collaborative playlist is visible but unplayable by others

[#1]

friends can see the playlist on both mobile app and desktop, but it's faded and can't be played. there has never been a problem before, and i checked and the playlist is still public. how can i fix this?

[Yordan]

Hi there!

We're unable to help out in this situation here on the Community. It's best you reach out to the folks over at Customer Support as they're the ones who can look further into what has happened and provide you with more insight on the matter.

The Community is always here if there's anything else you need assistance with.
 

Cheers!