Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11286 Views
  • 74 replies
  • 9 likes
  • Other
  • 11286 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20313 Views
  • 9 replies
  • 2 likes
  • Other
  • 20313 Views
  • 9 replies
  • 2 likes

Reward Loyal Spotify Users With Hulu Bundle

I am a loyal Spotify user that is extremely disappointed that current spotify Premium and Free account holders cannot get a bundle deal for Hulu. I am enrolled as a student at a University, and will be for the next two years, but because my Fall clas...

  • Newbie
  • I am a loyal Spotify user that is extremely disappointed that current spotify Premium and Free account holders cannot get a bundle deal for Hulu. I am enrolled as a student at a University, and will ...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

How do I change the thumbs up thumbs down on a song (Radio)

I like how the Spotify Radio works except for one thing: When I accidently give a song a Thumbs Down (Example: The Reason, by Hoobastank), Spotify skips the song, but won't let me change the song to a thumbs up. I really do like that song. Do I just ...

  • Newbie
  • I like how the Spotify Radio works except for one thing: When I accidently give a song a Thumbs Down (Example: The Reason, by Hoobastank), Spotify skips the song, but won't let me change the song to ...
  • Joshford1992
  • Newbie
  • 3940 Views
  • 5 replies
  • 5 likes
  • 3940 Views
  • 5 replies
  • 5 likes

unable to un-revoke amazon echo in apps. I accidentally revoked this app. according to Spotify this

I accidentally revoked the amazon - echo app from allowed applications, even before I tried to connect to Echo. According to Spotify one can easily undo this. After hours of trying I still am nowhere. Can anyone help?

  • Newbie
  • I accidentally revoked the amazon - echo app from allowed applications, even before I tried to connect to Echo. According to Spotify one can easily undo this. After hours of trying I still am nowhere...
  • 647 Views
  • 0 replies
  • 1 likes
  • 647 Views
  • 0 replies
  • 1 likes

Solved!! Can't login to Spotify on Roku 3

I just got a new ROKU 3. I am a premium Spotify customer but I see the following message every time I try to login via the ROKU: As recommended, I have checked my settings but every other channel (including ones that require login like MLB.TV, Netfli...

  • Music Fan
  • I just got a new ROKU 3. I am a premium Spotify customer but I see the following message every time I try to login via the ROKU:     As recommended, I have checked my settings but ev...
  • Societywolf
  • Newbie
  • 18585 Views
  • 51 replies
  • 1 likes
  • 18585 Views
  • 51 replies
  • 1 likes

Superuser Contribution Boton "disponible sin conexion" no aparece

Simplemente eso, en algunas playlist y algunos albumes, no aparece el mencionado boton.Se puede escuchar online sin problemas.Alguien le pasa algo similar?Uso windows phone 10

  • Casual Listener
  • Simplemente eso, en algunas playlist y algunos albumes, no aparece el mencionado boton. Se puede escuchar online sin problemas. Alguien le pasa algo similar? Uso windows phone 10
  • facusdivididos
  • Newbie
  • 8752 Views
  • 10 replies
  • 0 likes
  • 8752 Views
  • 10 replies
  • 0 likes

Bands

I recently just spoke with a band member who told me Spotify only pays bands $20 for about every million plays. He mentioned that Youtube and Apple pay better. He is not the only band member I have heard mention that they don't make much. I would act...

  • Newbie
  • I recently just spoke with a band member who told me Spotify only pays bands $20 for about every million plays.  He mentioned that Youtube and Apple pay better.  He is not the only band mem...
  • 464 Views
  • 0 replies
  • 0 likes
  • 464 Views
  • 0 replies
  • 0 likes

Just migrated from Groove Music Pass to Spotify Premium - How do I now upgrade to Family Premium

I just did it - moved from Annual Groove Music Pass to Spotify Premium. I DID take advantage of the Groove-music-only 60 day free trial for Spotify Premium - but here's what I want to do and the question(s) I have: 1. Can I upgrade to Premium for Fam...

  • Newbie
  • I just did it - moved from Annual Groove Music Pass to Spotify Premium.  I DID take advantage of the Groove-music-only 60 day free trial for Spotify Premium - but here's what I want to do and th...
  • 398 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 398 Views
  • 0 replies
  • 0 likes

Chiado na reproduçao das musicas pelo bluetooth

Boa noite, recentemente me tornei usuário premium da spotify e estou com um pequeno problema.Quando estou ouvindo musica pelo bluetooth no carro usando spotify noto um pequeno chiado junto a musica.Queria saber se isso é devido a má conexao com a int...

  • Newbie
  • Boa noite, recentemente me tornei usuário premium da spotify e estou com um pequeno problema. Quando estou ouvindo musica pelo bluetooth no carro usando spotify noto um pequeno chiado junto a musica...
  • mauriciovbs
  • Casual Listener
  • 13259 Views
  • 3 replies
  • 0 likes
  • 13259 Views
  • 3 replies
  • 0 likes

Window Phone - Spotify 5.2.4.0

When will spotify release the latest version to windows phone, or it is restricted for the different models? This app sux so bad, Comeback Groove.

