Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10202 Views
  • 72 replies
  • 9 likes
  • Other
  • 10202 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20027 Views
  • 9 replies
  • 2 likes
  • Other
  • 20027 Views
  • 9 replies
  • 2 likes

I've got a follower but my playlists aren't public

I don't want my playlists to be public but from nowhere I've got a follower. I don't want followers and I don't want anyone to see my playlists! Under Preferences > Privacy and > PlaylistsI have everything UNchecked except "Scrobble to LAST FM". If I...

  • Casual Listener
  • I don't want my playlists to be public but from nowhere I've got a follower. I don't want followers and I don't want anyone to see my playlists! Under Preferences > Privacy and > PlaylistsI hav...
  • Erkan_Yılmaz
  • Community Legend
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Samsung Smart TV App - any chance for other models?

hi - i already read why i cannot see the spotify app in my samsung smart TV app selection (-> https://community.spotify.com/t5/Help-Other-Partner-Devices/Samsung-Smart-TV-Supported-models/m-p/185562#M3146 ) is there any chance that the app will be re...

  • Casual Listener
  • hi - i already read why i cannot see the spotify app in my samsung smart TV app selection (-> https://community.spotify.com/t5/Help-Other-Partner-Devices/Samsung-Smart-TV-Supported-models/m-p/18...
  • 453 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 453 Views
  • 0 replies
  • 0 likes

Where is Turn Blue by The Black Keys?

It dropped yesterday (May 13) so it should be on spotify. Why don't we have it yet?

  • Casual Listener
  • It dropped yesterday (May 13) so it should be on spotify. Why don't we have it yet?
  • Karl_Achs
  • Casual Listener
  • 12336 Views
  • 6 replies
  • 0 likes
  • album
    Band
    black keys
    New Music
    new release
    rock
  • 12336 Views
  • 6 replies
  • 0 likes

TV LG 42LN5700-SA don't support Spotify

When I go to download the Spotify App the site informed if my dispositive TV LG 42LN5700-SA is not compatible. Anyone of Spotify developers can help?

  • Visitor
  • When I go to download the Spotify App the site informed if my dispositive TV LG 42LN5700-SA is not compatible. Anyone of Spotify developers can help?
  • 829 Views
  • 0 replies
  • 1 likes
  • 829 Views
  • 0 replies
  • 1 likes

Last time on each device

Hi, I would like to know, is there anyway to know last time have used in each device not only the date? If there is a way please let me know. Like when I go to offline devices I find only the date of last activate in each device. Is it possible to sh...

  • Newbie
  • Hi,   I would like to know, is there anyway to know last time have used in each device not only the date? If there is a way please let me know.   Like when I go to offline devices I...
  • 210 Views
  • 0 replies
  • 0 likes
  • Other
  • 210 Views
  • 0 replies
  • 0 likes

Spotify Year in Music

I love the "Year in Music" idea - combining geeky stats and music is win-win!However, when I load my personalised year in music view, my top playlists, artists and songs doesn't load Anyone else experiencing this?Link: https://www.spotify-yearinmusic...

  • Visitor
  • I love the "Year in Music" idea - combining geeky stats and music is win-win! However, when I load my personalised year in music view, my top playlists, artists and songs doesn't load 😞 Anyone...
  • awfulshot
  • Music Fan
  • 1279 Views
  • 5 replies
  • 0 likes
  • Other
  • 1279 Views
  • 5 replies
  • 0 likes

App on HTC windows 8 phone

I have the HTC Win-8XT phone, been using spotify premium for over a year with no problems. The phone just went through the latest software update, now I can't reinstall the app. Please help.

  • Newbie
  • I have the HTC Win-8XT phone, been using spotify premium for over a year with no problems. The phone just went through the latest software update, now I can't reinstall the app. Please help.
  • 290 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 290 Views
  • 0 replies
  • 0 likes

Solved!! Access "My Music" section on Windows Phone 8.1

Hello, First off, I would like to say that I am excited that the Spotify team has finally redone the Windows Phone app and given it a bit of the class it deservces. Free music streaming is still missing, which I know many people are upset about, so I...

  • Casual Listener
  • Hello,   First off, I would like to say that I am excited that the Spotify team has finally redone the Windows Phone app and given it a bit of the class it deservces. Free music streaming is...
  • Hex
  • Regular
  • 993 Views
  • 4 replies
  • 1 likes
  • 993 Views
  • 4 replies
  • 1 likes

Christmas problem: can't buy gift codes

I've been trying for a *long* time to buy Spotify time as a gift. I tried this on two different computers, Firefox and Chrome. Each time, I get the message (in Finnish): Oops! Something went wrong, please try again or check out our testing help area ...

  • Newbie
  • I've been trying for a *long* time to buy Spotify time as a gift. I tried this on two different computers, Firefox and Chrome. Each time, I get the message (in Finnish):   Oops! Something we...
  • 304 Views
  • 0 replies
  • 2 likes
  • Other
  • 304 Views
  • 0 replies
  • 2 likes

Problem with Metal Music

I have problem with tracks from i think Nuclear Blast. I can't get acces to Enslaved, Eluveitie, Behemoth, Dimmu Borgir what's wrong this was the only reason for me to listen metal music in my work/smartphone and buy Premium?

