Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 13248 Views
  • 83 replies
  • 9 likes
  • Other
  • 13248 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20713 Views
  • 9 replies
  • 2 likes
  • Other
  • 20713 Views
  • 9 replies
  • 2 likes

App Spotify na Tv LG

Tenho uma Smart TV LG 55UJ7500 e o app do Spotify quando executa musicas, fica travando a reprodução.A cada 10 segundos ela trava, parece quando a internet está lenta, mas não é o caso pois a Netflix roda em 1080P tranquilamente, alguém pode me ajuda...

  • Regular
  • Tenho uma Smart TV LG 55UJ7500 e o app do Spotify quando executa musicas, fica travando a reprodução. A cada 10 segundos ela trava, parece quando a internet está lenta, mas não é o caso pois a Netfl...
  • simoesoliveira
  • Regular
  • 8970 Views
  • 10 replies
  • 1 likes
  • 8970 Views
  • 10 replies
  • 1 likes

Superuser Contribution This Drake promotion is terrible

Whoever thought it would be a good idea to put Drake in EVERY SINGLE section of the Spotify app needs to be fired. I will definitely not be continuing my premium subscription if this keeps up. I enjoy the browse section for discovering new music, not...

  • Regular
  •   Whoever thought it would be a good idea to put Drake in EVERY SINGLE section of the Spotify app needs to be fired. I will definitely not be continuing my premium subscription if this kee...
  • Sebasty
  • Community Legend
  • 1833 Views
  • 3 replies
  • 9 likes
  • Samsung
  • 1833 Views
  • 3 replies
  • 9 likes

(WINDOWS PHONE 10) No offline mode

PlanFamily PremiumCountry ArgentinaDeviceMicrosoft Lumia 640 LTEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do i check if my favorite downloaded playlist IS downloaded? I checked it very well, and i had the green ...

  • Newbie
  •   Plan Family Premium Country  Argentina Device Microsoft Lumia 640 LTE Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   How do i...
  • Sebasty
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Other
  • 539 Views
  • 1 replies
  • 0 likes

FireTV Stick - no control board with some followed playlists

PlanFree accountCountryGermanyDeviceAmazon FireTV StickOperating SystemFire OS 5.2.6.3 (606753920) My Question or IssueI have a free account, like I said earlier.So I follow some playlists I like and now I have a serious question.With some playlists,...

  • Casual Listener
  • Plan Free account Country Germany Device Amazon FireTV Stick Operating System Fire OS 5.2.6.3 (606753920)   My Question or Issue I have a free account, like I said earlier. So I follo...
  • Chloe_Allan1
  • Newbie
  • 513 Views
  • 1 replies
  • 0 likes
  • Other
  • 513 Views
  • 1 replies
  • 0 likes

unable to play john sinclair

PlanPremiumCountrygermanyDevicePC, Huawei, nexus 7Operating Systemwindows, android My Question or Issuei can't play songs from john sinclair on all my devices including webplayer.i have tried: reinstalling, loggig out and in again.however i can downl...

  • Newbie
  • Plan Premium Country germany Device PC, Huawei, nexus 7 Operating System windows, android   My Question or Issue i can't play songs from john sinclair on all my devices including webpl...
  • Ryko
  • Music Fan
  • 540 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 540 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hiding and publishing playlist bugged

Zte Axon 7 Android 7.1.1 Spotify Premium version 8.4.62.490 armV7Desktop, Microsoft Store version 1.0.85.257.g0f8531bd When I hide my playlist on PC then it shows as published on my phone. Then after hiding it again on Android it shows as published o...

  • Music Fan
  •     Zte Axon 7 Android 7.1.1 Spotify Premium version 8.4.62.490 armV7 Desktop, Microsoft Store version 1.0.85.257.g0f8531bd   When I hide my playlist on PC then it shows as publis...
  • FabianS_Bogota
  • Roadie
  • 1577 Views
  • 9 replies
  • 2 likes
  • 1577 Views
  • 9 replies
  • 2 likes

Superuser Contribution [Daily mixes] se mantienen iguales todos los días

PlanPremiumCountry Costa RicaDeviceHuawei y5 2017Operating SystemAndroid 6 My Question or IssueSin importar a cuántas nuevas canciones agregue a mis favoritas o a cuántos nuevos artistas siga, los "daily mixes" continúan iguales a cuando instalé la a...

  • Newbie
  • Plan Premium Country  Costa Rica Device Huawei y5 2017 Operating System Android 6   My Question or Issue Sin importar a cuántas nuevas canciones agregue a mis favoritas o a cuánto...
  • Alfredo
  • Roadie
  • 571 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini skipping constantly

PlanPremiumCountry DeviceGalaxy S7Operating System Android Oreo My Question or Issue I have Spotify premium and, over the last few days I have had problems with the songs skipping randomly in the middle or moving on to the next track halfway through ...

  • Casual Listener
  • Plan Premium Country   Device Galaxy S7 Operating System  Android Oreo   My Question or Issue  I have Spotify premium and, over the last few days I have had proble...
  • Alfredo
  • Roadie
  • 4614 Views
  • 1 replies
  • 2 likes
  • Other
  • 4614 Views
  • 1 replies
  • 2 likes

Superuser Contribution Songs randomly getting censored

Not sure what happend but the slim shady lp randomly got switched with the clean version.... What happend ?

  • Casual Listener
  • Not sure what happend but the slim shady lp randomly got switched with the clean version.... What happend ?
  • Shwad0
  • Casual Listener
  • 984 Views
  • 2 replies
  • 1 likes
  • Other
  • 984 Views
  • 2 replies
  • 1 likes

Superuser Contribution Desktop app and phone app not connecting to Facebook/cant add friends

PlanPremiumCountryUSA DeviceIphone 7+, DesktopOperating SystemWindows 10 My Question or Issue I'm trying to connect my account to facebook, however the link from the desktop player to "Find Friends" and connec to facebook isn't working. I've tried to...

  • Newbie
  • Plan Premium Country USA   Device Iphone 7+, Desktop Operating System Windows 10   My Question or Issue  I'm trying to connect my account to facebook, however the link from ...
  • SergioDavid
  • Roadie
  • 593 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Afternoon acoustic album cover

None of the below information is required. However, the more u provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(Z Moto play)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Who is the gal...

  • Newbie
  • None of the below information is required. However, the more u provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (Z Moto play) Operating System (iO...
  • SergioDavid
  • Roadie
  • 811 Views
  • 1 replies
  • 0 likes
  • music
  • 811 Views
  • 1 replies
  • 0 likes

Missing most Denon HEOS devices on my network

I began with 1 Denon HEOS speaker - and everthing worked fine...I was always able to connect from Spotify on computer,android and iphone. I have slowly got more and more HEOS speakers (think I have 10 now) and now it works teriberly. Right now I am o...

  • Newbie
  • I began with 1 Denon HEOS speaker - and everthing worked fine...I was always able to connect from Spotify on computer,android and iphone.   I have slowly got more and more HEOS speakers (think...
  • 1265 Views
  • 0 replies
  • 2 likes
  • 1265 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Spotify Premium et Serveur NAS

Bonjour à la communauté, Je rencontre un soucis, J'ai un serveur NAS qui contient de la musique. Spotify détecte bien les musiques, mais ne veut pas les lires. Savez vous pourquoi ? Merci de votre aide ! Steeve

  • Casual Listener
  • Bonjour à la communauté, Je rencontre un soucis, J'ai un serveur NAS qui contient de la musique. Spotify détecte bien les musiques, mais ne veut pas les lires. Savez vous pourquoi ? Merci de votre ai...
  • Alfredo
  • Roadie
  • 1235 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 1235 Views
  • 3 replies
  • 0 likes

Ford sync problem

Hi all, Running the latest version on spotify that still works with ford sync in my fiesta mk7. But I reset everything, it works fine briefly then all it will say is Spotify not authorized. I can't get it to work except on Bluetooth audio only.

