music stops playing when using bluetooth device on samsung galaxy

[adeflu01]

Hello

I recently puchased a Galaxy S7. When i am listening to Spotfy on a bluetooth deive the music stops playing when the home screen locks. I have tried to uninstall and reinstall the app and looked into shutting down any other audio app open in my phone. Reinstalling the app seems to have solved the poblem when im listening on my phone but when I connect it to bluetooth headphones the music stops after 1 song.

Thanks, 

Amy

[MaryS]

Hey there!

Thanks for posting!

Right now Spotify does not officially support support playback through Bluetooth, but it's worth a shot to try these troubleshooting steps:

1. Unpair device from Bluetooth receiver.
2. Restart device and Bluetooth receiver.
3. Pair it again with your Bluetooth receiver.

Let me know how that helps.

Thanks!

[alexis-rodrigue]

I have the exactly same problem and from what I saw on the community forums, we're not alone... Did you find a solution?

Thanks