Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8554 Views
  • 60 replies
  • 8 likes
  • Other
  • 8554 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19551 Views
  • 9 replies
  • 2 likes
  • Other
  • 19551 Views
  • 9 replies
  • 2 likes

This song is not avaible. If you have this song in your computer...

Hi!I'm Win user. Since two day ago a have an issue with the app. It show me the following message "This song is not available. If you have this song in your computer..." but I dont have any local file. Every single song I have in my playlists are fro...

  • Casual Listener
  • Hi! I'm Win user. Since two day ago a have an issue with the app. It show me the following message "This song is not available. If you have this song in your computer..." but I dont have any local...
  • elianvdl
  • Regular
  • 1175 Views
  • 13 replies
  • 6 likes
  • Web Player
    Windows
  • 1175 Views
  • 13 replies
  • 6 likes

Solved!! I don't see the song popularity bar. Does Spotify have it?

I think I remember seeing which songs are the most popular when viewing an album? Is my memory wrong?

  • Casual Listener
  • I think I remember seeing which songs are the most popular when viewing an album? Is my memory wrong?
  • kenhagist
  • Newbie
  • 15814 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 15814 Views
  • 4 replies
  • 0 likes

Can't play any songs

I have been having toruble with my spotify since last week. No songs I select will play. When trying to play through the desktop app I get a blue bar that says "Can't play the current song." This occurrs for all songs, regardless of source. The web p...

  • Newbie
  • I have been having toruble with my spotify since last week. No songs I select will play. When trying to play through the desktop app I get a blue bar that says "Can't play the current song." This occ...
  • Sebasty
  • Community Legend
  • 407 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 407 Views
  • 1 replies
  • 1 likes

Bose Soundtouch 10 Not Connecting to Spotify

My Soundtouch connected to Spotify fine when I was at home, but now I've moved it into my uni flat it's not connecting. It's set up on the wifi here and I can use it on bluetooth, but whenever I try to connect it via the soundtouch app it says to re-...

  • Newbie
  • My Soundtouch connected to Spotify fine when I was at home, but now I've moved it into my uni flat it's not connecting. It's set up on the wifi here and I can use it on bluetooth, but whenever I try ...
  • 447 Views
  • 0 replies
  • 0 likes
  • Other
  • 447 Views
  • 0 replies
  • 0 likes

Solved!! Some glitches when playing this song

There are some glitches when playing this song. It is not playing smoothly. You can hear that at the prelude and in the middle of the song. Please help fixing it, what a pitty to destroy a wonderful song. Thanks!spotify:track:15ZezfcoFIYLVQDLZew7EMFo...

  • Casual Listener
  • There are some glitches when playing this song. It is not playing smoothly. You can hear that at the prelude and in the middle of the song. Please help fixing it, what a pitty to destroy a wonderful ...
  • sunnywty
  • Casual Listener
  • 614 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 614 Views
  • 2 replies
  • 0 likes

Artist Radio without music

Hello,I am an artist with music on Spotify. Got the music streaming there through CD Baby. I have no music on my "Artist" Radio, how do I fix that?

  • Newbie
  • Hello, I am an artist with music on Spotify. Got the music streaming there through CD Baby. I have no music on my "Artist" Radio, how do I fix that?
  • 244 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 244 Views
  • 0 replies
  • 0 likes

Local files

So I transfer my local files onto my computers spotify but they show up as unplayable and I have my mobIle device on the same WiFi as my laptop and they won't download what gives.

  • Casual Listener
  • So I transfer my local files onto my computers spotify but they show up as unplayable and I have my mobIle device on the same WiFi as my laptop and they won't download what gives.
  • 242 Views
  • 0 replies
  • 0 likes
  • music
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Samsung - not showing my playlists

Hi, I have a Samsung Smart TV on which I have been using Spotify for some time now. But since early January Spotify doesn not show all my playlists on the TV. On my PC, Windows Phone everything is ok. I've logout and loged-in - no result. I've reinst...

  • Regular
  • Hi,   I have a Samsung Smart TV on which I have been using Spotify for some time now. But since early January Spotify doesn not show all my playlists on the TV. On my PC, Windows Phone every...
  • Philqr
  • Newbie
  • 8041 Views
  • 9 replies
  • 0 likes
  • Samsung
  • 8041 Views
  • 9 replies
  • 0 likes

Why Connect playing same music all the time?

Hey there. I'm using for music need only Pioneer SMA1 speaker with Connect. I'm happy with sound but I'm mad to music variety. On my playlist over 1,730 songs and in hour Connect played twice Level Zero, Tribune - No Limit (Phillerz Remix Edit). It i...

  • Visitor
  • Hey there.   I'm using for music need only Pioneer SMA1 speaker with Connect.   I'm happy with sound but I'm mad to music variety.   On my playlist over 1,730 songs and in ...
  • meadowcroftt
  • Roadie
  • 563 Views
  • 4 replies
  • 0 likes
  • Connect
  • 563 Views
  • 4 replies
  • 0 likes

Ford SYNC3 AppLink - 'Your Playlists' option is missing

I have a 2016 Ford with SYNC3 (v1.0 build 15139) and within the past month or so the 'Your Playlists' option has disappeared. I still have 'Your Albums' and 'Your Songs' and everything else appears to be working fine. I connect via my Apple iPhone an...