  • Newbie
  • When will spotify release the latest version to windows phone, or it is restricted for the different models? This app sux so bad, Comeback Groove.
  • 516 Views
  • 0 replies
  • 2 likes
  • 516 Views
  • 0 replies
  • 2 likes

Web player - Work log in

I have a Spotify account that is linked to my Facebook page, which I love. At work we are able to listen to music through the web player, however Facebook pages are blocked so when I try to log in I receive a blocked page. Is there any work-around fo...

  • Newbie
  • I have a Spotify account that is linked to my Facebook page, which I love. At work we are able to listen to music through the web player, however Facebook pages are blocked so when I try to log ...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Comerciais

Gostaria de demonstrar minha disponibilide para ser garoto propaganda em um dos vídeos de anúncio, danço hip-hop e achei muito divertido os novos anúncios com efeito de bumerangue.Aguardo retorno (marlonjosino@gmail.com).Atenciosamente, Marlon

  • Newbie
  • Gostaria de demonstrar minha disponibilide para ser garoto propaganda em um dos vídeos de anúncio, danço hip-hop e achei muito divertido os novos anúncios com efeito de bumerangue. Aguardo...
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

Trying to find Jack Miz song - I ain't going home tonite

Hello spotify, i am trying to find a song anywere on the interrnet that is called Jack Miz and the song name is I aint going home tonight

  • Newbie
  • Hello spotify, i am trying to find a song anywere on the interrnet that is called Jack Miz and the song name is I aint going home tonight 
  • 533 Views
  • 0 replies
  • 0 likes
  • 533 Views
  • 0 replies
  • 0 likes

unable to stream Podcasts on Chromecast

Hi,I tried to stream a Podcast to a Chromecast Audio but it is not possible to select the device. It shows up in the devices list but I am not able to select it.Streaming songs to the Chromecast works without problems. Is there a way to stream podcas...

  • Casual Listener
  • Hi, I tried to stream a Podcast to a Chromecast Audio but it is not possible to select the device. It shows up in the devices list but I am not able to select it. Streaming songs to the Chromecast ...
  • bingojesus
  • Casual Listener
  • 9085 Views
  • 4 replies
  • 11 likes
  • 9085 Views
  • 4 replies
  • 11 likes

Localization in Turkey

I've been using Spotify since 2014. And I've come to realize that the Spotify advertisements we all come across are not localized well enough. The language sounds odd since a word for word translation method is applied to these social media promotion...

  • Newbie
  • I've been using Spotify since 2014. And I've come to realize that the Spotify advertisements we all come across are not localized well enough. The language sounds odd since a word for word translatio...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

log in pop up window opens and closes before i can sign in

I'm trying to access the web player. every time i click the button to sign in, a window pops up and then immediately closes before i can actually enter my information and log in. how do i fix this?

  • Newbie
  • I'm trying to access the web player. every time i click the button to sign in, a window pops up and then immediately closes before i can actually enter my information and log in. how do i fix this?
  • 494 Views
  • 0 replies
  • 0 likes
  • 494 Views
  • 0 replies
  • 0 likes

I really don't want to change providers but...

Everything about Spotify sucks so bad right now. Web player is not working in Chrome, Windows Explorer, or Firefox. When I click on a song to play it just starts skipping through the next songs without playing anything. Or it just won't play at all. ...

  • Newbie
  • Everything about Spotify sucks so bad right now.  Web player is not working in Chrome, Windows Explorer, or Firefox.  When I click on a song to play it just starts skipping through the next...
  • 333 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 333 Views
  • 0 replies
  • 0 likes

Solved!! Remove/Close facebook account

I have a facebook account a created a few years ago, but I would like to close it so I can open a new account using the same email.

  • Casual Listener
  • I have a facebook account a created a few years ago, but I would like to close it so I can open a new account using the same email.
  • bekahfiesta
  • Regular
  • 2233 Views
  • 6 replies
  • 1 likes
  • Other
  • 2233 Views
  • 6 replies
  • 1 likes

Roku Remote Problems

I'm having some new issues with my Spotify app on Roku. When I use the forward button to skip a song, it won't skip the song, but will just progress the song by a few seconds. The up/down arrows always skip two spots. I've taken batteries out of the ...

  • Newbie
  • I'm having some new issues with my Spotify app on Roku.    When I use the forward button to skip a song, it won't skip the song, but will just progress the song by a few seconds.  ...
  • midnytesplace
  • Newbie
  • 1410 Views
  • 4 replies
  • 8 likes
  • 1410 Views
  • 4 replies
  • 8 likes

Dvsn presale code for San Diego, CA

I didn’t receive a presale code for the DVSN concert in San Diego, CA. I emailed customer service and they did NOT respond with a specific answer but I received a generic email that said use community and support site. Can anyone help please? I have ...

  • Casual Listener
  • I didn’t receive a presale code for the DVSN concert in San Diego, CA. I emailed customer service and they did NOT respond with a specific answer but I received a generic email that said use communit...
  • Alconstantino75
  • Casual Listener
  • 2205 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 2205 Views
  • 4 replies
  • 0 likes