  • Casual Listener
  • I have problem with tracks from i think Nuclear Blast. I can't get acces to Enslaved, Eluveitie, Behemoth, Dimmu Borgir what's wrong this was the only reason for me to listen metal music in my work...
  • 266 Views
  • 0 replies
  • 1 likes
  • 266 Views
  • 0 replies
  • 1 likes

what's wrong with the play queue on Windows phone?

Hi,I'm a Spotify premium member for a day now and I have a big problem with the play queue with Windows phone app.First, how am I supposed to play an album? I see a random order button, no play button. So I supposed I just have to click on the first ...

  • Music Fan
  • Hi, I'm a Spotify premium member for a day now and I have a big problem with the play queue with Windows phone app. First, how am I supposed to play an album? I see a random order button, no pl...
  • 309 Views
  • 0 replies
  • 1 likes
  • WP 8
  • 309 Views
  • 0 replies
  • 1 likes

Solved!! Samsung smart tv. Old firmware?

EDIT: Found a new update for spotify on my tv. Everything is working now.Hi. I'm having problem using the Spotify software on my Samsung F6475 tv. Some months ago I could use it without any problem but now I can't even login.When I launch spotify I g...

  • Casual Listener
  • EDIT: Found a new update for spotify on my tv. Everything is working now. Hi. I'm having problem using the Spotify software on my Samsung F6475 tv. Some months ago I could use it without any probl...
  • dudoripenem
  • Regular
  • 43448 Views
  • 17 replies
  • 0 likes
  • Samsung
  • 43448 Views
  • 17 replies
  • 0 likes

Music recommendations in Discover

Hey there. Spotify is great app, but suggestion stuff, like playlists total garbage. I have no listen for these, because I listen only Underground music like techno techno, not house electro! And Spotify keeping suggesting me on main page of app, som...

  • Visitor
  • Hey there.    Spotify is great app, but suggestion stuff, like playlists total garbage.   I have no listen for these, because I listen only Underground music like techno techno...
  • user-removed
  • Not applicable
  • 501 Views
  • 2 replies
  • 0 likes
  • music
  • 501 Views
  • 2 replies
  • 0 likes

Nokia Symbain Problem

Hi, i am Spotify Premium user, i installed spotify in Nokia E51. And i have a problem with spotify in this device. After installation, i opened Spotify then displayed as in the picture below and automatically closes. I restarted my phone, again not w...

Scr000021.jpg
  • Visitor
  • Hi, i am Spotify Premium user, i installed spotify in Nokia E51. And i have a problem with spotify in this device. After installation, i opened Spotify then displayed as in the pictu...
  • 381 Views
  • 0 replies
  • 0 likes
  • music
  • 381 Views
  • 0 replies
  • 0 likes

Synched playlists deleted, message saying access has been denied

After selecting playlists for offline access and downloading songs, I get a message saying access has been denied on this device and the synched content has been deleted. Any idea why this is, or if there is any way to solve it?

  • Newbie
  • After selecting playlists for offline access and downloading songs, I get a message saying access has been denied on this device and the synched content has been deleted.  Any idea why this is, ...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Re: Why are some artists not available on spotify Australia.

I've just become a paid subscriber, but I'm also very disappointed to find that an awful lot of my music is "not available in Australia"... O_O What the ...? Sure it is, I can download it from the pirate bay! I absolutely refuse to hear this "not ava...

  • Casual Listener
  • I've just become a paid subscriber, but I'm also very disappointed to find that an awful lot of my music is "not available in Australia"...   O_O   What the ...? Sure it i...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Spotify Sample Rate? Please Help!

Hi there, I just bought an AudioQuest Dragonfly USB DAC and this little thing is really amazing - the music just sound so much better and more detailed. As this device allows sample rates up to 96.000 Hz I really would like to know what sample rate t...

  • Regular
  • Hi there,   I just bought an AudioQuest Dragonfly USB DAC and this little thing is really amazing - the music just sound so much better and more detailed. As this device ...
  • user-removed
  • Not applicable
  • 51764 Views
  • 10 replies
  • 3 likes
  • Other
  • 51764 Views
  • 10 replies
  • 3 likes

Song gone missing?

For a long period of time, I listened to the song Five Hours - Deorro, so much so it was my No.1 listened song of 2014. Now, its gone. I've searched for it and it hasn't come up. Any reason why?

  • Casual Listener
  • For a long period of time, I listened to the song Five Hours - Deorro, so much so it was my No.1 listened song of 2014. Now, its gone. I've searched for it and it hasn't come up. Any reason why?
  • kbrooksc
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • music
  • 471 Views
  • 1 replies
  • 0 likes

Solved!! hands off

Om inte Spotify genast lägger tillbaka Ella kommer jag att ta till med svordommar här i forumet. Där blev dom allt rädda. Så skall dom tas!!

  • Music Fan
  • Om inte Spotify genast lägger tillbaka Ella kommer jag att ta till med svordommar här i forumet. Där blev dom allt rädda. Så skall dom tas!!
  • JoeThomas
  • Community Legend
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes