Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8452 Views
  • 60 replies
  • 8 likes
  • Other
  • 8452 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19522 Views
  • 9 replies
  • 2 likes
  • Other
  • 19522 Views
  • 9 replies
  • 2 likes

Solved!! madeon - city is missing

hi, it seems that I can no more listen the song "city" from Madeon. I would like to know why ? regards,

  • Newbie
  • hi,   it seems that I can no more listen the song "city" from Madeon. I would like to know why ?   regards,
  • MattSuda
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Other
  • 366 Views
  • 1 replies
  • 0 likes

What's the song? Please help :(

whats the song in the new ad that goes -nu... Nu nu nu nu wait just hold up baby I just woke up

  • Regular
  • whats the song in the new ad that goes -nu... Nu nu nu nu wait just hold up baby I just woke up
  • Gunnyer
  • Regular
  • 463 Views
  • 5 replies
  • 0 likes
  • 463 Views
  • 5 replies
  • 0 likes

Solved!! Love me like you do- Ellie Goulding, not available in Hong Kong

Hi, I recently noticed that a song Love me like you do - Ellie Goulding (from the movie Fifty Shades of Grey) can only get covers/tributes as a result. And when I followed a spotify link from the internet i get the following message: "This track is c...

  • Newbie
  • Hi, I recently noticed that a song Love me like you do - Ellie Goulding (from the movie Fifty Shades of Grey) can only get covers/tributes as a result. And when I followed a spotify link from th...
  • lockersafc
  • Casual Listener
  • 2500 Views
  • 8 replies
  • 1 likes
  • Other
  • 2500 Views
  • 8 replies
  • 1 likes

Solved!! public playlist

Why is it that i have only two of my playlist up for public viewing and not all of them.can i not change what goes on public playlist

  • Newbie
  • Why is it that i have only two of my playlist up for public viewing and not all of them. can i not change what goes on public playlist
  • MattSuda
  • Spotify Star
  • 1156 Views
  • 2 replies
  • 0 likes
  • 1156 Views
  • 2 replies
  • 0 likes

Solved!! Local songs on iPhone won't play on the WIFI speaker using Spotify Connect.

[BB] Song not playing The problem simply put:Local files synced from the computer over to my iphone won't play while using the Panasonic SC-ALL3 WIFI speaker as the speaker source on Spotify Connect. Description: I have a Panasonic SC-ALL3 WIFI speak...

  • Visitor
  • [BB] Song not playing   The problem simply put: Local files synced from the computer over to my iphone won't play while using the Panasonic SC-ALL3 WIFI speaker as the speaker source on Spo...
  • user-removed
  • Not applicable
  • 2203 Views
  • 2 replies
  • 0 likes
  • 2203 Views
  • 2 replies
  • 0 likes

'Error retrieving your deleted playlists'

Hi guys - first time posting here. I recently found out you can recover your deleted playlists, which is amazing for me because I accidentally deleted one which had about 10-20 followers. I kept a back up (had all the songs copied and pasted over) be...

  • Casual Listener
  • Hi guys - first time posting here.   I recently found out you can recover your deleted playlists, which is amazing for me because  I accidentally deleted one which had about 10-20 follo...
  • Jibbyc
  • Casual Listener
  • 1385 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 1385 Views
  • 3 replies
  • 0 likes

Solved!! Not aviable music

I just want to ask if a Spotify official may answer why these albums are not aviable in Germany: Samsas Traum - a.Ura und das Schnecken.Haus Marylin Manson - Born Villian (only partially aviable) This is a bit upset for me because I want to listen to...

  • Casual Listener
  • I just want to ask if a Spotify official may answer why these albums are not aviable in Germany:   Samsas Traum - a.Ura und das Schnecken.Haus Marylin Manson - Born Villian (only partially...
  • MattSuda
  • Spotify Star
  • 499 Views
  • 3 replies
  • 0 likes
  • music
  • 499 Views
  • 3 replies
  • 0 likes

Philips Fidelio, gramophon, and i-pad - not working together

I have set up the Gramofon device. It is connected to my Philips Fidelio speakers. The app is downloaded to my i-pad. The little circle of light turns green when I play a song on the ipad spotify app, but there is no sound coming through the speakers...

  • Newbie
  • I have set up the Gramofon device. It is connected to my Philips Fidelio speakers. The app is downloaded to my i-pad. The little circle of light turns green when I play a song on the ipad spotify app...
  • JoeThomas
  • Community Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Saved Artists dissapearing

I keeping having artists that I have saved, being "unsaved" after I close out the player and open it back up. I have recently upgraded to Premium, and this just started happening after I upgraded. Is there only a certain amount of music that you can ...

  • Newbie
  • I keeping having artists that I have saved, being "unsaved" after I close out the player and open it back up. I have recently upgraded to Premium, and this just started happening after I upgraded. Is...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Changed playlist

Hi, I follow a playlist named "Sunday Lounge". Somewhere around new year, all the tracks was replaced by new ones. Is there any way to get a hold of the previous playlist?

