Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12722 Views
  • 83 replies
  • 9 likes
  • Other
  • 12722 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20586 Views
  • 9 replies
  • 2 likes
  • Other
  • 20586 Views
  • 9 replies
  • 2 likes

Spotify immediatley crashes

So i have been using Spotify on a Chromebook, and a few days ago it just stopped working, everytime I open up Spotify the webpage just turns black after around 3 seconds and I can not do anything. Any solutions?Thank you

  • Newbie
  • So i have been using Spotify on a Chromebook, and a few days ago it just stopped working, everytime I open up Spotify the webpage just turns black after around 3 seconds and I can not do anything. An...
  • reconman12
  • Regular
  • 1546 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 1546 Views
  • 1 replies
  • 0 likes

Gear S3 Login failed

Hey there! Problem is maybe well known, but still can' solve it. Gear S3 Login (via fb) is not working on Gear S3. Wanted to create a device login via Spotify desktop - error message, that Spotify has no email available for my account?? Although it i...

  • Newbie
  • Hey there!  Problem is maybe well known, but still can' solve it.  Gear S3 Login (via fb) is not working on Gear S3.  Wanted to create a device login via Spotify desktop - error mes...
  • 825 Views
  • 0 replies
  • 1 likes
  • Other
    Samsung
  • 825 Views
  • 0 replies
  • 1 likes

Only one album not available

Hello, I would like to ask why Kiss' Sonic Boom and Anthrax's Sound of White Noise not available in spotify. These are very wide known popular bands but only one album of theirs not being available makes me wonder why. I use Spotify from Turkey and I...

  • Regular
  • Hello,  I would like to ask why Kiss' Sonic Boom and Anthrax's Sound of White Noise not available in spotify. These are very wide known popular bands but only one album of theirs not being avai...
  • 471 Views
  • 0 replies
  • 0 likes
  • Other
  • 471 Views
  • 0 replies
  • 0 likes

Distortion on web player, same music sounds fine on desktop app

I recently released an album on Spotify. When I play the tracks in desktop player on my laptop, they sound fine. However, when I play them through the web player (with the desktop app closed) there is notable distortion, particularly on highs - cymba...

  • Newbie
  • I recently released an album on Spotify. When I play the tracks in desktop player on my laptop, they sound fine. However, when I play them through the web player (with the desktop app closed) there i...
  • 664 Views
  • 0 replies
  • 0 likes
  • 664 Views
  • 0 replies
  • 0 likes

[Bug] A song is being played under a different name

So, dream theater's "pull me under" is being played when I click on a different song(I didnt even know the band dream theater before) Since I didn't recognize the vocals I searched the lyrics and found out it belongs to them.This is a bug report i gu...

  • Newbie
  • So, dream theater's "pull me under" is being played when I click  on a different song (I didnt even know the band dream theater before) Since I didn't recognize the vocals I searched the lyrics...
  • 380 Views
  • 0 replies
  • 1 likes
  • Other
  • 380 Views
  • 0 replies
  • 1 likes

Jaguar InControl Touch Pro Issues

My 2017 Jaguar F-PACE offers two options for connecting to Spotify. Unfortunately, neither one is currently working properly. - If I connect to Spotify via Bluetooth, the track information displays and the time countdown for the track advances forwar...

  • Casual Listener
  • My 2017 Jaguar F-PACE offers two options for connecting to Spotify. Unfortunately, neither one is currently working properly.  - If I connect to Spotify via Bluetooth, the track information dis...
  • 845 Views
  • 0 replies
  • 0 likes
  • Other
  • 845 Views
  • 0 replies
  • 0 likes

Privacy - what privacy?

Just received your privacy policy by email and wasted a whole 10 minutes searching for the 'UNSUBSCRIBE' button. There isnt one (there should be) and I just about determined that to stop you sending me emails I need to close my account. I lost the wi...

