Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10390 Views
  • 72 replies
  • 9 likes
  • Other
  • 10390 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20126 Views
  • 9 replies
  • 2 likes
  • Other
  • 20126 Views
  • 9 replies
  • 2 likes

Spotify Connect Denon X1200W

Hey guys, I got a DENON AV-Receiver (X1200) with build in Spotify Connect. It was all working fine until a few days ago, when DENON published a Firmware Update ("Spotify is changing something about Connect, therefore we change something"). Since then...

  • Music Fan
  • Hey guys,   I got a DENON AV-Receiver (X1200) with build in Spotify Connect. It was all working fine until a few days ago, when DENON published a Firmware Update ("Spotify is changing somethin...
  • 269 Views
  • 0 replies
  • 0 likes
  • Connect
    Denon
  • 269 Views
  • 0 replies
  • 0 likes

Solved!! Trouble Logging In

I'm on a PS4 and whenever I try to login it redirects me back to the 'link accounts' page. Even though the information is right.

  • Newbie
  • I'm on a PS4 and whenever I try to login it redirects me back to the 'link accounts' page. Even though the information is right.
  • kejt_
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Last played doesn't show publicly on Facebook anymore...

Spotify used to show my last played songs publicly on Facebook but now it doesn't. I have all the boxes ticked but am I missing something?

  • Newbie
  • Spotify used to show my last played songs publicly on Facebook but now it doesn't. I have all the boxes ticked but am I missing something?
  • 457 Views
  • 0 replies
  • 0 likes
  • Account
  • 457 Views
  • 0 replies
  • 0 likes

No playlists loading on WD TV Live

Hello!Ever since I updated to the newest firmware on my WDTV Live, Spotify does not load my playlists anymore (it is totally empty). Anyone knows how to fix it?

  • Regular
  • Hello! Ever since I updated to the newest firmware on my WDTV Live, Spotify does not load my playlists anymore (it is totally empty). Anyone knows how to fix it?
  • onwillekeurig
  • Regular
  • 550 Views
  • 2 replies
  • 0 likes
  • WD
  • 550 Views
  • 2 replies
  • 0 likes

Solved!! Playlists disappeared on WD LIVE TV

HiRecently my spotify premium account on my WD LIVE TV hub has lost all of the playlists I had saved. They exist on my phone still and on my computer but nothing appears on WD. I saw this was a post from 2012 but I'm hoping someone can help fix this ...

  • Newbie
  • Hi Recently my spotify premium account on my WD LIVE TV hub has lost all of the playlists I had saved. They exist on my phone still and on my computer but nothing appears on WD. I saw this was a pos...
  • onwillekeurig
  • Regular
  • 1092 Views
  • 5 replies
  • 1 likes
  • WD
  • 1092 Views
  • 5 replies
  • 1 likes

Full/Complete Windows Phone 10 App - Brainstorm session

What would you guys need to make a full/complete Windows Phone 10 app?Just like iOS &Android.WP10app seems to lack function's and sometimes stability&speed.I'd love to hear from you and help make a better WP10 Spotify environment

  • Casual Listener
  • What would you guys need to make a full/complete Windows Phone 10 app? Just like iOS &Android. WP10app seems to lack function's and sometimes stability&speed. I'd love to hear from y...
  • Peter_Pan_7
  • Music Fan
  • 940 Views
  • 2 replies
  • 2 likes
  • Other
  • 940 Views
  • 2 replies
  • 2 likes

API

How much does it cos to use Spotify's API?

  • Visitor
  • How much does it cos to use Spotify's API?
  • MattSuda
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

spotify on amazon echo stops after a few seconds for all songs

tests: the spotiy account is fine when tested on my PC, so it's not locked or in use elsewherethe Amazon echo is fine with amazon music library- it only cuts out on spotifyit was working ok last weekwi fi signal strength is goodmy account subscriptio...

  • Roadie
  • tests: the spotiy account is fine when tested on my PC, so it's not locked or in use elsewhere the Amazon echo is fine with amazon music library- it only cuts out on spotify it was workin...
  • 764 Views
  • 0 replies
  • 0 likes
  • Other
  • 764 Views
  • 0 replies
  • 0 likes

Solved!! Reklam: Handlar du på MatHem

Tjena!Jag är relativt medioker och accepterande människa men även jag kan få mina irriationsvingar att fladdra, som tex idag när jag fått "Handlar du på MatHem" av "Tutogjt", snälla, see är direkt marknadsföring och jag önskar inget av detta slag i m...

  • Casual Listener
  • Tjena! Jag är relativt medioker och accepterande människa men även jag kan få mina irriationsvingar att fladdra, som tex idag när jag fått "Handlar du på MatHem" av "Tutogjt", snälla, see är direkt ...
  • nucce3
  • Casual Listener
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

windows phone keeps restarting....🤢👿

Since I've installed the Spotify app, my phone keeps restarting all the time, the battery drains out very quick, the phone get's really hot, I've subscribe the premium but is even worst, please have a look, and come out it something acceptable, I don...

  • Newbie
  • Since I've installed the Spotify app, my phone keeps restarting all the time, the battery drains out very quick, the phone get's really hot, I've subscribe the premium but is even worst, please have ...
  • MattSuda
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! Daily Mix on Windows Phone app

Does anyone know the timeframe for when my Daily Mix playlists might be made available on the Windows Phone 10 app? Frustrating that my friend has it on their Android phone but I don't have it available on mine - I have to anchor myself to my desktop...

