Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12721 Views
  • 83 replies
  • 9 likes
  • Other
  • 12721 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20585 Views
  • 9 replies
  • 2 likes
  • Other
  • 20585 Views
  • 9 replies
  • 2 likes

Why are the Your Music playlists for songs, albums, and artists merged into one another?

The Your Music collections have baffled me for awhile now. Very early on I decided that I was going to use my saved songs playlist (Your Music - songs) to quickly keep track of my favorite songs as I listened. That way I could go through and listen t...

  • Casual Listener
  • The Your Music collections have baffled me for awhile now. Very early on I decided that I was going to use my saved songs playlist (Your Music - songs) to quickly keep track of my favorite songs as...
  • MattSuda
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Issues with shuffling beyond a playlist.

On my free account, most of my custom playlists seem to inevitably begin playing songs from all over the place as if the playlist was a radio station regardless of whether the playlist has enough tracks (it does). I'm alright with this usually becaus...

  • Casual Listener
  • On my free account, most of my custom playlists seem to inevitably begin playing songs from all over the place as if the playlist was a radio station regardless of whether the playlist has enough tra...
  • 215 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 215 Views
  • 0 replies
  • 0 likes

Noah Gundersen Song Error

I was recently listening to Noah Gundersen's album titled Family. His songs "Garden" and "Honest Songs" have each other's audio. Is there someway this can get fixed? Not a huge issue because I can still listen to the songs, but it is wrong. Thanks fo...

  • Newbie
  • I was recently listening to Noah Gundersen's album titled Family. His songs "Garden" and "Honest Songs" have each other's audio. Is there someway this can get fixed? Not a huge issue because I can st...
  • MattSuda
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! my music

how can i put musics that i cant find in spotify to play in it please help thanks

  • Casual Listener
  • how can i put musics that i cant find in spotify  to play in it please help thanks
  • MattSuda
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Other
  • 435 Views
  • 3 replies
  • 0 likes

Solved!! All my songs dissapeared from my artist page

Hello, in summer i distributed my music with Spotmeup (wich is now down) for all of the songs you see in the photo, and today when i tried to get a verified spotify account following tunecore's instructions - all my songs dissapeared. I don't hope i ...

  • Newbie
  • Hello, in summer i distributed my music with Spotmeup (wich is now down) for all of the songs you see in the photo, and today when i tried to get a verified spotify account following tunecore's instr...
  • MattSuda
  • Spotify Star
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Solved!! Songs in playlist disappeared

Hello! I have a problem. I started to wonder why I only hear like the same 5 songs in a playlist from me of my favourite band. Now I checked it and see: There are only five tracks in the playlist. But there should be way more and the headline still t...

  • Casual Listener
  • Hello!   I have a problem. I started to wonder why I only hear like the same 5 songs in a playlist from me of my favourite band. Now I checked it and see: There are only five tracks in the p...
  • Blup1
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • Other
  • 486 Views
  • 2 replies
  • 0 likes

Solved!! mobile use shown on friends activiy feed??

Does anyone know if when you use spotify on your mobile it shows what you are listening to on your friends activity feed. (priemium)? Am not sure it does unless you use desktop.

  • Casual Listener
  • Does anyone know if when you use spotify on your mobile it shows what you are listening to on your friends activity feed. (priemium)? Am not sure it does unless you use desktop.
  • MattSuda
  • Spotify Star
  • 2033 Views
  • 3 replies
  • 0 likes
  • 2033 Views
  • 3 replies
  • 0 likes

Solved!! Spotify connect WD Live

I have an Western Digital Live TV mediaplayer and expected that I could stream from my Spotify Peremium account (on my Android mobile device). But WD LIve TV doens't show up in the list of the CONNECT option, only my Plex Media Plyer (on my windows c...

  • Newbie
  • I have an Western Digital Live TV mediaplayer and expected that I could stream from my Spotify Peremium account (on my Android mobile device).   But WD LIve TV doens't show up in the list of...
  • JoeThomas
  • Community Legend
  • 862 Views
  • 2 replies
  • 0 likes
  • 862 Views
  • 2 replies
  • 0 likes

Wrong song in album

Dear Spotify First I'd like to say that Spotify is brilliant! I love it! So thank you :). Now, my favourite band is Queens of the Stone Age. I noticed a while ago that on their album 'Era Vulgaris' the song 'Run Pig Run' isn't actually the song 'Run ...

  • Newbie
  • Dear Spotify   First I'd like to say that Spotify is brilliant! I love it! So thank you :).   Now, my favourite band is Queens of the Stone Age. I noticed a while ago that on their ...
  • JoeThomas
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

philips 5700 series bug

Hello, I have a Philips 5700 series smart TV The button to play a whole list or to play shuffle doesn't work. It only play one song or max 2 songs. How can I resolve this? Many thanks Etienne note: it is not possible to contact Spotify directly. I pa...

  • Casual Listener
  • Hello,   I have a Philips 5700 series smart TV   The button to play a whole list or to play shuffle doesn't work.   It only play one song or max 2 songs.   How can...
  • 350 Views
  • 0 replies
  • 0 likes
  • Philips
  • 350 Views
  • 0 replies
  • 0 likes

looking for multiroom solution with stereo equipment

Hi, I am really loving Spotify that I want to create a multiroom sollution with my Apple devices (iPhone, Pad, Mac and Apple TV) At the moment I listen to spotify with a AirPlay stream to Apple TV connected with my stereo equipment. This is in one ro...

