Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11579 Views
  • 78 replies
  • 9 likes
  • Other
  • 11579 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20377 Views
  • 9 replies
  • 2 likes
  • Other
  • 20377 Views
  • 9 replies
  • 2 likes

Radio stops playing after some time

Hi, I do have Onkyo TX-8130 and I trigger radio to it from either desktop Mac app or iPad. I do have premium subscription. Problem is that radio stops playing after a while (1-1.5h, I did not measure it). It wasn't like that before, radio was playing...

  • Casual Listener
  • Hi,   I do have Onkyo TX-8130 and I trigger radio to it from either desktop Mac app or iPad. I do have premium subscription. Problem is that radio stops playing after a while (1-1.5h, I did no...
  • dmfk1981
  • Newbie
  • 427 Views
  • 1 replies
  • 0 likes
  • Onkyo
  • 427 Views
  • 1 replies
  • 0 likes

Re: [Desktop][Playlists] Option to Enable/Disable Playlist Extender

When I use my sky now box to get on Spotify I can't play my discover weekly playlist which is my favourite. I also have the Spotify on my new Samsung smart TV which doesn't load at all. Any help would be great

  • Newbie
  • When I use my sky now box to get on Spotify I can't play my discover weekly playlist which is my favourite. I also have the Spotify on my new Samsung smart TV which doesn't load at all. Any help woul...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Ability to reach Spotify Support

I have 4000 songs which are not always within my range. I want to find out how to be able to listen to them. All I get is links that do no good. How do I reach Spotify Support? IS THERE A SPOTIFY SUPPORT?

  • Newbie
  • I have 4000 songs which are not always within my range.  I want to find out how to be able to listen to them.  All I get is links that do no good.  How do I reach Spotify Support?&nbsp...
  • MartinStoichkov
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Uploading mixes

Hi,Can i upload dj mixes on my account or a private account to spotify?Thank you

  • Newbie
  • Hi, Can i upload dj mixes on my account or a private account to spotify? Thank you
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Solved!! no Radio tab in web player

I can's use the "radio"-feature, because there is no radio-tab (see attached screenshot) I'm using the Webplayer on firefox with a Win10 system - what am I doing wrong?

  • Newbie
  • I can's use the "radio"-feature, because there is no radio-tab (see attached screenshot)   I'm using the Webplayer on firefox with a Win10 system - what am I doing wrong?
  • Nic0_
  • Roadie
  • 1405 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1405 Views
  • 1 replies
  • 0 likes

Playlist radio?

When my Spotify was on auto play it added playlist radios and now I dont know how to get rid of them and its completely annoying me

  • Newbie
  • When my Spotify was on auto play it added playlist radios and now I dont know how to get rid of them and its completely annoying me
  • user-removed
  • Not applicable
  • 422 Views
  • 2 replies
  • 0 likes
  • Android
  • 422 Views
  • 2 replies
  • 0 likes

[iOS][Music] Shuffle Play Behaviour

Spoiler (Highlight to read)Hi. I suggest that when the big green Shuffle Play option is selected that shuflling only happens for that particular playlist/album. If shuffling has not been selected globally all subsequent playlists/albums should return...

  • Casual Listener
  • Hi. I suggest that when the big green Shuffle Play option is selected that shuflling only happens for that particular playlist/album. If shuffling has not been selected globally all subsequent playli...
  • 342 Views
  • 0 replies
  • 0 likes
  • iOS
    music
  • 342 Views
  • 0 replies
  • 0 likes

Why can't I find Trout Mask Replica?

This is one of the top albums of all times. Furthermore, it's the first album I've ever wanted to listen to which wasn't on Sotify.... darn.

  • Casual Listener
  • This is one of the top albums of all times.  Furthermore, it's the first album I've ever wanted to listen to which wasn't on Sotify.... darn.
  • aeenrahmati
  • Newbie
  • 26704 Views
  • 3 replies
  • 15 likes
  • Samsung
  • 26704 Views
  • 3 replies
  • 15 likes

Spotify Connect, Waiting for user

Hi, I'm having issues connecting to my radio using "Spotify Connect". It worked fine when I first set it up, but this morning, a day after using it for the first time, I can't seem to connect to the radio. The device shows up in the list of available...

  • Newbie
  • Hi, I'm having issues connecting to my radio using "Spotify Connect". It worked fine when I first set it up, but this morning, a day after using it for the first time, I can't seem to connect to the ...
  • 1753 Views
  • 0 replies
  • 0 likes
  • 1753 Views
  • 0 replies
  • 0 likes

Spotify on Sonos - play history not logging, etc.

