Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8452 Views
  • 60 replies
  • 8 likes
  • Other
  • 8452 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19522 Views
  • 9 replies
  • 2 likes
  • Other
  • 19522 Views
  • 9 replies
  • 2 likes

Another Spotify connect issue

I recently changed from iPhone to the new Samsung S8 ever since then none of my devices (phone, ipad, and iMac) will connect to the Denon amp using Spotify connect. If the amp is off then it appears in the device list, selecting it switches on the am...

  • Casual Listener
  • I recently changed from iPhone to the new Samsung S8 ever since then none of my devices (phone, ipad, and iMac) will connect to the Denon amp using Spotify connect. If the amp is off then it appears ...
  • TheHandsomeDog
  • Casual Listener
  • 333 Views
  • 1 replies
  • 1 likes
  • Denon
  • 333 Views
  • 1 replies
  • 1 likes

Spotify HiFi & Spotify Connect

Hi, Will Spotify HiFi be supported by existing spotify connect devices? Will we need to purchase new Spotify Connect devices to make use of the quality provided by Spotify HiFi? I'm hoping that the existing Spotify Connect specifications for hardware...

  • Newbie
  • Hi,   Will Spotify HiFi be supported by existing spotify connect devices?  Will we need to purchase new Spotify Connect devices to make use of the quality provided by Spotify HiFi?  ...
  • 566 Views
  • 0 replies
  • 5 likes
  • 566 Views
  • 0 replies
  • 5 likes

facebookfreunde werden nicht angezeigt

Habe meine spotify app auf meinem Windows Phone mit Facebook verbunden. Die app zeigt mir allerdings keine facebookfreunde an, unter der rubrick Facebook steht weiterhin "hier ist zurzeit nichts"Wie komme ich jetzt dazu leuten zu folgen vorzugsweise ...

  • Newbie
  • Habe meine spotify app auf meinem Windows Phone mit Facebook verbunden. Die app zeigt mir allerdings keine facebookfreunde an, unter der rubrick Facebook steht weiterhin "hier ist zurzeit nichts" Wi...
  • Schö_Ni
  • Newbie
  • 1584 Views
  • 1 replies
  • 0 likes
  • 1584 Views
  • 1 replies
  • 0 likes

Spotify don´t delete your musics

when I don´t want to listen the "old" musica I just delete but the Spotify don´t complete the action and I can´t delete this musics again, its only there and they don´t want to respect my decision.

  • Newbie
  • when I don´t want to listen the "old" musica I just delete but the Spotify don´t complete the action and I can´t delete this musics again, its only there and they don´t want to respect my decision.
  • 254 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 254 Views
  • 0 replies
  • 0 likes

Up next/play queue option missing

Something weird's happened - I've been listening to Spotify web player at work (Google Chrome, PC) and the option to queue up songs seems to have disappeared from one minute to the next. In fact the whole web player looks different, including the sea...

  • Regular
  • Something weird's happened - I've been listening to Spotify web player at work (Google Chrome, PC) and the option to queue up songs seems to have disappeared from one minute to the next. In fact the ...
  • user-removed
  • Not applicable
  • 2122 Views
  • 8 replies
  • 9 likes
  • Web Player
    Windows
  • 2122 Views
  • 8 replies
  • 9 likes

Get Spotify Premium

Do you have any promotions now? If so, can I pay thru a bayad center like Mlhuiller or Palawan? Thank you

  • Casual Listener
  • Do you have any promotions now? If so, can I pay thru a bayad center like Mlhuiller or Palawan? Thank you
  • OptimuzKrice
  • Roadie
  • 476 Views
  • 3 replies
  • 0 likes
  • Connect
  • 476 Views
  • 3 replies
  • 0 likes

[Web Player][Bug] Can't play Daily Mixes

Setup: Chrome Mac 58.0.3029.110 (64-bit) URL: https://open.spotify.com/daily-mix-hub Bug: The Daily Mixes can't be played with the new HTML5 player

  • Visitor
  • Setup: Chrome Mac 58.0.3029.110 (64-bit)   URL: https://open.spotify.com/daily-mix-hub   Bug: The Daily Mixes can't be played with the new HTML5 player &n...
  • 458 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 458 Views
  • 0 replies
  • 1 likes

Multiple tracks play at the same time.

Multiple songs start playing at the same time. Usually it's one song and the next one. I use the web player on via Safari/Chrome/Opera. Only way to fix is to reload the page. Issue seems to be random. Could be due to the Flash player but cannot verif...

  • Casual Listener
  •  Multiple songs start playing at the same time. Usually it's one song and the next one. I use the web player on via Safari/Chrome/Opera.    Only way to fix is to reload the page.&nbs...
  • kaynite
  • Casual Listener
  • 635 Views
  • 2 replies
  • 0 likes
  • Mac
    Web Player
  • 635 Views
  • 2 replies
  • 0 likes

Can't Play Spotify on PS4/PS3

When I try to use the Spotify application, it doesn't let me, citing an error connecting to the PlayStation Network even though I'm connected to the Internet and said Internet works fine on my PS4 and all other devices. If I try to refresh under the ...