  • Music Fan
  • Does anyone know the timeframe for when my Daily Mix playlists might be made available on the Windows Phone 10 app?  Frustrating that my friend has it on their Android phone but I don't have it ...
  • MattSuda
  • Spotify Star
  • 1094 Views
  • 3 replies
  • 0 likes
  • 1094 Views
  • 3 replies
  • 0 likes

Spotify for all

The app for windows 10 mobile is horrible, crash every time, it is slow to load, and it does not have all the options of other platforms. Make spotify a universal application, so it can be used in cell phones, tables, computers, xbox.Concept new spot...

62494832664259.568e81a3d24b3-2.png
  • Newbie
  • The app for windows 10 mobile is horrible, crash every time, it is slow to load, and it does not have all the options of other platforms. Make spotify a universal application, so it can be used in ce...
  • MattSuda
  • Spotify Star
  • 573 Views
  • 1 replies
  • 1 likes
  • Other
  • 573 Views
  • 1 replies
  • 1 likes

Unable to Queue song

As of this morning my web player is unable to queue songs into my current play queue. This is a basic feature of every other music platform. Please fix this immediately. Thanks!

  • Regular
  • As of this morning my web player is unable to queue songs into my current play queue. This is a basic feature of every other music platform. Please fix this immediately. Thanks!
  • MattSuda
  • Spotify Star
  • 1498 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 1498 Views
  • 1 replies
  • 0 likes

Sync my saved songs on separate devices?

Ok. I apologise if this question has been asked allready but I'm a Spotify noob and didn't see a simular question before deciding to post my own. Apologies in a advance if thats not the case.So I literally signed up for Premium this morning. Everythi...

  • Newbie
  • Ok. I apologise if this question has been asked allready but I'm a Spotify noob and didn't see a simular question before deciding to post my own. Apologies in a advance if thats not the case. So I...
  • Stoven91
  • Newbie
  • 5576 Views
  • 4 replies
  • 3 likes
  • music
    Other
  • 5576 Views
  • 4 replies
  • 3 likes

Playlist Reorder

I've created a playlist where I dumped songs into it with the intent to reorder it later, but now when I go in to set the order for songs I cannot move any of them. Is this really not a feature or am I just missing something? I can't do it on the spo...

  • Casual Listener
  • I've created a playlist where I dumped songs into it with the intent to reorder it later, but now when I go in to set the order for songs I cannot move any of them.  Is this really not a feature...
  • projectpat801
  • Casual Listener
  • 1773 Views
  • 2 replies
  • 1 likes
  • Web Player
  • 1773 Views
  • 2 replies
  • 1 likes

Congrats to the success!

I'm popping in to say how awesome it is to have seen this company grow so tremendously over the past 8+ years. I was a global student in Uppsala and was part of your beta in 2009. Living in the US it's awesome to see the expansion (Americans were sti...

  • Newbie
  • I'm popping in to say how awesome it is to have seen this company grow so tremendously over the past 8+ years. I was a global student in Uppsala and was part of your beta in 2009. Living in the US it...
  • 209 Views
  • 0 replies
  • 1 likes
  • 209 Views
  • 0 replies
  • 1 likes

WD TV live Playlists

Several of my Spotify Playlists on my WD TV live are suddenly empty.What can I Do ?

  • Casual Listener
  • Several of my Spotify Playlists on my WD TV live are suddenly empty. What can I Do ?
  • Pvd00
  • Casual Listener
  • 485 Views
  • 1 replies
  • 0 likes
  • WD
  • 485 Views
  • 1 replies
  • 0 likes

Poor Playback and Library Note Loading in New Web Player

Two or three days ago Spotify updated the webplayer that I use on my Chromebook. Since doing so I've faced a few problems that I would like Spotify to correct or, if applicable, tips to workaround as they have significantly degraded my experience:Whe...

  • Newbie
  • Two or three days ago Spotify updated the webplayer that I use on my Chromebook. Since doing so I've faced a few problems that I would like Spotify to correct or, if applicable, tips to workaround as...
  • 214 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 214 Views
  • 0 replies
  • 0 likes

GUI Redesign

I just want to let you know, I love the clean look of the new GUI on the webplayer, reminds me of the old Zune interface, which I also loved. The device just sucked. I LOVE THIS

Capture.PNG
  • Newbie
  • I just want to let you know, I love the clean look of the new GUI on the webplayer, reminds me of the old Zune interface, which I also loved. The device just sucked. I LOVE THIS
  • 667 Views
  • 0 replies
  • 3 likes
  • Web Player
  • 667 Views
  • 0 replies
  • 3 likes

Definitive Technology W7/W9 with Spotify Connect

Hello,I have two Definitive Technology W7 and one Definitive Technology W9 and can not get them to show up or connect using Spotify Connect. Under Connect to Devices I do not see either the Definitive Technology W7s or W9 which are all connected to t...

  • Casual Listener
  • Hello, I have two Definitive Technology W7 and one Definitive Technology W9 and can not get them to show up or connect using Spotify Connect.   Under Connect to Devices I do not see either the...
  • Nshah1
  • Newbie
  • 1803 Views
  • 3 replies
  • 0 likes
  • Connect
  • 1803 Views
  • 3 replies
  • 0 likes