Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11935 Views
  • 80 replies
  • 9 likes
  • Other
  • 11935 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20463 Views
  • 9 replies
  • 2 likes
  • Other
  • 20463 Views
  • 9 replies
  • 2 likes

Waze banner

PlanPremiumCountry US Operating SystemAndroid My Question or Issue Do I need to cancel my premium account or are you going to do something to get rid of this obnoxious Waze ad? If you aren't going to do anything about it I'm going to strongly recomme...

  • Newbie
  • Plan Premium Country  US   Operating System Android   My Question or Issue  Do I need to cancel my premium account or are you going to do something to get rid of this obn...
  • Nico
  • Community Legend
  • 322 Views
  • 1 replies
  • 1 likes
  • Other
  • 322 Views
  • 1 replies
  • 1 likes

Xbox One: Muffled and Distorted Sound

With Xbox One the music is muffled and distorted. Also, there is no bass. The reason for this problem is, in my theory, that the Hardware Acceleration setting is being used. Why do I think so? With my Mac Pro 8-Core, if I use Hardware Acceleration, t...

  • Gig Goer
  • With Xbox One the music is muffled and distorted. Also, there is no bass. The reason for this problem is, in my theory, that the Hardware Acceleration setting is being used. Why do I think so? With m...
  • 1822 Views
  • 0 replies
  • 0 likes
  • Other
  • 1822 Views
  • 0 replies
  • 0 likes

Music Stops at 2:16

The music Blood on My Name from The Brothers Bright stops at 2:16, immediatly changing to the next one, the music is 4:20 min. long.

  • Newbie
  • The music Blood on My Name from The Brothers Bright stops at 2:16, immediatly changing to the next one, the music is 4:20 min. long.
  • Nico
  • Community Legend
  • 1544 Views
  • 1 replies
  • 0 likes
  • music
  • 1544 Views
  • 1 replies
  • 0 likes

spotify web player extension not working

spotify web player extension asks me for "Enable player in your browser" after update chrome. I try a different solution from different sites over the google but still not working. Did anyone solve this issue already?

  • Newbie
  • spotify web player extension asks me for "Enable player in your browser" after update chrome. I try a different solution from different sites over the google but still not working. Did anyone solve t...
  • Nico
  • Community Legend
  • 705 Views
  • 1 replies
  • 1 likes
  • 705 Views
  • 1 replies
  • 1 likes

The app plays different songs. The web player does it right

Both windows and android apps play different songs ( some cover from the original song or just some melody ) but the web browser plays the right song.

  • Newbie
  • Both windows and android apps play different songs ( some cover from the original song or just some melody ) but the web browser plays the right song. 
  • Nico
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Samsung Smart TV app freezes with green logo

I've recently brought a new Samsung Smart TV model MU6100 43" but the Spotify app freezes at the start with the green logo and grey background. I've already reset the tv to the presets and reinstall the app, but it keeps freezing. I can even connect ...

  • Newbie
  • I've recently brought a new Samsung Smart TV model MU6100 43" but the Spotify app freezes at the start with the green logo and grey background. I've already reset the tv to the presets and reins...
  • Nico
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Spotify won't play my saved songs

Hi,It's been a while since I've been able to play my saved songs, either on my laptop when on Google Chrome, or on my phone through the app. I only have 320 songs saved, so I don't know wh there's an issue. Playlists and albums work fine, it's just m...

  • Newbie
  • Hi, It's been a while since I've been able to play my saved songs, either on my laptop when on Google Chrome, or on my phone through the app. I only have 320 songs saved, so I don't know wh there's ...
  • Nico
  • Community Legend
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Wordpress Embeded Playlist to Wordpress Errors

I have been trying to embed a playlist to my wordpress through the html but it is not generating. After I code it into the HTML and go back to the visual component it looks as I wish it to but when I update the page and then load it on chrome it does...

  • Newbie
  • I have been trying to embed a playlist to my wordpress through the html but it is not generating. After I code it into the HTML and go back to the visual component it looks as I wish it to but when I...
  • Nico
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 504 Views
  • 1 replies
  • 0 likes

Incorrect display of the currently playing song

I have filtered my songs for "Ed Sheeran" and played one of the songs on a Samsung smart TV(not Android but maybe the issue is reproducible on other platforms as well) after the first song, the next is played from the filtered list but it displays th...

  • Casual Listener
  • I have filtered my songs for "Ed Sheeran" and played one of the songs on a Samsung smart TV(not Android but maybe the issue is reproducible on other platforms as well) after the first song, the next ...
  • Nico
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Other
  • 457 Views
  • 1 replies
  • 0 likes

Playstation won't relink to Spotify Account

I tried to get the whole 10% off with playstation plus. But my accounts were already linked, so I thought I would just unlink them and link them back. But after I unlinked them, they won't relink and Spotify on my playstation isn't working now. When ...

  • Newbie
  • I tried to get the whole 10% off with playstation plus. But my accounts were already linked, so I thought I would just unlink them and link them back. But after I unlinked them, they won't relink and...
  • Nico
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 407 Views
  • 1 replies
  • 0 likes

All Your Ever Do Is Bring Me Down - The Mavericks

Why isn't this song available any longer on Spotify? Puzzling since the other tracks on the album(s) it's on still are.

  • Newbie
  • Why isn't this song available any longer on Spotify? Puzzling since the other tracks on the album(s) it's on still are.
  • Nico
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Can't log in Web Player

As the title says, no redirect happens when the OAuth prompt closes, reason probably is: Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' open.scdn.co www.google-an...

  • Newbie
  • As the title says, no redirect happens when the OAuth prompt closes, reason probably is:   Refused to execute inline script because it violates the following Content Security Policy directive:...
  • Nico
  • Community Legend
  • 978 Views
  • 1 replies
  • 0 likes
  • 978 Views
  • 1 replies
  • 0 likes

[Chrome] Web Player Won't Play

When logged into Chrome (latest version) Web Player on Windows 10 songs and play lists refuse to play. Got annoyed and downloaded desktop native app. Web player and native app appeared to sync. By sync I mean web player showed the song I was playing ...

  • Newbie
  • When logged into Chrome (latest version) Web Player on Windows 10 songs and play lists refuse to play.   Got annoyed and downloaded desktop native app. Web player and native app appeared to sy...
  • Nico
  • Community Legend
  • 1082 Views
  • 1 replies
  • 0 likes
  • BB10
    Connect
    Denon
    Onkyo
    Samsung
  • 1082 Views
  • 1 replies
  • 0 likes

Xbox One App plays ads with premium

I just downloaded the app on Xbox One and I'll get an ad after every few songs/skips. The account I logged in with has premium and I checked on my phone app to make sure this was still the case. Please help!

  • Newbie
  • I just downloaded the app on Xbox One and I'll get an ad after every few songs/skips. The account I logged in with has premium and I checked on my phone app to make sure this was still the case. Plea...
  • Nico
  • Community Legend
  • 1520 Views
  • 1 replies
  • 1 likes
  • Other
  • 1520 Views
  • 1 replies
  • 1 likes

Not supporting Apple Watch

I found this so disappointing that I cannot install Spotify in my Apple Watch....when can spotify support Apple Watch .......

  • Newbie
  • I found this so disappointing that I cannot install Spotify in my Apple Watch.... when can spotify support Apple Watch ....... 
  • Nico
  • Community Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 498 Views
  • 1 replies
  • 0 likes

Not playing my playlist

Hi guys, so I just got that problem: everytime Im playing any album after the first song is finished it begins a song from 21 Savage album „Savage Mode” and I cant get why. IDK if I explained it correctly. If not pls tell me and I will try to be more...

  • Casual Listener
  • Hi guys, so I just got that problem: everytime Im playing any album after the first song is finished it begins a song from 21 Savage album „Savage Mode” and I cant get why.  IDK if I explained ...
  • Nico
  • Community Legend
  • 1292 Views
  • 1 replies
  • 0 likes
  • music
  • 1292 Views
  • 1 replies
  • 0 likes

Only play one music

I use web player over Google Chrome Version 66.0.3359.139, running in a MacBook Air with macOS High Sierra 10.13.4.Since this morning, every time I play any music or playlist, after 15 seconds its stops, and starts playing YOU GOT LOVE.I try play ano...

Screen Shot 2018-05-12 at 1.58.04 PM.png
  • Newbie
  • I use web player over Google Chrome Version 66.0.3359.139, running in a MacBook Air with macOS High Sierra 10.13.4. Since this morning, every time I play any music or playlist, after 15 se...
  • Nico
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Other
  • 341 Views
  • 1 replies
  • 0 likes

Windows 10 Mobile app doesn't play next playlist song

I am using Spotify 5.2.4.0 version on Windows 10 Mobile 10.0.15254.401 build (latest one).When I play playlist (local or global) app is playing the first song only, then it stops. I cannot also press "Next" button (|>) - it does not jump to next song...

  • Casual Listener
  • I am using Spotify 5.2.4.0 version on Windows 10 Mobile 10.0.15254.401 build (latest one). When I play playlist (local or global) app is playing the first song only, then it stops. I cannot also pre...
  • Nico
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

PS 4 - how to share playlist to other devices

Hello, I need an advice. Sadly, I spend a lot of time to made my playlist on ps4, where is only one posibility to click add to your library. When I am in library i see list of songs.There is no option to make playlist from them. When i log into my ac...

  • Casual Listener
  • Hello,   I need an advice.    Sadly, I spend a lot of time to made my playlist on ps4, where is only one posibility to click add to your library. When I am in library i see list of...
  • Nico
  • Community Legend
  • 930 Views
  • 1 replies
  • 0 likes
  • 930 Views
  • 1 replies
  • 0 likes