Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8943 Views
  • 65 replies
  • 8 likes
  • Other
  • 8943 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19677 Views
  • 9 replies
  • 2 likes
  • Other
  • 19677 Views
  • 9 replies
  • 2 likes

Web Player just flat out stopped working

Last night the Spotify web player was working fine (I'm using Chrome for Mac), but starting today it just stopped working without me making any major changes. I can open the website (open.spotify.com) but hitting play on any song does nothing. I do h...

  • Newbie
  • Last night the Spotify web player was working fine (I'm using Chrome for Mac), but starting today it just stopped working without me making any major changes. I can open the website (open.spotify.com...
  • Nico
  • Community Legend
  • 1403 Views
  • 1 replies
  • 0 likes
  • Mac
    Web Player
  • 1403 Views
  • 1 replies
  • 0 likes

Can't play playlist to PS4 Device

So both my desktop and cell phone can see the PS4 and its constantly just says "can't do this right now." Here is what I have tried and done with no success. Downloaded playlist to phone, I can play it on my phone or my desktop but won't let me selec...

  • Newbie
  • So both my desktop and cell phone can see the PS4 and its constantly just says "can't do this right now." Here is what I have tried and done with no success. Downloaded playlist to phone, I can play ...
  • Nico
  • Community Legend
  • 2108 Views
  • 1 replies
  • 0 likes
  • 2108 Views
  • 1 replies
  • 0 likes

Spotify Collaborative Playlist

I added my friend to my collaborative playlist and they can't see any of the songs I've added (except for one). I can't figure out what the problem is. Help appreciated

  • Newbie
  • I added my friend to my collaborative playlist and they can't see any of the songs I've added (except for one). I can't figure out what the problem is. Help appreciated
  • Nico
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 388 Views
  • 1 replies
  • 0 likes

Search is broken on desktop and web player

every time I search for something, even something simple like The Eurythmics or James Brown, I get "An error occurred, please try again later" I can search just songs or just albums fine, but I cannot click show all results without getting the error....

  • Music Fan
  • every time I search for something, even something simple like The Eurythmics or James Brown, I get "An error occurred, please try again later" I can search just songs or just albums fine, but I canno...
  • Nico
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bose verbindt alleen met Spotify Connect . Niet met radio

Sinds enkele dagen heb ik Spotify Premium. Als ik de Bose Soundtouch in de keuken aanzet, krijg ik direct muziek van Spotify van mijn GSM. Ik kan geen radiozender ontvangen. Hoe kan ik dat veranderen !! ML

  • Newbie
  • Sinds enkele dagen heb ik Spotify Premium.  Als ik de Bose Soundtouch in de keuken aanzet, krijg ik direct muziek van Spotify van mijn GSM. Ik kan geen  radiozender ontvangen.  Hoe kan...
  • Jemi
  • Spotify Legend
  • 1337 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Radio
  • 1337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Platform Podcasting - Hispanic marketers

Hi guys! At Mas Academy, we are working on a new podcasting platform, focused on Spanish speaking marketers. We are a little lost regarding the process of integrating with Spotify and publishing our users' programs from the API. Any advice? Big!

  • Newbie
  • Hi guys!   At Mas Academy, we are working on a new podcasting platform, focused on Spanish speaking marketers.   We are a little lost regarding the process of integrating with Spotify a...
  • Jemi
  • Spotify Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • Desktop
    Partnership
  • 505 Views
  • 1 replies
  • 0 likes

Ads freezing yet playlist continues in background

As previously posted the destop version of Spotify is freezing up on certain Ads (Aquafina sparkling ad speicifcally but also KFC, etc). Once you reload the page and press play, playback continues but it's in the middle of the next song which means i...

  • Regular
  • As previously posted the destop version of Spotify is freezing up on certain Ads (Aquafina sparkling ad speicifcally but also KFC, etc).  Once you reload the page and press play, playback contin...
  • Nico
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 647 Views
  • 1 replies
  • 0 likes

Spotify on PS4

Hello. Why I can't run my Spotify Family Premiun account on my PlayStation 4 Pro? I situated in Cyprus.

  • Newbie
  • Hello. Why I can't run my Spotify Family Premiun account on my PlayStation 4 Pro? I situated in Cyprus.
  • Nico
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Is there a multi-user shared playlist feature?

Hey there,Me and my girlfriend are both premium users. We were thinking about how it would be nice to have a comon playlist for us both to add in our fav songs so we can listen to each others'. Thing is we would need to both be able to add songs to t...

  • Regular
  • Hey there, Me and my girlfriend are both premium users. We were thinking about how it would be nice to have a comon playlist for us both to add in our fav songs so we can listen to each others'. Thi...
  • Nico
  • Community Legend
  • 2188 Views
  • 3 replies
  • 0 likes
  • Other
  • 2188 Views
  • 3 replies
  • 0 likes

spotify web player will not work/connect to other devices

hi. i am having a problem with the spotify web player currently where it will not play at all and my phone won't let me connect my spotify to it (many solves to this say to connect your phone to play on spotify web browser). can i please get help? i'...

