desktop playback speed is still not working

[s2465243]

Board says this issue has been fixed but it hasn't - desktop playback speed on podcasts stuck on 1.3. Slider will not move to 1, issue not resolved. Tried reinstalling, deleting, etc or using another browser but nothing works. How do I get playback to 1, or 1.1 and make it react to the controls again.

[Maria]

Hey there,

Thanks for reaching out on the Community!

Just to make sure we cover all bases, could you try a clean reinstall of the app, if you haven't already? This will clear any stored cache from the device, as well as ensure that you're running the latest version.

If that doesn't do the trick, can you let us know if this happen with both the Web Player and with the desktop app? Are you experiencing similar issue on any other devices that you use Spotify on? If possible, could you also try connecting to another network to see if you notice any difference?

Let us know how you get on.

[s2465243]

Hello, 'clean reinstalls' don't work. I see that since I posted, others continue to have the same problem. Could spotify fix the playback speed, so we can speed up podcasts with very slow speakers. Even being able to playback at x1.2 would be better than the very slow speed many book reviews play at. I use a desktop, it's not an app, and I'm having the same problem in firefox, chrome and any other browser I try. It's obviously a glitch in spotify!  The problem's with spotify, not with caches or cookies! This is always the thing you're told - it's cookies - no, it's spotify!

Thanks

[s2465243]

Hi I don't use spotify on any other devices, don't have a mobile, just would love for it to work as intended on my desktop. I use the bog standard web player, and the fact so many others have this problem points to spotify as having the fault, not anyone else's computer programs, etc. 

It's frustrating that spotify can't or won't fix it, and the speed of replay sliding switch hasn't been fixed. 

Please rectify this, it's getting very frustrating. 

Thankyou.

[AlejaR]

Hey there @s2465243,

Thanks for your reply and for the info you shared with us.

We understand where you're coming from, Rest assured, we'll do our best to help you.

We could not replicate this behavior on our side, so just to confirm and clarify, you only use the web player and not the desktop app, correct? It'd be awesome if you could give us more info. We'd suggest you clear the host files from your computer. You can follow these steps to do it.

If the above doesn't do the trick, we'd like to gather some additional info, to better isolate this behavior. Please send us the following:

• Does this happen if you use a different computer? You can ask for the computer of a relative or a friend to open your account and check.
• The make/model and OS of the affected device.
• Does this happen when playing a specific show? If not sure, it'd be awesome if you could check. If yes, send us the link to it by following these steps.
• Does this happen if you open a different account on the affected devices? If possible, you can create a free test account to check if the issue persists there.

Keep us in the loop!

[dwilson5]

Plan

Premium

Country

US

Device

Macbook Pro 2023 - 14 inch

Operating System

macOS Sonoma 14.6.1

My Question or Issue

Playback speed setting doesn't seem to work on on my Macbook.  If I change it, it doesn't seem to actually update the actual speed of what is playing.

I typically go back and forth from my phone (Android, Pixel 6a), so not sure if it has something to do with that.  I'm unable to change the speed from my phone while it is playing on my laptop.

I've also tried transferring back to my phone and updating speed (it works fine), then transferring back to my laptop.  Once transferred, it goes back to its original speed (1.5x instead of the .6x I set it to on my phone).

Also just updated my laptop app version to latest 1.2.45.454 with Homebrew.  The app then self-updated to 1.2.47.364.  Speed setting still does not work

[dwilson5]

So I forgot to reply to this earlier, but my issue with the desktop app has just resolved itself at this point, leading me to also believe it was not due to cached data or cookies.  I did not perform a "clean reinstall" before this.

I think one thing that would really help in troubleshooting these situations is a mechanism / button that can be clicked to capture cached metadata (relevant to application performance) and cookies, and send them to tech support.  Even if there is an issue that is resolved by clearing cookies and cached data, that's still an issue within the app that should be resolved.  Capturing cookies and cached data should help reproduce these error conditions.

Thank you!