Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12797 Views
  • 83 replies
  • 9 likes
  • Other
  • 12797 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20594 Views
  • 9 replies
  • 2 likes
  • Other
  • 20594 Views
  • 9 replies
  • 2 likes

Superuser Contribution ChromeCast Audio connects only on some songs.

PlanPremiumCountryPolandDeviceChromecast Audio My Question or Issue I have a ChromeCast Audio and it was always fussy in connectiong to Spotify, but recentlly it got stranger. Spotify sees ChromeCast in device list and tries to connect, plays the est...

  • Newbie
  •   Plan Premium Country Poland Device Chromecast Audio   My Question or Issue   I have a ChromeCast Audio and it was always fussy in connectiong to Spotify, but recentlly it g...
  • Guido
  • Spotify Legend
  • 876 Views
  • 2 replies
  • 1 likes
  • 876 Views
  • 2 replies
  • 1 likes

[Mobile][Connect] Spotify unpauses on its own

If. I. Click. Pause, DO. NOT. UNPAUSE. P L E A S ESpotify is horrible on bluetooth. Mad with power. The autoplay is bad enough but FFS - if a human chooses to pause playback, what gives spotify the authority to countermand that?

  • Newbie
  • If. I. Click. Pause, DO. NOT. UNPAUSE.  P L E A S E Spotify is horrible on bluetooth. Mad with power. The autoplay is bad enough but FFS - if a human chooses to pause playback, what gives spot...
  • 651 Views
  • 0 replies
  • 1 likes
  • Connect
    Mobile
  • 651 Views
  • 0 replies
  • 1 likes

PS4 Spotify Playback Issues

PlanPremiumCountryCanadaDeviceSony Playstation 4Operating SystemConsole My Question or IssueMusic usually pauses and resumes every second or will stop completely despite the track still going. Playback issues resemble buffering in the erratic frequen...

  • Newbie
  • Plan Premium Country Canada Device Sony Playstation 4 Operating System Console   My Question or Issue Music usually pauses and resumes every second or will stop completely despite the ...
  • 889 Views
  • 0 replies
  • 1 likes
  • PlayStation
    Sony
  • 889 Views
  • 0 replies
  • 1 likes

Superuser Contribution Suddenly can't see most of my Sonos speakers

Hello, I have been using Spotify Premium with my 5 different Sonos 1 speakers for a good while now. The speakers are located in different rooms each. From the Spotify desktop app I suddenly don't see the speakers anymore, except for the one in the sa...

  • Casual Listener
  • Hello,   I have been using Spotify Premium with my 5 different Sonos 1 speakers for a good while now. The speakers are located in different rooms each.   From the Spotify desktop app I ...
  • Sjattuh
  • Casual Listener
  • 2346 Views
  • 3 replies
  • 0 likes
  • 2346 Views
  • 3 replies
  • 0 likes

Solved!! How to see detailed info about playlist on web player?

PlatformWeb Player My Question or IssueHow to see detailed info about playlist on webplayer?Because on the mobile (iOS) I can swipe right and sometimes I see some custom text from author of the playlist, but I didn't find this functionality in the we...

  • Casual Listener
  • Platform Web Player   My Question or Issue How to see detailed info about playlist on webplayer? Because on the mobile (iOS) I can swipe right and sometimes I see some custom text from auth...
  • OviiiOne
  • Community Legend
  • 2122 Views
  • 4 replies
  • 0 likes
  • Other
  • 2122 Views
  • 4 replies
  • 0 likes

Volume Resetting

I usually have the web player's volume turned down to about 70% for casual listening. Today, I tried turning it up to the max so I could hear it in the next room, but every few seconds it resets to the level I usually keep it at.

  • Casual Listener
  • I usually have the web player's volume turned down to about 70% for casual listening. Today, I tried turning it up to the max so I could hear it in the next room, but every few seconds it resets to t...
  • Debatra
  • Casual Listener
  • 2637 Views
  • 4 replies
  • 0 likes
  • Other
  • 2637 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution BMW ConnectedDrive not working

PlanPremiumCountryBelgiumDeviceNexus 6POperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So I have a BWM 1 series for about a week now and was able to connect spotify without any problems until it stopped working once i got...

