Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11076 Views
  • 74 replies
  • 9 likes
  • Other
  • 11076 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20277 Views
  • 9 replies
  • 2 likes
  • Other
  • 20277 Views
  • 9 replies
  • 2 likes

Song by an artist with similar name,but different music genre.

https://open.spotify.com/track/6uvblqu3DPACtWhrqj6Sr4This song is by a trap artist named Dope,but is listed under the trash-metal band Dope.Could use a fix.

  • Newbie
  • https://open.spotify.com/track/6uvblqu3DPACtWhrqj6Sr4 This song is by a trap artist named Dope,but is listed under the trash-metal band Dope. Could use a fix.
  • Jᴀᴄᴋ
  • Roadie
  • 906 Views
  • 1 replies
  • 0 likes
  • Other
  • 906 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Web Player broken (Firefox and Chrome)

PlanPremium CountryUK DeviceChrome Version 77.0.3865.90 (Official Build) (64-bit)Firefox 6 9 .0.2 (64-bit) Operating SystemWindows 8.1 My Question or IssuePlaying any track from any playlist or album in the web player skips that track, plus the next ...

  • Casual Listener
  • Plan Premium   Country UK   Device Chrome Version 77.0.3865.90 (Official Build) (64-bit) Firefox 6 9 .0.2 (64-bit)   Operating System Windows 8.1   My Question or Iss...
  • Cehh
  • Regular
  • 6375 Views
  • 11 replies
  • 14 likes
  • Other
  • 6375 Views
  • 11 replies
  • 14 likes

Superuser Contribution nhamdosreis

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1658 Views
  • 1 replies
  • 0 likes
  • 1658 Views
  • 1 replies
  • 0 likes

Superuser Contribution Time has come

Hello! Just as said in the subject, time has come!For what? For Spotify on car!With new tecnologies such as OnStar, Audi Connect and many others, it would be as easy as awful to implement a solution that provides you all the music you need...when in ...

  • Newbie
  • Hello! Just as said in the subject, time has come! For what? For Spotify on car! With new tecnologies such as OnStar, Audi Connect and many others, it would be as easy as awful to implement a solut...
  • Katerina
  • Spotify Legend
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

PS4 Sound drops out but the time continues

For almost EVERY song on Spotify on my PS4 the sound will suddenly cut out but the time continues to advance. I can pause then play and the sound will return. Looking through past post it seems this has been mentioned YEARS ago. And still no fix? It ...

  • Newbie
  •   For almost EVERY song on Spotify on my PS4 the sound will suddenly cut out but the time continues to advance. I can pause then play and the sound will return. Looking through past post it see...
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
  • 0 replies
  • 0 likes

Playing SPotify on Alexa at Home and at Work

I'm sure this has been a post before but I couldnt find it. I'm a premium account holder on Spotify and I have Amazon Tap (Echo with Speaker) at home. I currently can't play my own tunes on Spotify at work while my wife or kids request songs from "Al...

  • Newbie
  • I'm sure this has been a post before but I couldnt find it.  I'm a premium account holder on Spotify and I have Amazon Tap (Echo with Speaker) at home.  I currently can't play my own tunes ...
  • pnl
  • Newbie
  • 2187 Views
  • 3 replies
  • 4 likes
  • 2187 Views
  • 3 replies
  • 4 likes

Problem with 15 second previews on instagram /facebook stories

PlanPremiumCountryItalyDevice Samsung note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello everyone!My problem is this.When i share a spotify song on instagram / facebook stories there isn't the 15 second song previ...

  • Visitor
  • Plan Premium Country Italy Device  Samsung note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello everyone! My problem is this. When i...
  • 629 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 629 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify as a premium user - my experiences and ideas / troubles / wishes

PlanPremiumCountryAustria DeviceUmidigi F1, HP Z620 Windows Workstation, Lightweight Linux Laptop, i7-8700K-Desktop with WindowsOperating SystemWIN 7, WIN 10, Linux Mint, Android My Issues as I am fighting hard to get evrything working: 1. I 'd reall...

  • Gig Goer
  • Plan Premium Country Austria   Device Umidigi F1, HP Z620 Windows Workstation, Lightweight Linux Laptop, i7-8700K-Desktop with Windows Operating System WIN 7, WIN 10, Linux Mint, Android...
  • Viennatom
  • Gig Goer
  • 1800 Views
  • 3 replies
  • 0 likes
  • Other
  • 1800 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't share on Instagram Stories

PlanPremiumCountryMalaysiaDeviceHonor 7sOperating SystemAndroid My Question or IssueI still cannot share songs from spotify on my Instagram story. There's no button to click and it's only has share through direct message. Please help me solve this pr...

  • Casual Listener
  •   Plan Premium Country Malaysia Device Honor 7s Operating System Android    My Question or Issue I still cannot share songs from spotify on my Instagram story. There's no bu...
  • mastura1
  • Casual Listener
  • 2109 Views
  • 4 replies
  • 0 likes
  • Other
  • 2109 Views
  • 4 replies
  • 0 likes

Superuser Contribution Some public playlists aren't searchable

PlanPremiumCountryUnited StatesDeviceMacbook ProOperating SystemOS X El Capitan My Question or IssueMyself and another Spotify user have discovered that, though all of our playlists are public, a bunch of them aren't searchable/accessible. Is there s...

  • Regular
  • Plan Premium Country United States Device Macbook Pro Operating System OS X El Capitan   My Question or Issue Myself and another Spotify user have discovered that, though all of our pl...
  • orphanpog
  • Regular
  • 4343 Views
  • 3 replies
  • 0 likes
  • Other
  • 4343 Views
  • 3 replies
  • 0 likes

Superuser Contribution My playlist got erased

PlanPremiumCountryPolandDevice(PC, Xiaomi Redmi Note 4)Operating System(Windows 10, Android)My Question or IssueYesterday I added a song to my playlist. Today I came back, opened it and it's all empty. I cannot recover it, because it wasn't deleted. ...

  • Casual Listener
  • Plan Premium Country Poland Device (PC, Xiaomi Redmi Note 4) Operating System (Windows 10, Android) My Question or Issue Yesterday I added a song to my playlist. Today I came back, opened it...
  • Petya
  • Community Legend
  • 1859 Views
  • 3 replies
  • 0 likes
  • Other
  • 1859 Views
  • 3 replies
  • 0 likes

Spotify on Sonos Beam with Google Assistant

I am trying to play music on my Sonos Beam using Google Assistant. I have a Spotify Premium account. When I ask assistant to play anything (song, playlist, artist) on Spotify, it initially says "sure, playing xxx" and then after a pause says, "sorry,...

  • Regular
  • I am trying to play music on my Sonos Beam using Google Assistant. I have a Spotify Premium account. When I ask assistant to play anything (song, playlist, artist) on Spotify, it initially says "sure...
  • 1026 Views
  • 0 replies
  • 0 likes
  • 1026 Views
  • 0 replies
  • 0 likes

Amazon echo volume jump when controlled from iOS

PlanPremiumCountry PolandDeviceiPhone SEOperating SystemiOS 12.1.2 My Question or Issue I frequently play music on my Echo Dot connected to external speakers. I also frequently change the music volume using the volume buttons on my iPhone. However, w...

  • Newbie
  • Plan Premium Country  Poland Device iPhone SE Operating System iOS 12.1.2   My Question or Issue  I frequently play music on my Echo Dot connected to external speakers. I als...
  • Axl1990
  • Casual Listener
  • 1448 Views
  • 1 replies
  • 1 likes
  • Connect
    music
    Other
  • 1448 Views
  • 1 replies
  • 1 likes

Asking for increase limit API

Hi,I have a lot of users on my web app and I reach the limit of Spotify API request (error 429).stdClass Object ( [error] => stdClass Object ( [status] => 429 [message] => API rate limit exceeded ) )Where can I ask for an increase rate limit of the A...

  • Roadie
  • Hi, I have a lot of users on my web app and I reach the limit of Spotify API request (error 429). stdClass Object ( [error] => stdClass Object ( [status] => 429 ...
  • vincenzoric
  • Casual Listener
  • 4393 Views
  • 5 replies
  • 6 likes
  • Other
  • 4393 Views
  • 5 replies
  • 6 likes

[Xbox] View Albums

Please, please, please bring back the albums view in the app. I need to be able to see all of my albums, by album (not song by song), not just the albums I've liked. If you don't bring back the albums view sometime soon, I'm going to have to bail, be...