  • Newbie
  • Just received your privacy policy by email and wasted a whole 10 minutes searching for the 'UNSUBSCRIBE' button. There isnt one (there should be) and I just about determined that to stop you sending ...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Beoplay A9 mk2 connection problems

HeyWe have a Beoplay a9 mk2, and my ipad pro with spotify premium is connecting fine.But often it will play almost half of a song, and then start it over again, it can do it for 4-5 times in a row, anf sometimes, it wont do it for 3-4 songs.When this...

  • Newbie
  • Hey We have a Beoplay a9 mk2, and my ipad pro with spotify premium is connecting fine. But often it will play almost half of a song, and then start it over again, it can do it for 4-5 times in a ro...
  • 607 Views
  • 0 replies
  • 2 likes
  • 607 Views
  • 0 replies
  • 2 likes

PODCAST BUTTON GONE!!!!!!!!

I was super mad when I saw that on web player and my kindle the podcast button was gone. It is not just the button that is gone, I cant even get a podcast. Honestly forget spotify for podcasts just get sticher. It is more organized and wont just take...

  • Casual Listener
  • I was super mad when I saw that on web player and my kindle the podcast button was gone. It is not just the button that is gone, I cant even get a podcast. Honestly forget spotify for podcasts just g...
  • 675 Views
  • 0 replies
  • 1 likes
  • Other
  • 675 Views
  • 0 replies
  • 1 likes

Unable to listen on Firefox / Fedora Linux 27

I reinstalled Fedora 27 on my laptop and started from scratch. I'm using Firefox 59.0.2 (64-bit). I enabled DRM and Winedevine plugin, but I'm not able to listen to any music - when I click play on a song, it shows as playing, but nothing happens, th...

  • Regular
  • I reinstalled Fedora 27 on my laptop and started from scratch. I'm using Firefox 59.0.2 (64-bit). I enabled DRM and Winedevine plugin, but I'm not able to listen to any music - when I click play on a...
  • _calm_bomb_
  • Regular
  • 1124 Views
  • 1 replies
  • 0 likes
  • Other
  • 1124 Views
  • 1 replies
  • 0 likes

Spotify Connect randomly pausing on Yamaha RX-V483 AV Receiver

Hi, For the last few days Spotify connect has started randomly pausing when playing on my Yamaha RX-V483 AV receiver. Firrmware version 1.28 and using Spotify connect from OS X, app version 1.0.77.338.g758ebd78 or iOS 8.4.51.696. Playback on the app ...

  • Gig Goer
  • Hi,   For the last few days Spotify connect has started randomly pausing when playing on my Yamaha RX-V483 AV receiver. Firrmware version 1.28 and using Spotify connect from OS X, app version ...
  • pengian
  • Newbie
  • 1283 Views
  • 1 replies
  • 2 likes
  • Connect
  • 1283 Views
  • 1 replies
  • 2 likes

Artist

How do I put my music on spotify after putting it on CD baby? I already have an account but I really dont know what to do

  • Newbie
  • How do I put my music on spotify after putting it on CD baby? I already have an account but I really dont know what to do
  • Maxim
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • music
  • 424 Views
  • 1 replies
  • 0 likes

weekly playlist

Hi, every monday weekly playlist changing right?Yesterday my weekly updated too. I listened 5-6 music. Today (tuesday) when i open my weekly playlist its updated again and all songs not for me. Not like my favourite songs. Can't find my monday weekly...

  • Newbie
  • Hi, every monday weekly playlist changing right? Yesterday my weekly updated too. I listened 5-6 music. Today (tuesday) when i open my weekly playlist its updated again and all songs not for me. Not...
  • 391 Views
  • 0 replies
  • 0 likes
  • music
  • 391 Views
  • 0 replies
  • 0 likes

Embed Player Normal Tab vs Private Tab

I've embedded a playlist on my site. I wanted when I clicked on the play button that it started playing both the site and the app (at least the progress of the song was still on the web). This does not happen if I'm navigating through the normal chro...