  • Visitor
  • Plan Premium Country Belgium Device Nexus 6P Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   So I have a BWM 1 series for about a week now ...
  • Guido
  • Spotify Legend
  • 178570 Views
  • 457 replies
  • 470 likes
  • 178570 Views
  • 457 replies
  • 470 likes

Impossible to post in the playlist exchange Music Chat

My Question or IssueHi, it is literally impossible to start a thread in the playlist exchange forum for me. Whatever I do, I end up getting a message saying I have to correct the highlighted error, its either saying I need to provide a spotify URI fo...

  • Gig Goer
  •     My Question or Issue Hi, it is literally impossible to start a thread in the playlist exchange forum for me. Whatever I do, I end up getting a message saying I have to correct the hi...
  • Emilia_8
  • Community Legend
  • 995 Views
  • 1 replies
  • 0 likes
  • Other
  • 995 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home and Spotify Premium

Hello! Have had Spotify and Google Home connected for about a year. Then yesterday it stopped working so I removed the Spotify sync in the Google Home app and added it again. Which worked. But - instead of having premium (familiy) - the Google Home a...

  • Newbie
  • Hello!   Have had Spotify and Google Home connected for about a year. Then yesterday it stopped working so I removed the Spotify sync in the Google Home app and added it again. Which worked. B...
  • Guido
  • Spotify Legend
  • 2656 Views
  • 1 replies
  • 0 likes
  • Other
  • 2656 Views
  • 1 replies
  • 0 likes

Atualização na ordem aleatória

PlanPremiumCountryBrazil DeviceOneplus 6TOperating SystemWindows 8.1 My Question or Issue Como todos sabem, o serviço oferece a opção de ordem aleatória. Porém, o algoritmo constrói a ordem em seguida, e praticamente repete as músicas mesmo com a ord...

  • Visitor
  • Plan Premium Country Brazil   Device Oneplus 6T Operating System Windows 8.1   My Question or Issue   Como todos sabem, o serviço oferece a opção de ordem aleatória. Porém,...
  • 668 Views
  • 0 replies
  • 0 likes
  • Other
  • 668 Views
  • 0 replies
  • 0 likes

Can't Use Spotify Web Player

PlanFree CountryUnited Kingdom DeviceGoogle Pixelbook Operating SystemChrome OS 76 My Question or IssueWhile using Mobile Data, opening Spotify Web Player on the web browser gives me an error message: "No internet connection detected. Spotify will au...

  • Visitor
  • Plan Free   Country United Kingdom   Device Google Pixelbook   Operating System Chrome OS 76   My Question or Issue While using Mobile Data, opening Spotify Web Playe...
  • 429 Views
  • 0 replies
  • 0 likes
  • Other
  • 429 Views
  • 0 replies
  • 0 likes

I can’t get through the gray screen with a weird error message on PS4

This issue has been happening to me for like the past 5 days and it’s still happening.I use free spotify on ps4 and whenever I try to open spotify it says Error with a lot of numbers and letters in it like this: “ 325b42ng79bvb9”. I tried uninstallin...

  • Visitor
  • This issue has been happening to me for like the past 5 days and it’s still happening. I use free spotify on ps4 and whenever I try to open spotify it says Error with a lot of numbers and letters in...
  • 1194 Views
  • 0 replies
  • 0 likes
  • PlayStation
    Sony
  • 1194 Views
  • 0 replies
  • 0 likes

Solved!! I have a playlist that says that it was made by me when I did not make it. Did I get hacked?

I have a playlist named "CC2" that says it is made by me when I did not make it. It added 16 songs 2 hours ago and added 6 copies of 2 songs 17 hours ago. Is this because I logged in to spotify on Camila Cabello's website? Did I get hacked? What do I...

  • Casual Listener
  • I have a playlist named "CC2" that says it is made by me when I did not make it. It added 16 songs 2 hours ago and added 6 copies of 2 songs 17 hours ago. Is this because I logged in to spotify on Ca...
  • chaosninja
  • Casual Listener
  • 2190 Views
  • 2 replies
  • 0 likes
  • music
  • 2190 Views
  • 2 replies
  • 0 likes

Will not connect to HEOS

Hi, have used spotify with my Heos HS2 for about a week. Spotify is on my Android phone. One day Spotify struggled to connect to Heos, I had to retry several times.Next day it would not connect at all. Finally, it no longer even "sees" Heos!!! I have...

  • Visitor
  • Hi, have used spotify with my Heos HS2 for about a week. Spotify is on my Android phone. One day Spotify struggled to connect to Heos, I had to retry several times. Next day it would not connect at ...
  • 1209 Views
  • 0 replies
  • 0 likes
  • Denon
  • 1209 Views
  • 0 replies
  • 0 likes

Playlist Filter only playing one song from the filtered list

When playing songs from the filter and search section. It only plays onesong from the filtered list and then resumes to play the entire play list.Plus, the filter in the 3dots is a terrible idea

  • Visitor
  • When playing songs from the filter and search section. It only plays one song from the filtered list and then resumes to play the entire play list. Plus, the filter in the 3dots is a terrible idea ...
  • ftanderson08
  • Casual Listener
  • 691 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution My desktop at home is controlling my iPhone in my vehicle...

I use Spotify daily. My wife decides to listen to music at home on our desktop at the same time. Now I'm listening to her music on my device in my car 10 miles away. What is the solution to this besides signing out of all devices? Premium FamilyUSA D...

  • Visitor
  • I use Spotify daily. My wife decides to listen to music at home on our desktop at the same time. Now I'm listening to her music on my device in my car 10 miles away. What is the solution to this besi...
  • Guido
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • Connect
  • 459 Views
  • 1 replies
  • 0 likes

Is there no "saved" song list anymore

So I've just discovered this 10,000 song nonsense and while trimming my song count I've just noticed to my distaste a few things.Why is it I need to like songs individually? Sure if I like an album it's kinda implied I like the songs in it, no? And p...

  • Casual Listener
  • So I've just discovered this 10,000 song nonsense and while trimming my song count I've just noticed to my distaste a few things. Why is it I need to like songs individually? Sure if I like an album...
  • 377 Views
  • 0 replies
  • 0 likes
  • music
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stand alone room device

Hi All I want to bring Spotify to my house but I have some limitation: I do not want to use Alexa or Google systems.I do not want to use my smartphone.I do not want to have tablets around my house. The main idea is to have a small device, used only t...

  • Visitor
  • Hi All   I want to bring Spotify to my house but I have some limitation:   I do not want to use Alexa or Google systems. I do not want to use my smartphone. I do not want to have tabl...
  • Guido
  • Spotify Legend
  • 1362 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 1362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error when trying to submit my podcast to Spotify (Cover Art and Author)

When I tried to "upload" the RSS feed of my podcast to spotify i found this error: What can i do to fix it? Thanks a lot

fd.png
  • Visitor
  • When I tried to "upload" the RSS feed of my podcast to spotify i found this error:     What can i do to fix it?   Thanks a lot
  • austinchronicle
  • Casual Listener
  • 2236 Views
  • 3 replies
  • 0 likes
  • Other
  • 2236 Views
  • 3 replies
  • 0 likes

[PS4] app slows down internet

My internet speed is usually around 50-70mbps, but when opening the PS4 spotify app, the speed drops down to about 0.01-0.2mbps... this not only makes it impossible to listen to music, it also makes it impossible to even browse the internet on any ot...

  • Casual Listener
  • My internet speed is usually around 50-70mbps, but when opening the PS4 spotify app, the speed drops down to about 0.01-0.2mbps... this not only makes it impossible to listen to music, it also makes ...
  • Dave_R
  • Casual Listener
  • 3233 Views
  • 3 replies
  • 0 likes
  • PlayStation
  • 3233 Views
  • 3 replies
  • 0 likes