Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10455 Views
  • 72 replies
  • 9 likes
  • Other
  • 10455 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20142 Views
  • 9 replies
  • 2 likes
  • Other
  • 20142 Views
  • 9 replies
  • 2 likes

Song only plays for seconds: on Windows 8.1, Samsung Tablet AND Cellphone. What's GOING ON?

I tried to use Spotify lately. Tried using it in my laptop first but songs will just play for seconds and the music player will stop automatically, then tried it in my samsung tablet, and the same happened, then tried it in my phone and the same. Wha...

  • Newbie
  • I tried to use Spotify lately. Tried using it in my laptop first but songs will just play for seconds and the music player will stop automatically, then tried it in my samsung tablet, and the same ha...
  • 256 Views
  • 0 replies
  • 0 likes
  • Other
  • 256 Views
  • 0 replies
  • 0 likes

[Webpage] Android Play Store link outdated

The "Get it on Google Play" link on https://play.spotify.com currently links to https://play.google.com/store/apps/details?id=com.spotify.mobile.android.ui This link is outdated, and results in the standard "We're sorry, the requested URL was not fou...

  • Casual Listener
  • The "Get it on Google Play" link on https://play.spotify.com currently links to   https://play.google.com/store/apps/details?id=com.spotify.mobile.android.ui   This l...
  • 289 Views
  • 0 replies
  • 0 likes
  • Other
  • 289 Views
  • 0 replies
  • 0 likes

[PNR] Pioneer SC-LX77 vanished from Spotify Connect list

This used to work fine but suddenly the Pioneer unit is missing from the Connect list both in iPad app and iPhone app. I have done reboot/restart of all devices (iPhone, iPad, Asus/Wifi-router, and the SC-LX77), I have checked UPnP on the router, I h...

  • Newbie
  • This used to work fine but suddenly the Pioneer unit is missing from the Connect list both in iPad app and iPhone app. I have done reboot/restart of all devices (iPhone, iPad, Asus/Wifi-router, and t...
  • SeaSkip
  • Newbie
  • 557 Views
  • 2 replies
  • 1 likes
  • 557 Views
  • 2 replies
  • 1 likes

Bluetooth progress bar faulty

Hi, I have an iPhone 5S (iOS 8.1.2) with Spotify 2.2.0.2464 installed as a paid for service. I also have a Nokia 735 (WinPhone 8.10.14157.200) with Spotify 4.0.5385.29845 installed and beautifully in sync with the iPhone 5s. However, when I connect t...

  • Newbie
  • Hi, I have an iPhone 5S (iOS 8.1.2) with Spotify 2.2.0.2464 installed as a paid for service.    I also have a Nokia 735 (WinPhone 8.10.14157.200) with Spotify 4.0.5385.29845 installed...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

WD TV Live - Spotify playback skipping

I've been having an issue streaming to my WDTV Live where the playback will begin "skipping" - playback becoming intermittent, rapidly starting and stopping. Sometimes resetting to the beginning of a track will fix, sometimes not. Rsetting the device...

  • Casual Listener
  • I've been having an issue streaming to my WDTV Live where the playback will begin "skipping" - playback becoming intermittent, rapidly starting and stopping.  Sometimes resetting to the beginnin...
  • milthorpe
  • Newbie
  • 545 Views
  • 2 replies
  • 2 likes
  • 545 Views
  • 2 replies
  • 2 likes

Solved!! Reordering tracks with a playlist by drag/drop or cut/pate

I just created a new playlist and want to reorder the tracks therein. I tried using the drag/drop and the cut/paste (Control X/Contro V) methods, but neither works. Both work on other playlists I've created, but not for this new one. What gives?

  • Casual Listener
  • I just created a new playlist and want to reorder the tracks therein.  I tried using the drag/drop and the cut/paste (Control X/Contro V) methods, but neither works.  Both work on other pla...
  • MattSuda
  • Spotify Star
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Amazon Fire TV queries/issues

Hi all, I recently purchased an Amazon Fire TV, mainly to use it as a Spotify connect device connected to my AV Reciever. It seems to work pretty well when using the iOS Spotify App to control it on my iPhone 6 but I have a few questions/issues regar...

  • Newbie
  • Hi all,   I recently purchased an Amazon Fire TV, mainly to use it as a Spotify connect device connected to my AV Reciever. It seems to work pretty well when using the iOS Spotify App to con...
  • 691 Views
  • 0 replies
  • 2 likes
  • 691 Views
  • 0 replies
  • 2 likes

Solved!! Help sending music to wireless speakers

hi All, I am sure that suh issue was disscused but still cannot find the solution. I have JBL Authentics 16 wireless speaker and after connection via wifi, do not know how to send the music from Spotify to the speaker. It works in general, as when I ...

  • Casual Listener
  • hi All, I am sure that suh issue was disscused but still cannot find the solution. I have JBL Authentics 16 wireless speaker and after connection via wifi, do not know how to send the music from Spot...
  • MichaelJerzak
  • Composer
  • 652 Views
  • 5 replies
  • 0 likes
  • Other
  • 652 Views
  • 5 replies
  • 0 likes

Another Sonos users says goodbye...

