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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11934 Views
  • 80 replies
  • 9 likes
  • Other
  • 11934 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20463 Views
  • 9 replies
  • 2 likes
  • Other
  • 20463 Views
  • 9 replies
  • 2 likes

Two Amazon Alexa Speakers Named Wrong In Spotify App

I have three amazon speakers named Kitchen, Living Room & Bedroom, plus a pairing of Living Room & Kitchen. These are listed correctly in my Alex App, however, in my Spotify app I have Bedroom and the Living Room & Kitchen pairing, and the other two ...

  • Casual Listener
  • I have three amazon speakers named Kitchen, Living Room & Bedroom, plus a pairing of Living Room & Kitchen. These are listed correctly in my Alex App, however, in my Spotify app I have Bedroo...
  • BreHull
  • Newbie
  • 25391 Views
  • 8 replies
  • 14 likes
  • Other
  • 25391 Views
  • 8 replies
  • 14 likes

spotify web player still skips

Been having limitless issues with web player skipping songs. Read and tried all suggested tips and fixes but nothing lasts very long. The problem returns within a couple of hours. Such a pity as have been spending months creating fav playlists which ...

  • Newbie
  • Been having limitless issues with web player skipping songs. Read and tried all suggested tips and fixes but nothing lasts very long. The problem returns within a couple of hours. Such a pity as have...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

See songs Removed From Playlists

Spotify UsernamemikelasherPlanFreeCountry USADeviceWebplayer, ChromeOperating SystemWindows 7 My Question or Issue Is there a way to see songs removed from free playlists that were reduced down to 16 songs by the new changes?

  • Newbie
  • Spotify Username mikelasher Plan Free Country  USA Device Webplayer, Chrome Operating System Windows 7   My Question or Issue  Is there a way to see songs removed from free...
  • 519 Views
  • 0 replies
  • 1 likes
  • 519 Views
  • 0 replies
  • 1 likes

Billed Twice.

Spotify Usernamebrycedewolf2PlanPremiumCountry United StatesDeviceiPod 6Operating System(iOS 11.3.1) My Question or Issue I purchased the $4.99 student discount as a high school student taking college classes as extra credit thinking I could get the ...

  • Newbie
  • Spotify Username brycedewolf2 Plan Premium Country  United States Device iPod 6 Operating System (iOS 11.3.1)   My Question or Issue   I purchased the $4.99 student discou...
  • Sebasty
  • Community Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 698 Views
  • 1 replies
  • 0 likes

Spotify web player loads but cannot play music behind corporate firewall

Hi guys, I'm behind a corporate firewall/proxy and I can load https://open.spotify.com but no music plays. Here are the console log errors: -----------------------------------web-player.ac4113d7.js:1 WebSocket connection to 'wss://lon-dealer.spotify....

  • Newbie
  • Hi guys,   I'm behind a corporate firewall/proxy and I can load https://open.spotify.com but no music plays.   Here are the console log errors:   --------------------------------...
  • thierryduc
  • Newbie
  • 3606 Views
  • 5 replies
  • 4 likes
  • 3606 Views
  • 5 replies
  • 4 likes

New update May2018

After Rdio ran out of business, Spotify was the only thing that I can use to stream music because I HATED the Pandora format and SoundCloud did not always have the underground artists that I listen to. Spotify literally was the perfect home for me to...

  • Newbie
  • After Rdio ran out of business, Spotify was the only thing that I can use to stream music because I HATED the Pandora format and SoundCloud did not always have the underground artists that I listen t...
  • n1v7k-36_duh
  • Newbie
  • 2204 Views
  • 3 replies
  • 7 likes
  • 2204 Views
  • 3 replies
  • 7 likes

Russound streamer no longer comes up in devices after Spotify update today

Spotify Usernamemichael.hajdukPlanFree/PremiumCountry Device Operating System My Question or Issuedevices no longer shows Russound streamer since Spotify was updated today. Streamer works fine with other vendors

  • Casual Listener
  • Spotify Username michael.hajduk Plan Free/Premium Country   Device   Operating System   My Question or Issue devices no longer shows Russound streamer since Spotify was upda...
  • 657 Views
  • 0 replies
  • 0 likes
  • Other
  • 657 Views
  • 0 replies
  • 0 likes

Solved!! Cannot find URI code

Tying to access the URI of one of my paylists. I have right clicked on the playlist, but do not see any URI oprion only a copy URL. Not sure if this is a "web player" vs. "desktop player" issue as addmittedly I am getting confused by the nomenclature...

  • Casual Listener
  • Tying to access the URI of one of my paylists.  I have right clicked on the playlist, but do not see any URI oprion only a copy URL.  Not sure if this is a "web player" vs. "desktop player"...
  • user-removed
  • Not applicable
  • 13918 Views
  • 16 replies
  • 0 likes
  • Web Player
    Windows
  • 13918 Views
  • 16 replies
  • 0 likes

Coca-Cola Ad 'Finding Your Focus' May 2018

My Question or Issue I am looking to find out what the backing track is to the May '18 Coca-Cola advert- 'This one's for finding your focus'. Sounds like a great song- but Shazam can't pick it up!

  • Casual Listener
  •       My Question or Issue   I am looking to find out what the backing track is to the May '18 Coca-Cola advert- 'This one's for finding your focus'. Sounds like a great song...
  • 448 Views
  • 0 replies
  • 1 likes
  • 448 Views
  • 0 replies
  • 1 likes

Songs in a playlist are causing the song's album to show up in album view!

So I've always organised by Spotify collection by adding individual tracks to a playlist that I call "Tunes". This playlist is downloaded to my phone so I can listen to it in the car without an internet connection. Recently, I've become interested in...

