Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • remystified
  • Visitor
  • 13472 Views
  • 86 replies
  • 10 likes
  • Other
  • 13472 Views
  • 86 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20727 Views
  • 9 replies
  • 2 likes
  • Other
  • 20727 Views
  • 9 replies
  • 2 likes

Xbox app crashes if the console name contains non-English letters

PlanPremiumCountryPoland DeviceXbox Series XOperating SystemXbox My Question or IssueThe Spotify app crashes after logging in if the console's name contains non-English letters, e.g. "ó".You can use it in the background, but opening the app full scre...

  • Newbie
  • Plan Premium Country Poland   Device Xbox Series X Operating System Xbox   My Question or Issue The Spotify app crashes after logging in if the console's name contains non-Englis...
  • 60 Views
  • 0 replies
  • 0 likes
  • Other
  • 60 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music Pausing Randomly

I have premium and all my songs downloaded, but my songs will just randomly pause every few seconds. I'm able to unpause them immediately but it's very annoying.

  • Visitor
  • I have premium and all my songs downloaded, but my songs will just randomly pause every few seconds. I'm able to unpause them immediately but it's very annoying.
  • cglang
  • Newbie
  • 74792 Views
  • 59 replies
  • 8 likes
  • 74792 Views
  • 59 replies
  • 8 likes

Superuser Contribution I want to write a review for a podcast? How do I do this?

I would like to write a review for the podcast: Keys to the Shop. I tried using Spotify chat support and they recommended I try here in the Community. Does anyone have any ideas that can help?? Thank you, Sole

  • Visitor
  • I would like to write a review for the podcast: Keys to the Shop. I tried using Spotify chat support and they recommended I try here in the Community. Does anyone have any ideas that can help?? ...
  • disappointedcustome7
  • Visitor
  • 6618 Views
  • 4 replies
  • 0 likes
  • 6618 Views
  • 4 replies
  • 0 likes

Superuser Contribution blank page when trying to link spotify to alexa

im trying to link spotify to amazon alexa, when i press on "link a new service" and choose "spotify" i get a blank page and nothing happens. I have tried updating both amazon and spotify but it did not work

  • Visitor
  • im trying to link spotify to amazon alexa, when i press on "link a new service" and choose "spotify" i get a blank page and nothing happens. I have tried updating both amazon and spotify but it did n...
  • illustir
  • Casual Listener
  • 46450 Views
  • 26 replies
  • 11 likes
  • 46450 Views
  • 26 replies
  • 11 likes

Superuser Contribution Re: Alexa playing only radio no matter what command i give her

basically when i say alexa play three days grace world so cold it says playing now world so cold radio instead of the song anyone can help me i have alexa echo dot 5 anyone help me

  • Visitor
  • basically when i say alexa play three days grace world so cold it says playing now world so cold radio instead of the song anyone can help me i have alexa echo dot 5 anyone help me
  • Yordan
  • Moderator
  • 696 Views
  • 4 replies
  • 0 likes
  • 696 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify stops randomly on my Sonos

Been through the related threads on Sonos support and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now tested with another Music Service. Spotify is having...

  • Regular
  • Been through the related threads on Sonos support and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now t...
  • 1113171547
  • Regular
  • 8920 Views
  • 34 replies
  • 7 likes
  • 8920 Views
  • 34 replies
  • 7 likes

Songs disappearing (not greying out) from playlists

reddit.com/r/spotify/comments/18xs83y/spotify_is_still_removing_songs_from_my_playlists/ Many people here complain about this. Never happened to me before. Did anyone else experience this? Also why was my last post got deleted without notice?

  • Music Fan
  • reddit.com/r/spotify/comments/18xs83y/spotify_is_still_removing_songs_from_my_playlists/   Many people here complain about this. Never happened to me before. Did anyone else experience this? ...
  • blabala22
  • Music Fan
  • 97 Views
  • 2 replies
  • 1 likes
  • Other
  • 97 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify playing on Amazon Echo Dot at home while in vehicle

PlanPremium CountryUSA Device(iPhone 11 Pro) Operating System(iOS 15.6.1) My Question or Issue Phone is connected to my vehicle via Bluetooth. Intermittently, when I open Spotify the music shows that it's playing, but I can't here it. Then, the wife ...

  • Casual Listener
  • Plan Premium   Country USA   Device (iPhone 11 Pro)   Operating System (iOS 15.6.1)   My Question or Issue   Phone is connected to my vehicle via Bluetooth. Int...
  • Annkehn
  • Visitor
  • 8279 Views
  • 11 replies
  • 1 likes
  • 8279 Views
  • 11 replies
  • 1 likes

Superuser Contribution New podcast episodes on PS5 will not play

PlanPremium CountryUS DevicePlaystation 5 My Question or IssueThe latest episodes of several podcasts will not play any more, ever since the latest PS5 update. I'm experiencing this with My Brother, My Brother, and Me, as well as a few other podcasts...

  • Regular
  • Plan Premium   Country US   Device Playstation 5   My Question or Issue The latest episodes of several podcasts will not play any more, ever since the latest PS5 update. I'm ...
  • Schattenjager
  • Casual Listener
  • 10309 Views
  • 79 replies
  • 13 likes
  • PlayStation
  • 10309 Views
  • 79 replies
  • 13 likes

Superuser Contribution canvas not working on web player

PlanFreeCountryEcuadorDeviceLenovo 80XGOperating SystemWindows 11 My Question or Issuewelll i was on spotify and for the last 2 weeks the canvas is showing blank on web player im using brave browser and on phone works fine idk if i moved something or...

  • Regular
  •   Plan Free Country Ecuador Device Lenovo 80XG Operating System Windows 11   My Question or Issue welll i was on spotify and for the last 2 weeks the canvas is showing blank on w...
  • unshesh
  • Newbie
  • 579 Views
  • 14 replies
  • 0 likes
  • 579 Views
  • 14 replies
  • 0 likes

Superuser Contribution I uploaded the wrong video. How do I replace it with the correct version?

PlanPremiumCountryUSADeviceHP laptopOperating SystemWindows 11My Question or IssueI uploaded the wrong video. How do I replace it with the correct version?

  • Visitor
  • Plan Premium Country USA Device HP laptop Operating System Windows 11 My Question or Issue I uploaded the wrong video. How do I replace it with the correct version?
  • Maria
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • Other
    TV
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast video not working

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 16.4.1 My Question or IssueI have never had issues watching videos on Spotify but for some reason they have recently stopped.I can’t watch any videos or podcasts.I’ve checked all the audio qualit...

  • Regular
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 16.4.1   My Question or Issue I have never had issues watching videos on Spotify but for some reason they have recently st...
  • Ariacho
  • Visitor
  • 50779 Views
  • 69 replies
  • 5 likes
  • TV
  • 50779 Views
  • 69 replies
  • 5 likes

Solved!!Superuser Contribution Spotify Keeps pausing when playing music on xbox one x

I am playing a song on Spotify on my Xbox and keep pausing every couple of seconds i have tried re installing the app and disconnecting my discord and re connecting and restarting my Xbox one x though its still not workingPlanPremiumCountryAustraliaD...

  • Newbie
  • I am playing a song on Spotify on my Xbox and keep pausing every couple of seconds i have tried re installing the app and disconnecting my discord and re connecting and restarting my Xbox one x thoug...
  • Darnakulus
  • Newbie
  • 2989 Views
  • 4 replies
  • 1 likes
  • music
  • 2989 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Request song lyrics

The lyrics addition is lovely but I’ve found many songs without lyrics or that say “couldn’t load lyrics” which is probably just on my end. But I listen to a lot of rock new and old and there’s some songs I like without lyrics, and some artist with v...

  • Newbie
  • The lyrics addition is lovely but I’ve found many songs without lyrics or that say “couldn’t load lyrics” which is probably just on my end. But I listen to a lot of rock new and old and there’s some ...
  • dhruv21995
  • Visitor
  • 24442 Views
  • 18 replies
  • 1 likes
  • 24442 Views
  • 18 replies
  • 1 likes

Superuser Contribution I can't restart my playlist on Spotify

I love my playlist to listen to in the car, but I can't restart my playlist and I don't know what to do! I don't have premium, so after it plays all my songs on the playlist, it plays random music! And it won't restart my playlist and I don't know wh...

  • Visitor
  • I love my playlist to listen to in the car, but I can't restart my playlist and I don't know what to do! I don't have premium, so after it plays all my songs on the playlist, it plays random music! A...
  • Maria
  • Moderator
  • 32485 Views
  • 10 replies
  • 0 likes
  • 32485 Views
  • 10 replies
  • 0 likes

Superuser Contribution I'm trying to claim my artist account, but keep getting an error.

I recently posted a song to Spotify through CD Baby, but if I try to use the web browser OR the mobile app, I get an error that says Application error: a client-side exception has occurred (see the browser console for more information)." I have clear...

  • Visitor
  • I recently posted a song to Spotify through CD Baby, but if I try to use the web browser OR the mobile app, I get an error that says Application error: a client-side exception has occurred (see the b...
  • svmlee13
  • Visitor
  • 2122 Views
  • 20 replies
  • 6 likes
  • 2122 Views
  • 20 replies
  • 6 likes

Superuser Contribution I got a few problems with spotify.

1- When I hover my mouse on a song name on Spotify Web Mini player, mini player starts shaking a lot.2- When I add an album to a folder twice, it doesn't warn me about the duplicate and there is that playlist in that folder twice.3- Spotify Web Mini ...

  • Music Fan
  • 1- When I hover my mouse on a song name on Spotify Web Mini player, mini player starts shaking a lot. 2- When I add an album to a folder twice, it doesn't warn me about the duplicate and there is th...
  • blabala22
  • Music Fan
  • 413 Views
  • 10 replies
  • 0 likes
  • Other
  • 413 Views
  • 10 replies
  • 0 likes

Superuser Contribution Album Not Appearing in Google Maps

Google Maps or Spotify seems to have updated and now albums no longer appear when Google Maps is the main screen. Every single album is like this. Just a gray box with nothing there. I’ve tried uninstalling both apps and disconnecting them but nothin...

433F6F12-B8CE-4E79-9A91-52A7F9214A7D.png
  • Casual Listener
  • Google Maps or Spotify seems to have updated and now albums no longer appear when Google Maps is the main screen. Every single album is like this. Just a gray box with nothing there. I’ve tried unins...
  • Vickydee721
  • Casual Listener
  • 2633 Views
  • 14 replies
  • 6 likes
  • 2633 Views
  • 14 replies
  • 6 likes

Superuser Contribution "Listen on your speaker" always shows

Every time I first start playing music on my desktop each day, a blue text bubble pops up from the device selection area saying something like "Listen on your speaker".How do I turn this "reminder" off? I am listening on my speaker. You know... the o...

  • Newbie
  • Every time I first start playing music on my desktop each day, a blue text bubble pops up from the device selection area saying something like "Listen on your speaker". How do I turn this "reminder"...
  • Rizzer
  • Gig Goer
  • 10114 Views
  • 51 replies
  • 86 likes
  • Other
  • 10114 Views
  • 51 replies
  • 86 likes