Announcements
Happy Values Week! Today we celebrate *Team Work* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18067 Views
  • 117 replies
  • 11 likes
  • Other
  • 18067 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21548 Views
  • 9 replies
  • 2 likes
  • Other
  • 21548 Views
  • 9 replies
  • 2 likes

cant connect with facebook / loadingissue

hey, i have had some issues with the popup window fo facebook connect (it was blank or didnt even show up), but i was able to ignore this step by manually logging into facebook in this same webbrowser. now my problem is, that i cant even do that anym...

  • Regular
  • hey, i have had some issues with the popup window fo facebook connect (it was blank or didnt even show up), but i was able to ignore this step by manually logging into facebook in this same webbrowse...
  • aznfoo
  • Community Legend
  • 552 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 552 Views
  • 3 replies
  • 0 likes

Does thumbs up and down not work for Spotify Connect

So I've just started a Spotify Premium account and use Connect to play through my Denon Heos speakers. For radio, the thumbs u and down button are visible, but are light grey (as opposed to white skip and pause buttons) - and dont work. I've tried pl...

  • Newbie
  • So I've just started a Spotify Premium account and use Connect to play through my Denon Heos speakers. For radio, the thumbs u and down button are visible, but are light grey (as opposed to white ski...
  • 606 Views
  • 0 replies
  • 1 likes
  • Connect
    Denon
  • 606 Views
  • 0 replies
  • 1 likes

Getting Frustrated with Spotify Premium

Hello everybody who cares (or doesn't care, lol).I've been a Spotify Premium customer for a very long time, before which I was a free user. I think I joined back when invites were required? Anyway, I really enjoy the service but lately I'm not having...

  • Regular
  • Hello everybody who cares (or doesn't care, lol). I've been a Spotify Premium customer for a very long time, before which I was a free user. I think I joined back when invites were required? Anyway,...
  • leetennismatch1
  • Casual Listener
  • 984 Views
  • 1 replies
  • 0 likes
  • Other
  • 984 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Spotify service on my Sonos

I've had Sonos for over a year plus have been a premium accoutn holder for over a year.Spotify used to work fine on my Sonos, but has recently shown 'unable to browse music'.I have removed the account from Sonos and tried to recreate, but when I ente...

  • Newbie
  • I've had Sonos for over a year plus have been a premium accoutn holder for over a year. Spotify used to work fine on my Sonos, but has recently shown 'unable to browse music'. I have removed the ac...
  • bartoverdevest
  • Newbie
  • 42002 Views
  • 60 replies
  • 5 likes
  • 42002 Views
  • 60 replies
  • 5 likes

Denon AVR-2113 Spotify Connect doesn't work

Spotify app on the receiver works 'fine' (sluggish and slow) but I'm able to log in and play music.From my Android phone I can find my Android tablet and use Spotify Connect to play songs on the tablet from my Phone. t, But the receiver does not show...

  • Music Fan
  • Spotify app on the receiver works 'fine' (sluggish and slow) but I'm able to log in and play music. From my Android phone I can find my Android tablet and use Spotify Connect to play songs on the ta...
  • m15k
  • Newbie
  • 3649 Views
  • 7 replies
  • 1 likes
  • Denon
  • 3649 Views
  • 7 replies
  • 1 likes

Wrong File music in The Catalyst Linkin Park

when you play The Catalyst - Linkin Park from album A thousand Suns it sounds Fight Inside - Red. I hope here its the right place to report it.

  • Newbie
  • when you play The Catalyst - Linkin Park from album A thousand Suns it sounds Fight Inside - Red. I hope here its the right place to report it.
  • 251 Views
  • 0 replies
  • 0 likes
  • Other
  • 251 Views
  • 0 replies
  • 0 likes

Student discount

When I'm setting up my account to get the student discount, I start typing my school name and it pops up, but it won't AutoFill for me so I finished typing it in all the way but the field turns red and won't let me continue

  • Newbie
  • When I'm setting up my account to get the student discount, I start typing my school name and it pops up, but it won't AutoFill for me so I finished typing it in all the way but the field turns red a...
  • Zbwalker
  • Newbie
  • 492 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 492 Views
  • 2 replies
  • 0 likes

Discover Weekly playlist songs are unrelated to what I listen to

Discover Weekly playlist is full of music from genres and artist that I never listen to and probably never would. Why do I have to have my whole DIscover Weekly playlist based in things that I really don't enjoy? (For instance, I never listened to an...

  • Casual Listener
  • Discover Weekly playlist is full of music from genres and artist that I never listen to and probably never would.    Why do I have to have my whole DIscover Weekly playlist based in ...
  • 311 Views
  • 0 replies
  • 1 likes
  • Other
  • 311 Views
  • 0 replies
  • 1 likes

There is an error with an artist

There are two artists that go by the name SMK, and they have been incorrectly atuomatically linked in your database. Please take a look into this issue and fix it. I prefer to only hear EDM when I'm shuffling SMK.. The rap from the other SMK artist i...

  • Regular
  • There are two artists that go by the name SMK, and they have been incorrectly atuomatically linked in your database. Please take a look into this issue and fix it. I prefer to only hear EDM when I'm ...
  • 274 Views
  • 0 replies
  • 0 likes
  • Other
  • 274 Views
  • 0 replies
  • 0 likes

2 pages of same band (Marduk)

And another bug right here. There are 2 pages of the same artist. Why don't u combine them?

  • Visitor
  • And another bug right here. There are 2 pages of the same artist. Why don't u combine them?
  • 330 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 330 Views
  • 0 replies
  • 0 likes

web spotify and desktop spotify playlists not syncing

Hi, per subject line, my web spotify and desktop spotify playlists are no longer syncing. I never had this issue before, only noticing last Friday. I load playlists at work to the web spotify application, then when I get home I can transfer over my w...

  • Roadie
  • Hi, per subject line, my web spotify and desktop spotify playlists are no longer syncing.   I never had this issue before, only noticing last Friday.  I load playlists at work to the w...
  • 669 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 669 Views
  • 0 replies
  • 0 likes

Playlist deleted

I accidentally uploaded ALL of my playlists from Itunes. I want to delete them but have only been able to delete them one at a time. There are too many so I'm looking for a shortcut way to delete multiple playlists easily.

  • Newbie
  • I accidentally uploaded ALL of my playlists from Itunes. I want to delete them but have only been able to delete them one at a time. There are too many so I'm looking for a shortcut way to delete mul...
  • 1124173764
  • Newbie
  • 327 Views
  • 2 replies
  • 0 likes
  • Other
  • 327 Views
  • 2 replies
  • 0 likes

PS4 Playlist Browsing Suggestion

Just a thought for Spotify. When you're searching through playlists on the PlayStation if you click a playlist and hit circle it will take you all the was back to the front of the playlist... List? So if you could just back out of the playlist you se...

  • Newbie
  • Just a thought for Spotify. When you're searching through playlists on the PlayStation if you click a playlist and hit circle it will take you all the was back to the front of the playlist... List? S...
  • 542 Views
  • 0 replies
  • 0 likes
  • Other
  • 542 Views
  • 0 replies
  • 0 likes

I dont see spotify connect

Hellooo. Can anyone help me set the spotify connect? I dont see the icon anywhere.

  • Casual Listener
  • Hellooo. Can anyone help me set the spotify connect? I dont see the icon anywhere.
  • Nico
  • Community Legend
  • 436 Views
  • 3 replies
  • 0 likes
  • Connect
  • 436 Views
  • 3 replies
  • 0 likes

Teufel Raumfeld - Connect unreliable

Hi Folks,I just started using Spotify on my Teufel Raumfeld Speaker a few days ago.Yesterday it started to act funny. The app is trying to connect to the speaker connect but fails most of the time. However sometimes it does work perfectly. Sometimes ...

  • Casual Listener
  • Hi Folks, I just started using Spotify on my Teufel Raumfeld Speaker a few days ago. Yesterday it started to act funny. The app is trying to connect to the speaker connect but fails most of the tim...
  • s31108
  • Casual Listener
  • 4001 Views
  • 10 replies
  • 0 likes
  • Other
  • 4001 Views
  • 10 replies
  • 0 likes

Solved!! Downloading songs in windows phone

Hi, I'm thinking about buying a Lumia 640 and i have several doubts.This cell hone has little memory, is it possible to download songs to the sd card instead of the internal memory?Does Windows Phone sopitfy support direct connect? Thanks!

  • Regular
  • Hi,   I'm thinking about buying a Lumia 640 and i have several doubts. This cell hone has little memory, is it possible to download songs to the sd card instead of the internal memory? Does ...
  • albertoimorente
  • Regular
  • 2245 Views
  • 5 replies
  • 2 likes
  • WP 8
  • 2245 Views
  • 5 replies
  • 2 likes

Text in credit card warning box orange

Text and background in warningbox are both orange. HTML:

Your card's about to expire. To keep Premium, please update your payment details.

CSS: .card .alert-expiry { color: #f59b23; } URL: https://www.spotify.com/no/account/overview/ Tested in Chrome...

MkzQAzW.png
  • Casual Listener
  •   Text and background in warningbox are both orange.   HTML: <div class="alert alert-warning alert-subscription alert-expiry "><p><strong>Your card's about to expire.&...
  • Pricilla
  • Spotify
  • 859 Views
  • 6 replies
  • 1 likes
  • 859 Views
  • 6 replies
  • 1 likes

Mixed up devices

Hey'yall. I'm not sure this is the right section but my problem is not OS-related, so I post it here. Since the update what brought us device selection Spotify does not work well. For example my phone (BlackBerry Q10) somehow found a device called "J...

Screen Shot 2015-11-27 at 12.42.39 PM.png Screen Shot 2015-11-27 at 12.43.08 PM.png
  • Regular
  • Hey'yall.   I'm not sure this is the right section but my problem is not OS-related, so I post it here.   Since the update what brought us device selection Spotify does not work well. F...
  • tschoppy
  • Regular
  • 346 Views
  • 1 replies
  • 0 likes
  • BB10
  • 346 Views
  • 1 replies
  • 0 likes

PS4 App Black Screen once opened.

I recently bought a PS4 and i want to use my Spotify Premium to play it while I kill zombies or play 2K. Everytime I start it up, it takes about a minute then says it cannot connect to the server and does not even go to the main page. I can connect t...

  • Newbie
  • I recently bought a PS4 and i want to use my Spotify Premium to play it while I kill zombies or play 2K. Everytime I start it up, it takes about a minute then says it cannot connect to the server and...
  • Usires
  • Casual Listener
  • 2528 Views
  • 1 replies
  • 0 likes
  • Other
  • 2528 Views
  • 1 replies
  • 0 likes

Solved!! Problem with the Halo: Reach Soundtrack

I've recently discovered that the Halo: Reach playlist isn't available for me. I'm a major fan of the Halo series, and Martin O'Donnell in particular, but it's sorta weird how some are able to access it and some aren't. I personally don't know if it'...

  • Casual Listener
  • I've recently discovered that the Halo: Reach playlist isn't available for me. I'm a major fan of the Halo series, and Martin O'Donnell in particular, but it's sorta weird how some are able to access...
  • MauriceMV
  • Spotify Star
  • 843 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 843 Views
  • 3 replies
  • 0 likes