Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11921 Views
  • 80 replies
  • 9 likes
  • Other
  • 11921 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20462 Views
  • 9 replies
  • 2 likes
  • Other
  • 20462 Views
  • 9 replies
  • 2 likes

Superuser Contribution Cannot connect Spotify playlist to Withings Aura

Hi, I use a Withings Aura alarm clock and I tried to set a Spotify playlist as alarm. The Withings app says it's saved but when the alarm rings, the playlist doesn't launch. I tried to use a friend's Spotify account and it worked. Can you help me? Th...

  • Casual Listener
  • Hi,   I use a Withings Aura alarm clock and I tried to set a Spotify playlist as alarm. The Withings app says it's saved but when the alarm rings, the playlist doesn't launch.   I tried...
  • bignolles
  • Casual Listener
  • 1423 Views
  • 4 replies
  • 0 likes
  • 1423 Views
  • 4 replies
  • 0 likes

[iOS][Connect] Please fix the Security Bug!

Spotify-YAMAHA Connect allows to turn on/off my Yamaha receiver from remote (without WLAN-connection!) bypassing all security/firewall settings of my router. My family at home get their ears blown away if I (50 km away from home) switch on Spotify at...

  • Newbie
  • Spotify-YAMAHA Connect allows to turn on/off my Yamaha receiver from remote (without WLAN-connection!) bypassing all security/firewall settings of my router. My family at home get their ears blown aw...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

I love music but it doesn't love me back

Okay so this has been going on for as long as I can remember and I kinda just gave up on it after reinstalling and resetting my system numerous times and nothin works. Whenever I play a song on my PlayStation, it automatically stops when it gets towa...

  • Casual Listener
  • Okay so this has been going on for as long as I can remember and I kinda just gave up on it after reinstalling and resetting my system numerous times and nothin works. Whenever I play a song on my Pl...
  • MUSICISMYLOVE
  • Casual Listener
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Spotify on Playstation

Hello everybody! I have a problem with my spotify app on my PS4.Everytime i want to start a song/ playlist on my PS4, the song stops immedately. Spotify is not playing any song unless i start the song/ playlist thought other devices. Indeed it just s...

  • Casual Listener
  • Hello everybody!   I have a problem with my spotify app on my PS4. Everytime i want to start a song/ playlist on my PS4, the song stops immedately. Spotify is not playing any song unless i st...
  • tomy27370
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bose soundtouch cuts track short

When i am playing spotify through my bose it sounds amazing, apart from it always cuts the last track of an album short by about a minute or so. Literally just cuts it dead without warning. any ideas?

  • Casual Listener
  • When i am playing spotify through my bose it sounds amazing, apart from it always cuts the last track of an album short by about a minute or so. Literally just cuts it dead without warning.   ...
  • oasisphponic
  • Casual Listener
  • 830 Views
  • 2 replies
  • 0 likes
  • Other
  • 830 Views
  • 2 replies
  • 0 likes

Chromecast often stops for periods

Both my Chromecast audio and Chromecast video often stop for up to 30 seconds every 2-3 songs when I cast Spotify. On the audio it just stops - on my device the play seconds keep on counting, but no audio. On my Chromecast video it displays the 3 dot...

  • Newbie
  • Both my Chromecast audio and Chromecast video often stop for up to 30 seconds every 2-3 songs when I cast Spotify. On the audio it just stops - on my device the play seconds keep on counting, but no ...
  • 522 Views
  • 0 replies
  • 0 likes
  • 522 Views
  • 0 replies
  • 0 likes

Can't find friends, or anyone!

Hey, all, I am a premium family user, just signing in for the first time but have had family Spotify for a while. I am failing miserably in my quest to find anybody using the Find Friend feature. I have tried using search for my family members using ...

  • Regular
  • Hey, all, I am a premium family user, just signing in for the first time but have had family Spotify for a while. I am failing miserably in my quest to find anybody using the Find Friend feature. I h...
  • hankenj
  • Regular
  • 335 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spellistor på schema tystnar

När jag spelar musik enligt ett schema så spelas samma låt 6-7 gånger i rad och ibland tystnar musiken helt. Detta trots att jag har flera spellistor omlott, all musik är nedladdad till offline och de alla ligger på "repeat" (dvs listan står på repea...

  • Newbie
  • När jag spelar musik enligt ett schema så spelas samma låt 6-7 gånger i rad och ibland tystnar musiken helt. Detta trots att jag har flera spellistor omlott, all musik är nedladdad till offline och d...
  • Alejandar
  • Spotify
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! spotify installation has made my internet work very slowly

My wife bought me a Spotify Premium membership for my birthday and installed it on my laptop. Since then unfortunately the internet (through both Chrome and Edge) has been grindingly slow and things that used to be fine like looking at youtube are al...

