Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11270 Views
  • 74 replies
  • 9 likes
  • Other
  • 11270 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20309 Views
  • 9 replies
  • 2 likes
  • Other
  • 20309 Views
  • 9 replies
  • 2 likes

Superuser Contribution Web player not working when logged in

For the past two weeks the spotify web player at my work has not been allowing me to play music after logging in to my premium account in google chrome. Any button I press (album art, song, etc.) or double click will not play anything. However, I am ...

  • Newbie
  • For the past two weeks the spotify web player at my work has not been allowing me to play music after logging in to my premium account in google chrome. Any bu...
  • Guido
  • Spotify Legend
  • 1254 Views
  • 1 replies
  • 0 likes
  • 1254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shared Playlists Links Broken / "Whoops!" Error

My shared playlists (collaborative or not) are all producing errors when opened by pasting into a browser URL box, or by clicking the link in an email or Google Doc. My readers are trying to open my playlist links and they're all producing the web er...

  • Gig Goer
  • My shared playlists (collaborative or not) are all producing errors when opened by pasting into a browser URL box, or by clicking the link in an email or Google Doc. My readers are trying to ope...
  • Guido
  • Spotify Legend
  • 1604 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist will not load in Artist Profile

Playlist will not load in Artist Profile. I press the +, copy the link and the page darkens and freezes.

  • Casual Listener
  • Playlist will not load in Artist Profile.  I press the +, copy the link and the page darkens and freezes. 
  • AngelSongRecord
  • Casual Listener
  • 965 Views
  • 4 replies
  • 0 likes
  • Other
  • 965 Views
  • 4 replies
  • 0 likes

Superuser Contribution Reverse podcast play order on web client

I use the spoitfy web player (open.spoitfy.com), accessed via chrome browser.I'm hoping to listen to podcasts in order from oldest to newest episode. The default order seems to be newest to oldest and I can't find any way to change it. There are answ...

  • Casual Listener
  • I use the spoitfy web player (open.spoitfy.com), accessed via chrome browser. I'm hoping to listen to podcasts in order from oldest to newest episode. The default order seems to be newest to oldest ...
  • -hid9lzug_3bf
  • Newbie
  • 7743 Views
  • 3 replies
  • 16 likes
  • Other
  • 7743 Views
  • 3 replies
  • 16 likes

Availability in jordan

Hello community, this is an ongoing issue that if it doesn’t get solved i would be very sad that i cant use it and have to use other music apps. As we all have heard spotify has been released slowly in the middle east, but in this country jordan this...

  • Casual Listener
  • Hello community,    this is an ongoing issue that if it doesn’t get solved i would be very sad that i cant use it and have to use other music apps.    As we all have heard sp...
  • Jose_M
  • Spotify Star
  • 3679 Views
  • 4 replies
  • 0 likes
  • Other
  • 3679 Views
  • 4 replies
  • 0 likes

Superuser Contribution Discover weekly not appearing

PlanFreeCountry ColombiaDeviceDesktop and android (Moto g5s)Operating SystemAndroid, windows 10 My Question or IssueWhen I try to request my discover weekly playlist, the error in the image happens (translates into ''we're sorry. something went wrong...

  • Visitor
  • Plan Free Country  Colombia Device Desktop and android (Moto g5s) Operating System Android, windows 10   My Question or Issue When I try to request my discover weekly playlist, th...
  • Jemi
  • Spotify Legend
  • 808 Views
  • 3 replies
  • 0 likes
  • music
  • 808 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is there a good description of how Spotify works with Sonos?

Hi, Is there a good description for how Spotify works with Sonos? I can't find any, and I don't understand how it is supposed to work. When I first signed up for Sonos Premium (many years ago) it was clearly stated that a Spotify Premium account coul...

