Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7198 Views
  • 49 replies
  • 6 likes
  • Other
  • 7198 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

Cannot play songs on my vehicle stereo from USB smartphone Android

So my work vehicle can play songs and audio files via USB from my smartphone. I can't get it to play my spotify playlist (that i downloaded since i'm premium). It just doesn't find them. I really want it to work, i hate normal radio music. Is there a...

  • Newbie
  • So my work vehicle can play songs and audio files via USB from my smartphone. I can't get it to play my spotify playlist (that i downloaded since i'm premium). It just doesn't find them.   I r...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Connect with Car Stereo (JVC KW-V330BT) issue with iphone

I've a problem when upgrade ios from ios 11.1.0 to 11.1.1before then i can connect my iphone to JVC it's work fine when connected spotify app on my phone show only spotify logo and i can control spotify with my JVC car stereo but now when connect my ...

  • Casual Listener
  • I've a problem when upgrade ios from ios 11.1.0 to 11.1.1 before then i can connect my iphone to JVC it's work fine when connected spotify app on my phone show only spotify logo and i can control sp...
  • carlosil
  • Newbie
  • 1803 Views
  • 1 replies
  • 0 likes
  • 1803 Views
  • 1 replies
  • 0 likes

WHY ARE YOU ADVERTISING VICELAND? I CANNOT PLAY THIS AT WORK

One of your advertisers is "Viceland" which advertises dildos. Yes, dildos. Seriously. I am listening to "Peaceful Piano" in my law office and this advertisement from Viceland keeps playing over and over advertising dildos. I have no choice but to sh...

  • Newbie
  • One of your advertisers is "Viceland" which advertises dildos. Yes, dildos. Seriously. I am listening to "Peaceful Piano" in my law office and this advertisement from Viceland keeps playing over and ...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Playlists

I have never known such a pain in the **bleep** process of trying to get the music I want on my playlists. Also I have an account but it doesn't seem to be working properly, or I am not actually recognised. I am happy with the fact there is all music...

  • Newbie
  • I have never known such a pain in the **bleep** process of trying to get the music I want on my playlists. Also I have an account but it doesn't seem to be working properly, or I am not actually reco...
  • WAVYSOUND
  • Casual Listener
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Google Home and Spotify Connect over Yamaha Receiver

Hello, I have a Yamaha Receiver with Spotify Connect.So I can start to play music on it with my smartphone and the spotify app and when I turn off my Smartphone the Music continues. My Question:Is it possible with Google Home Mini to do the same."Hey...

  • Newbie
  • Hello,   I have a Yamaha Receiver with Spotify Connect. So I can start to play music on it with my smartphone and the spotify app and when I turn off my Smartphone the Music continues. &nbsp...
  • 5500 Views
  • 0 replies
  • 36 likes
  • 5500 Views
  • 0 replies
  • 36 likes

Superuser Contribution concert announcement?

We would like to announce the concerts which we organize in our performance hall. How we can do that? Can you help me?

  • Newbie
  • We would like to announce the concerts which we organize in our performance hall. How we can do that? Can you help me?
  • 387 Views
  • 0 replies
  • 0 likes
  • Other
  • 387 Views
  • 0 replies
  • 0 likes

Google Home Playing Random Playlists and Songs

When I ask my google home to play my gym playlist or any other playlist for that matter, it plays some random persons gym playlist or one made by spotify. It has even begun doing it with my GH shortcuts where the spotify playlist name is written down...

  • Casual Listener
  • When I ask my google home to play my gym playlist or any other playlist for that matter, it plays some random persons gym playlist or one made by spotify. It has even begun doing it with my GH shortc...
  • Dylan_Nesbitt
  • Casual Listener
  • 2418 Views
  • 1 replies
  • 0 likes
  • music
  • 2418 Views
  • 1 replies
  • 0 likes

Web player plays on phone

EVERY TIME I try to play a song, playlist, etc. from the web player on my computer, it automatically starts playing on my phone instead. If I wanted to play music on my phone, I would have used the app on my phone! How can I prevent this from happeni...

  • Casual Listener
  • EVERY TIME I try to play a song, playlist, etc. from the web player on my computer, it automatically starts playing on my phone instead. If I wanted to play music on my phone, I would have used the a...
  • Poy
  • Casual Listener
  • 3505 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 3505 Views
  • 4 replies
  • 0 likes

History of headphones / speakers used

Hey, As we increase the number of wireless headphones, and thereby the risk of losing them it would be great to know when a certain headphone / speaker was used. Have tried other ways to find this out, but for Sportify it would make sense to log this...

  • Newbie
  • Hey,   As we increase the number of wireless headphones, and thereby the risk of losing them it would be great to know when a certain headphone / speaker was used.   Have tried other wa...
  • 308 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 308 Views
  • 0 replies
  • 0 likes

Not Working at all

Every time I try to open it in my browser it pops up with a note at the top that says, "Opps, something went wrong. Please reload."And it keeps doing that until eventually it won't open anything and the following message displays: 504 Gateway Time-ou...