  • Newbie
  • I've embedded a playlist on my site. I wanted when I clicked on the play button that it started playing both the site and the app (at least the progress of the song was still on the web). This d...
  • 556 Views
  • 0 replies
  • 0 likes
  • Other
  • 556 Views
  • 0 replies
  • 0 likes

Track Running, No Audio

I have tried all the obvious solutions and gone through multiple devices. Tracks will run as though they are playing but no audio plays.I have checked all windows volume and mixer settings, I have restarted the computers, I have restarted the browser...

  • Casual Listener
  • I have tried all the obvious solutions and gone through multiple devices. Tracks will run as though they are playing but no audio plays. I have checked all windows volume and mixer settings, I hav...
  • 508 Views
  • 0 replies
  • 0 likes
  • music
  • 508 Views
  • 0 replies
  • 0 likes

Spotify's new music recommendations are totally off.

What algorithms is Spotify using in recommending new music, as part of its Discover Weekly playlist?!? Because the recommendations I am getting are NOT reflective, most of the time, of the type of music I like/play via Spotify. I find this very annoy...

  • Newbie
  • What algorithms is Spotify using in recommending new music, as part of its Discover Weekly playlist?!? Because the recommendations I am getting are NOT reflective, most of the time, of the type of mu...
  • Narankiwi
  • Composer
  • 690 Views
  • 1 replies
  • 0 likes
  • music
  • 690 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Onkyo support discontinued

Hi Everybody, Not really sure if this is the right sub catagory for this post. Today I received the following message from Spotify Netherlands: Hey,We want to let you know that Spotify is no longer supported for your Onkyo speaker.We want to make Spo...

  • Regular
  • Hi Everybody,    Not really sure if this is the right sub catagory for this post. Today I received the following message from Spotify Netherlands:  Hey, We want to let you know...
  • Livero
  • Casual Listener
  • 76841 Views
  • 69 replies
  • 23 likes
  • 76841 Views
  • 69 replies
  • 23 likes

LAST.FM Scrobbler Troubleshooting Tips

Hi Spotify Community! I've seen many users posting about issues with Last.Fm and the new scrobbler application. Most specifically, the track shows as scrobbling but doesn't save after the play. I know how frustrating this is myself!Last.FM is aware t...

  • Community Legend
  • Hi Spotify Community! 🙂 I've seen many users posting about issues with Last.Fm and the new scrobbler application. Most specifically, the track shows as scrobbling but doesn't save after the play. I...
  • hans-jürgen
  • Roadie
  • 970 Views
  • 1 replies
  • 0 likes
  • Other
  • 970 Views
  • 1 replies
  • 0 likes

Thailand top 50 is flood by BTS

11 BTS song in top of Thailand Top 50. It's look like this chart flood by BTS lover (see in attachment)Spotify should manage it or create new top chart playlist like Top korean song in thailand. or Top Thai song in Thailand.

  • Newbie
  • 11 BTS song in top of Thailand Top 50. It's look like this chart flood by BTS lover (see in attachment) Spotify should manage it or create new top chart playlist like Top korean song in thailand. or...
  • 325 Views
  • 0 replies
  • 0 likes
  • Other
  • 325 Views
  • 0 replies
  • 0 likes

Alternatives to Spotify

As someone who has really enjoyed Spotify it pains me to say this, but I think it’s time to change to a new streaming service. The ongoing ChromeCast pausing issues are beyond frustrating. I used to be able to cast directly to my Vizio TV and they se...

  • Casual Listener
  • As someone who has really enjoyed Spotify it pains me to say this, but I think it’s time to change to a new streaming service. The ongoing ChromeCast pausing issues are beyond frustrating. I used to ...
  • 778 Views
  • 0 replies
  • 1 likes
  • music
  • 778 Views
  • 0 replies
  • 1 likes