Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11237 Views
  • 74 replies
  • 9 likes
  • Other
  • 11237 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20300 Views
  • 9 replies
  • 2 likes
  • Other
  • 20300 Views
  • 9 replies
  • 2 likes

Lost songs! :(

Hello, I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned...I've tried on playlist recovery but also has nothing to do ...

  • Newbie
  • Hello,  I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned... ...
  • user-removed
  • Not applicable
  • 456 Views
  • 1 replies
  • 0 likes
  • music
  • 456 Views
  • 1 replies
  • 0 likes

Volume Normalization Xbox One

Hello,I am having issues when listening to a playist on my Xbox One and playing a game at the same time. The volume is all over the place between tracks and I am constantly having to pause and adjust.It would be great if there was a volume normalizat...

  • Newbie
  • Hello, I am having issues when listening to a playist on my Xbox One and playing a game at the same time.   The volume is all over the place between tracks and I am constantly having to ...
  • lil_l0st
  • Casual Listener
  • 2397 Views
  • 1 replies
  • 1 likes
  • music
  • 2397 Views
  • 1 replies
  • 1 likes

Solved!! On Web Player, the songs are playing but the audio isn't. Anyone have any suggestions?

Hi all, the title basically explains itself. Any thoughts or ideas as to why, and what I can do to fix it?

  • Casual Listener
  • Hi all, the title basically explains itself. Any thoughts or ideas as to why, and what I can do to fix it?
  • gweather
  • Casual Listener
  • 819 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 819 Views
  • 2 replies
  • 0 likes

Feedback Culture

Hi Spotify, I was just listening to a new format of a german online marketing podcast ask OMR (https://open.spotify.com/episode/7qozMo2SWoh5DUSOUUV7R9?si=3_HeIfq1TXmGgK4g-Ec28Q check it out!). They put a link in the podcast description to share links...

  • Newbie
  • Hi Spotify,  I was just listening to a new format of a german online marketing podcast ask OMR (https://open.spotify.com/episode/7qozMo2SWoh5DUSOUUV7R9?si=3_HeIfq1TXmGgK4g-Ec28Q check it out!)....
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Artist pages for DJ Falco are shown as two separate artists.

Though they are supposed to be shown as one artist as I (DJ Falco) distributed my songs under two different genres: alternative and dance but when I distributed those to Spotify via Routenote, it shown as two different artists, which it is supposed t...

  • Casual Listener
  • Though they are supposed to be shown as one artist as I (DJ Falco) distributed my songs under two different genres: alternative and dance but when I distributed those to Spotify via Routenote, it sho...
  • 293 Views
  • 0 replies
  • 0 likes
  • Other
  • 293 Views
  • 0 replies
  • 0 likes

Alexa+Spotify only works on 1 of 2 echo dots

Hi.I have 2 dots on the same network and as far as I can tell configured identically and registered to the same Amazon account. I've gone through the linking process with Alexa numerous times. All appears to be successful. I'm testing each echo dot i...

  • Newbie
  • Hi. I have 2 dots on the same network and as far as I can tell configured identically and registered to the same Amazon account.     I've gone through the linking process with Alexa...
  • 472 Views
  • 0 replies
  • 0 likes
  • 472 Views
  • 0 replies
  • 0 likes

can't delete songs from My Library (saved ones)

I have 17 songs in the "Songs" section of my library. I tried to delete them on the desktop, app, android and iphone/ipad but just don't disappear, there are song avalilable and unavailable (gray letters). Also i tried with "Supr" key, clicked the sa...

  • Casual Listener
  • I have 17 songs in the "Songs" section of my library. I tried to delete them on the desktop, app, android and iphone/ipad  but just don't disappear, there are song avalilable and unavailable (gr...
  • SwedishRon
  • Newbie
  • 687 Views
  • 3 replies
  • 2 likes
  • Other
  • 687 Views
  • 3 replies
  • 2 likes

Solved!! spotify on onkyo TX-NR609

I currently have an trial Premium subscription. I try to configure spotify on my onkyo TX-NR609 receiver. When i fill in my username(the number) and the password i created, i get the message that an error occured with login in. No specific error is g...

  • Regular
  • I currently have an trial Premium subscription.   I try to configure spotify on my onkyo TX-NR609 receiver. When i fill in my username(the number) and the password i created, i get the mes...
  • henk31
  • Newbie
  • 29670 Views
  • 20 replies
  • 2 likes
  • 29670 Views
  • 20 replies
  • 2 likes

Spotify playlist amazon echo

I have just purchased an amazon echo, and have set Spotify up as the default media player. I have asked Alexa to play a playlist, to which she understands, but the playlist always starts from the very bottom track. I have the playlist listed as recen...

  • Newbie
  • I have just purchased an amazon echo, and have set Spotify up as the default media player.    I have asked Alexa to play a playlist, to which she understands, but the playlist always star...
  • 637 Views
  • 0 replies
  • 1 likes
  • 637 Views
  • 0 replies
  • 1 likes

Playing through Chromecast

Hey!I've noticed that while I'm listening through Chromecast, my friends cannot see my activity (on the sidebar).It makes me wonder if Spotify is collecting information about my listening while I stream to Chromecast (discover weekly, daily mix etc.....

  • Regular
  • Hey! I've noticed that while I'm listening through Chromecast, my friends cannot see my activity (on the sidebar). It makes me wonder if Spotify is collecting information about my listening wh...
  • 462 Views
  • 0 replies
  • 0 likes
  • music
  • 462 Views
  • 0 replies
  • 0 likes

Spotify Connect crashes on Marantz

Hi, I have a Marantz SR6010 with Spotify connect. It has always worked without problems until recent firmware update of the Marantz SR6010. At first no problems, I play a song from my Nexus 6P (Android 8.1 beta) and the Marantz SR6010 plays it. After...

