problems with spotify connect on Philips soundbar htl-5160B/12

[jimmyettema]

Dear all,

For several months I own a Philips sound bar HTL-5160B/12, this sound bar is equipped with Spotify connect. At first it all worked fine but for the last few weeks I experience a weird problem. When I make a queue in Spotify somehow it keeps repeating the first song in the queue. If I select a playlist to play via Spotify connect I experience no problems at all. I experience this problem on my phone(IPhone 6 plus) as well as on my computer.

The weird thing is, I live together with a friend but has none of these problems. He has a LG phone. 

I have tried all the obvious solutions: checking if it isn't on repeat, de-installing Spotify and installing it again, switching on and of all of the devices, looked for software updates.

Does anyone have any solutions?

[wingshq]

Hi there and welcome to the Spotify Community!

Before you get started with Connect did you double check:

• All devices are on the same WiFi.
• If you're playing to a speaker or TV, that your phone or tablet is logged into the newest version of the Spotify app.
• If you're playing to another phone, tablet, or computer, that all devices are logged into the same Spotify account on the newest version of the Spotify app.

If you've checked all of those things and you're still having trouble, please let us know:

1. Your device's OS  

2. The Spotify app version installed

[jimmyettema]

yep,

Double checked everything.

ios10.2.1

spotify version: 7.6.0.1136

[wingshq]

ok, thank you, i need to query some things. You should hear back soon.

[EthanS1]

Hey! @jimmyettema
I'm Ethan one of the Community RockStars and Troubleshooters. I'll now be taking over this Case. I'm currently in touch with the Spotify Cares team backstage and I'm just waiting on if there is any extra troubleshooting we need to do.

I'll be in touch shortly and thank you for your patience! 🙂

/ES

[jimmyettema]

The last message I received was that I should whait for a reply. Haven't got any thus far.

[EthanS1]

Hi @jimmyettema
The previous star escalated this thread for a RockStar to take a look! I'm confirming some stuff with the appropriate team right now and I will reply in the next 45 mins!
Thanks for your patience
/ES

[EthanS1]

Hey! @jimmyettema,

I've done some research and it sounds that there is a possible backstage issue. Let's get your account checked out by a specialist 🙂

To best solve your issue the Spotify Support team will need to do this! Follow these links below to get in touch with the account heroes! Pick a method from below:

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

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If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for an agent to see!