamilyCountryUSDeviceOnePlus Phones, PC'sOperating SystemWindows 10, Android 9 My Question or IssueMy household has 2 spotify accounts in a family premium plan. We want to occasionally use them to play independently to 2 amazon echo devic...

  • Music Fan
  • Plan Premium Family Country US Device OnePlus Phones, PC's Operating System Windows 10, Android 9   My Question or Issue My household has 2 spotify accounts in a family premium p...
  • Petya
  • Community Legend
  • 1382 Views
  • 2 replies
  • 1 likes
  • Connect
  • 1382 Views
  • 2 replies
  • 1 likes

Is it me or is spotify on sonos - rubbish!

I have been a sons user for many years now and have historically used Napster streaming service since I set it up which I have always found easy to use and packed with features (sucn as recommendations and Napster playlists etc) However I noticed ove...

  • Regular
  • I have been a sons user for many years now and have historically used Napster streaming service since I set it up which I have always found easy to use and packed with features (sucn as recommen...
  • jimbalfour
  • Casual Listener
  • 2426 Views
  • 7 replies
  • 0 likes
  • 2426 Views
  • 7 replies
  • 0 likes

I Can Get Off on You plays for 3 seconds only

spotify:track:1tmCPGkgKKurSN1onKcaJt This song plays for 3 seconds and then stops. On all of my devices. It's very strange. The problem is only with this one song but it is a favorite please help!

  • Newbie
  • spotify:track:1tmCPGkgKKurSN1onKcaJt   This song plays for 3 seconds and then stops. On all of my devices. It's very strange.    The problem is only with this one song but it is a ...
  • 393 Views
  • 0 replies
  • 1 likes
  • Other
  • 393 Views
  • 0 replies
  • 1 likes