  • Newbie
  • My wife bought me a Spotify Premium membership for my birthday and installed it on my laptop. Since then unfortunately the internet (through both Chrome and Edge) has been grindingly slow and things ...
  • Dreadlord
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 421 Views
  • 1 replies
  • 0 likes

[WP8] Missing tracks from playlists on 8X

Since I haven't' seen any help regarding my problem, here's a new thread. In short, there are tracks in most all of my playlists that simply don't show up on my 8X. At all. Can't be streamed, or synced, because they aren't there. All of them are avai...

  • Regular
  • Since I haven't' seen any help regarding my problem, here's a new thread.   In short, there are tracks in most all of my playlists that simply don't show up on my 8X. At all. C...
  • tma3030
  • Newbie
  • 1758 Views
  • 9 replies
  • 0 likes
  • WP 8
  • 1758 Views
  • 9 replies
  • 0 likes

Superuser Contribution Songs disappeared from playlist

My favourite playlist has mysteriously lost all it's songs (about 400) up until the last 30 or so that I've just added. I haven't deleted the songs, I hadn't even looked at the playlist since yesterday, I've just been adding songs blindly. But when I...

  • Casual Listener
  • My favourite playlist has mysteriously lost all it's songs (about 400) up until the last 30 or so that I've just added. I haven't deleted the songs, I hadn't even looked at the playlist since yesterd...
  • Anyk17
  • Spotify Star
  • 527 Views
  • 3 replies
  • 0 likes
  • Other
  • 527 Views
  • 3 replies
  • 0 likes

facebook account

I deactivated my facebook yesterday.This morning I opened Spotify app on my iPhone and it force closed.I opened again and found myself at login screen, typed in login details and imediatley got an email from facebook "welcome back to facebook"It came...

  • Visitor
  • I deactivated my facebook yesterday. This morning I opened Spotify app on my iPhone and it force closed. I opened again and found myself at login screen, typed in login details and imediatley got a...
  • user-removed
  • Not applicable
  • 509 Views
  • 5 replies
  • 0 likes
  • Other
  • 509 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wrong artist for album?

Hi, Correct me if I'm wrong, but are you sure that this album, https://open.spotify.com/album/6D44tfHu9G0qkncPVzdfEP was released by the same artist, ATB, aka André Tanneberger: https://open.spotify.com/artist/7jZM5w05mGhw6wTB1okhD9? I have a feeling...

  • Visitor
  • Hi,   Correct me if I'm wrong, but are you sure that this album, https://open.spotify.com/album/6D44tfHu9G0qkncPVzdfEP was released by the same artist, ATB, aka André Tanneberger: ht...
  • Anyk17
  • Spotify Star
  • 370 Views
  • 2 replies
  • 0 likes
  • music
  • 370 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logged in to spotify web player but cant find my music just account overviw ?

Logged in through web player but i cant access any of my music playlist ? Also when i click the get spotify for free it asking me to download app . I can access on a desktop through the web player so why not the browser on cell phone ?

  • Newbie
  • Logged in through web player but i cant access any of my music playlist ? Also when i click the get spotify for free it asking me to download app . I can access on a desktop through the web player so...
  • Anyk17
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Revoking Sonos App Access - Does this log my account out of other Sonos players?

I have my own Sonos system, but have also logged into my Spotify account on other Sonos systems (via the app), and did not know that I needed to log out of my account before leaving that person's house. I am now having trouble with someone accessing ...

  • Casual Listener
  • I have my own Sonos system, but have also logged into my Spotify account on other Sonos systems (via the app), and did not know that I needed to log out of my account before leaving that person's hou...
  • CwazyGirl
  • Casual Listener
  • 1038 Views
  • 2 replies
  • 0 likes
  • 1038 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cache Windows 10 mobile full and can not be emptied

Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device.

  • Newbie
  • Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device. 
  • Alejandar
  • Spotify
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][NOW] Fix my Glitch and Give us User to User messaging and Sharing Back!

Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to people that we don't know. The fact is that Spotify ...

  • Visitor
  • Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to p...
  • Alejandar
  • Spotify
  • 853 Views
  • 1 replies
  • 0 likes
  • All Platforms
    NOW
  • 853 Views
  • 1 replies
  • 0 likes

Solved!! transfer playlists

Hi is it possible to transfer my playlists and my songs from one account to another?

  • Casual Listener
  • Hi is it possible to transfer my playlists and my songs from one account to another?
  • tomasrex
  • Roadie
  • 1137 Views
  • 1 replies
  • 0 likes
  • Other
  • 1137 Views
  • 1 replies
  • 0 likes