Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8452 Views
  • 60 replies
  • 8 likes
  • Other
  • 8452 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19522 Views
  • 9 replies
  • 2 likes
  • Other
  • 19522 Views
  • 9 replies
  • 2 likes

Can't play music from spotify

Hi Everybody!Im a hardcore spotify user and now something has happend to my loved programm.Few days ago, i started to get a message from spotify " Current track is unavailable" ( it written on the upper side of the spotify screen, at the blue line).I...

  • Regular
  • Hi Everybody! Im a hardcore spotify user and now something has happend to my loved programm. Few days ago, i started to get a message from spotify " Current track is unavailable" ( it written o...
  • Grace
  • Spotify
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

spotify playlist

Dear spotify, Is there a possibility to copy a playlist, or add a playlist to my own playlist, so that i can add and delete songs i don't like, without having to add each song? Thx, David

  • Newbie
  • Dear spotify,   Is there a possibility to copy a playlist, or add a playlist to my own playlist, so that i can add and delete songs i don't like, without having to add each song?   ...
  • Peter__
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Only Censored Album on Windows Phone

Moat songs are fine but some albums I have listened to on desktop uncensored are now only censored. Is there a button/option I am missing?

  • Newbie
  • Moat songs are fine but some albums I have listened to on desktop uncensored are now only censored. Is there a button/option I am missing?
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Other
  • 243 Views
  • 1 replies
  • 0 likes

log in

Hi I'm trying to access my spotify account using my spotify details and i don't know my password because i always used facebook to log in. i was trying to access it via the username spotify assigned to me but it keeps on forcing me to sign in via fac...

  • Newbie
  • Hi   I'm trying to access my spotify account using my spotify details and i don't know my password because i always used facebook to log in. i was trying to access it via the username spotif...
  • kbrooksc
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! BlessTheFall-Witness is missing!

Hello, recently a looked for the album Witness by BlessTheFall and it isn't on Spotify. I believe it was few months ago. Why?? It's very dissapointing to have in a playlist all the albums of a band except of one. PD: I am from Spain (I saw in other p...

  • Regular
  • Hello, recently a looked for the album Witness by BlessTheFall and it isn't on Spotify. I believe it was few months ago. Why?? It's very dissapointing to have in a playlist all the albums of a band e...
  • DSwoon
  • Regular
  • 1551 Views
  • 2 replies
  • 1 likes
  • music
  • 1551 Views
  • 2 replies
  • 1 likes

Sound through dac/amp in mono

Help, I'm running Spotify from my desktop into an MStage Matrix and then into headphones. The sound is coming in Mono... any suggestions?

  • Newbie
  • Help,   I'm running Spotify from my desktop into an MStage Matrix and then into headphones.  The sound is coming in Mono... any suggestions?
  • MichaelW
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

windowsphone 8.10 login problem

Hello Spotify community ! I have updated my WP lumnia 920 from 8.0 to 8.10.14176 (developer) Now I gut this problem: I fill in my nickname and password and press login.. The app tries to login (5dots pending)(see at attachment) but nothing happens.. ...

  • Casual Listener
  • Hello Spotify community ! I have updated my WP lumnia 920 from 8.0 to 8.10.14176 (developer) Now I gut this problem: I fill in my nickname and password and press login.. The app tries to login (5dots...
  • Peter__
  • Community Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • Other
    WP 8
  • 415 Views
  • 3 replies
  • 0 likes

Solved!! Can not register

Can not register my onkyo 929 reciever, please help. In Canada

  • Casual Listener
  • Can not register my onkyo 929 reciever, please help. In Canada
  • Peter__
  • Community Legend
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Can't Login to New Spotify App on TiVo

HELP! I can't login to Spotify on TiVo.I was logged in last week using a username (number) that Spotify generated. The TiVo app changed this week. I have rebooted the TiVo. I am trying to login using my facebook ID because I can't find the old userna...

  • Newbie
  • HELP! I can't login to Spotify on TiVo. I was logged in last week using a username (number) that Spotify generated. The TiVo app changed this week. I have rebooted the TiVo. I am trying to login usi...
  • Peter__
  • Community Legend
  • 619 Views
  • 1 replies
  • 0 likes
  • Other
  • 619 Views
  • 1 replies
  • 0 likes

Solved!! Connect missing in Windows Phone App

The connect feature is obviously missing in the Windows Phone App. Why is that not mentioned anywhere? Now I upgraded to Premium to realize that I cannot use the Windows Phone App with my Yamaha receiver. That is disappointing!!! Is there any time fr...

  • Newbie
  • The connect feature is obviously missing in the Windows Phone App. Why is that not mentioned anywhere? Now I upgraded to Premium to realize that I cannot use the Windows Phone App with my Yamaha rece...
  • Peter__
  • Community Legend
  • 2608 Views
  • 1 replies
  • 10 likes
  • WP 8
  • 2608 Views
  • 1 replies
  • 10 likes

Solved!! Backing up Spotify offline playlists on WP8.1

Well I've got a lot of songs synced for offline playback on my Lumia 525, almost 6 GB. I need to hard reset my phone, meanwhile I want to preserve my downloaded songs. Is there a way to backup the application Data and then restore it?

  • Regular
  • Well I've got a lot of songs synced for offline playback on my Lumia 525, almost 6 GB. I need to hard reset my phone, meanwhile I want to preserve my downloaded songs. Is there a way to backup the a...
  • Peter__
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 419 Views
  • 1 replies
  • 0 likes

anuncio sobre proyecto de viaje

He oido en publicidad de Spotify que estaban buscando propuestas de viajes y que ayudarian desde la pagina. Alguien sabe a donde hay que dirigir las propuestas??

  • Casual Listener
  • He oido en publicidad de Spotify que estaban buscando propuestas de viajes y que ayudarian desde la pagina. Alguien sabe a donde hay que dirigir las propuestas??
  • Rotoar79
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Why does Spotify only have certain albums of some bands and not all?

I have noticed that Spotify only has select albums of certain bands and not all! i.e. Dog Fashion Disco && Polkadot Cadaver. There is only one album from each band. And not even the best ones

  • Newbie
  • I have noticed that Spotify only has select albums of certain bands and not all! i.e. Dog Fashion Disco && Polkadot Cadaver. There is only one album from each band. And not even the best on...
  • MichaelW
  • Community Legend
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes

help following people

i have a friend that i know has a spotify but i cant find the name and she is a facebook friend

  • Newbie
  • i have a friend that i know has a spotify but i cant find the name and she is a facebook friend  
  • kbrooksc
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

More useres on the same premium account

How Can menbers in the same household and on the same wifi listen to Spotify on different tablets/phones or iPad whithout jamming each other?

  • Newbie
  • How Can menbers in the same household and on the same wifi listen to Spotify on different tablets/phones or iPad whithout jamming each other?
  • Jordi
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Other
  • 260 Views
  • 1 replies
  • 0 likes

[Spotify Connect] Spotify always starts with first song in shuffle mode

When pressing the Shuffle button at the beginning of a playlist while hooked up to a Spotify Connect device, Spotify always starts with the first song and only then continues the playlist in random order. Please fix. Devices tested: HEOS by Denon Lin...

  • Regular
  • When pressing the Shuffle button at the beginning of a playlist while hooked up to a Spotify Connect device, Spotify always starts with the first song and only then continues the playlist in ran...
  • 397 Views
  • 0 replies
  • 0 likes
  • Denon
  • 397 Views
  • 0 replies
  • 0 likes