  • Regular
  • hi. i am having a problem with the spotify web player currently where it will not play at all and my phone won't let me connect my spotify to it (many solves to this say to connect your phone to play...
  • Nico
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 434 Views
  • 1 replies
  • 0 likes

Can’t play playlist videos

Ok so when spotify goes on playlist videos my music stops (which is really annoying) and when i go in the app it says “we are not able to play this video in your current location” Account region is US and the ip address is from US too i wonder if vid...

  • Newbie
  • Ok so when spotify goes on playlist videos my music stops (which is really annoying) and when i go in the app it says “we are not able to play this video in your current location”  Account regi...
  • 732 Views
  • 0 replies
  • 1 likes
  • music
  • 732 Views
  • 0 replies
  • 1 likes

Spotify won't play any song

PlanPremiumCountry EstoniaDevicePCOperating SystemWindows 7 My spotify is completley broken to point where i can play any song, see any playlist or do nothing. Im getting slowly mad already, it worked fine few days ago and on my phone it works fine, ...

  • Casual Listener
  • Plan Premium Country  Estonia Device PC Operating System Windows 7   My spotify is completley broken to point where i can play any song, see any playlist or do nothing. Im getting ...
  • AngryDevilDog
  • Casual Listener
  • 655 Views
  • 4 replies
  • 0 likes
  • Other
  • 655 Views
  • 4 replies
  • 0 likes

Can't delete queue

PlanPremiumCountry UKDeviceWIndows 10 pc and Apple Ipad 2 with latest IOS updatedOperating SystemWin 10 and IOS My Question or Issue CAn't delete queue full stop. It insists on playing everything and then it still leaves the tracks in a queue which I...

  • Visitor
  • Plan Premium Country  UK Device WIndows 10 pc and Apple Ipad 2 with latest IOS updated Operating System Win 10 and IOS   My Question or Issue  CAn't delete queue full stop. I...
  • 454 Views
  • 0 replies
  • 1 likes
  • Other
  • 454 Views
  • 0 replies
  • 1 likes

No music playing

PlanFreeCountryDenmark DevicepcOperating SystemWindows 10 My Question or IssueLately, I haven't been capable of playing any music. As you can see in the pictures I can't play anything. I can play everything on my Oneplus 5T. But not on pc.

  • Casual Listener
  • Plan Free Country Denmark  Device pc Operating System Windows 10   My Question or Issue Lately, I haven't been capable of playing any music. As you can see in the pictures I can't...
  • Antonbp5
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • Other
  • 417 Views
  • 2 replies
  • 0 likes

Spotify is not playing songs

PlanFreeCountryMéxico DevicePC and MacOperating SystemWindows 10 and MacOS High Sierra My Question or IssueSpotify is not playing any song available in the artist current playlist, or any playlist, and it's not displaying songs in the playlists. I un...

  • Newbie
  • Plan Free Country México   Device PC and Mac Operating System Windows 10 and MacOS High Sierra   My Question or Issue Spotify is not playing any song available in the artist curr...
  • Nico
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • Other
  • 491 Views
  • 1 replies
  • 0 likes

[Webplayer] Ads play sound while music is playing

I'm using the webplayer and ads are playing sound while music is playing. This is unacceptable.

  • Casual Listener
  • I'm using the webplayer and ads are playing sound while music is playing.  This is unacceptable.
  • Nico
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 349 Views
  • 1 replies
  • 0 likes

Delete songs off phone

So I hit "remove download" on one of my playlists as I was running out of room on my phone, but all the songs are still on my phone. I'm wondering how I can actually delete them off my phone without removing Spotify off my phone.

  • Visitor
  • So I hit "remove download" on one of my playlists as I was running out of room on my phone, but all the songs are still on my phone. I'm wondering how I can actually delete them off my phone without ...
  • Nico
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • music
  • 278 Views
  • 1 replies
  • 0 likes

Cant link my account to my PlayStation

Recently I tried to link my Spotify account to my PlayStation but for some reason it says I have already linked it with another account and when I try to log out from everything through the Spotify web page it still doesn't work and I really like lis...

  • Newbie
  • Recently I tried to link my Spotify account to my PlayStation but for some reason it says I have already linked it with another account and when I try to log out from everything through the Spotify w...
  • Nico
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Workaround/3rd party app so I can get Playlist Notifications

PlanPremiumCountryU.S.DeviceSamsung Galaxy S8Operating SystemAndroid, but this is a general question that applies to Spotify overall My Question or IssueSo I have searched the Spotify community to find out if there is a way to get notified whenever s...

  • Casual Listener
  • Plan Premium Country U.S. Device Samsung Galaxy S8 Operating System Android, but this is a general question that applies to Spotify overall   My Question or Issue So I have searched th...
  • 378 Views
  • 0 replies
  • 0 likes
  • Other
  • 378 Views
  • 0 replies
  • 0 likes

Web player only plays one song

Please help! I'm using web player in Internet Explorer v11 and Spotify seemed to update its player at the end of last week - now it only plays one song and stops I have cleared my cache and restarted IE numerous times, but the problem is recurring. C...

  • Visitor
  • Please help! I'm using web player in Internet Explorer v11 and Spotify seemed to update its player at the end of last week - now it only plays one song and stops 😞   I have cleared my ca...
  • Nico
  • Community Legend
  • 691 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 691 Views
  • 1 replies
  • 1 likes