I've cancelled my Premium subscription after putting up with the awful integration between Sonos and Spotify for far too long. I've tried out Google Play Music for a few months and whilst the integration with my Sonos is not perfect, it's far better ...

  • Casual Listener
  • I've cancelled my Premium subscription after putting up with the awful integration between Sonos and Spotify for far too long. I've tried out Google Play Music for a few months and whilst the integra...
  • 393 Views
  • 0 replies
  • 1 likes
  • 393 Views
  • 0 replies
  • 1 likes

[WP8] add option to not lock the phone while playing music

Windows phone do not support to turn off autolock of device like another mobile systems. Maximum autolock time is 5 minutes. It is very anoying while listening to music in car. It needs to be set by app - http://msdn.microsoft.com/en-us/library/windo...

  • Newbie
  • Windows phone do not support to turn off autolock of device like another mobile systems. Maximum autolock time is 5 minutes. It is very anoying while listening to music in car.   It needs to...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Rolling Stone Recommends problem

Help! Rolling Stone Recommends app not working - the buffering/connecting timer just keeps going - forever. Tried re-installing but same. Windows 7 home premium Love this app and lost without it. Any ideas?

  • Regular
  • Help! Rolling Stone Recommends app not working - the buffering/connecting timer just keeps going - forever. Tried re-installing but same.   Windows 7 home premium   Love this app an...
  • hans-jürgen
  • Roadie
  • 1938 Views
  • 11 replies
  • 1 likes
  • Other
  • 1938 Views
  • 11 replies
  • 1 likes

Can't connect with argon inet3+

Nothing on the internet, not even a tiny youtube video, or a .txt anywhere. Anyone knows how to connect it?

  • Newbie
  • Nothing on the internet, not even a tiny youtube video, or a .txt anywhere. Anyone knows how to connect it?
  • mgra
  • Newbie
  • 1355 Views
  • 2 replies
  • 0 likes
  • Other
  • 1355 Views
  • 2 replies
  • 0 likes

Solved!! cant find a song

I'm looking for a do g called rihanna's gun.....by cris cab and wyclef ft mavado never been on Spotify

  • Casual Listener
  • I'm looking for a do g called rihanna's gun.....by cris cab and wyclef ft mavado never been on Spotify 😞
  • MattSuda
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Music removal

Hey Guys, Wonder why the album Future Boy, by Cicero has been removed from your catalogue of music? Thanks

  • Casual Listener
  • Hey Guys,   Wonder why the album Future Boy, by Cicero has been removed from your catalogue of music?   Thanks
  • MattSuda
  • Spotify Star
  • 910 Views
  • 6 replies
  • 0 likes
  • 910 Views
  • 6 replies
  • 0 likes

Certain songs wont auto play - they can be when re-selected - this is both in windows AND on ipod

I have created a playlist, not may songs in it (yet) and two songs in it: Narcotic - Radio Edit from Liquido and I See Fire from Ed Sheeran will not play when all the songs within the playlist are played. The only way I can get them to play is on Win...

  • Newbie
  • I have created a playlist, not may songs in it (yet) and two songs in it:   Narcotic - Radio Edit from Liquido and I See Fire from Ed Sheeran will not play when all the songs within the play...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Tastebuds won't work

Hi, I have a problem with Tastebuds/ Spotify. I recently downloaded Spotify to send free messages to my contacts in Tastebuds but when I tick off the "understand" box and click on "Scan you Library to view your matches" nothing happens. I have a MacB...

  • Newbie
  • Hi, I have a problem with Tastebuds/ Spotify. I recently downloaded Spotify to send free messages to my contacts in Tastebuds but when I tick off the "understand" box and click on "Scan you Library...
  • fakalewis
  • Newbie
  • 500 Views
  • 2 replies
  • 0 likes
  • Other
  • 500 Views
  • 2 replies
  • 0 likes

All my Spotify music is gone

My Spotify account was connected through Facebook. I erased my Facebook account. Then, automatically Spotify was logged out. I realised what happened. Then I connected again, through Facebook, and my music was all gone. All my playlists from Spotify,...

  • Visitor
  • My Spotify account was connected through Facebook. I erased my Facebook account. Then, automatically Spotify was logged out. I realised what happened. Then I connected again, through Facebook, and ...
  • MattSuda
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
    WD
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Artist Mismatch - Paqua

Hey, There are two bands named Paqua, but albums from both artists are under the same entry, check it out: Paqua – Vem Viver a Vida Paqua – Akaliko Hope this problem could be solved. Best Regards.

  • Casual Listener
  • Hey,   There are two bands named Paqua, but albums from both artists are under the same entry, check it out:   Paqua – Vem Viver a Vida   Paqua – Akaliko   Ho...
  • OviiiOne
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • music
  • 381 Views
  • 1 replies
  • 0 likes

Samsung TV, how the blink to return to playlists

The app appears to be working, though functionality is very limited compared to iOS or desktop. (Please allow genre and mood based browsing ASAP!) Thing is though, I start playing a playlist, but for the life of me, I'm unable to figure out how to "b...

  • Regular
  • The app appears to be working, though functionality is very limited compared to iOS or desktop. (Please allow genre and mood based browsing ASAP!) Thing is though, I start playing a playlist, but...
  • Ceci
  • Regular
  • 281 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 281 Views
  • 2 replies
  • 0 likes