  • Regular
  • Hi,  I am really loving Spotify that I want to create a multiroom sollution with my Apple devices (iPhone, Pad, Mac and Apple TV) At the moment I listen to spotify with a AirPlay stream to A...
  • toschma
  • Regular
  • 537 Views
  • 2 replies
  • 0 likes
  • Connect
    Denon
    music
    Philips
  • 537 Views
  • 2 replies
  • 0 likes

Skipping songs from Sonos

I've been using Spotify through Sonos successfully for a long time now. This week, though, it's been skipping most Spotify songs. It will play a few seconds to a minute, then move to the next. The message on the Sonos app is about losing its connecti...

  • Newbie
  • I've been using Spotify through Sonos successfully for a long time now. This week, though, it's been skipping most Spotify songs. It will play a few seconds to a minute, then move to the next. The me...
  • ldplusse
  • Regular
  • 2665 Views
  • 19 replies
  • 1 likes
  • 2665 Views
  • 19 replies
  • 1 likes

Downloading spotify on pc

Hello! I am trying to find a free spotify app on my pc, so i can connetct it to my phone, is it possible to find a free app?

  • Newbie
  • Hello! I am trying to find a free spotify app on my pc, so i can connetct it to my phone, is it possible to find a free app?
  • ErickRGuetta
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Can Spofity affect browser settings on Kindle Fire HD?

Hi folks -a couple of days ago I downloaded Spotify onto my Kindle Fire HD and it worked fine initially, but when I logged in last night it only played one track from my play list then stopped and I couldn't get it to play anything else - it displaye...

  • Regular
  • Hi folks -a couple of days ago I downloaded Spotify onto my Kindle Fire HD and it worked fine initially, but when I logged in last night it only played one track from my play list then stopped and I ...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

BIG BUG in the newest Spotify app upgrade for Windows Phone

Hello There's a BIG bug in the newest Spotify app upgrade for Windows Phone. If you turn "Avialable offline" to a playlist - IT IS NOT AVAILABLE OFFLINE - if you turn it to "Not available offline" - IT IS AVAILABLE OFFLINE ...

  • Casual Listener
  • Hello   There's a BIG bug in the newest Spotify app upgrade for Windows Phone. If you turn "Avialable offline" to a playlist - IT IS NOT AVAILABLE OFFLINE - if you turn it to "Not available ...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Spotify for Symbian (Nokia E72)

Hi, I was an iOS user and got addicted to Spotify, but I lost my phone and it will take a while for me to get a new one. Until then I'll be using my old Nokia E72. Is there a way for me to install Spotify on this phone? Could someone please upload th...

  • Newbie
  • Hi, I was an iOS user and got addicted to Spotify, but I lost my phone and it will take a while for me to get a new one. Until then I'll be using my old Nokia E72. Is there a way for me to install Sp...
  • 1807 Views
  • 0 replies
  • 1 likes
  • 1807 Views
  • 0 replies
  • 1 likes

Solved!! Why are songs missing from the Brian Jonestown Massacre album Revelation?

The best song on the album is in my opinion Days, Weeks and Moths. All the songs play fine except for that one, it just skips it when it's time to play it. What the hell is up with that?

  • Casual Listener
  • The best song on the album is in my opinion Days, Weeks and Moths. All the songs play fine except for that one, it just skips it when it's time to play it. What the hell is up with that?
  • MattSuda
  • Spotify Star
  • 877 Views
  • 3 replies
  • 0 likes
  • 877 Views
  • 3 replies
  • 0 likes

Solved!! Goldray - Don't Walk Away static track

Hi, first time posting, but wanted to bring to Spotify's attention that Goldray's 'Don't Walk Away' single (two tracks, Don't Walk Away and How Does It Feel) has stopped working - it just plays static for several seconds on each track. It used to wor...

  • Casual Listener
  • Hi, first time posting, but wanted to bring to Spotify's attention that Goldray's 'Don't Walk Away' single (two tracks, Don't Walk Away and How Does It Feel) has stopped working - it just plays stati...
  • MattSuda
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! can't access my music section on Windows Phone any more

Hello, i ve got a premium account, since today, i can't access My music and playlist, spotify still loading indefinitly I try without any Internet connection, same problem. what can i do ? I m on windows phone lastest version, spotify is up to date. ...

  • Casual Listener
  • Hello, i ve got a premium account, since today, i can't access My music and playlist, spotify still loading indefinitly I try without any Internet connection, same problem.   what can i ...
  • jumulus
  • Casual Listener
  • 336 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 336 Views
  • 1 replies
  • 0 likes

Explicit commercials

Hi, I wonder why the commercials playing in between song have to be explicit? when listening to childrens songs suddenly there is a promotion for a song called "**bleep**ing bitched in the hood" repeating the word **bleep** several times Isnt there e...

  • Newbie
  • Hi,   I wonder why the commercials playing in between song have to be explicit? when listening to childrens songs suddenly there is a promotion for a song called "**bleep**ing bitched i...
  • 282 Views
  • 0 replies
  • 3 likes
  • Other
  • 282 Views
  • 0 replies
  • 3 likes