  • Casual Listener
  • Every time I try to open it in my browser it pops up with a note at the top that says, "Opps, something went wrong. Please reload." And it keeps doing that until eventually it won't open anything an...
  • Chaplatéyar
  • Regular
  • 1218 Views
  • 6 replies
  • 0 likes
  • 1218 Views
  • 6 replies
  • 0 likes

Chrome enabled protected content but still can't load the player

I keep getting the Enable player in your browser. I followed the step for chrome and it is actually already allowing playing of protected content. Allowed an exemption for spotify to load flash incase that was the issue, tried incognetio. Nothing see...

  • Newbie
  • I keep getting the Enable player in your browser. I followed the step for chrome and it is actually already allowing playing of protected content.    Allowed an exemption for spotify to l...
  • 1571 Views
  • 0 replies
  • 16 likes
  • 1571 Views
  • 0 replies
  • 16 likes

Webplayer down?

504 Gateway Time-out  

  • Roadie
  • 504 Gateway Time-out    
  • Sebasty
  • Community Legend
  • 672 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 672 Views
  • 5 replies
  • 0 likes

cant play music from laptop

i have been using spotify for the last 2 hours no issues and then im greeted with a message saying i have to enable the web player in my browser so i go to the support site download the right file needed but then get the message its not applicable bu...

  • Newbie
  • i have been using spotify for the last 2 hours no issues and then im greeted with a message saying i have to enable the web player in my browser so i go to the support site download the right file ne...
  • Sebasty
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! open.spotify.com webplayer stops playing music after 9 seconds

Today the new webplayer open.spotify.com was pushed to me again instead of the old (working) play.spotify.com. After selecting some music I pressed play, but every songs just freezes after playing exactly 9 seconds. The music stops, but the player do...

  • Casual Listener
  • Today the new webplayer open.spotify.com was pushed to me again instead of the old (working) play.spotify.com. After selecting some music I pressed play, but every songs just freezes after playing ex...
  • fullSense
  • Newbie
  • 54866 Views
  • 21 replies
  • 10 likes
  • Web Player
  • 54866 Views
  • 21 replies
  • 10 likes

alexa can't find any music by title/artist/album/genre - French account

Hi when I to ask alexa to play any song title/artist/album/genre it say it cound't find any title/artist/album/genre songs. For exemple I have tried:Alexa, play Fly Like an Eagle by the Steve Miller Band on Spotify.Alexa play songs by Andy Gibb on Sp...

  • Newbie
  • Hi when I to ask alexa to play any song title/artist/album/genre it say it cound't find any title/artist/album/genre songs. For exemple I have tried: Alexa, play Fly Like an Eagle by the Steve Mill...
  • user-removed
  • Not applicable
  • 2342 Views
  • 1 replies
  • 0 likes
  • 2342 Views
  • 1 replies
  • 0 likes

search and play , desktop vs android version

I have a premium suscription with desktop version installed in Windows 10 and also installed in my cell phone, android 7. Sometimes, after i've found a song in desktop, spotify says the song cannot be played because does not exist, but the very same ...

  • Newbie
  • I have a premium suscription with desktop version installed in Windows 10 and also installed in my cell phone, android 7. Sometimes, after i've found a song in desktop, spotify says the song cannot b...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Web Player play button not working

I can search everything just fine but can't play anything on the web player. Sometimes the problem fixes itself some days but it seems to be reccuring. What should I do?

  • Newbie
  • I can search everything just fine but can't play anything on the web player. Sometimes the problem fixes itself some days but it seems to be reccuring. What should I do?
  • xkufix
  • Newbie
  • 791 Views
  • 2 replies
  • 0 likes
  • 791 Views
  • 2 replies
  • 0 likes

Solved!! Hitting like does not add song to Liked From Radio playlist.

So when I would listen to the radio, if i liked a song, it would go to the "Liked From Radio" playlist just fine. If I REALLY loved it, I'd add them to a PL of my own. This is how I managed the two. To my dismay, I decided to eventually look at the L...

  • Music Fan
  • So when I would listen to the radio, if i liked a song, it would go to the "Liked From Radio" playlist just fine. If I REALLY loved it, I'd add them to a PL of my own. This is how I managed the two. ...
  • Smokeandflow
  • Casual Listener
  • 13116 Views
  • 14 replies
  • 1 likes
  • Other
  • 13116 Views
  • 14 replies
  • 1 likes

Mixing virtual and physical Music collection

First of all I think your service is awesome, I can find almost everything on Spotify, and for a listener for me, it’s just the paradise. The interface could sometimes be more easy, and I did not find a “genre” classification. However, I wish I would...

  • Newbie
  • First of all I think your service is awesome, I can find almost everything on Spotify, and for a listener for me, it’s just the paradise. The interface could sometimes be more easy, and I did not fin...
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Chef'Special

In my country (Italy) most of Chef'Special songs are not available, while in the Netherlands they are all available. How is that possible and could it just be a technical issue?

  • Newbie
  •  In my country (Italy) most of Chef'Special songs are not available, while in the Netherlands they are all available. How is that possible and could it just be a technical issue?
  • vfont
  • Newbie
  • 350 Views
  • 1 replies
  • 0 likes
  • Other
  • 350 Views
  • 1 replies
  • 0 likes