  • Newbie
  • I have a 2016 Ford with SYNC3 (v1.0 build 15139) and within the past month or so the 'Your Playlists' option has disappeared.  I still have 'Your Albums' and 'Your Songs' and everything else app...
  • Utopianz
  • Newbie
  • 555 Views
  • 1 replies
  • 1 likes
  • 555 Views
  • 1 replies
  • 1 likes

Playlists I follow that are made private are displayed in Friend Feed

Hi! I *follow* some playlists that are marked private-- they are hidden from my profile, but when I listen to them, the playlists still show up on the Friend Feed (as opposed to just displaying the songs, like when I listen to my own private playlist...

  • Casual Listener
  • Hi! I *follow* some playlists that are marked private-- they are hidden from my profile, but when I listen to them, the playlists still show up on the Friend Feed (as opposed to just displaying the s...
  • livie0727
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 296 Views
  • 1 replies
  • 0 likes

Can't get to my profile

The new spotify layout on the web does not show me my profile so i can see how i'm following, won't even let me search my friends to see their playlists. Over this layout and spotify

  • Newbie
  • The new spotify layout on the web does not show me my profile so i can see how i'm following, won't even let me search my friends to see their playlists. Over this layout and spotify
  • 250 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 250 Views
  • 0 replies
  • 0 likes

[Google Home] Google Home "Play Music" personalized content

Does anyone understand where these recommedations are coming from? When I first connected my Google Home to my Spotify account in early December, I loved the "Hey Google, play some music" feature. Lately, I can't get it to stop playing from the Chris...

  • Newbie
  • Does anyone understand where these recommedations are coming from?  When I first connected my Google Home to my Spotify account in early December, I loved the "Hey Google, play some music" featu...
  • OldmanGreybush
  • Newbie
  • 516 Views
  • 1 replies
  • 0 likes
  • Google Home
  • 516 Views
  • 1 replies
  • 0 likes

Re: Tip Off: Hollie Poetry

i have a question. let say i have an idea and i give it to spotify and they end up using it, do i get paid for the idea? or like do i get royalities or anything? like if my idea is very useful they cant just steal it from me right????

  • Visitor
  • i have a question. let say i have an idea and i give it to spotify and they end up using it, do i get paid for the idea? or like do i get royalities or anything? like if my idea is very useful they c...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Solved!! Grayed out songs.

I am trying to listen to a song on my desktop. I have a premium subscription. The song that I am trying to listen to is "call me out Punctual remix by Sarah Close". I can listen to this song using my phone without a problem. Also the web player is ab...

  • Casual Listener
  • I am trying to listen to a song on my desktop. I have a premium subscription. The song that I am trying to listen to is "call me out Punctual remix by Sarah Close". I can listen to this song using my...
  • MattSuda
  • Spotify Star
  • 1520 Views
  • 7 replies
  • 0 likes
  • Web Player
    Windows
  • 1520 Views
  • 7 replies
  • 0 likes

[Web Player] Web Player is not working

I don't mind new interface for spotify web player but at least make sure it's working before go production!!!I'm not able to listen to any song at all. No matter what I click, it not going to play at all.

  • Newbie
  • I don't mind new interface for spotify web player but at least make sure it's working before go production!!! I'm not able to listen to any song at all. No matter what I click, it not going to play ...
  • angie54321
  • Newbie
  • 2019 Views
  • 6 replies
  • 1 likes
  • Web Player
  • 2019 Views
  • 6 replies
  • 1 likes

I get a heart attack from Chromecasts "spoken error"

I'm talking about the woman saying/yelling "SORRY! THE MUSIC STOPPED SINCE YOUR SPOTIFY ACCOUNT IS BEING USED ON ANOTHER DEVICE" in a volume MUCH louder than ANY of the music I've played. This seems to happen randomly and often at illogical times. Ju...

  • Gig Goer
  • I'm talking about the woman saying/yelling "SORRY! THE MUSIC STOPPED SINCE YOUR SPOTIFY ACCOUNT IS BEING USED ON ANOTHER DEVICE" in a volume MUCH louder than ANY of the music I've played.   Th...
  • sindreg
  • Gig Goer
  • 605 Views
  • 2 replies
  • 3 likes
  • 605 Views
  • 2 replies
  • 3 likes

Solved!! Shuffle idea: Grey out already played songs.

When you put shuffle on, every song that has been played by shuffle afterwards in a playlist should be grey'd out (marked as already played) so they can't be played again, that way you force it to run through the entire playlist, but in a more random...

  • Visitor
  • When you put shuffle on, every song that has been played by shuffle afterwards in a playlist should be grey'd out (marked as already played) so they can't be played again, that way you force it to ru...
  • Tom
  • Community Legend
  • 753 Views
  • 3 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 753 Views
  • 3 replies
  • 0 likes

Roku app won't load playlists

The app has always been slow to load playlists, but it seems like now it's only loading a track a minute from playlists, if that. I've always thought that this app was buggy since I first got my Roku, and I was suprised to find that it hasn't been up...

  • Newbie
  • The app has always been slow to load playlists, but it seems like now it's only loading a track a minute from playlists, if that. I've always thought that this app was buggy since I first got my Roku...
  • mthoss
  • Newbie
  • 7885 Views
  • 26 replies
  • 5 likes
  • Other
  • 7885 Views
  • 26 replies
  • 5 likes