I listen to Spotify at home on my Sonos system, which means I am primarily using the Sonos software interface to access my Spotify playlists and music. I needed to ID a track I heard and went to the Spotify desktop client to get the song name and art...

  • Regular
  •   I listen to Spotify at home on my Sonos system, which means I am primarily using the Sonos software interface to access my Spotify playlists and music. I needed to ID a track I heard and ...
  • Amy3
  • Regular
  • 1803 Views
  • 3 replies
  • 0 likes
  • 1803 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account hacked - Playlists disappeared.

Heya! My spotify account got hacked a week ago. I was able to get my own playlists back, but all lists that i have subscriped to is still missing. So is there any way that i could get them back? They wont show up in recover playlists section.

  • Newbie
  • Heya!   My spotify account got hacked a week ago. I was able to get my own playlists back, but all lists that i have subscriped to is still missing.   So is there any way that i could g...
  • Maria_B
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • Other
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player Not Working for Windows

Recently, (As of November-ish of 2016) Spotify Web Player refuses to work for my Windows RT. As you may know, (And as annoying as it is) you cannot download software on an 8.1 RT model unless it's in the Windows App Store. This leaves me without my p...

  • Newbie
  • Recently, (As of November-ish of 2016) Spotify Web Player refuses to work for my Windows RT. As you may know, (And as annoying as it is) you cannot download software on an 8.1 RT model unless it's in...
  • Maria_B
  • Moderator
  • 588 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 588 Views
  • 1 replies
  • 0 likes

[Social] Follow for Follow

You follow me, I follow back! https://open.spotify.com/user/denjeesi

  • Gig Goer
  • You follow me, I follow back!   https://open.spotify.com/user/denjeesi
  • lovamwallins
  • Newbie
  • 428 Views
  • 1 replies
  • 0 likes
  • Social
  • 428 Views
  • 1 replies
  • 0 likes

Fixing the issue "Storage changed after every Restart"

This is a real bugbear for me and never happens at a convenient moment causing me to eith be without offline music or having to use precious bandwidth re-downloading all my offline music, Many GBs of it! See thread from the community below: https://c...

  • Newbie
  • This is a real bugbear for me and never happens at a convenient moment causing me to eith be without offline music or having to use precious bandwidth re-downloading all my offline music, Many GBs of...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Haftalık keşifteyim şarkıların aşırı kötü olması

Ya hocam allah aşkına bu haftalık keşif bölümündeki şarkılarının seçiyor? Yani bu kadar kötü bir seçim spotify gibi müzik devine yakışıyor mu hiç? Her hafta seçtiğiniz bu 30 şarkı dinlenebilecek en kötü şarkılar mı, onları mı seçiyorsunuz yani? Bu se...

  • Newbie
  • Ya hocam allah aşkına bu haftalık keşif bölümündeki şarkılarının seçiyor? Yani bu kadar kötü bir seçim spotify gibi müzik devine yakışıyor mu hiç? Her hafta seçtiğiniz bu 30 şarkı dinlenebilecek en k...
  • 530 Views
  • 0 replies
  • 0 likes
  • 530 Views
  • 0 replies
  • 0 likes

Explicit album

Hello, I wanted to listen to J Coles 2014 Forest Hills Drive album, but all the songs are clean versions even tho they have explicit label next to them. I dont like the clean version. Can you please fix it ? Thank you.

  • Newbie
  • Hello, I wanted to listen to J Coles 2014 Forest Hills Drive album, but all the songs are clean versions even tho they have explicit label next to them. I dont like the clean version. Can you please ...
  • Mara_F
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Songs starting, stopping and skipping without warning

Hello,For roughly the past four days whenever I click into songs on Spotify, the first few that play will be ok but after a while they randomly pause, skip onto the next song or fast forward skipping through the song and onto the next song (even when...

  • Visitor
  • Hello, For roughly the past four days whenever I click into songs on Spotify, the first few that play will be ok but after a while they randomly pause, skip onto the next song or fast forward skip...
  • Mara_F
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Artist Radio for specific artist won't play; plays different artist

I would like to play the Artist Radio by Twenty One Pilots. However, when I try to play that radio, it plays songs by another recently played artist instead of the one I selected. When I press "next track" button, it will play the next track by the o...

  • Casual Listener
  • I would like to play the Artist Radio by Twenty One Pilots. However, when I try to play that radio, it plays songs by another recently played artist instead of the one I selected. When I press "next ...
  • annxbellll
  • Newbie
  • 928 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 928 Views
  • 1 replies
  • 0 likes