  • Regular
  • Please, please, please bring back the albums view in the app.  I need to be able to see all of my albums, by album (not song by song), not just the albums I've liked.  If you don't bring ba...
  • G-Ray
  • Regular
  • 2726 Views
  • 4 replies
  • 0 likes
  • Desktop
    Search
  • 2726 Views
  • 4 replies
  • 0 likes

Solved!! Connect funktioniert nicht mehr (Mac)

Hallo,ich habe ein seltsames Problem mit Spotify Connect. Seit einiger Zeit ist es für mich nicht mehr möglich, von der Spotify-App auf meinem Mac mit macOs Mojave auf meinen Yamaha-Receiver zu streamen. Der Receiver taucht zwar in der Liste mit den ...

  • Casual Listener
  • Hallo, ich habe ein seltsames Problem mit Spotify Connect. Seit einiger Zeit ist es für mich nicht mehr möglich, von der Spotify-App auf meinem Mac mit macOs Mojave auf meinen Yamaha-Receiver zu str...
  • TheFuror
  • Casual Listener
  • 4621 Views
  • 2 replies
  • 0 likes
  • Connect
  • 4621 Views
  • 2 replies
  • 0 likes

How to listen to Spotify with 2 paired Echo PlusI have 2 Echo Plus, I can listen to music on Spotify

Hi. I have 2 Echo Plus, I can listen to music on Spotify on each one independently, but when I pair them so that one is a right speaker and the other Left, I give Alexa the order to put music on the whole precedent to start the song, but does not pla...

  • Newbie
  • Hi.   I have 2 Echo Plus, I can listen to music on Spotify on each one independently, but when I pair them so that one is a right speaker and the other Left, I give Alexa the order to put musi...
  • Jacob
  • Community Legend
  • 1608 Views
  • 1 replies
  • 0 likes
  • Other
  • 1608 Views
  • 1 replies
  • 0 likes

Can't use Spotify Connect

Hello !I'm a Spotify Premium user.I am unable to use Spotify Connect, devices can't see each other, wired or wireless.All devices (smartphone, Android TV, PS4, ...) are on the same subnet (192.168.1.0/24).I have a Netgear GS728TP manageable switch, m...

  • Visitor
  • Hello ! I'm a Spotify Premium user. I am unable to use Spotify Connect, devices can't see each other, wired or wireless. All devices (smartphone, Android TV, PS4, ...) are on the same subnet (192....
  • Jacob
  • Community Legend
  • 1266 Views
  • 1 replies
  • 0 likes
  • Connect
  • 1266 Views
  • 1 replies
  • 0 likes

Google Home Mini Not playing songs on Spotify

Hello,I have just recently bought a Google Home mini and was annoyed and frustrated to find out that Spotify won't play on it, I have tried multiple thing like: Re-linking my account and rebooting my device, there is also no spotify update. When I as...

  • Casual Listener
  • Hello, I have just recently bought a Google Home mini and was annoyed and frustrated to find out that Spotify won't play on it, I have tried multiple thing like: Re-linking my account and rebooting ...
  • user-removed
  • Not applicable
  • 7114 Views
  • 3 replies
  • 1 likes
  • Connect
    Other
  • 7114 Views
  • 3 replies
  • 1 likes

Player Playlist Link does not play music (It gets stuck)

Hello,into the site: https://www.playlists.rocks/ there are widgets with custom HTML code to load a spotify web playesr as below:and there are inside the blog post too: https://www.playlists.rocks/playlist/autumn-songs/

https://open.spotify.com/user
...

  • Casual Listener
  • Hello, into the site: https://www.playlists.rocks/ there are widgets with custom HTML code to load a spotify web playesr as below: <iframe src="https://open.spotify.com/embed/playlist/6J2e0xJbi5...
  • 1727 Views
  • 0 replies
  • 1 likes
  • Connect
    music
    Other
  • 1727 Views
  • 0 replies
  • 1 likes