Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11732 Views
  • 78 replies
  • 9 likes
  • Other
  • 11732 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20414 Views
  • 9 replies
  • 2 likes
  • Other
  • 20414 Views
  • 9 replies
  • 2 likes

Solved!! Can brands use Spotify?

Hi, I am wondering if companies can create their own Spotify playlists, with track suggestions from staff and customers? Is there any term or condition which prevents brands from being able to do this? Thanks Rob

  • Newbie
  • Hi,   I am wondering if companies can create their own Spotify playlists, with track suggestions from staff and customers?   Is there any term or condition which prevents brands fro...
  • harmalarma
  • Casual Listener
  • 32721 Views
  • 36 replies
  • 2 likes
  • Social & Random
  • 32721 Views
  • 36 replies
  • 2 likes

fix artist on the site

PLEASE BRING BACK THE OLD LAYOUT WHERE WHEN YOU GO TO ARTISTS YOU CAN PLAY ALL THE SONGS YOU SAVED BY AN ARTIST, IT IS MORE CONVENIENT THAN SCOURING THROUGH SONGS, AND AIDS IN FINDING SONGS YOU LIKE BY AN ARTIST THAT YOU DON'T REMEMBER THE NAME OF, A

...

  • Newbie
  • <h1><font color="red"><center>PLEASE BRING BACK THE OLD LAYOUT WHERE WHEN YOU GO TO ARTISTS YOU CAN PLAY ALL THE SONGS YOU SAVED BY&nbsp...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Sort songs by date Playlist

Hi, When i (automatically) sort my songs in my playlist by date by clicking on the calendar, does everybody sees my playlist like this? Or is it just me who sees the last songs at the top?

  • Music Fan
  • Hi,   When i (automatically) sort my songs in my playlist by date by clicking on the calendar, does everybody sees my playlist like this? Or is it just me who sees the last songs at the top?
  • MattSuda
  • Spotify Star
  • 909 Views
  • 1 replies
  • 1 likes
  • 909 Views
  • 1 replies
  • 1 likes

Taking Chris Brown's music off the "Are & Be" playlist

I was listening to the "Are & Be" playlist the other night, and as I was listening, a Chris Brown song titled "Questions" began playing. I know that this is wishful thinking, but don't you think that maybe people should stop listening to and supporti...

  • Newbie
  • I was listening to the "Are & Be" playlist the other night, and as I was listening, a Chris Brown song titled "Questions" began playing.   I know that this is wishful thinking, but don't y...
  • 513 Views
  • 0 replies
  • 3 likes
  • 513 Views
  • 0 replies
  • 3 likes

Radio station variety

I'm listening to 3 different stations (Collective Soul, Michael Franti, Saint Motel) regularly and have noticed that they repeat the same songs among the half dozen artists.I joined Spotify because it supposedly has the one of the largest, best sound...

  • Newbie
  • I'm listening to 3 different stations (Collective Soul, Michael Franti, Saint Motel) regularly and have noticed that they repeat the same songs among the half dozen artists. I joined Spotify because...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Spotify to seriously consider the ideas that people put up, same ideas for years and no changes..

How come Spotify can label an explicit song but cannot filter it out if a user' chooses not to have to listen to **bleep** this or that, seriously fredom of choice works both ways.

  • Casual Listener
  • How come Spotify can label an explicit song but cannot filter it out if a user' chooses not to have to listen to **bleep** this or that, seriously fredom of choice works both ways.
  • gastreloar
  • Casual Listener
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Roku app

Why can't I access my playlists on the Spotify Roku app? This is a problem!!

  • Newbie
  • Why can't I access my playlists on the Spotify Roku app? This is a problem!!
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Fix browse > discover screens

Your developers and testers are using screens that are much too large. I keep waiting for an update that changes that screen so that it is usable on my primary device (iPhone 7) instead of rows labeled”Because you listened to...” or “Suggested for yo...

  • Newbie
  • Your developers and testers are using screens that are much too large.  I keep waiting for an update that changes that screen so that it is usable on my primary device (iPhone 7) instead of row...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Spotify Connect - Devices

We use Spotify on the office Network, I discover that my available devices area available for every one on the sema network, even if they have different Spotify accounts, this is wrong... the devices should be available for my account. There is a way...

  • Newbie
  • We use Spotify on the office Network, I discover that my available devices area available for every one on the sema network, even if they have different Spotify accounts, this is wrong... the devices...
  • 281 Views
  • 0 replies
  • 0 likes
  • Connect
  • 281 Views
  • 0 replies
  • 0 likes

Money grubbing losers

Why wouldn’t you offer the full service to everyone. Yes that’s right, money! As soon as an equivalent app comes along but free I’m gone I have no loyalty as neither does the sell out douche bag that’s peddling it. Bye for now

  • Newbie
  • Why wouldn’t you offer the full service to everyone. Yes that’s right, money! As soon as an equivalent app comes along but free I’m gone  I have no loyalty as neither does the sell out douche ba...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Spotify Roku Channel No Longer Working Properly

Spotify works great on my Windows 10 desktop computer and used to work on Roku. Now when I log in on the Rolu channel, I no longer see my music, my playlists, etc. I hope someone can help solve this problem. Thanks!

