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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7193 Views
  • 49 replies
  • 6 likes
  • Other
  • 7193 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

Spotify premium constant crash and restarts my phone lgg3

Whenever I try to listen to Spotify on my phone it crashes, freezes my phone and I have to do a battery pull. It does it when I'm on Wi-Fi, when I'm streaming, when I'm offline, on my downloaded music, on my personal music and it keeps "undownloadin"...

  • Casual Listener
  • Whenever I try to listen to Spotify on my phone it crashes, freezes my phone and I have to do a battery pull. It does it when I'm on Wi-Fi, when I'm streaming, when I'm offline, on my downloaded musi...
  • thiagopo
  • Newbie
  • 723 Views
  • 7 replies
  • 2 likes
  • Web Player
  • 723 Views
  • 7 replies
  • 2 likes

No Playlists on Vizio M551d-A2 Smart TV

Cannot retrieve my Playlists in Spotify on a Vizio M551d-A2 TV. Have Premium Spotify Account.New artists and albums appear and play, and I can search for a song and play it, but none of my playlists appear. I am only using one playback device at a ti...

  • Newbie
  • Cannot retrieve my Playlists in Spotify on a Vizio M551d-A2 TV. Have Premium Spotify Account. New artists and albums appear and play, and I can search for a song and play it, but none of my playlist...
  • Jaga30
  • Newbie
  • 1218 Views
  • 9 replies
  • 4 likes
  • Other
  • 1218 Views
  • 9 replies
  • 4 likes

"Your Music" not even reaching the limit

Since today I am aware of the limit of 10,000 songs saved in "Your Music" (which by the way is ridiculous, I would have to delete music that I like to add music that I like), but I reached 9,984 songs and I can't seem to add any more. Is there a prob...

  • Music Fan
  • Since today I am aware of the limit of 10,000 songs saved in "Your Music" (which by the way is ridiculous, I would have to delete music that I like to add music that I like), but I reached 9,984 song...
  • Jacob
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • music
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS4 audio dips in and out throughout songs

Whenever I'm listening to music on my ps4, the audio seems to fade in and out throughout the entirety of the song. It's almost as its getting quieter during loud parts of the song, and gets loud during quiet parts of the song. Really starting to give...

  • Newbie
  • Whenever I'm listening to music on my ps4, the audio seems to fade in and out throughout the entirety of the song. It's almost as its getting quieter during loud parts of the song, and gets loud duri...
  • rbriggs222
  • Newbie
  • 2310 Views
  • 2 replies
  • 1 likes
  • music
    PlayStation
  • 2310 Views
  • 2 replies
  • 1 likes

Account connnected to unkonwn device

Since yesterday my account is connected to a PlayStation 4, but I have never connected with any PlayStation 4 . But, when I try, with my phone, to connect with that PS4, nothing happens, that device doesn't even show on offline session. I need help t...

  • Casual Listener
  • Since yesterday my account is connected to a PlayStation 4, but I have never connected with any PlayStation 4 . But, when I try, with my phone, to connect with that PS4, nothing happens, that device ...
  • Robert_W
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 268 Views
  • 1 replies
  • 0 likes

Marketing Campaign Suggestion: Make Music Great Again (or another campaign title)

The Spotify marketing team can build off of its 2016 year-end campaign and release topical/targeted tweets that summarize breaking US political news. For example, because the #AHCA didn't have enough votes to pass, share something about the uptick in...

  • Newbie
  • The Spotify marketing team can build off of its 2016 year-end campaign and release topical/targeted tweets that summarize breaking US political news. For example, because the #AHCA did...
  • 493 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Social
  • 493 Views
  • 0 replies
  • 0 likes

Downloaded Music

Is there anyway to view all downloaded music? I have songs in "songs" but then I also have playlists - I want to be able to see everything I've downloaded in one spot.

  • Newbie
  • Is there anyway to view all downloaded music? I have songs in "songs" but then I also have playlists - I want to be able to see everything I've downloaded in one spot.
  • ct78910
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

borrar historial

Como borro el historial de reproducciones de mi Windows phone

  • Newbie
  • Como borro el historial de reproducciones de mi Windows phone
  • 2191 Views
  • 0 replies
  • 0 likes
  • Other
  • 2191 Views
  • 0 replies
  • 0 likes

PS4 Connection

I'm trying to get onto Spotify on my brother's PS4 to simply log out, but a connection error continues to pop up. I got my own PS4 and am trying to link my Spotify account to my PSN account but can't until I can log out of my brother's PSN account. A...

  • Newbie
  • I'm trying to get onto Spotify on my brother's PS4 to simply log out, but a connection error continues to pop up. I got my own PS4 and am trying to link my Spotify account to my PSN account but can't...
  • Djdlum
  • Casual Listener
  • 374 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 374 Views
  • 1 replies
  • 0 likes

Wrong song played (On playlists and through Search)

There seems to be a sort of random, yet recurring problem: Sometimes a certain song on a playlist (either created by Spotify or me) shows the name of the artist, song and album as I'm expecting it to be on the list, but then a totally another artist ...

  • Casual Listener
  • There seems to be a sort of random, yet recurring problem: Sometimes a certain song on a playlist (either created by Spotify or me) shows the name of the artist, song and album as I'm expecting it to...
  • 242 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 242 Views
  • 0 replies
  • 0 likes

Navigation et gestion de playlist

Spitify est un tres bon outil pour découvrir des nouveauté ou des artistes dans des genres que l'on aime bien mais quand il s'agit découter ce qu'on veut dans playlist et de l'aleatoire c'est très peu ergonomique. Titres qui affiche une longue liste,...

