Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12767 Views
  • 83 replies
  • 9 likes
  • Other
  • 12767 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20586 Views
  • 9 replies
  • 2 likes
  • Other
  • 20586 Views
  • 9 replies
  • 2 likes

Superuser Contribution Audiobook hours

If I purchase a audiobook in Spotify, will I get unlimited listening hours or will I still need to cohere to the allocated 15hrs/mth? I have a premium duo account and I am the manager. also, I had a book in my audiobook folder and now it has disappea...

  • Visitor
  • If I purchase a audiobook in Spotify, will I get unlimited listening hours or will I still need to cohere to the allocated 15hrs/mth?  I have a premium duo account and I am the manager.&nbs...
  • AlejaR
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • Other
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Create subplaylists or folders

Subplaylists or folders would be a really good idea to better organize the library.For example, you could drag all playlists for different sports into a folder to have them all collected in one place.For me personally it's dancing in different styles...

  • Casual Listener
  • Subplaylists or folders would be a really good idea to better organize the library. For example, you could drag all playlists for different sports into a folder to have them all collected in one pla...
  • skyy649
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Terms and conditions don’t display upon initial login

On Podcasters I had to sign in again and the link to terms and conditions DOESNT display them, but shows a black screenIt stays blank for more than a minute before I give up. so I have been unable to verify that I’ve read the terms and conditions bec...

IMG_4257.png
  • Newbie
  • On Podcasters I had to sign in again and the link to terms and conditions DOESNT display them, but shows a black screen It stays blank for more than a minute before I give up.  so I have been ...
  • MihailY
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! What Happened with John Fogerty new album? "Wrote a Song for Everyone"

The album "Wrote A Song For Everyone" by John Fogerty is gone. The previously link was here https://play.spotify.com/album/2G6chemqdiNHxEw1ucZ7pw but now I can't listen to any song. What happened?

  • Visitor
  • The album "Wrote A Song For Everyone" by John Fogerty is gone. The previously link was here https://play.spotify.com/album/2G6chemqdiNHxEw1ucZ7pw but now I can't listen to any song. What happened?
  • kirkja
  • Music Fan
  • 2066 Views
  • 8 replies
  • 0 likes
  • Other
  • 2066 Views
  • 8 replies
  • 0 likes

Superuser Contribution LG WebOS app is really slow and laggy

Spotify App on LG TV (model is from 2017) is really slow and most of the time it struggles to play after the first song has played on a playlist; it just gets stuck on the next song, displaying album cover and title, but nothing happens. The app sort...

  • Casual Listener
  • Spotify App on LG TV (model is from 2017) is really slow and most of the time it struggles to play after the first song has played on a playlist; it just gets stuck on the next song, displaying album...
  • bokbokwhoosh
  • Newbie
  • 5109 Views
  • 12 replies
  • 1 likes
  • 5109 Views
  • 12 replies
  • 1 likes

Why can't I apply a gift card to a premium account.?It is a form of payment

I filled out a survey and was given the option to choose a $30 gift card from various places. I didn't like most of them so I chose one for Spotify, turns out it cannot be applied to a premium account which is ludicrous. What is the point of a gift c...

  • Visitor
  • I filled out a survey and was given the option to choose a $30 gift card from various places. I didn't like most of them so I chose one for Spotify, turns out it cannot be applied to a premium accoun...
  • Ed_Kean
  • Casual Listener
  • 230 Views
  • 2 replies
  • 1 likes
  • 230 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution "Liked songs" on Alexa are ALWAYS played in shuffle mode :-(

On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song.This is downright frustrating for me because I always want to start w...

  • Newbie
  • On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song. This is downrigh...
  • Karulox
  • Visitor
  • 1901 Views
  • 3 replies
  • 0 likes
  • 1901 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is there a way to change the background colors when sharing tracks?

Hi!I'm an artist and I want to share my tracks, however, when sharing it chooses a background color that doesn't match my track's cover colors so it doesn't look very nice.Is there a way for me to edit this?

  • Visitor
  • Hi! I'm an artist and I want to share my tracks, however, when sharing it chooses a background color that doesn't match my track's cover colors so it doesn't look very nice. Is there a way for me...
  • mrimagination
  • Regular
  • 2703 Views
  • 2 replies
  • 1 likes
  • 2703 Views
  • 2 replies
  • 1 likes

Superuser Contribution spotify stops everytime i try to play a song. Works when i enter vc discord

I recently bought new headphones and need a USB-C to connect them but when it's connected the spotify stops the music immediately i play one song and only plays the full song if I enter a voice chat channel from discord

  • Visitor
  • I recently bought new headphones and need a USB-C to connect them but when it's connected the spotify stops the music immediately i play one song and only plays the full song if I enter a voice chat ...
  • Ivelina
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

download music to SD card on my windows laptop

I want to download a playlist onto an SD Card. The SD Card is connected to my windows 11 laptop or do i have to download using my android phone

  • Visitor
  • I want to download a playlist onto an SD Card. The SD Card is connected to my windows 11 laptop or do i have to download using my android phone
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing sound on PS5

PlanPemium Device(PlayStation 5) My Question or IssueSpotify on my PS5 has stopped playing tracks. When playing, the track shows to be playing (the time/progress bar moves) but no sound plays. Spotify works on all my other devices, but it suddenly st...