  • Newbie
  • Spotify works great on my Windows 10 desktop computer and used to work on Roku.  Now when I log in on the Rolu channel, I no longer see my music, my playlists, etc.  I hope someone can help...
  • adelguy1
  • Newbie
  • 432 Views
  • 1 replies
  • 1 likes
  • Other
  • 432 Views
  • 1 replies
  • 1 likes

Her soundtrack

I don't find the "Her" soundtrack, particularly the "Song on the beach" by Arcade Fire.Can you help me?

  • Regular
  • I don't find the "Her" soundtrack, particularly the "Song on the beach" by Arcade Fire. Can you help me?
  • Joutfeast
  • Newbie
  • 2610 Views
  • 3 replies
  • 6 likes
  • Other
  • 2610 Views
  • 3 replies
  • 6 likes

Add support for Google ChromeCast

Can we please let this happen? It's been so convenient having my payments through my phone account and I've just started a family plan with my girlfriend but now I have another debit on my account!

  • Newbie
  • Can we please let this happen? It's been so convenient having my payments through my phone account and I've just started a family plan with my girlfriend but now I have another debit on my account! ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Fix It

I am getting frustrated with the fact that for a week now, Spotify has been unable to resolve an obviously internal issue that is making it impossible for me to change the credit card I use to pay for my subscription. The card I originally registered...

  • Newbie
  • I am getting frustrated with the fact that for a week now, Spotify has been unable to resolve an obviously internal issue that is making it impossible for me to change the credit card I use to pay fo...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

(Mobile) behind the lyrics stopped working

I have a Samsung S6active and when I updated to 8.4.26.770 armV7 I lost access to behind the lyrics. I have saved songs that had it before and it's not even an option now. (Nothing behind album cover) I tried reinstalling and no luck. The button in s...

  • Casual Listener
  • I have a Samsung S6active and when I updated to 8.4.26.770 armV7  I lost access to behind the lyrics. I have saved songs that had it before and it's not even an option now. (Nothing behind album...
  • isobelrosado
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 362 Views
  • 2 replies
  • 0 likes

Find a song

Hello I have a question.Why are some songs not on Spotify? I cant find Matthew Perryman jones-Out of reach?Its a older song, but there are song much older ...And easy to find on Spotify?

  • Newbie
  • Hello   I have a question. Why are some songs not on Spotify?  I cant find Matthew Perryman jones-Out of reach? Its a older song,  but there are song much older ... And easy to f...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Sprint Car Motorsports Marketing

I'm the Owner/Driver for Chris Durand Racing, a Professional 360ci Sprint Car Team based out of London, Ontario that races all over North America. It would be awesome to represent Spotify and be marketing partners for the 2018 racing season! contact ...

  • Newbie
  • I'm the Owner/Driver for Chris Durand Racing, a Professional 360ci Sprint Car Team based out of London, Ontario that races all over North America. It would be awesome to represent Spotify and be mark...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Louis CK disgrace

I listened recently to a Louis CK set after he admitted shocking sexual behavior that was hurtful to others present. Hearing his sexual material, which I previously respected, made my flesh crawl. Please remove him from your site.

  • Newbie
  • I listened recently to a Louis CK set after he admitted shocking sexual behavior that was hurtful to others present.  Hearing his sexual material, which I previously respected, made my flesh cra...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

My song has been linked to the wrong artist

Hello, I recently got my song "Basskick" by "Influx" put on Spotify but it has been linked to another influx which isn't me. This is the artist that it has been creditied to (first picture) and the second picture is my account which I would like my s...

  • Newbie
  • Hello, I recently got my song "Basskick" by "Influx" put on Spotify but it has been linked to another influx which isn't me.   This is the artist that it has been creditied to (first picture) ...
  • jsannn
  • Community Legend
  • 617 Views
  • 1 replies
  • 0 likes
  • music
  • 617 Views
  • 1 replies
  • 0 likes

Google Home, Chromecast Audiogroups and Spotify Connect Issue

Following problem:When I initiate music streaming from spotify with my Google Home for a Chromecast Audiogroup, and the start the Spotify app on my phone, Spotify Connect asks me if I want to continue listen on the Google Home the stream was initiate...

  • Newbie
  • Following problem: When I initiate music streaming from spotify with my Google Home for a Chromecast Audiogroup, and the start the Spotify app on my phone, Spotify Connect asks me if I want to conti...
  • 455 Views
  • 0 replies
  • 1 likes
  • 455 Views
  • 0 replies
  • 1 likes