  • Casual Listener
  • Spitify est un tres bon outil pour découvrir des nouveauté ou des artistes dans des genres que l'on aime bien mais quand il s'agit découter ce qu'on veut dans playlist et de l'aleatoire c'est très pe...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Spotify cuts beginning of songs when using spotify connect on Sony speakers

Hi! So the title pretty much says it all. When listening to a playlist using spotify connect with my Sony SRS-77/99 speakers, the first 3-10 seconds of the next song in the playlist is cut. I have crossfading turned off, and have tried both with gapl...

  • Casual Listener
  • Hi! So the title pretty much says it all. When listening to a playlist using spotify connect with my Sony SRS-77/99 speakers, the first 3-10 seconds of the next song in the playlist is cut. I have cr...
  • cbercero
  • Casual Listener
  • 676 Views
  • 3 replies
  • 1 likes
  • Connect
    Sony
  • 676 Views
  • 3 replies
  • 1 likes

Spotify selects song 1 from album instead of what I choose

Whenever I select a song from within an album, Spotify instead plays the first song from that album, meaning that I have to use the fast forward keys on my keyboard in order to select the song, I havent met someone who is experiencing the same issue,...

  • Newbie
  • Whenever I select a song from within an album, Spotify instead plays the first song from that album, meaning that I have to use the fast forward keys on my keyboard in order to select the song, I hav...
  • lawrensh
  • Newbie
  • 573 Views
  • 2 replies
  • 0 likes
  • music
  • 573 Views
  • 2 replies
  • 0 likes

Spotify's environmental footprint

I'm a big supporter of companies who address their impact on the world, but then I use Spotify and feel guilty. Other companies are jumping on that band wagon - how about you too, Spotify! http://www.clickclean.org/usa/en/

  • Newbie
  • I'm a big supporter of companies who address their impact on the world, but then I use Spotify and feel guilty. Other companies are jumping on that band wagon - how about you too, Spotify!   h...
  • 1136 Views
  • 0 replies
  • 3 likes
  • 1136 Views
  • 0 replies
  • 3 likes

The song are skipping automatically without finishing and music doesn't sound

Hey, I've been having this problem recently where my music is playing but no sound comes from it and apart from that, they change automatically without the songs being finished and when the playlist ends it doesn't show any song, just the black space...

  • Newbie
  • Hey,  I've been having this problem recently where my music is playing but no sound comes from it and apart from that, they change automatically without the songs being finished and when the pl...
  • 367 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 367 Views
  • 0 replies
  • 0 likes

Dont want to share via Facebook,Tumblr, Twitter

Hello there! Im using Spotify on Linux Arch and Android Phone. When i want so send a song to my friends, it is only possible via Facebook and other of these collecting companies, that i dont trust. I love music, but if im forced to share it with thes...

  • Casual Listener
  • Hello there!   Im using Spotify on Linux Arch and Android Phone. When i want so send a song to my friends, it is only possible via Facebook and other of these collecting companies, that i dont...
  • 424 Views
  • 0 replies
  • 1 likes
  • Other
  • 424 Views
  • 0 replies
  • 1 likes

Solved!! When you hit the plus (+) button on a song where does it go?

I saw a bunch of old threads back in 2014 that said it went into your music somewhere but I'm not seeing any of that in my "Your Music" section. Anyone know what the + button actually does?

  • Casual Listener
  • I saw a bunch of old threads back in 2014 that said it went into your music somewhere but I'm not seeing any of that in my "Your Music" section. Anyone know what the + button actually does?
  • Jacob
  • Community Legend
  • 6092 Views
  • 5 replies
  • 0 likes
  • 6092 Views
  • 5 replies
  • 0 likes

Currently playing song not shown when playing through Connect

Every so often when I'm playing music from my desktop computer (Mac) using the desktop app, the app stops showing the currently playing song in the playlist that is marked as playing (highlighting and making the icon change next to the song). The pla...

  • Casual Listener
  • Every so often when I'm playing music from my desktop computer (Mac) using the desktop app, the app stops showing the currently playing song in the playlist that is marked as playing (highlighting an...
  • 545 Views
  • 0 replies
  • 0 likes
  • Connect
  • 545 Views
  • 0 replies
  • 0 likes

Volume update bug in Connect from multiple devices

When playing music from one device to my Onkyo receiver (such as the desktop app), and then picking up control from another device (such as an iPhone), the volume can't be changed from the second device unless disconnecting and connecting to the Onky...

  • Casual Listener
  • When playing music from one device to my Onkyo receiver (such as the desktop app), and then picking up control from another device (such as an iPhone), the volume can't be changed from the second dev...
  • 428 Views
  • 0 replies
  • 0 likes
  • Connect
  • 428 Views
  • 0 replies
  • 0 likes

Playlist question (organize, save file play order, rearrange)

I was wondering, if you guys could answer a few questions for me as I am building a playlist and keep messing it up. 1. How do I save the file order of my playlist? Meaning, once they are added in, they won't become disorganized if I push any of the ...

  • Casual Listener
  • ...ean in a playlist?   4. If I delete a public playlist, is there a way to get it back?
  • vonhess
  • Newbie
  • 7961 Views
  • 15 replies
  • 1 likes
  • 7961 Views
  • 15 replies
  • 1 likes