  • Newbie
  • Hi all,   Running the latest version on spotify that still works with ford sync in my fiesta mk7. But I reset everything, it works fine briefly then all it will say is  Spotify not autho...
  • Banana_Co
  • Casual Listener
  • 756 Views
  • 1 replies
  • 0 likes
  • Ford SYNC
  • 756 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [LG smart TV] How to get to the daily mixes? Cannot find them on my TV

PlanPremiumCountryPoland DeviceLG smart TVOperating Systemalso on Windows 10 My Question or Issue Ma daily mixes are available only on my iPhone, how can I find them on my TV and also on my web player? It shows on the player only sometimes.

  • Roadie
  •   Plan Premium Country Poland   Device LG smart TV Operating System also on Windows 10   My Question or Issue  Ma daily mixes are available only on my iPhone, how can ...
  • Alfredo
  • Roadie
  • 1531 Views
  • 6 replies
  • 0 likes
  • Other
  • 1531 Views
  • 6 replies
  • 0 likes

search not working for chomebook

PlanFreeCountry EnglandDevice(Chromebook ASUS C301) My Question or IssueAs I start typing to search for anything on your app, the screen just goes completely black and it crashes. This happens both on the app and on webplayer. If I don't type anythin...

  • Newbie
  •   Plan Free Country  England Device (Chromebook ASUS C301)   My Question or Issue As I start typing to search for anything on your app, the screen just goes completely black a...
  • Loxer
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • Other
  • 547 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline sync between devices via USB

PlanPremiumCountry Iphone 10 (x)Microsoft Surface ProOperating SystemIOS 11Windows 10 My Question or Issue I am in remote Australia with limited wifi (very expensive via satellite) and no phone coverage. I have downloaded playlists onto my phone - wh...

  • Newbie
  • Plan Premium Country   Iphone 10 (x) Microsoft Surface Pro Operating System IOS 11 Windows 10   My Question or Issue  I am in remote Australia with limited wifi (very expens...
  • Alfredo
  • Roadie
  • 1055 Views
  • 1 replies
  • 0 likes
  • Other
  • 1055 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Getting Daily Mixes

PlanPremiumCountry USDeviceMacbook Pro / iPhone 5SEOperating SystemiOS 10 I don’t get Daily Mixes daily, I get them every few weeks-months. I thought this was normal until my friends told me they get a new one every day.

  • Newbie
  • Plan Premium Country  US Device Macbook Pro / iPhone 5SE Operating System iOS 10   I don’t get Daily Mixes daily, I get them every few weeks-months.  I thought this was normal...
  • Alfredo
  • Roadie
  • 811 Views
  • 1 replies
  • 0 likes
  • Other
  • 811 Views
  • 1 replies
  • 0 likes

Spotify Searches only for Local Files

Whenever I search for a song, it only searches for those in my local files, not on Spotify. It has just occurred today and I have no idea how to fix it.I do not have a Local File Song started or with 0, so it results in this.However, If I put a song ...

Screenshot_42.png Screenshot_43.png
  • Newbie
  • Whenever I search for a song, it only searches for those in my local files, not on Spotify. It has just occurred today and I have no idea how to fix it. I do not have a Local File Song started or wi...
  • toffato
  • Newbie
  • 1413 Views
  • 1 replies
  • 5 likes
  • Other
  • 1413 Views
  • 1 replies
  • 5 likes

Superuser Contribution Old Spotify Playlists

PlanPremiumCountry GermanyDevicePC/Samsung Galaxy j5Operating SystemWindowsMy Question or IssueHi, Guys, I need help with an old Playlist by Spotify Is there any way to get to old Spotify Playlist made BY Spotify?A year ago there was a great Spotify ...

  • Newbie
  • Plan Premium Country  Germany Device PC/Samsung Galaxy j5 Operating System Windows My Question or Issue Hi, Guys, I need help with an old Playlist by Spotify  Is there any way to ...
  • Alfredo
  • Roadie
  • 1726 Views
  • 1 replies
  • 0 likes
  • music
    WD
  • 1726 Views
  • 1 replies
  • 0 likes