  • Newbie
  • Hi,    I follow a playlist named "Sunday Lounge". Somewhere around new year, all the tracks was replaced by new ones. Is there any way to get a hold of the previous playlist?
  • MattSuda
  • Spotify Star
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

playlist invisibile

Ciao,Il profilo ClubsMade ha 4 playlist ma non riesco a vederle. Qualcuno può aiutarmi?

  • Newbie
  • Ciao, Il profilo ClubsMade ha 4 playlist ma non riesco a vederle. Qualcuno può aiutarmi?
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Implement a Staylist

This is a hybrid of a playlist and station and is explored in my blog post. Bascially, it's a simple way to listen to music, add it to a playlist (for playing specifically good songs individually later).

  • Casual Listener
  • This is a hybrid of a playlist and station and is explored in my blog post.   Bascially, it's a simple way to listen to music, add it to a playlist (for playing specifically good s...
  • Marco
  • Community Legend
  • 631 Views
  • 1 replies
  • 1 likes
  • Radio
    Your Music
  • 631 Views
  • 1 replies
  • 1 likes

Spotify only partly downloads some albums

Some albums only partly download and I can't see how to force it to complete the download. Sometimes removing the album and putting it back in works but sometimes it doesn't. How can I force a resync? I am on windows phone 8.1

  • Casual Listener
  • Some albums only partly download and I can't see how to force it to complete the download. Sometimes removing the album and putting it back in works but sometimes it doesn't. How can I force a resync...
  • MattSuda
  • Spotify Star
  • 616 Views
  • 5 replies
  • 0 likes
  • 616 Views
  • 5 replies
  • 0 likes

WD TV Live with Spotify

I just got the WD TV device and have been using the built-in Spotify app. Something seemed a little off, and I think I finally figured it out. For many songs, the bass is overly heavy and bloated. It sounds like on an old boom box when you'd push the...

  • Music Fan
  • I just got the WD TV device and have been using the built-in Spotify app.  Something seemed a little off, and I think I finally figured it out.  For many songs, the bass is overly heavy and...
  • 503 Views
  • 0 replies
  • 0 likes
  • WD
  • 503 Views
  • 0 replies
  • 0 likes

Connect stopped showing other devices

Hi,Only a few weeks ago I was able to play music in my iPad from my iPhone without a problem with Spotify Connect.Not sure if it was listening to Spotify in my desktop (never used to), webplayer or trying to set up a Gramofon but now other devices do...

  • Newbie
  • Hi, Only a few weeks ago I was able to play music in my iPad from my iPhone without a problem with Spotify Connect. Not sure if it was listening to Spotify in my desktop (never used to), webpla...
  • 922 Views
  • 0 replies
  • 0 likes
  • Connect
  • 922 Views
  • 0 replies
  • 0 likes

Solved!! Conection failes on Sonos

[SONOS]I have just bought Spotify Premium, and connected it to my Sonos system. When i try to play on any Sonos device from the Sonos app on ios8, then the musik starts, and then the App show 'connection to spotify failed'. and the music stops. i can...

  • Regular
  • [SONOS]I have just bought Spotify Premium, and connected it to my Sonos system. When i try to play on any Sonos device from the Sonos app on ios8, then the musik starts, and then the App show 'conn...
  • ldplusse
  • Regular
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

Solved!! Album disappeared

So I had the song 巴黎 from artist 方大同's album 危險世界 in a playlist. A week or so ago the track disappeared from the playlist and when I went to see why I noticed the album was no longer on Spotify. What would the reason for this be? I subscribed to Spot...

  • Casual Listener
  • So I had the song 巴黎 from artist 方大同's album 危險世界 in a playlist.  A week or so ago the track disappeared from the playlist and when I went to see why I noticed the album was no longer on Spotify...
  • Nial619
  • Casual Listener
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Ugly AD

I know I'm a free user. But u guys can handle the quality of ad? Look at this **bleep**:

  • Casual Listener
  • I know I'm a free user. But u guys can handle the quality of ad? Look at this **bleep**:
  • jacob04
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Why are the Your Music playlists for songs, albums, and artists merged into one another?

The Your Music collections have baffled me for awhile now. Very early on I decided that I was going to use my saved songs playlist (Your Music - songs) to quickly keep track of my favorite songs as I listened. That way I could go through and listen t...

  • Casual Listener
  • The Your Music collections have baffled me for awhile now. Very early on I decided that I was going to use my saved songs playlist (Your Music - songs) to quickly keep track of my favorite songs as...
  • MattSuda
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Issues with shuffling beyond a playlist.

On my free account, most of my custom playlists seem to inevitably begin playing songs from all over the place as if the playlist was a radio station regardless of whether the playlist has enough tracks (it does). I'm alright with this usually becaus...

  • Casual Listener
  • On my free account, most of my custom playlists seem to inevitably begin playing songs from all over the place as if the playlist was a radio station regardless of whether the playlist has enough tra...
  • 191 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 191 Views
  • 0 replies
  • 0 likes