  • Casual Listener
  •   Plan Pemium   Device (PlayStation 5)   My Question or Issue Spotify on my PS5 has stopped playing tracks. When playing, the track shows to be playing (the time/progress bar m...
  • Its_miri
  • Newbie
  • 26080 Views
  • 11 replies
  • 2 likes
  • PlayStation
  • 26080 Views
  • 11 replies
  • 2 likes

Superuser Contribution Play queue

hello, my issue is that each time I start a new playlist, after the first song it reverts back to the old playlist and the up top center, it says queue. If I click on the song at the bottom it will automatically go to the artist doing the cover inste...

  • Casual Listener
  • hello, my issue is that each time I start a new playlist, after the first song it reverts back to the old playlist and the up top center, it says queue.  If I click on the song at the bottom it...
  • scoop33G
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • Other
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts are considerably quieter compared to music in iOS

PlanPremiumCountryUnited StatesDeviceiPhone 15 plus / iPad (8th generation)Operating SystemiOS 17.6.1 / iPadOS 17.5.1 My Question or IssuePodcast playback is considerably quieter compared to music. This issue has persisted between a bunch of differen...

  • Visitor
  • Plan Premium Country United States Device iPhone 15 plus / iPad (8th generation) Operating System iOS 17.6.1 / iPadOS 17.5.1   My Question or Issue Podcast playback is considerably qui...
  • OscarDC
  • Moderator
  • 561 Views
  • 1 replies
  • 1 likes
  • Other
  • 561 Views
  • 1 replies
  • 1 likes

Ai Dj feature in Romania

PlanFamily premiumCountryRomania My Question or IssueHi! Since 2023 I keep hearing about this Ai Dj feature on spotify , and at first I understood that It wasn't released yet in the majority of countries. But now is 2024 and I tried ,again, to find i...

  • Newbie
  • Plan Family premium Country Romania   My Question or Issue Hi! Since 2023 I keep hearing about this Ai Dj feature on spotify , and at first I understood that It wasn't released yet in the ...
  • Maxim
  • Spotify Star
  • 1093 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1093 Views
  • 1 replies
  • 0 likes

can I download music onto an mp3 player

I can't have my phone in school but I can have music. Can I download music onto an mp3 player

  • Visitor
  • I can't have my phone in school but I can have music. Can I download music onto an mp3 player
  • Maxim
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

[Tesla] Only 20 albums are shown for an artist

Only 20 albums are shown for an artist in Tesla. Steps to Reproduce:1. Open an artist with more than 20 albums.2. Play the 21th album on Mac, iPhone and Tesla. Results:Mac and iPhone: possibleTesla: impossible, albums after 20th are missing completel...

  • Roadie
  • Only 20 albums are shown for an artist in Tesla.   Steps to Reproduce: 1. Open an artist with more than 20 albums. 2. Play the 21th album on Mac, iPhone and Tesla.   Results: Mac and...
  • YoMan1337
  • Newbie
  • 304 Views
  • 1 replies
  • 1 likes
  • 304 Views
  • 1 replies
  • 1 likes

HEOS skipping songs

Since few weeks, when playing through my DENON Heos Soundbar & Spotify Connect, few songs are skipped. Meaning that in Spotify it looks like the song is playing, but HEOS is silent throughout the whole song and sound is back again when the next song ...

  • Roadie
  • Since few weeks, when playing through my DENON Heos Soundbar & Spotify Connect, few songs are skipped. Meaning that in Spotify it looks like the song is playing, but HEOS is silent thro...
  • Ram9cc
  • Casual Listener
  • 1503 Views
  • 2 replies
  • 0 likes
  • Denon
  • 1503 Views
  • 2 replies
  • 0 likes

Solved!! Lyrics not synced

PlanPremiumCountrySaudi ArabiaDeviceWindows PCOperating SystemWindows 11 My Question or IssueLyrics not synced in this songhttps://open.spotify.com/track/2sqfLwGKXDw1nGjFhH3GGX?si=a446cc89c43f4454

  • Newbie
  • Plan Premium Country Saudi Arabia Device Windows PC Operating System Windows 11   My Question or Issue Lyrics not synced in this song https://open.spotify.com/track/2sqfLwGKXDw1nGjFhH...
  • signal7
  • Regular
  • 1179 Views
  • 2 replies
  • 0 likes
  • music
  • 1179 Views
  • 2 replies
  • 0 likes