  • Regular
  • Hi,   I have a Marantz SR6010 with Spotify connect. It has always worked without problems until recent firmware update of the Marantz SR6010.    At first no problems, I play a song...
  • butterill
  • Regular
  • 9275 Views
  • 57 replies
  • 1 likes
  • 9275 Views
  • 57 replies
  • 1 likes

Solved!! Denon AVR-X3100W suddenly unable to connect to Spotify

Hi. Since yesterday my Spotify Connect does not work on the Denon. Any suggestions? Kind regards edbbsyddk

  • Casual Listener
  • Hi.   Since yesterday my Spotify Connect does not work on the Denon. Any suggestions?   Kind regards   edbbsyddk
  • Mahmoodnajafi
  • Newbie
  • 11899 Views
  • 40 replies
  • 0 likes
  • Connect
  • 11899 Views
  • 40 replies
  • 0 likes

[Chromecast] Shuffle only plays first 20 songs of Playlist when casting to devices

I'd like to note from the start that this is a deal breaker for me. When playing on my phone or my PC, shuffle works perfectly. When I decide to switch to my Google Home, my now playing list changes. It selects about 20 songs around the currently pla...

  • Regular
  • I'd like to note from the start that this is a deal breaker for me.   When playing on my phone or my PC, shuffle works perfectly.  When I decide to switch to my Google Home, my now playin...
  • TimTam
  • Regular
  • 1827 Views
  • 1 replies
  • 1 likes
  • PlayStation
  • 1827 Views
  • 1 replies
  • 1 likes

Playing Spotify on Bose SoundTouch

I have been listening to Spotify Premium on my Bose Wave Music System IV for a couple of years now, but in the past few weeks, I haven't been able to use my Wave to play Spotify. I've tried everything (shutting down, resetting, reinstalling software,...

  • Casual Listener
  • I have been listening to Spotify Premium on my Bose Wave Music System IV for a couple of years now, but in the past few weeks, I haven't been able to use my Wave to play Spotify. I've tried everythin...
  • BHester
  • Casual Listener
  • 1158 Views
  • 3 replies
  • 1 likes
  • 1158 Views
  • 3 replies
  • 1 likes

Solved!! Xbox One - Spotify Control (volume, skip...) Not Showing Up In Sidebar

Hi there,I've recently been using the new Spotify app on my Xbox One while playing games and it's been fine until now. Now all of the sudden I've been playing music through spotify but the volume control/app control in the xbox home sidebar (when you...

  • Casual Listener
  • Hi there, I've recently been using the new Spotify app on my Xbox One while playing games and it's been fine until now. Now all of the sudden I've been playing music through spotify but the vol...
  • ThePerilousVoid
  • Newbie
  • 69074 Views
  • 4 replies
  • 1 likes
  • Other
  • 69074 Views
  • 4 replies
  • 1 likes

Spotify Web player + Chromecast streaming randomly drops the sound

Hi guys, Today I started using Spotify Web Player to control Spotify on my Chromecast (since the Windows app doesn't chromecast this). This works well, except for one thing. Sometimes (once every hour) Spotify does not go to the next song after one s...

Untitled.png
  • Newbie
  • Hi guys,   Today I started using Spotify Web Player to control Spotify on my Chromecast (since the Windows app doesn't chromecast this). This works well, except for one thing. Sometimes (once ...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

Spotify support not emailing me

I had a different question before and it didn’t get answered, not even an automated reply. My account recently had problems and I filled out the support form, the same thing happened. Why isn’t spotify emailing me? I’m sure I put the right email addr...

  • Visitor
  • I had a different question before and it didn’t get answered, not even an automated reply. My account recently had problems and I filled out the support form, the same thing happened. Why isn’t spoti...
  • Sebasty
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • Other
  • 485 Views
  • 1 replies
  • 0 likes

Unable to set as default music player in Google Home

Hi I tried setting Spotify as the default Google Home music player, but it keeps failing. I am able to link my account to the Google Home App. When I select "Change default" program, and select spotify, the settings are not updated. Kindly advise, th...

  • Newbie
  • Hi    I tried setting Spotify as the default Google Home music player, but it keeps failing.   I am able to link my account to the Google Home App. When I select "Change default" p...
  • oladunk
  • Casual Listener
  • 2358 Views
  • 3 replies
  • 1 likes
  • 2358 Views
  • 3 replies
  • 1 likes

Gear Sport - Spotify offline doesn't work in training mode

I have a samsung gear sport watch where I've installed the Spotify app. I have premiun accoun and a list downloaded to be accessible offline.When I reproduce this list and I start a training session everything goes fine. However, after the 4th/5th ti...

  • Newbie
  • I have a samsung gear sport watch where I've installed the Spotify app. I have premiun accoun and a list downloaded to be accessible offline. When I reproduce this list and I start a training sessio...
  • roym899
  • Music Fan
  • 911 Views
  • 1 replies
  • 5 likes
  • Samsung
  • 911 Views
  • 1 replies
  • 5 likes

Login on my volvo

Hello, if i try logging inn to the app in my volvo it says username or password is wrong, i then get a message from facebook saying that someone is trying to login from ireland (gives me the ip to the server which is trying to connect), even tho i am...

  • Newbie
  • Hello, if i try logging inn to the app in my volvo it says username or password is wrong, i then get a message from facebook saying that someone is trying to login from ireland (gives me the ip to th...
  • nejatcaliskan
  • Newbie
  • 5245 Views
  • 13 replies
  • 4 likes
  • 5245 Views
  • 13 replies
  • 4 likes