  • Casual Listener
  • So I've always organised by Spotify collection by adding individual tracks to a playlist that I call "Tunes". This playlist is downloaded to my phone so I can listen to it in the car without an ...
  • Grand
  • Casual Listener
  • 466 Views
  • 1 replies
  • 0 likes
  • music
  • 466 Views
  • 1 replies
  • 0 likes

Web player not working on Win 10 Edge browser

Can't get the web player to work. I can log in. I can follow browse through and add songs to playlists, save songs to my library. But pressing play does nothing. I can't add songs to queue, can't start a radio... etc. The buttons all respond to click...

  • Casual Listener
  • Can't get the web player to work. I can log in. I can follow browse through and add songs to playlists, save songs to my library. But pressing play does nothing. I can't add songs to queue, can't sta...
  • Sebasty
  • Community Legend
  • 2930 Views
  • 3 replies
  • 0 likes
  • Other
  • 2930 Views
  • 3 replies
  • 0 likes

Missing song

There's a song called "Valhalla" that I can't find anymore, the song is from Týr, the album is Ragnarok, I can find the album yet but this song is not there anymore

  • Newbie
  • There's a song called "Valhalla" that I can't find anymore, the song is from Týr, the album is Ragnarok, I can find the album yet but this song is not there anymore 
  • KingYossos
  • Casual Listener
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Can't connect Shazam

Hi,Spotify isn't showing in Shazam. I get a "connect your Spotify account", pressing it and authorizing on Spotifiy, sent back to Shazam and nothing happens.Thanks

  • Casual Listener
  • Hi, Spotify isn't showing in Shazam. I get a "connect your Spotify account", pressing it and authorizing on Spotifiy, sent back to Shazam and nothing happens. Thanks
  • danielprundeanu
  • Newbie
  • 14143 Views
  • 12 replies
  • 9 likes
  • Other
  • 14143 Views
  • 12 replies
  • 9 likes

Spotify immediatley crashes

So i have been using Spotify on a Chromebook, and a few days ago it just stopped working, everytime I open up Spotify the webpage just turns black after around 3 seconds and I can not do anything. Any solutions?Thank you

  • Newbie
  • So i have been using Spotify on a Chromebook, and a few days ago it just stopped working, everytime I open up Spotify the webpage just turns black after around 3 seconds and I can not do anything. An...
  • reconman12
  • Regular
  • 1545 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 1545 Views
  • 1 replies
  • 0 likes

Gear S3 Login failed

Hey there! Problem is maybe well known, but still can' solve it. Gear S3 Login (via fb) is not working on Gear S3. Wanted to create a device login via Spotify desktop - error message, that Spotify has no email available for my account?? Although it i...

  • Newbie
  • Hey there!  Problem is maybe well known, but still can' solve it.  Gear S3 Login (via fb) is not working on Gear S3.  Wanted to create a device login via Spotify desktop - error mes...
  • 825 Views
  • 0 replies
  • 1 likes
  • Other
    Samsung
  • 825 Views
  • 0 replies
  • 1 likes

Only one album not available

Hello, I would like to ask why Kiss' Sonic Boom and Anthrax's Sound of White Noise not available in spotify. These are very wide known popular bands but only one album of theirs not being available makes me wonder why. I use Spotify from Turkey and I...

  • Regular
  • Hello,  I would like to ask why Kiss' Sonic Boom and Anthrax's Sound of White Noise not available in spotify. These are very wide known popular bands but only one album of theirs not being avai...
  • 469 Views
  • 0 replies
  • 0 likes
  • Other
  • 469 Views
  • 0 replies
  • 0 likes

Distortion on web player, same music sounds fine on desktop app

I recently released an album on Spotify. When I play the tracks in desktop player on my laptop, they sound fine. However, when I play them through the web player (with the desktop app closed) there is notable distortion, particularly on highs - cymba...

  • Newbie
  • I recently released an album on Spotify. When I play the tracks in desktop player on my laptop, they sound fine. However, when I play them through the web player (with the desktop app closed) there i...
  • 663 Views
  • 0 replies
  • 0 likes
  • 663 Views
  • 0 replies
  • 0 likes

[Bug] A song is being played under a different name

So, dream theater's "pull me under" is being played when I click on a different song(I didnt even know the band dream theater before) Since I didn't recognize the vocals I searched the lyrics and found out it belongs to them.This is a bug report i gu...

  • Newbie
  • So, dream theater's "pull me under" is being played when I click  on a different song (I didnt even know the band dream theater before) Since I didn't recognize the vocals I searched the lyrics...
  • 378 Views
  • 0 replies
  • 1 likes
  • Other
  • 378 Views
  • 0 replies
  • 1 likes

Jaguar InControl Touch Pro Issues

My 2017 Jaguar F-PACE offers two options for connecting to Spotify. Unfortunately, neither one is currently working properly. - If I connect to Spotify via Bluetooth, the track information displays and the time countdown for the track advances forwar...

  • Casual Listener
  • My 2017 Jaguar F-PACE offers two options for connecting to Spotify. Unfortunately, neither one is currently working properly.  - If I connect to Spotify via Bluetooth, the track information dis...
  • 842 Views
  • 0 replies
  • 0 likes
  • Other
  • 842 Views
  • 0 replies
  • 0 likes

Privacy - what privacy?

Just received your privacy policy by email and wasted a whole 10 minutes searching for the 'UNSUBSCRIBE' button. There isnt one (there should be) and I just about determined that to stop you sending me emails I need to close my account. I lost the wi...

  • Newbie
  • Just received your privacy policy by email and wasted a whole 10 minutes searching for the 'UNSUBSCRIBE' button. There isnt one (there should be) and I just about determined that to stop you sending ...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes