Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16670 Views
  • 104 replies
  • 11 likes
  • Other
  • 16670 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21197 Views
  • 9 replies
  • 2 likes
  • Other
  • 21197 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Lyrics no longer sync on TV

I have 2 TCL Roku TVs. The lyrics are no longer in sync-the lyrics actually jump ahead so you cannot even see what is currently being sung. Plan Premium Country United States Device TCL Roku TV Operating System TCL Roku TV My Question or Issue I have...

  • Regular
  • I have 2 TCL Roku TVs. The lyrics are no longer in sync-the lyrics actually jump ahead so you cannot even see what is currently being sung. Plan Premium Country United States Device TCL R...
  • signal7
  • Music Fan
  • 16008 Views
  • 111 replies
  • 22 likes
  • TV
  • 16008 Views
  • 111 replies
  • 22 likes

Not Eligible For Playlist Pitch

Hello Community, I have a new single pre-release and just noticed I am not eligible to make a playlist pitch. What changed? This is a first. I have been on Spotify curator's playlist before. I have more than 30k monthly listeners and a solid fanbase....

  • Newbie
  • Hello Community, I have a new single pre-release and just noticed I am not eligible to make a playlist pitch. What changed? This is a first. I have been on Spotify curator's playlist before. I have...
  • Komatose1982
  • Newbie
  • 9552 Views
  • 2 replies
  • 2 likes
  • Other
  • 9552 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Audiobooks not showing

Hey guysPlanindividual premiumCountryHungaryDeviceIphone 14, Dell laptop My Question or IssueSince I heard you can now play audiobooks, I wanted to check it about. My problem is that I can’t find it nor see it anywhere. In the phone app there’s no au...

  • Newbie
  • Hey guys Plan individual premium Country Hungary Device Iphone 14, Dell laptop   My Question or Issue Since I heard you can now play audiobooks, I wanted to check it about. My problem i...
  • suntsu42
  • Newbie
  • 6006 Views
  • 11 replies
  • 0 likes
  • Other
  • 6006 Views
  • 11 replies
  • 0 likes

Superuser Contribution Date issue in recently played/history list

PlanPremiumCountryIndia DeviceRedmi Note 9 pro maxOperating SystemAndroid 12 with MIUI global 14.0.2 My Question or IssueIn recently played/history tab, the list shows song listed under a date they are played on. This list is correct for TODAY and YE...

  • Newbie
  • Plan Premium Country India   Device Redmi Note 9 pro max Operating System Android 12 with MIUI global 14.0.2   My Question or Issue In recently played/history tab, the list shows...
  • kylexmccarthy
  • Casual Listener
  • 1125 Views
  • 4 replies
  • 2 likes
  • 1125 Views
  • 4 replies
  • 2 likes

Superuser Contribution Unable to access albums on Sonos

Keep getting the following message when trying to access Albums on Sonos Attempt to connect to Spotify timed outThis happens on 2 iPhones and ipad

  • Visitor
  • Keep getting the following message when trying to access Albums on Sonos Attempt to connect to Spotify timed out This happens on 2 iPhones and ipad
  • jr-hewitt
  • Regular
  • 1250 Views
  • 7 replies
  • 2 likes
  • 1250 Views
  • 7 replies
  • 2 likes

#SpotifyFansFirst offer code doesn't work

Plan Premium Country US Device laptop Operating System Windows 10 My Question or Issue I get emails with offer codes for #SpotifyFansFirst. The latest one is for Charley Crockett (offer code: COWBOY) and is supposed to allow presales to his concerts ...

  • Casual Listener
  • Plan Premium Country US Device laptop Operating System Windows 10   My Question or Issue I get emails with offer codes for #SpotifyFansFirst. The latest one is for Charl...
  • merrittkohn
  • Casual Listener
  • 80 Views
  • 1 replies
  • 0 likes
  • Other
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are wrong matches being made for concerts on artist names

It looks like the logic of matching an artist with a show automatically doesnt work. E.g I see a show called RAR at a theatre in Oslo. Spotify displays this as a concert with the artist RAR. I almost bought tickets, but I double checked with the venu...

  • Visitor
  • It looks like the logic of matching an artist with a show automatically doesnt work. E.g I see a show called RAR at a theatre in Oslo. Spotify displays this as a concert with the artist RAR. I almost...
  • chezrush
  • Casual Listener
  • 787 Views
  • 8 replies
  • 3 likes
  • 787 Views
  • 8 replies
  • 3 likes

Superuser Contribution [Mobile][Podcasts] Playback speed does not get saved

Plan Premium Country Thailand Device Google Pixel 8 Operating System Android My ssue The playback speed for the podcast is being reset to 1x every time you open the app. Previously, the app would remember your setting and start playing the podcast at...

  • Newbie
  • Plan Premium Country Thailand Device Google Pixel 8 Operating System Android   My ssue The playback speed for the podcast is being reset to 1x every time you open...
  • Novy
  • Moderator
  • 2154 Views
  • 21 replies
  • 4 likes
  • Other
  • 2154 Views
  • 21 replies
  • 4 likes

Superuser Contribution Running Chat Box

It would be REALLY COOL if Spotify had a chatbox available for "Blend" friend playlists so that friends listening to the same playlist at the same time could chat about what they're listening to.

  • Visitor
  • It would be REALLY COOL if Spotify had a chatbox available for "Blend" friend playlists so that friends listening to the same playlist at the same time could chat about what they're listening to.&nbs...
  • AlejaR
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can podcasts marked as "Finished" = please do not show or play anymore!! ?

PlanPremiumCountryUSADeviceiPhone 16Operating System(iOS 18) My Question or IssueI am ready to tear my hair out. I commute and listen to podcasts all the time. I have not figured out (yet?) the secret sauce so that Spotify stops playing episodes I've...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 16 Operating System (iOS 18)   My Question or Issue I am ready to tear my hair out. I commute and listen to podcasts all the time. I have not fig...
  • Dessi
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • Other
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcast playlist randomly turns shuffle on

when I listen to a podcast, the playlist will randomly change from going down the list in order to shuffle. I have an android.

  • Newbie
  • when I listen to a podcast, the playlist will randomly change from going down the list in order to shuffle. I have an android. 
  • Vasil
  • Moderator
  • 388 Views
  • 4 replies
  • 0 likes
  • Other
  • 388 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why is part of an audiobook included with premium but not the whole book?

I was listening to a series of books and when I got to the third book I noticed the first part was not included for premium. The thing is, the book is split into 3 parts. Part 1 and 3 are not included in premium but part 2 is. This seems like an erro...

  • Visitor
  • I was listening to a series of books and when I got to the third book I noticed the first part was not included for premium. The thing is, the book is split into 3 parts. Part 1 and 3 are not include...
  • BreathofAirie
  • Casual Listener
  • 753 Views
  • 7 replies
  • 1 likes
  • 753 Views
  • 7 replies
  • 1 likes

Why can't i connect Spotify to Stationhead

I'm not able to connect Spotify to Stationhead. It keeps saying I must have a premium account, which I do. The only reason I purchased a premium account was so I could participate in streaming parties on Stationhead, so if this is not a valid option,...

  • Visitor
  • I'm not able to connect Spotify to Stationhead. It keeps saying I must have a premium account, which I do. The only reason I purchased a premium account was so I could participate in streaming partie...
  • shinedzra
  • Visitor
  • 4379 Views
  • 1 replies
  • 4 likes
  • 4379 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Why do i have ads on my podcasts even with premium?

This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...

  • Casual Listener
  • This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to.   Each time I go to listen to a podcast, it opens up immediat...
  • Fanchop
  • Visitor
  • 16267 Views
  • 51 replies
  • 26 likes
  • 16267 Views
  • 51 replies
  • 26 likes

Superuser Contribution See previous songs in queue

Other music apps allow us to see the previous songs as well in the queue.How do I set the queue to show previous songs?

  • Visitor
  • Other music apps allow us to see the previous songs as well in the queue. How do I set the queue to show previous songs?
  • Nuktuk
  • Music Fan
  • 4052 Views
  • 8 replies
  • 4 likes
  • 4052 Views
  • 8 replies
  • 4 likes

Superuser Contribution [Playlists] repeat a single song on your playlist

hiwe have the repeat option for our playlist but not for a single song .. i remember this function on winamp (yes i'm old :') .. i have a playlist and while it is playing, there are some songs that i want to listen repeatedly.. can you please just ad...

  • Visitor
  • hi we have the repeat option for our playlist but not for a single song .. i remember this function on winamp (yes i'm old :') .. i have a playlist and while it is playing, there are some songs that...
  • ereed812
  • Visitor
  • 550 Views
  • 2 replies
  • 0 likes
  • Playlists
  • 550 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I disable the DJ voice narration?

I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the music. It's distracting and makes me want to turn it o...

  • Visitor
  • I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the mus...
  • Malvikap
  • Casual Listener
  • 2400 Views
  • 6 replies
  • 16 likes
  • 2400 Views
  • 6 replies
  • 16 likes

Solved!!Superuser Contribution My filter for liked songs does not appear after reinstalling.

My filters for my liked songs do not show up anymore. At first I noticed that when I pressed on genres each filter said that it hide certain songs and did not show any songs. After searching the posts about this problem, I did a quick reinstall which...

  • Casual Listener
  • My filters for my liked songs do not show up anymore. At first I noticed that when I pressed on genres each filter said that it hide certain songs and did not show any songs. After searching the post...
  • Atish1098
  • Visitor
  • 20647 Views
  • 31 replies
  • 3 likes
  • 20647 Views
  • 31 replies
  • 3 likes