  • Music Fan
  • When I try to use the Spotify application, it doesn't let me, citing an error connecting to the PlayStation Network even though I'm connected to the Internet and said Internet works fine on my P...
  • 704 Views
  • 0 replies
  • 0 likes
  • Login
  • 704 Views
  • 0 replies
  • 0 likes

ROKU App

I have just gotten spotify premium and started using the app on the ROKU and honestly, it is really inferior. I immediatly started using Pandora instead. The app only has top hits and then track searching. I really wanted access to playlists and my m...

  • Newbie
  • I have just gotten spotify premium and started using the app on the ROKU and honestly, it is really inferior. I immediatly started using Pandora instead. The app only has top hits and then track sear...
  • 475 Views
  • 0 replies
  • 1 likes
  • Other
  • 475 Views
  • 0 replies
  • 1 likes

What is the Frequency range provided in the streams?

Hello i was wondering which frequency range is encoded in the different stream qualities? Does the high quality stream for premium users also include a wider frequency range or is it all the same? I only found posts about people requesting loseless s...

  • Newbie
  • Hello i was wondering which frequency range is encoded in the different stream qualities? Does the high quality stream for premium users also include a wider frequency range or is it all the same? &n...
  • 3102 Views
  • 0 replies
  • 0 likes
  • quality frequency range streaming
  • 3102 Views
  • 0 replies
  • 0 likes

One Song Previewing in WebPlayer for One Person

I am linking to this playlist: https://play.spotify.com/user/nyualumni/playlist/6PHDdHtd9Pe1yfMLCMc2Eufrom our website. It's weird, because everyone is prompted to log-in except one user. The URL is automatically embedding. It is https://play[dot]spo...

  • Newbie
  • I am linking to this playlist: https://play.spotify.com/user/nyualumni/playlist/6PHDdHtd9Pe1yfMLCMc2Eufrom our website. It's weird, because everyone is prompted to log-in except one user.   Th...
  • 207 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 207 Views
  • 0 replies
  • 0 likes

The same song has been playing for over 14000 minutes

I got on my spotify web player today and noticed that the song "Deja Vu" had been playing for over 14,000 minutes, out of the 3:54 it is supposed to play. No sound comes out, but the play time keeps running. I can search things up and go into playlis...

  • Newbie
  • I got on my spotify web player today and noticed that the song "Deja Vu" had been playing for over 14,000 minutes, out of the 3:54 it is supposed to play. No sound comes out, but the play time keeps ...
  • Sebasty
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 310 Views
  • 1 replies
  • 0 likes

I can't see my friends feed because it's hidden by spotify telling me to find friends.

Is there no way to get rid of this? It's telling me to 'find friends' and 'see what my friends are playing', when in reality it's just blocking me from being able to 'see what my friends are playing'.

  • Casual Listener
  • Is there no way to get rid of this? It's telling me to 'find friends' and 'see what my friends are playing', when in reality it's just blocking me from being able to 'see what my friends are playing'...
  • detective889
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 401 Views
  • 1 replies
  • 0 likes

[WP10] Podcasts on Windows Phone 10

Hey all,Podcasts are still not integrated for the Windows Phone 10 app. Of course there are other apps to listen to podcasts with but with the Spotify exclusive podcast productions (S&B, Germany) starting, that I would really like to listen to, there...

  • Regular
  • Hey all, Podcasts are still not integrated for the Windows Phone 10 app. Of course there are other apps to listen to podcasts with but with the Spotify exclusive podcast productions (S&B, Germ...
  • polarpeak75
  • Casual Listener
  • 3743 Views
  • 5 replies
  • 16 likes
  • 3743 Views
  • 5 replies
  • 16 likes

Solved!! How to set spotify online on windows phone 10 ?

Hi all, I'm running spotify on my Win-phone, I subscibed for Premium, but the App is still offline !! How to set it online ??Thanx in advance for your hints Olav

  • Music Fan
  • Hi all,   I'm running spotify on my Win-phone, I subscibed for Premium, but the App is still offline !! How to set it online ?? Thanx in advance for your hints   Olav  
  • oj20220
  • Music Fan
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 10 mobile app error : "Audio could not be started"

Please help - Can't use Spotify app on my Lumia 950XL, always get the same error message : Audio could not be started.Soft reset or restart helps only for 1 day P.S. If I not use bluetooth connection (headset or car kit) soft reset helps for 2-3 days...

  • Newbie
  • Please help  - Can't use Spotify app on my Lumia 950XL, always get the same error message : Audio could not be started. Soft reset or restart helps only for 1 day 😞    P.S. If I no...
  • Ralph7
  • Newbie
  • 1002 Views
  • 6 replies
  • 2 likes
  • 1002 Views
  • 6 replies
  • 2 likes

Windows 10 Mobile

I'm a Windows 10 Mobile User.I PAY a Spotify PREMIUM Service. YOU DECLARED that Windows Mobile is supported so i expect that the app on the Windows Store is fully featured and fully working. Nobody of these. Sometimes it doesn't start, there's a prob...

  • Newbie
  • I'm a Windows 10 Mobile User. I PAY a Spotify PREMIUM Service. YOU DECLARED that Windows Mobile is supported so i expect that the app on the Windows Store is fully featured and fully working. Nobody...
  • 318 Views
  • 0 replies
  • 2 likes
  • 318 Views
  • 0 replies
  • 2 likes