  • Casual Listener
  • Hi,   Is there a good description for how Spotify works with Sonos? I can't find any, and I don't understand how it is supposed to work.   When I first signed up for Sonos Premium (many...
  • Jemi
  • Spotify Legend
  • 1685 Views
  • 3 replies
  • 0 likes
  • 1685 Views
  • 3 replies
  • 0 likes

Solved!! I am getting tiered of posting things like that

PlanFree + PremiumCountry UKDeviceDesktopOperating SystemWindows 10 My Question or Issue At the end of a random plays stops the web player and it is nothing functional.Tried EVERYTHING that you will gonna say or thinking to tell me but didn't work.Go...

  • Roadie
  • Plan Free + Premium Country  UK Device Desktop Operating System Windows 10   My Question or Issue  At the end of a random plays stops the web player and it is nothing functio...
  • rempes
  • Roadie
  • 1899 Views
  • 3 replies
  • 1 likes
  • Other
  • 1899 Views
  • 3 replies
  • 1 likes

Superuser Contribution Fix You by Cold Play corrupt

PlanPremiumCountryNew Zealand DeviceCustom PCOperating SystemWindows 10 Pro 1803 This song is corrupt, the right audio channel is junk, but I cannot reproduce on my Android, I have deleted my cache, and it's still broken, perhaps something to do with...

  • Casual Listener
  • Plan Premium Country New Zealand   Device Custom PC Operating System Windows 10 Pro 1803   This song is corrupt, the right audio channel is junk, but I cannot reproduce on my Andr...
  • Guido
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Other
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenacious D being forcibly played after EVERY and EVERY kind of songa i played!! Cant block it ??

PlanPremium Country IndonesiaDeviceXiaomiOperating SystemAndroid My Question or Issue I dont like Tenacious D, never liked it or favourited it, but it is being forced on me and my playlist, playing even after i disabled all automatic playing!!its not...

  • Newbie
  • Plan Premium  Country  Indonesia Device Xiaomi Operating System Android   My Question or Issue  I dont like Tenacious D, never liked it or favourited it, but it is being...
  • Guido
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • Other
  • 337 Views
  • 1 replies
  • 0 likes

Accidental Collab Playlist wont show up in my playlists

I accidentally made my playlist collaborative and now it won't show up in my playlsits, I tried to undo it but it just says "0 collaborative playlist". Please help.

  • Casual Listener
  • I accidentally made my playlist collaborative and now it won't show up in my playlsits, I tried to undo it but it just says "0 collaborative playlist". Please help.
  • RaphaelPM
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • Other
  • 294 Views
  • 1 replies
  • 0 likes

How to add my Spotify Follow Button in Spotify Community posts

Hi!I can not find a way to embed my Spotify artist follow button into a post message in Spotify community. if I put an iframe, an HTML error is shown when I try to post, so I try to follow the steps shown here: https://community.spotify.com/t5/Spotif...

  • Gig Goer
  • Hi! I can not find a way to embed my Spotify artist follow button into a post message in Spotify community.    if I put an iframe, an HTML error is shown when I try to post, so...
  • davidgbonacho
  • Gig Goer
  • 528 Views
  • 1 replies
  • 1 likes
  • Other
  • 528 Views
  • 1 replies
  • 1 likes

Some playlists not found with Alex skill

Having an odd issue with Spotify and the Alex skill. It appears that some playlists can't be found when asking Alexa to play them. It looks like newer playlists and this is for official Spotify playlists and my own. Example:Christmas Hits - not found...

  • Newbie
  • Having an odd issue with Spotify and the Alex skill.  It appears that some playlists can't be found when asking Alexa to play them.  It looks like newer playlists and this is for official S...
  • 335 Views
  • 0 replies
  • 1 likes
  • Other
  • 335 Views
  • 0 replies
  • 1 likes

Spotify Xbox One app 5.1 upmix

PlanFree/PremiumCountry DeviceXBOX ONEOperating SystemXBOX My Question or IssueI would like to listen music completely original stereo sound and I hate that 5.1 upmixing can't be turned off. There is many topics for that issue but nothing happens to ...

  • Casual Listener
  •   Plan Free/Premium Country   Device XBOX ONE Operating System XBOX   My Question or IssueI would like to listen music completely original stereo sound and I hate that 5.1 up...
  • 826 Views
  • 0 replies
  • 3 likes
  • Other
  • 826 Views
  • 0 replies
  • 3 likes

Superuser Contribution Artists

Whenever I add an artist to my library, they don't show up unless I restart Spotify. It's highly frustrating. Is there a fix for this?

  • Visitor
  • Whenever I add an artist to my library, they don't show up unless I restart Spotify. It's highly frustrating. Is there a fix for this?
  • Katerina
  • Spotify Legend
  • 540 Views
  • 3 replies
  • 0 likes
  • music
  • 540 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist and track links won't embed in Tumblr anymore

I used to be able to go to click the ... on any playlist or song and click "copy song/playlist link" and paste it directly into Tumblr's audio bar and it would appear as a post. Now I get an error message for anything I try to embed (see image). I'm ...

  • Regular
  •   I used to be able to go to click the ... on any playlist or song and click "copy song/playlist link" and paste it directly into Tumblr's audio bar and it would appear as a post. Now I get an ...
  • unseenlarks
  • Roadie
  • 7311 Views
  • 4 replies
  • 3 likes
  • Other
  • 7311 Views
  • 4 replies
  • 3 likes

Problem with mobile player

Hi All, I have a Samsung s8 with premium and I am having issues with the whole app. 1. While connected to the internet or offline, the app is insanely slow and unresponsive. 2. Songs will sometimes stop halfway through playing and then skip to the ne...

  • Casual Listener
  • Hi All,   I have a Samsung s8 with premium and I am having issues with the whole app.  1. While connected to the internet or offline, the app is insanely slow and unresponsive.&nbsp...
  • cansr5r
  • Casual Listener
  • 644 Views
  • 2 replies
  • 0 likes
  • music
    Samsung
  • 644 Views
  • 2 replies
  • 0 likes

Daily Mix scrambled at each "love" or "dislike"

Hi all, Since a few days ago, any "Daily Mix" (I have 6 of them now) changes entirely (even the list of songs previously played, which is entirely odd and plainly wrong) at each "love" and "dislike". What is worse is that the underlying queue seems u...

  • Gig Goer
  • Hi all,   Since a few days ago, any "Daily Mix" (I have 6 of them now) changes entirely (even the list of songs previously played, which is entirely odd and plainly wrong) at each "love" and "...
  • 425 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 425 Views
  • 0 replies
  • 0 likes

Ŕeduce music quality/data rate on Amazon echo

PlanPremium CountryUK DeviceAmazon echo show gen 1 Operating SystemAmazon My Question or IssueI have an echo show at a remote location connected to the internet via a 4g router. This is a metered connection so I pay per Gb. I'd like to be able to set...

  • Casual Listener
  •   Plan Premium   Country UK   Device Amazon echo show gen 1   Operating System Amazon   My Question or Issue I have an echo show at a remote location connected ...
  • MikeInSuffolk
  • Casual Listener
  • 630 Views
  • 1 replies
  • 0 likes
  • Other
  • 630 Views
  • 1 replies
  • 0 likes

What is the source(s) of artist genres?

Plan PremiumCountry USADevice DAW WorkstationOperating System Windows 10 My Question or Issue Where do the artist genre tags come from ? Are they aggregated from multiple track submissions or does Spotify AI assign genres? Your answer will help me wi...

  • Newbie
  • Plan   Premium Country  USA Device  DAW Workstation Operating System Windows 10   My Question or Issue  Where do the artist genre tags come from ?  Are t...
  • 301 Views
  • 0 replies
  • 0 likes
  • Other
  • 301 Views
  • 0 replies
  • 0 likes